Hilton Garden Inn Tuxtla Gutierrez

Hotels
•
Hilton Garden Inn
9.1 (261 reviews)
Boulevard Belisario Dominguez 1641 , Tuxtla Gutiérrez , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Good breakfast
Cons:
Some cleanliness issues
Room comfort problems
Limited amenities in rooms

Categories

Cleanliness
8.56
Some reviews mention dirty pillows, which negatively impacts the score.
Service
9.53
Generally good service noted with friendly staff, but some issues reported.
Location
10
Frequent praise for the excellent location.
Room Quality
8.57
Comments about outdated facilities and uncomfortable mattresses.
Amenities
9.02
Good amenities overall but some limitations like insufficient items for guests.
Value for Money
9.05
Value perceived as acceptable based on location and amenities but had mixed comments.
Food and Beverage
8.51
Breakfast mentioned as good but with some room for improvement.
Overall Experience
9.56
Overall satisfaction reported by many guests with only a few negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:10

Property Description

Modern Accommodation with Free WiFi and Parking
The Hilton Garden Inn Tuxtla Gutierrez offers stylish and modern rooms with Garden Sleep System™ beds, flat-screen cable TV, and free WiFi. Enjoy the convenience of on-site parking and stay connected throughout your stay.

Dining Experience at El Jardin Restaurant
Indulge in buffet and à la carte breakfasts at El Jardin Restaurant, featuring Chiapas coffee and a variety of international and regional cuisine. Savor delicious meals in a cozy setting without having to leave the hotel.

Convenient Amenities and Services
Take advantage of the fitness center, outdoor pool, and bar at the hotel. With room service available and the option for car rental, your stay will be both comfortable and convenient. Explore the nearby Cañón del Sumidero National Park just a short drive away.

Experience comfort and convenience at Hilton Garden Inn Tuxtla Gutierrez. Book your stay now for a memorable trip.

Important information:

Please note bookings of more than 10 rooms, different policies and additional supplements may a

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TGZ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.1
Based on 261 reviews
Cleanliness: 8.56
Service: 9.53
Location: 10
Room Quality: 8.57
Amenities: 9.02
Value for Money: 9.05
Food and Beverage: 8.51
Overall Experience: 9.56
Y
yemima • couple • il
9
2026-04-16 • via Nuitee
P
Patricio • solo_traveller • mx
9
Pros:

todo

2026-04-15 • via Nuitee
R
Rodrigo • solo_traveller • mx
10
2026-04-15 • via Nuitee
G
Guillermo • solo_traveller • mx
9
Pros:

La comodidad de las camas

Cons:

La alberca , el azulejo despegado de la alberca

2026-04-12 • via Nuitee
G
gabriel • solo_traveller • mx
10
Pros:

Tarifa servicio

Cons:

Comida

2026-04-12 • via Nuitee
E
Eddy Moises • family_with_children • mx
8
Zumbido molesto
Pros:

Siempre que me hospedo eh puesto calificacion de 10. Las camas son cómodas, en general todo bien.

Cons:

Esta vez puse esa calificación de 8, porque como a las 7am comenzó un zumbido como de un celular vibrando, y no terminó nunca. No encontré el origen de ese ruido pero salí al pasillo y también ahí era el sonido así que ya no pude continuar descansando. Hasta las 10am que me fui continuaba.

2026-04-09 • via Nuitee
G
Gabriela • family_with_children • mx
9
2026-04-05 • via Nuitee
V
Vallejo Heredia • family_with_children • mx
10
2026-04-04 • via Nuitee
P
Pulido • family_with_children • mx
10
2026-04-04 • via Nuitee
L
Lina Joo • family_with_children • mx
8
Pros:

La alberca! Amplia y limpia

Cons:

Las alfombras de los pasillos necesitan mantenimiento

2026-04-02 • via Nuitee
S
Sophie • family_with_children • mx
7
It has seen better days but the staff is very nice
2026-03-31 • via Nuitee
T
Tejada • family_with_children • mx
10
Pros:

Everything; specially location

2026-03-30 • via Nuitee
A
Alexis • couple • mx
10
2026-03-23 • via Nuitee
M
Melendez • couple • mx
9
Buena
Pros:

Está muy bien ubicado y el personal es muy amable.

Cons:

Es antiguo, le falta remodelación

2026-03-22 • via Nuitee
J
Jose Antonio • couple • mx
7
Cons:

El servicio de alimentos pésimo, los meseros apáticos, nada atentos.

2026-03-22 • via Nuitee
E
Efrain • couple • mx
10
Excelente
Pros:

Todo

2026-03-22 • via Nuitee
J
John • couple • mx
7
it was okay
Pros:

the breakfast was good and the pool was nice. we were able to get a late check out.

Cons:

the room was dated and you could not stream from any apple products to the tvs and the tv didn't have any streaming services loaded on to them so the tv is basically useless if you don't speak spanish

2026-03-22 • via Nuitee
A
ALEXANDER PODGURSKIY • couple • ru
10
Nice staying
Pros:

All was perfect, highly recommend this hotel

2026-03-18 • via Nuitee
N
Norbert • couple • us
10
GREAT STAY AND GREART HOTEL
Pros:

I WISH THE JACCUZI WOULD BE WARM . AFTER A LONG TRIP I WAS LOOKING TO RELAX IN THE JACCUZI BUT TO MY SURPRISE IT WAS COLD NOT HEATED

Cons:

EVERYTHINK WAS GREAT ECCEPT THE JACCUZI AND POOL BEEN COLD

2026-03-13 • via Nuitee
D
DAVID • solo_traveller • us
1
Pros:

They accepted a fraudulent credit card as payment.

Cons:

Everything else.

2026-03-10 • via Nuitee