Hilton Garden Inn Tuxtla Gutierrez

Hotels
•
Hilton Garden Inn
9.1 (261 reviews)
Boulevard Belisario Dominguez 1641 , Tuxtla Gutiérrez , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Good breakfast
Cons:
Some cleanliness issues
Room comfort problems
Limited amenities in rooms

Categories

Cleanliness
8.56
Some reviews mention dirty pillows, which negatively impacts the score.
Service
9.53
Generally good service noted with friendly staff, but some issues reported.
Location
10
Frequent praise for the excellent location.
Room Quality
8.57
Comments about outdated facilities and uncomfortable mattresses.
Amenities
9.02
Good amenities overall but some limitations like insufficient items for guests.
Value for Money
9.05
Value perceived as acceptable based on location and amenities but had mixed comments.
Food and Beverage
8.51
Breakfast mentioned as good but with some room for improvement.
Overall Experience
9.56
Overall satisfaction reported by many guests with only a few negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:10

Property Description

Modern Accommodation with Free WiFi and Parking
The Hilton Garden Inn Tuxtla Gutierrez offers stylish and modern rooms with Garden Sleep System™ beds, flat-screen cable TV, and free WiFi. Enjoy the convenience of on-site parking and stay connected throughout your stay.

Dining Experience at El Jardin Restaurant
Indulge in buffet and à la carte breakfasts at El Jardin Restaurant, featuring Chiapas coffee and a variety of international and regional cuisine. Savor delicious meals in a cozy setting without having to leave the hotel.

Convenient Amenities and Services
Take advantage of the fitness center, outdoor pool, and bar at the hotel. With room service available and the option for car rental, your stay will be both comfortable and convenient. Explore the nearby Cañón del Sumidero National Park just a short drive away.

Experience comfort and convenience at Hilton Garden Inn Tuxtla Gutierrez. Book your stay now for a memorable trip.

Important information:

Please note bookings of more than 10 rooms, different policies and additional supplements may a

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TGZ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.1
Based on 261 reviews
Cleanliness: 8.56
Service: 9.53
Location: 10
Room Quality: 8.57
Amenities: 9.02
Value for Money: 9.05
Food and Beverage: 8.51
Overall Experience: 9.56
Y
Yareny • family_with_children • mx
10
2026-02-09 • via Nuitee
J
Juan Carlos • couple • mx
10
2026-01-29 • via Nuitee
A
ANA CRISTINA • family_with_children • mx
10
2026-01-28 • via Nuitee
J
Juan Pablo • family_with_children • mx
8
2026-01-28 • via Nuitee
Łukasz • family_with_children • pl
10
Bardzo dobry hotel z basenem.
Pros:

Bardzo dobry hotel z basenem. Wygodny, miła obsługa, dobre śniadania.

2026-01-28 • via Nuitee
M
Marcos Perez • family_with_children • mx
10
Lo máximo ñ
Pros:

Muy limpias y hermoso el lugar

Cons:

Todo me gustó

2026-01-26 • via Nuitee
D
Debora • couple • us
9
Had a great time great location
Pros:

Bed

Cons:

That it doesn’t have spa services

2026-01-23 • via Nuitee
G
Gadiel Meliton • family_with_children • mx
10
Maravilloso
Pros:

Excelente atención y el desayuno estuvo riquísimo ..mis hijos estuvieron felices nadando en la alberca...
El clima en el cuarto es excelente....

Cons:

La programación de la televisión estaría bueno k actualizarán los canales ....
La programación es muy vieja

2026-01-19 • via Nuitee
D
Debora • couple • us
10
Fantástico
Pros:

Location and style

Cons:

Needs spa services to make it perfect

2026-01-19 • via Nuitee
M
MARIA DE LOURDES • extended_group • mx
8
BUENO
Pros:

DESAYUNOS NO LOS TOME, LA UBICACION EXELENTE

Cons:

QUE ERAMOS 3 Y SOLO PONEN 2 BOTELLAS DE AGUA, 1 PORCION PARA CAFE, Y QUE SI SOLICITAS MAS AGUA TE LA COBRAN

2026-01-19 • via Nuitee
J
Juancho • family_with_children • mx
10
Pros:

Limpio, cómodo, agradable

Cons:

Nada

2026-01-19 • via Nuitee
J
Julio alonso • couple • mx
10
Buena.
Pros:

Excelente todo

Cons:

La primera habitación fue compartida, por el costo esperaba algo mejor, se le hizo el comentario en recepción y nos cambiaron de habitación al siguiente día teniendo una habitación acorde al costo pagado.

2026-01-19 • via Nuitee
R
ruiz • extended_group • mx
9
Cons:

LOS PASILLOS CON POCA ILUMINACON Y POCA DECORACION.

2026-01-19 • via Nuitee
Z
Zunney • couple • mx
10
Preciosa
Pros:

Exelente

Cons:

Todo bien

2026-01-15 • via Nuitee
J
Juliana • solo_traveller • mx
9
Pros:

Lugar, atención, respeto, ..

Cons:

El olor de la colcha , pareciera que estaba usada...

2026-01-11 • via Nuitee
Y
YOLANDA • couple • mx
9
Excelente opción
Pros:

Muy bueno, acabados sobrios pero en buen estado, sobre todo la cama, deliciosa, las almohadas y las toallas, excelentes condiciones.

Cons:

Nada, todo me encantó

2026-01-08 • via Nuitee
R
Raul • couple • mx
9
Pros:

La amabilidad de la mayor parte del personal

Cons:

No pudimos utilizar el internet del hotel, y nuestra estancia fue de 3 días pero al segundo día se acabó el shampoo y no nos pusieron más, yo cargo mi propio shampoo pero son detalles que deberían corregir.

2026-01-04 • via Nuitee
A
Armando • family_with_children • co
9
Pros:

La ubicación y el silencio. El tamaño de las habitaciones. La atención del personal. Excelente.

Cons:

Que había dos almohadas algo sucias... Al que ha pedido nuestro las cambiaron y agradecemos.

2026-01-03 • via Nuitee
A
Alexandre • family_with_children • pf
10
Pros:

Comfortable accommodations and friendly staff.

2026-01-02 • via Nuitee
M
Melendez • family_with_children • mx
8
Todo bien
Pros:

La ubicación es buena y tienen muy buena actitud. El restaurante es bueno y a buen precio.

Cons:

Creo que le falta mantenimiento, se ver viejo en general. El agua de la regadera no es los suficientemente caliente.

2025-12-30 • via Nuitee