citizenM Kuala Lumpur

Hotels
9.4 (3579 reviews)
128 Jalan Pudu, Bukit Bintang , Kuala Lumpur , MY
+60 3-9212 6340

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Modern design
Cons:
Small rooms
Cleanliness issues

Categories

Cleanliness
8.56
Some reviews indicated issues with cleanliness, particularly the view of mold from the room.
Service
10
Multiple reviews praised the staff for being helpful and attentive.
Location
9.53
The location is well-reviewed, being near local attractions and transportation.
Room Quality
9.07
Room design and amenities were generally appreciated, though some found them small.
Amenities
9.02
Smart controls for lights and temperature were positively noted; however, a gym was missed.
Value for Money
9.55
Guests felt they received good value considering the amenities and service.
Food and Beverage
9.51
Food options received positive feedback, though a microwave was appreciated.
Overall Experience
9.96
Guests described their stays as enjoyable and memorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:45

Property Description

Modern Amenities and Technology

The rooms at citizenM Kuala Lumpur Bukit Bintang are equipped with high-tech features like an iPad and the citizenM app for personalized control over room settings and entertainment options.

Convenient Location

Located just 1 km from Berjaya Times Square and within proximity to Kuala Lumpur Convention Center, the hotel offers easy access to popular attractions and business venues in the city.

Comfort and Convenience

Guests can relax in air-conditioned rooms with a flat-screen TV, comfortable bedding, and a private bathroom with a refreshing shower. Upgrade your stay by enjoying the breakfast buffet during your visit.

Book now for a tech-savvy and comfortable stay at citizenM Kuala Lumpur Bukit Bintang.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in.

Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Reservations should be guaranteed with a valid credit card.

When booking more than 10 rooms, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KUL

Location

Guest Reviews

9.4
Based on 3579 reviews
Cleanliness: 8.56
Service: 10
Location: 9.53
Room Quality: 9.07
Amenities: 9.02
Value for Money: 9.55
Food and Beverage: 9.51
Overall Experience: 9.96
S
Suraj Panicker • couple • qa
6
Pros:

Location of property and staff behaviour was exceptional.

Cons:

No Bell Boy to carry luggage.
Washroom/Toilet didn't have locks.

2026-10-27 • via Nuitee
E
Emanuel • solo_traveller • de
8
2026-10-27 • via Nuitee
A
Andrei • couple • ru
10
Очень крутой отель
Pros:

Очень крутой и современный отель, однозначно рекомендую. Сервис и сотрудники очень лояльные. Номера современные, управление всем через планшет. Уборку делали каждый день. На ресепшене очень много места для работы и отдыха, на втором этаже своеобразный коворкинг где можно посидеть ща ноутбуком. Завтраки вкусные. Очень рады что нашли этот отель. Дизайн очень красивый и интересный.

2026-10-27 • via Nuitee
J
Janani • couple • in
9
Pros:

The room was very comfortable and loved the lighting arrangements. Every control was on touch pad and it was convenient. The location of the hotel is in the centre of the city near Berjaya Mall and Jalan alor and other malls.

Cons:

The food in the breakfast could have been better for RM60. The taste was alright but the spread could be more varied.

2026-10-26 • via Nuitee
W
wong • solo_traveller • my
10
Pros:

Staff was very friendly
Room clean
Around 5min walk to alor Street

Cons:

Overall was good

2026-10-26 • via Nuitee
X
Xue Li • couple • my
10
2026-10-25 • via Nuitee
X
Xue Li • solo_traveller • my
10
2026-10-25 • via Nuitee
C
Christopher • solo_traveller • gb
8
Really good location close to the action. Good solid option if you want a reliably western style hotel in KL, plus very
Pros:

Good location, clean, very western

Cons:

Breakfast was a bit hit and miss

2026-10-20 • via Nuitee
A
Akiko • solo_traveller • jp
7
2026-10-20 • via Nuitee
C
CHIAOCHIH • couple • tw
9
住宿位置很好，離亞羅街很近
Pros:

1.員工樂於解決問題
2.地點很好

Cons:

無

2026-10-14 • via Nuitee
Y
YUJOU • couple • tw
10
2026-10-14 • via Nuitee
Z
Zita Shamini • solo_traveller • my
10
Pros:

The room was clean and tidy. Ipad for all the functions.

2026-10-13 • via Nuitee
J
JUI-YU • couple • tw
9
2026-10-11 • via Nuitee
M
Matthew • solo_traveller • au
8
2026-10-10 • via Nuitee
Y
YU-HSUAN • couple • tw
10
2026-10-10 • via Nuitee
N
Nao • solo_traveller • jp
10
2026-10-07 • via Nuitee
K
KAI-LIN • solo_traveller • tw
9
值得考慮的住宿選擇
Pros:

1.地點佳，鄰近monorail IMBI站，樓下有7-11，附近有餐廳與小吃。
2.員工態度佳。
3.早餐雖不特別豐盛，但小有變化，服務人員現煮咖啡，我都喝熱巧克力。
4.每天都有整理房間，並補足兩罐瓶裝水。

Cons:

1.沒有提供室內拖鞋，這個要特別注意。
2.隔音普通，如果遇到很自我的隔壁旅人，你會有感覺。

2026-10-07 • via Nuitee
Y
Yu • solo_traveller • cn
10
2026-10-07 • via Nuitee
G
GEORGIOS • solo_traveller • nl
10
2026-10-07 • via Nuitee
S
sissoho • solo_traveller • my
9
2026-09-18 • via Nuitee