citizenM Kuala Lumpur

Hotels
•
CitizenM
9.4 (3433 reviews)
128 Jalan Pudu, Bukit Bintang , Kuala Lumpur , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Modern design
Cons:
Small rooms
Cleanliness issues

Categories

Cleanliness
8.56
Some reviews indicated issues with cleanliness, particularly the view of mold from the room.
Service
10
Multiple reviews praised the staff for being helpful and attentive.
Location
9.53
The location is well-reviewed, being near local attractions and transportation.
Room Quality
9.07
Room design and amenities were generally appreciated, though some found them small.
Amenities
9.02
Smart controls for lights and temperature were positively noted; however, a gym was missed.
Value for Money
9.55
Guests felt they received good value considering the amenities and service.
Food and Beverage
9.51
Food options received positive feedback, though a microwave was appreciated.
Overall Experience
9.96
Guests described their stays as enjoyable and memorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:45

Property Description

Modern Amenities and Technology

The rooms at citizenM Kuala Lumpur Bukit Bintang are equipped with high-tech features like an iPad and the citizenM app for personalized control over room settings and entertainment options.

Convenient Location

Located just 1 km from Berjaya Times Square and within proximity to Kuala Lumpur Convention Center, the hotel offers easy access to popular attractions and business venues in the city.

Comfort and Convenience

Guests can relax in air-conditioned rooms with a flat-screen TV, comfortable bedding, and a private bathroom with a refreshing shower. Upgrade your stay by enjoying the breakfast buffet during your visit.

Book now for a tech-savvy and comfortable stay at citizenM Kuala Lumpur Bukit Bintang.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in.

Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Reservations should be guaranteed with a valid credit card.

When booking more than 10 rooms, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not possible).

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.4
Based on 3433 reviews
Cleanliness: 8.56
Service: 10
Location: 9.53
Room Quality: 9.07
Amenities: 9.02
Value for Money: 9.55
Food and Beverage: 9.51
Overall Experience: 9.96
A
Anıl • couple • tr
9
Keyifli
Pros:

Konaklamamızdan genel olarak memnun kaldık. Otelin konumu gerçekten çok avantajlıydı; birkaç dakika içinde night market, Bukit Bintang Crosswalk gibi yoğun turistik noktalara ulaşabiliyorduk. Odalar temiz ve bakımlıydı, temizlik konusunda herhangi bir sorun yaşamadık. Banyo ve tuvalet alanı biraz küçük olsa da bizim için önemli bir problem oluşturmadı. Odadaki iPad üzerinden ışıklar, perdeler ve diğer oda özelliklerinin kontrol edilebilmesi oldukça kullanışlı ve modern bir deneyim sunuyordu.

Cons:

Kahvaltı beklentilerimizin altında kaldı. Özellikle Türk damak tadına göre seçenekler oldukça sınırlıydı. Uzun süreli konaklamalarda kahvaltı paketini tercih etmeyip dışarıdaki alternatifleri değerlendirmek daha mantıklı olabilir. Bununla birlikte, otelde barista hizmeti bulunması ve kahvelerin başarılı olması hoşumuza gitti.

2026-06-06 • via Nuitee
M
Mark • couple • au
10
2026-06-06 • via Nuitee
F
FELICIA MUNAH • solo_traveller • my
7
Pros:

The bed was so big, it could fit 3 people. I was so satisfied with the city view from my room, the big window beside the bed was so esthetic. The hotel is walking distance to the famous Alor Street. The receptionists and the management team were so professional and helpful

Cons:

I hope the hotel could provide a connecting room or family room in the future. Please make the hotel more family friendly. The breakfast was ok, but I hope they could provide more variety of food.

2026-06-05 • via Nuitee
S
Subahariah • solo_traveller • sg
10
Pros:

The staff all very helpful and nice

Cons:

All OK 👍

2026-06-04 • via Nuitee
A
Andreas • couple • de
10
2026-06-04 • via Nuitee
M
Muhammad Alif • solo_traveller • my
5
2026-06-03 • via Nuitee
A
Ahmed • solo_traveller • eg
10
It’s my second stay here. Good value for money and great location.
2026-06-03 • via Nuitee
Y
Yong • solo_traveller • my
8
2026-06-03 • via Nuitee
A
Ali Kilin • solo_traveller • tr
10
2026-06-02 • via Nuitee
D
Daljit Saathi • couple • ae
9
2026-06-02 • via Nuitee
D
Denis • solo_traveller • au
9
Pros:

Good Hotel
Very clean

Cons:

No coffee or tea in room
No kettle

2026-06-01 • via Nuitee
C
Chi Chew • couple • sg
10
great location for comfort stay
Pros:

booking reviews

Cons:

clean and comfortable. great and responsive customer service

2026-06-01 • via Nuitee
D
Denis • solo_traveller • au
9
2026-06-01 • via Nuitee
S
Shakuntala • solo_traveller • id
10
Excellent.. & comfortable
Pros:

Everything

Cons:

Nothing

2026-06-01 • via Nuitee
T
Ting • solo_traveller • my
9
2026-05-31 • via Nuitee
T
Ting Yi • solo_traveller • tw
10
Pros:

房間舒適、交通便利、員工友善，下次來還會再選擇這裡

2026-05-31 • via Nuitee
E
Elif • solo_traveller • sg
7
2026-05-31 • via Nuitee
D
Denis • solo_traveller • au
9
Pros:

Great Hotel
Different
Except disappointing No Coffee / Tea Facilities in Room
Not Even a Kettle

2026-05-31 • via Nuitee
O
OMAR • couple • my
10
2026-05-30 • via Nuitee
K
KS • solo_traveller • sg
8
Excellent location
Pros:

Location was excellent as it is right at city centre and near to all transport interchanges. Love the chill vibes in the hotel! Hotel room was also just nice!

Cons:

The shower water pressure was a little low.

2026-05-30 • via Nuitee