citizenM Kuala Lumpur

Hotels
•
CitizenM
9.4 (3280 reviews)
128 Jalan Pudu, Bukit Bintang , Kuala Lumpur , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Modern design
Cons:
Small rooms
Cleanliness issues

Categories

Cleanliness
8.56
Some reviews indicated issues with cleanliness, particularly the view of mold from the room.
Service
10
Multiple reviews praised the staff for being helpful and attentive.
Location
9.53
The location is well-reviewed, being near local attractions and transportation.
Room Quality
9.07
Room design and amenities were generally appreciated, though some found them small.
Amenities
9.02
Smart controls for lights and temperature were positively noted; however, a gym was missed.
Value for Money
9.55
Guests felt they received good value considering the amenities and service.
Food and Beverage
9.51
Food options received positive feedback, though a microwave was appreciated.
Overall Experience
9.96
Guests described their stays as enjoyable and memorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:45

Property Description

Modern Amenities and Technology

The rooms at citizenM Kuala Lumpur Bukit Bintang are equipped with high-tech features like an iPad and the citizenM app for personalized control over room settings and entertainment options.

Convenient Location

Located just 1 km from Berjaya Times Square and within proximity to Kuala Lumpur Convention Center, the hotel offers easy access to popular attractions and business venues in the city.

Comfort and Convenience

Guests can relax in air-conditioned rooms with a flat-screen TV, comfortable bedding, and a private bathroom with a refreshing shower. Upgrade your stay by enjoying the breakfast buffet during your visit.

Book now for a tech-savvy and comfortable stay at citizenM Kuala Lumpur Bukit Bintang.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in.

Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Reservations should be guaranteed with a valid credit card.

When booking more than 10 rooms, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not possible).

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.4
Based on 3280 reviews
Cleanliness: 8.56
Service: 10
Location: 9.53
Room Quality: 9.07
Amenities: 9.02
Value for Money: 9.55
Food and Beverage: 9.51
Overall Experience: 9.96
E
Edith • solo_traveller • fr
8
2026-03-07 • via Nuitee
G
Georgena • couple • gb
10
Pros:

Azreen was a life saver getting us a taxii to the airport when my grab app wouldnt work.all the staff were excellent.

Cons:

NOTHING

2026-03-06 • via Nuitee
C
Christopher • family_with_children • nl
10
2026-03-06 • via Nuitee
S
Shameem • couple • mu
5
It is well located but it is too small and won't be visiting again.
Pros:

The hotel is well located. Onsite parking is really convenient as we had rented a car. Shops around the hotel made it convenient for us to grab a late night snack.

Cons:

The entire concept of the hotel did not meet our expectations. For the price we paid, the hotel room was really small and there wasn't enough storage space. The cameras on the Ipad which is used to control basically everything in the room posed a huge privacy issue.

2026-03-05 • via Nuitee
V
Virginia • extended_group • ph
9
2026-03-04 • via Nuitee
D
Darren • extended_group • au
9
A great comfy hotel with friendly staff
Pros:

Comfortable and location

Cons:

Breakfast let it down

2026-03-04 • via Nuitee
D
Dhanesh • couple • in
10
2026-03-03 • via Nuitee
N
Nicky • couple • gb
8
Perfect!
Pros:

Location and staff

2026-03-02 • via Nuitee
E
Essam • couple • sa
1
Very Bad choice 😡😡😡
Pros:

The Location only

Cons:

Every thing. Room is very tight and not friendly oriented. Very bad choice. I transferred to other hotel I don’t advise any family for this hotel.

2026-03-02 • via Nuitee
V
Vijay • couple • sg
9
Pros:

Everything was good at the hotel
Only one improvement I can think of,
Would it be possible to provide a kettle in the room for tea/coffee ?
Nothing else can be improved
Excellent staff, stay and location
Will definitely visit again

2026-03-01 • via Nuitee
R
Ramnarine • solo_traveller • my
8
It was what I needed
Pros:

Not applicable

Cons:

Nothing

2026-03-01 • via Nuitee
R
Rohan • solo_traveller • gb
7
2026-02-28 • via Nuitee
L
Lamia • extended_group • kw
7
2026-02-27 • via Nuitee
A
Agnieszka • solo_traveller • pl
10
2026-02-27 • via Nuitee
A
Anastasia • solo_traveller • ru
9
Pros:

Отличный новый технологичный отель. Очень красивое лобби, быстрая регистрация. Комната небольшая, но очень приятная — огромная кровать, цифровое управление всеми сервисами с iPad (включая регулирование освещения и кондиционера).

Отель расположен в трех минутах пешком от ресторанной улицы Jalan Alor и в 7-9 мирутах от главной улицы Букит Бинтанга.

2026-02-26 • via Nuitee
C
Carlos • extended_group • es
7
Hotel para repetir
Pros:

Buena ubicación y hotel muy correcto

Cons:

Podrian mejorar en un desayuno un poco mas extenso en lo occidental

2026-02-26 • via Nuitee
M
Murad • family_with_children • ae
9
Amazing hotel amazing vibe
Pros:

it an amazing hotel with very very special design and vibe... totally recommended..

Cons:

maybe the room was a bit small.... but thats not a bad review..

2026-02-26 • via Nuitee
M
Monica • extended_group • tw
7
設計特別、床大舒服，只是水量小到以為要停水，一直用修理的方式，二天不也換房，太累人！
Pros:

房間設施新穎，設計有特色

Cons:

訂三間房，共入住四晚，第一天入住時比較晚，洗澡發現出水量少的可憐，就像快停水，連絡櫃檯只說等明天叫人來修，問可不可以換房，說都滿了。最後請他第二天有其他退房幫我換，結果只說明天先請人修理，修不好再幫我換。第二天晚上回去有比較好，但跟其他家人比還是差強人意，連絡後還是說再叫人來修，房滿了無法換。真令人失望的處理方式！為什麼不在第二天有人check out 幫忙換正常的房間，自己去慢慢修理有問題的房間。一直讓我晚上回來跟你們處理和等你們修理。你們選擇很糟的處理方式，只好自己和洗澡快速的男性家人換房間。這家將修理時間轉嫁給房客，讓人玩得很累，不會再入住！

2026-02-26 • via Nuitee
P
Patrick • couple • fi
10
Excellent hotel for work and leisure!
Pros:

One of the best hotels I've ever stayed at. If you want to combine a holiday with some remote work, this is the best place to stay. I booked this hotel mainly because the lobby and 2nd floor lounge looked great for work. I spent a lot of time on my laptop in the different lounge areas and everything was just perfect.

The room was also superb and cozy. Bed very comfortable and the whole design very stylish. Location was also great for us.

Cons:

Can't think of anything but a few times the TV got jammed and there's only the ipad to control everything. It's a cool system but if it malfunctions, then you can't do much.

2026-02-25 • via Nuitee
M
Mat • solo_traveller • ca
10
Warm, cozy, comfortable and just all around great.
Pros:

The room was perfect with a great view. Very clean and the bed was amazingly comfortable. Excellent location, friendly staff and safe. I would definitely recommend to others.

2026-02-24 • via Nuitee