Toowoomba Central Plaza Apartment Hotel Official

Hotels
7.6 (868 reviews)
532 - 544 Ruthven st , Toowoomba , au

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Cleanliness issues
Dated facilities

Categories

Cleanliness
6.11
Multiple reviews mentioned unpleasant smells and unclean conditions.
Service
9.08
Staff was noted as very friendly and helpful.
Location
9.62
Location is consistently praised as excellent in multiple reviews.
Room Quality
6.57
Rooms were described as dated and requiring maintenance.
Amenities
7.6
Amenities were often mentioned as basic and in need of updating.
Value for Money
6.56
Many reviews expressed that the hotel was overpriced for the quality offered.
Food and Beverage
8.21
General acknowledgment of the availability of fresh milk and basic food options.
Overall Experience
7.08
General sentiment leans towards disappointment due to condition of facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:16

Property Description

Luxurious Accommodation

This 4-star hotel in Toowoomba offers a perfect blend of comfort and convenience. The Toowoomba Central Plaza Apartment Hotel provides spacious apartments and studios equipped with cable TV, fully-equipped kitchens, and cozy seating areas. Some rooms even feature a balcony for a stunning view.

Premium Amenities

Indulge in a range of top-notch amenities during your stay. From a rejuvenating spa and a refreshing swimming pool to a well-equipped fitness centre and free private parking, this hotel has everything to make your stay unforgettable.

Ideal Location

Conveniently situated opposite the Empire Theatre and in close proximity to the Grand Central Shopping Centre, restaurants, cafes, and parks, the Toowoomba Central Plaza Apartment Hotel offers the perfect base to explore the vibrant city.

Book now for an unforgettable stay at Toowoomba Central Plaza Apartment Hotel!

Important information:

Please note that there is a 3% charge when you pay with an American Express credit card.Please note that there is a 1.5% charge when you pay with a Visa or Mastercard credit card. Please note that there is a 3.0% charge when you pay with a Diners credit card. Please note that there is a 2.0% charge when you pay with a UnionPay or JCB credit card. Please note housekeeping service is not included on Sundays or Public Holidays.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TWB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 30 per person per stay when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 868 reviews
Cleanliness: 6.11
Service: 9.08
Location: 9.62
Room Quality: 6.57
Amenities: 7.6
Value for Money: 6.56
Food and Beverage: 8.21
Overall Experience: 7.08
S
Susannah • couple • au
6
2026-04-20 • via Nuitee
L
Lillie • solo_traveller • au
7
Excellent room, great location. Still paid premium price while pool and spa were unavailable
Pros:

The room that we stayed in was fantastic and the location was excellent. Staff were very friendly

Cons:

The fact we paid premium price to stay there and whole reason we booked was because it advertised a pool and spa. Both amenities were out of action and nothing was listed on the website or an email sent to let us know. Offer some compensation or something to help make the situation a little better. Highly disappointed.!!!

2026-04-16 • via Nuitee
M
Michael • extended_group • au
1
Would not recommend a stay here
Pros:

Perfectly located

Cons:

Photos on booking.com did not in anyway represent the room we were in. Hotel is very dated and I definitely shows in the rooms. Carpets were dirty and old, shower screen was falling off the wall. Ceiling fan did not work. Medical waste was left in our room. We were not made aware that we would be sharing a balcony with our neighbours. Very disappointed in the whole experience.

2026-04-16 • via Nuitee
R
Richard • couple • au
6
2026-04-15 • via Nuitee
A
Anne • couple • au
5
Pros:

Tjhe room was very small and requires an update to decoe.

2026-04-13 • via Nuitee
J
Jacqui • couple • au
6
Excellent location
Pros:

Location

Cons:

It wasn’t very clean, mould in the bathroom, dirty toilet and very dated. Parking wasn’t secure as the boom gate was broken

2026-04-12 • via Nuitee
E
Elizabeth • solo_traveller • au
8
Would stay again if I wasn’t in the room opposite the Burke & Wills hotel
Pros:

Location

Cons:

The bright sign from the hotel next door illuminating through my room doors all night long

2026-03-30 • via Nuitee
P
Peter • couple • au
10
Convenient and comfortable.
Pros:

Comfortable room with cooking facilities, although we did not need them. Excellent location, with a short walk to the Empire Theatre.

Cons:

N/A

2026-03-23 • via Nuitee
L
Lynette • couple • au
4
The hotel rooms that we have stayed in over the last three years have been extremely disappointing.
Pros:

The room is outdated and looking very tired. It needs a renovation and replacement furniture.

Cons:

The bathroom needs a renovation. The shower was filthy and needs a good clean, especially around the door base. It has a crust of filth that could be removed with a little 'elbow grease'.

2026-03-18 • via Nuitee
P
Peter • family_with_children • au
8
2026-03-09 • via Nuitee
L
Lesley • solo_traveller • au
10
Excellent location, online check in worked well. Friendly staff, fully self contained and clean.
Pros:

Great location, excellent secure parking

Cons:

Clean but aging

2026-03-01 • via Nuitee
C
Clanga65 • family_with_children • au
7
Convenient location
Pros:

Location was great for our visit.

Cons:

Fender shui was off with unusual room design and lighting.

2026-03-01 • via Nuitee
E
Ethan • extended_group • au
10
2026-02-26 • via Nuitee
M
Maxina • extended_group • au
6
Central to the city and surrounding areas. Great location.
Pros:

Prime location to where we were going. Rooms were nice, furniture is a bit out dated.
We didnt eat breakfast here.

Cons:

The fan in the room made a clicking noise all night making for broken sleep through out the night. Air con could of done with a service as it seemed to struggling with cooling down the room even though it wasn't a very big lounge room. Room could of done with the balcony door and windows being opened prior to our arrival. Dust bunnies throughout the room, surface could of done with a wipe down and the fans also.

2026-02-25 • via Nuitee
L
Laura • couple • au
9
It was really great.
Pros:

the room was spacious, it was clean and the room was very well presented.

Cons:

Could have had breaky available on a weekend

2026-02-23 • via Nuitee
M
Michael • family_with_children • au
1
Never again
Pros:

Leaving

Cons:

The whole place
Think my partner and I were there for 2 hours of a 2 night stay before we found accommodation elsewhere.
Dirty stained teatowels, the balcony was disgusting with dead cockroaches and cigarette butts everywhere

2026-02-23 • via Nuitee
J
Joanne • family_with_children • au
8
Provided a great location
Pros:

The location was really good

Cons:

No air conditioning in bedroom, and bed was really uncomfortable

2026-02-22 • via Nuitee
K
Kelly • extended_group • au
1
Disappointing Stay – Safety and Cleanliness Issues
Pros:

Proximity to event we were in town for

Cons:

Unfortunately, our stay was very disappointing due to safety and cleanliness concerns.

When we arrived, the smoke alarms in our 9th floor apartment were not properly connected, which is extremely concerning. Although this was fixed after we raised it, it should have been in place before guests arrived.

The unit was also not cleaned to an acceptable standard. We found blood stains on the bedding, which is completely unacceptable. While the bedding was replaced, this should never have happened.

The manager suggested some issues were due to damage, but this was not the case. They were cleanliness and maintenance issues. We also noticed that furniture and carpets appear quite worn throughout the property. Had we known this beforehand, we would not have booked.

Overall, the accommodation did not meet basic expectations for safety or hygiene. We would not stay here again.

2026-02-22 • via Nuitee
S
Susan • couple • au
1
Would not stay again and would not recommend
Pros:

No breakfast

Cons:

Rusty handles in bathroom, not clean, paint off walls out dated for 4 1/2 stars

2026-02-14 • via Nuitee
C
Carolyn • extended_group • au
10
2026-02-14 • via Nuitee