Sandman Signature Newcastle Hotel

Hotels
Sandman Hotel Group
8 (8448 reviews)
Gallowgate , Newcastle upon Tyne , gb

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Comfortable beds
Cons:
Unclean rooms
Maintenance issues
Overpriced for quality

Categories

Cleanliness
7
Some reviews mention uncleanliness and maintenance issues in rooms.
Service
9
Multiple reviews praise the friendly and helpful staff.
Location
9
Frequent mention of excellent location for city exploration and transport.
Room Quality
7.5
Some rooms were described as dated and in need of maintenance.
Amenities
8
General sentiment of decent amenities, though some issues noted.
Value for Money
7
Several reviews suggest high prices do not match room quality.
Food and Beverage
8
Mixed sentiment about breakfast quality and availability.
Overall Experience
8.5
Overall positive experiences despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:19

Property Description

Luxurious Accommodation
The Sandman Signature Newcastle Hotel offers modern rooms with free Wi-Fi, large windows, and a flat-screen TV. Enjoy the convenience of a microwave, refrigerator, and tea/coffee facilities in each room, with apartment-style kitchen facilities available in all suites.

Dining Experience
Indulge in a traditional evening grill menu and light lunches at the onsite Shark Club Gastro bar. With a sports bar and 24-hour room service, guests can savor a range of snacks and beverages at their convenience.

Prime Location
Located next to St James’ Park and a short walk from Eldon Square Shopping Centre, this hotel is in the heart of Newcastle city centre. With parking nearby and Newcastle Rail Station just a 10-minute walk away, the Sandman Signature Hotel offers both convenience and luxury.

Book now to experience the perfect blend of comfort and style at Sandman Signature Newcastle Hotel.

Important information:

Guests can park at nearby QPark on Stowell Street (Postcode NE1 4YB), Reception will validate your ticket before you leave and this will be charged at £17 per 24 hours.

Please note that the credit card used for making the booking must be presented upon arrival for all advanced purchase bookings.

Please note that extra bed/cots are available upon request only and must be confirmed by the property prior to arrival. Please use the Special Request Box when booking to arrange this.

Please be aware that for reservations of seven days or more, the hotel will pre-authorize your card on file for a £0.01 GBP verification. Although this transaction will be visible on your statement, it is a pre-authorization and will be removed within seven days. Non-verified reservations will not be accepted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 17 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 13 years old stay for free when using an existing bed.
    Children up to and including 13 years old stay for free when using an available extra bed.
    People 14 years old and over stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 8448 reviews
Cleanliness: 7
Service: 9
Location: 9
Room Quality: 7.5
Amenities: 8
Value for Money: 7
Food and Beverage: 8
Overall Experience: 8.5
B
bahara couple gb
1
never staying here again especially with how rude and inconsiderate the staff were
Pros:

location

Cons:

rude staff
someone came banging on our door at 4am. Didn’t sleep at all. Ridiculous.

2026-07-04 via Nuitee
P
Phil couple gb
7
adequate
Pros:

Location was good for exploring the town

Cons:

Expensive then additional parking

2026-07-03 via Nuitee
I
Ibrahim couple gb
1
Cons:

The toilet wasn’t working, the fan wasn’t working either, the was no plug in the room, there was no enough light in the room

2026-07-03 via Nuitee
S
Susan couple gb
9
2026-07-02 via Nuitee
R
Richainsworth solo_traveller gb
9
2026-06-29 via Nuitee
M
Michael solo_traveller gb
1
Terrible
Pros:

nothing

Cons:

The room was on the first floor and right next to the plant room situated on the ground floor the noise and the smell was terrible. The window were very dirty and one point i seen a bed duvet passing by my window from above. my room was next to treh stair door and the noise of people coming and going was terrible.

the shower pressure was not great and the water not very hot . I had teh disabled room and the sink was low and there was a chair left in teh shower that i had to work around

2026-06-29 via Nuitee
M
Michael solo_traveller gb
3
2026-06-29 via Nuitee
Z
Zhou solo_traveller gb
4
2026-06-29 via Nuitee
J
Joanne couple gb
2
Very disappointing
Pros:

Staff were friendly and the room was clean

Cons:

Got a phone call an hour before check in saying they were downgrading us from a suite to a standard room. Room was tiny, only 1 towel between 2 people, hair dryer was burnt out, no air con in room, shower was partially broken. Checked out at 5am as couldn't stay in the room any longer due to heat and noise from outside

2026-06-29 via Nuitee
C
Cheryl family_with_children gb
8
2026-06-28 via Nuitee
L
Lisa couple gb
9
2026-06-28 via Nuitee
K
Kearney solo_traveller gb
7
2026-06-28 via Nuitee
F
Fiona Jill couple gb
8
Good. Would return
Pros:

Location

Cons:

The balcony in executive suite. Very scruffy

2026-06-27 via Nuitee
S
Sarah family_with_children gb
8
We did not get the room that we requested however the staff were incredibly. understanding and went above and beyond t
Pros:

Location and family king suite
The staff were extremely accommodating after an issue regarding our room
They were understanding and also sensitive to the reason of our stay
I would like to specifically mention
Ben the manager and Ben on reception
Also May.
We will definitely be returning

Cons:

We were unsatisfied of the room we were given due to many unclean factors and lamps not working
And maintenance needs.

2026-06-26 via Nuitee
L
Lakeisha-Marie Brindle solo_traveller gb
10
2026-06-26 via Nuitee
C
Catherine solo_traveller gb
10
2026-06-26 via Nuitee
D
Drew solo_traveller gb
8
2026-06-26 via Nuitee
R
Reece couple gb
6
Pros:

Loved the view

Cons:

Definitely due a renovation!!!

2026-06-26 via Nuitee
T
Taylor couple gb
10
Such a nice hotel and friendly staff
Pros:

Super clean and easy to find staff were the SWEETEST ever

Cons:

Nothing!

2026-06-25 via Nuitee
D
Das couple gb
1
2026-06-25 via Nuitee