citizenM Kuala Lumpur

Hotels
•
CitizenM
9.4 (3382 reviews)
128 Jalan Pudu, Bukit Bintang , Kuala Lumpur , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Modern design
Cons:
Small rooms
Cleanliness issues

Categories

Cleanliness
8.56
Some reviews indicated issues with cleanliness, particularly the view of mold from the room.
Service
10
Multiple reviews praised the staff for being helpful and attentive.
Location
9.53
The location is well-reviewed, being near local attractions and transportation.
Room Quality
9.07
Room design and amenities were generally appreciated, though some found them small.
Amenities
9.02
Smart controls for lights and temperature were positively noted; however, a gym was missed.
Value for Money
9.55
Guests felt they received good value considering the amenities and service.
Food and Beverage
9.51
Food options received positive feedback, though a microwave was appreciated.
Overall Experience
9.96
Guests described their stays as enjoyable and memorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:45

Property Description

Modern Amenities and Technology

The rooms at citizenM Kuala Lumpur Bukit Bintang are equipped with high-tech features like an iPad and the citizenM app for personalized control over room settings and entertainment options.

Convenient Location

Located just 1 km from Berjaya Times Square and within proximity to Kuala Lumpur Convention Center, the hotel offers easy access to popular attractions and business venues in the city.

Comfort and Convenience

Guests can relax in air-conditioned rooms with a flat-screen TV, comfortable bedding, and a private bathroom with a refreshing shower. Upgrade your stay by enjoying the breakfast buffet during your visit.

Book now for a tech-savvy and comfortable stay at citizenM Kuala Lumpur Bukit Bintang.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in.

Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Reservations should be guaranteed with a valid credit card.

When booking more than 10 rooms, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not possible).

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.4
Based on 3382 reviews
Cleanliness: 8.56
Service: 10
Location: 9.53
Room Quality: 9.07
Amenities: 9.02
Value for Money: 9.55
Food and Beverage: 9.51
Overall Experience: 9.96
Y
Yenglik • couple • kz
10
2026-05-01 • via Nuitee
S
Simone • solo_traveller • lc
10
Pros:

Everything the design & the vibe were on point

2026-04-30 • via Nuitee
G
Gofri • solo_traveller • my
9
Pros:

Everything . Will be better if kettle and coffe provided

Cons:

None

2026-04-30 • via Nuitee
S
Silvia • couple • it
10
2026-04-27 • via Nuitee
M
Michael • solo_traveller • us
9
Amazing service and value
Pros:

Great service and value. A lot of the hotel workers went out of there way to help me.

Cons:

Would love a gym and coffee in the rooms

2026-04-27 • via Nuitee
C
Chiharu • solo_traveller • jp
8
2026-04-27 • via Nuitee
M
Mayte • solo_traveller • es
10
Estancia perfecta para tus días en Kuala Lumpur
Pros:

Muy bien ubicado, se llegaba bastante rápido desde los puntos de interés de la ciudad en taxi (no pudimos probar el transporte público porque solo estuvimos una noche). El check-in y check out fueron muy rápido y el staff fue amable. La habitación era muy silenciosa, pudimos descansar perfectamente y toda la instalación eléctrica estaba domotizada (cortinas, luz...). Además, todo estaba limpio y tenías a tu disposición nevera, secador pelo y amenities.

Cons:

Todo fue genial, no hubo ningún aspecto que no nos gustara.

2026-04-27 • via Nuitee
A
Albawsh • couple • sa
6
2026-04-26 • via Nuitee
C
ching • family_with_children • my
10
2026-04-25 • via Nuitee
W
Waad • family_with_children • om
10
2026-04-23 • via Nuitee
• couple • au
8
2026-04-22 • via Nuitee
A
Abdulkarim • family_with_children • sa
1
من اسوء الفنادق اللي دخلتها بحياتي ولا انصح بزيارتها ابداً
Pros:

ولا شي

Cons:

كل شيء سيء .. الفطور - ضيقة المكان - ازعاج الشارع -

2026-04-22 • via Nuitee
S
Silva • couple • tw
7
2026-04-22 • via Nuitee
N
Norman • solo_traveller • tl
8
2026-04-20 • via Nuitee
W
William • extended_group • my
8
Pros:

Nice location. The room is clean and valuable for the price.

2026-04-20 • via Nuitee
N
Norman • solo_traveller • tl
8
2026-04-20 • via Nuitee
N
Nor Nasharyati • solo_traveller • my
9
Pros:

The bed.

Cons:

Toilet door cannot be locked.

2026-04-20 • via Nuitee
W
Wolfgang • solo_traveller • at
8
Pros:

Friendly staff good location. Room was very clean all equipment was very new. Breakfast was good also for european taste. Nice View on some rooms.

Cons:

Rooms are very small. Everything in the room is controlled by a tablet in our first room it does not work to turn off the air condition so staff had to come and to reset the whole system. The beds are integrated in the room so you cannot walk around to bed and you have to get out on one side only. No places to put things in. Self check in procedure very complicated three of my credit cards where declined by the system.

2026-04-19 • via Nuitee
N
Nico • solo_traveller • de
8
2026-04-18 • via Nuitee
B
bernard • couple • fr
9
2026-04-17 • via Nuitee