ORIENTAL HOTEL UNIVERSAL CITY

Hotels
8.6 (4213 reviews)
Konohana-ku Shimaya 6-2-78 , Osaka , jp
+81 6-6460-0811

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Convenient location
Excellent food and beverage options
Friendly and helpful staff
Cons:
Issues with check-in process
Some room quality concerns

Categories

Cleanliness
8.58
Facilities were clean and well-maintained, as noted in positive reviews.
Service
8.85
Staff were polite and responsive, providing good service. However, some issues with check-in negatively impacted the experience.
Location
9.09
Hotel's proximity to USJ was highly praised, making it very convenient for guests.
Room Quality
7.54
Some complaints about hard beds and the lack of dressers and closets.
Amenities
9.07
Amenities including free snacks and drinks were highly appreciated.
Value for Money
8.23
While some guests felt the prices were high, many felt they received good value for the included amenities.
Food and Beverage
8.98
Breakfast and snacks were frequently highlighted as excellent.
Overall Experience
8.45
Overall the experience was positive, but specific incidents led to some dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:16

Property Description

Luxurious Accommodations
Experience comfort and elegance at ORIENTAL HOTEL UNIVERSAL CITY. Our 4-star hotel offers air-conditioned rooms with modern amenities, including free WiFi and a coffee machine. Relax in style with a flat-screen TV and complimentary toiletries.

Convenient Location
Located in the vibrant Osaka Bay district, our hotel is just a stone's throw away from popular attractions like Universal Studios Japan and Tempozan Ferris Wheel. Explore the city with ease, knowing that Wiste Mall and Isoji Central Park are nearby.

Exceptional Service
Our dedicated staff is here to ensure your stay is memorable. From the 24-hour front desk assistance to the availability of private parking, we strive to cater to all your needs seamlessly.

Book your stay at ORIENTAL HOTEL UNIVERSAL CITY for a truly unforgettable experience in Osaka.

Important information:

Please note that children 4 to 6 years old need to pay additional 1000JPY per person for breakfast.An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KIX

Location

Guest Reviews

8.6
Based on 4213 reviews
Cleanliness: 8.58
Service: 8.85
Location: 9.09
Room Quality: 7.54
Amenities: 9.07
Value for Money: 8.23
Food and Beverage: 8.98
Overall Experience: 8.45
I
Iris • couple • us
9
Cons:

Small rooms. No laundry room.

2026-08-22 • via Nuitee
Z
Zhuang Hao • family_with_children • jp
7
2026-08-22 • via Nuitee
M
MIYOKO • family_with_children • jp
9
また泊まりたい。
Pros:

ユニバーサルスタジオジャパンから近く、臨機応変に対応してくれた。

Cons:

フロントスタッフや、バイキングのスタッフなど、丁寧ではあったけど、笑顔がなかった。

2026-08-21 • via Nuitee
A
Anna • extended_group • de
9
2026-08-21 • via Nuitee
L
Lee • family_with_children • tw
8
2026-08-21 • via Nuitee
S
Sara • family_with_children • de
10
Pros:

everything!!!
Great location, afternoon snack, the breakfast.
room was amazing and there is a filtered water machine. Really great!!

2026-08-21 • via Nuitee
D
Dana • family_with_children • sa
9
2026-08-21 • via Nuitee
真希 • family_with_children • jp
8
またリピします
Pros:

朝食

2026-08-21 • via Nuitee
T
TATSUYA • family_with_children • jp
3
もう使わない
Pros:

ユニバーサルが近い

Cons:

チェックイン時スタッフの迎えがない
スタッフの対応が悪い
レストランのテーブル床がベドベト
エレベーターが使い勝手が悪すぎる
大浴場がない
喫煙所が一階に一つあるだけ

2026-08-20 • via Nuitee
N
Nicola • solo_traveller • it
8
2026-08-19 • via Nuitee
M
Masami • extended_group • jp
10
2026-08-19 • via Nuitee
C
Chao-Hsin • family_with_children • tw
10
2026-08-19 • via Nuitee
H
HansFeng • solo_traveller • tw
9
Pros:

1.飯店位置很好
2.早餐很豐盛好吃
3.房間的空間蠻寬敞的，整理行李箱時很方便
4.一樓大廳有自助式的行李寄放處，非常方便

Cons:

1.可惜沒有大澡堂可以泡湯

2026-08-19 • via Nuitee
Y
YASUHIKO • family_with_children • jp
8
Pros:

特に無し

Cons:

特に無し

2026-08-18 • via Nuitee
S
Sho • solo_traveller • jp
10
2026-08-18 • via Nuitee
T
TAKERU • couple • jp
9
2026-08-17 • via Nuitee
A
ayako • couple • jp
9
楽しい滞在ができました。
Pros:

部屋は広く清潔でした。寝心地の良いベッド、ドライヤーはReFaでした。ロビーを出るとユニバーサルウォークなので買物も便利でした。フロントスタッフの皆さん親切でした。

Cons:

14:00から使用できる無料のラウンジはチェックイン待ち（15:00～）の客で混み合い長蛇の列でした。パンケーキは焼き上がるまで時間がかかるようで諦めました。8月の休日だったので仕方がないのか…利用者のモラルだと思いますが飲み物が床にこぼれていたり、ゴミが散らかっていたりでイマイチでした。落ち着いた時間は良かったです。

2026-08-16 • via Nuitee
Y
Yumi • family_with_children • jp
9
楽しく満足しています
Pros:

ウェルカムサービスビスの、スイ―ツや、ホットドックがお得感もあり美味しかったです。
朝食の内容が、充実しているので、色々な種類を食べて見たくなります。美味しかったです。
ベッドも人数分用意してもらえて、助かりました。

Cons:

ないです

2026-08-15 • via Nuitee
N
Nicole • family_with_children • ae
8
it was good value
Pros:

location

Cons:

the pillowa are hard

2026-08-15 • via Nuitee
E
Elvira • family_with_children • es
9
2026-08-14 • via Nuitee