The Queensgate Hotel

Hotels
7.3 (2068 reviews)
5-7 Fletton Avenue , Peterborough , gb

Facilities

Parking
Non-smoking rooms
Restaurant
Room service
Luggage storage
Express check-in/check-out
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Car hire
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Value for money
Cons:
Cleanliness issues
Noisy guests
Room quality concerns

Categories

Cleanliness
6.3
The bathroom had some ingrained unsightly mold, and room corners were dirty.
Service
8.8
Staff were very friendly and helpful, providing good service.
Location
8.8
Perfect location for my journey and excellent for work.
Room Quality
6.3
The room quality was compromised by issues like heat and missing amenities.
Amenities
6.8
Missing lift and breakfast options affected the amenities.
Value for Money
7.8
Good value for budget travelers.
Food and Beverage
6.3
Breakfast wasn't great and heating made it uncomfortable.
Overall Experience
7.3
Average experience with highlights in service but significant areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 02:39

Property Description

Convenient Location
Situated in the heart of Peterborough, The Queensgate Hotel offers easy access to popular attractions and transportation hubs.

Delicious Dining Options
Indulge in Mediterranean cuisine at The Sweet Olives Restaurant, open six days a week for your dining pleasure.

Nearby Attractions and Activities
Explore Peterborough Cathedral, Rivergate Shopping Centre, and Orton Meadows Golf Club, all just a stone's throw away. For outdoor enthusiasts, a rowing and canoeing course is also close by.

Book your stay at The Queensgate Hotel today and experience comfort and convenience in Peterborough.

Important information:

Cancellations should be made by 2 pm on the day before the arrival date.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.3
Based on 2068 reviews
Cleanliness: 6.3
Service: 8.8
Location: 8.8
Room Quality: 6.3
Amenities: 6.8
Value for Money: 7.8
Food and Beverage: 6.3
Overall Experience: 7.3
W
Wymer solo_traveller gb
7
2026-05-21 via Nuitee
S
Smith solo_traveller nl
5
2026-05-21 via Nuitee
A
Angela solo_traveller gb
4
Lovely Staff
Pros:

Staff were amazing

Cons:

Room was shabby, stains on bedding. Hotel looked shabby everywhere

2026-05-20 via Nuitee
N
Nigel couple gb
6
2026-05-20 via Nuitee
G
Gavin couple gb
6
2026-05-20 via Nuitee
B
Bradley couple gb
1
Absolutely awful I would not stay again. The place was filthy dirty sheets cigarette burns all over the carpet. Absolute
Pros:

Absolutely nothing

Cons:

The dirty sheets, the cigarette burns all over the carpet, the lack of care from the staff. The lack of options to resolve the issues.

2026-05-20 via Nuitee
P
Puleston solo_traveller gb
4
Pros:

The room was nice and clean if not a little dated but for the price was adequate and comfortable.

Cons:

On arrival the staff were very friendly and welcoming but the overnight staff were very rude. He told us the bar was shut which was fair but then served one of his mates. When I questioned this he implied that we were drunk and fell out of our taxi. My disabled partner with mobility issues was extremely offended by this as I had to help her from the car. The barmans friend said to him that" he should think about serving us as he didn't think we would cause any trouble even if we looked like we would"
We are alternative looking and had been to a music event but felt that this was discriminating towards our appearance and disability.
The whole experience ruined our stay unfortunately.

2026-05-19 via Nuitee
A
Abdou solo_traveller gb
9
2026-05-19 via Nuitee
D
Dawn solo_traveller gb
3
Budget hotel. Get what you pay for. Needs some tlc BUT super friendly staff
Pros:

Staff super friendly and helpful who went above and beyond to help. Parking convenient and free

Cons:

Rooms in need of Reno. Im not picky but the room did smell a little and the view from my room was a brick wall. Bathroom was not great. My shower was broken and the grouting and tiles whilst mostly clean but needed re grouting and a deep clean. If I’m picky the cups with the kettle were so small …. Really need a mug. Carpet had a big stain on it.

2026-05-16 via Nuitee
R
Rowan solo_traveller gb
6
Pros:

Rooms were a good size

Cons:

Bathtub edging had mould.
Window could not be closed due to a broken handle.

2026-05-16 via Nuitee
A
Anna couple gb
4
2026-05-15 via Nuitee
S
Stephen couple gb
7
Pros:

Walking distance to town centre

2026-05-15 via Nuitee
O
Ogunfuye solo_traveller gb
10
2026-05-14 via Nuitee
M
michael solo_traveller gb
5
Useless
Pros:

I made a mistake on my phone when booking 24 hours before my stay and booking.com by selecting the night after the night I needed to stay, nor the hotel could change my booking. So I had to pay the full price and the hotel could not amend despite having empty rooms. Despite quickly reporting my error. My last time using booking.com - customer service was useless and you have lost a customer forever. Also can’t understand why the hotel couldn’t let me stay as they had taken my money.

Cons:

I made a mistake on my phone when booking 24 hours before my stay and booking.com by selecting the night after the night I needed to stay, nor the hotel could change my booking. So I had to pay the full price and the hotel could not amend despite having empty rooms. Despite quickly reporting my error. My last time using booking.com - customer service was useless and you have lost a customer forever. Also can’t understand why the hotel couldn’t let me stay as they had taken my money.

2026-05-14 via Nuitee
S
Sophie couple gb
10
2026-05-13 via Nuitee
S
Stacy couple gb
3
2026-05-13 via Nuitee
L
Lucy solo_traveller gb
8
2026-05-13 via Nuitee
J
Jacqueline couple gb
8
This is a comfortable convenient hotel offering very good rates.
Pros:

This is a friendly clean hotel with parking. The restaurant serves traditional British cuisine which we enjoyed. The room was clean and comfortable and the internet service was excellent.

Cons:

I would have loved.more tea and sugar provided in the room, there were just 2 tea bags and none were replaced.

2026-05-13 via Nuitee
J
Jasinski solo_traveller gb
5
2026-05-11 via Nuitee
U
UMARO solo_traveller pt
10
2026-05-11 via Nuitee