Timbers Lodge

Hotels
7.6 (2844 reviews)
134 East Wears Valley Road , Pigeon Forge , US
+1 865-428-5216

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
6.8
There were multiple mentions of mold and cleanliness issues.
Service
8.76
Many reviews praised the helpfulness of the staff.
Location
8.8
The hotel is conveniently located near many attractions.
Room Quality
7.26
Mixed reviews regarding room quality, some positively mentioned spaciousness.
Amenities
7.29
Some amenities were noted as lacking, such as breakfast quality.
Value for Money
7.25
Expectations were not fully met in terms of facilities for the price.
Food and Beverage
6.8
Limited breakfast options with some negative feedback.
Overall Experience
7.86
The overall sentiment indicates a fair experience but with notable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:46

Property Description

Rustic Charm and Modern Comforts

Convenient Amenities: Start your day with our complimentary breakfast and stay connected with free in-room WiFi. Enjoy the convenience of a refrigerator, microwave, and coffee-making facilities in every room.

Cozy Atmosphere: Embrace the rustic charm of our hardwood walls and unwind at the work desk in our thoughtfully designed rooms. Relax in our lobby and breakfast area, complete with a cozy fireplace and ample seating.

Ideal Location: Explore the nearby attractions such as The Track Family Recreation Center and downtown Gatlinburg just a short drive away. Book your stay at Timbers Lodge - Pigeon Forge for a memorable experience.

Important information:

Please note that the property cannot accommodate parking for over-sized vehicles, trailers, boats and RVs, also no bus or golf cart parking. Please contact the property for additional information.

When traveling with pets, please note that this property only accepts dogs. A maximum of 2 dogs per room is allowed. There is a nonrefundable pet fee of USD 25 per dog per night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Guest Reviews

7.6
Based on 2844 reviews
Cleanliness: 6.8
Service: 8.76
Location: 8.8
Room Quality: 7.26
Amenities: 7.29
Value for Money: 7.25
Food and Beverage: 6.8
Overall Experience: 7.86
A
Alysa • couple • us
5
Would not stay again.
Pros:

The hotel was close to the downtown strip.

Cons:

The hotel was dated and needs to be updated. The shower was awful the shower head placement and the water pressure made showering without getting the bathroom soaked was a challenging. They didn't allow early check in. I think a 3 pm check in is ridiculous.

2026-10-29 • via Nuitee
R
Rachel • family_with_children • us
10
2026-10-29 • via Nuitee
S
Sandy • family_with_children • us
5
Pros:

Location and jacuzzi tub

Cons:

The mattress was awful, every spring was felt; the pillows had an odor we had to use it jackets for pillows and there was mold around the tub. We asked to change rooms and it was still a bad room, very uncomfortable bed and bloody looking dots on the side of the sheet

2026-10-27 • via Nuitee
M
Magdalena • couple • us
7
Pros:

It was clean

Cons:

We didn’t like,that our room was in front of the elevator 😬

2026-10-26 • via Nuitee
C
Charlotte • extended_group • us
5
2026-10-25 • via Nuitee
L
Lesa • couple • us
4
You can look at what didn't you like reply
Pros:

location only

Cons:

Email review. So you can only click on YES but not allowed to click on NO, seriously!! 
The lighting in the room is horrible, the one light at the microwave flickers continuously when turned on so we could not use it. The Keurig coffee machine is nasty, needs cleaning or replaced. With 2 guests you should have 4 wash clothes for 2 night's stay not just 3. The only day to get breakfast was the day we checked out and you had several customers standing at the door after 8:00 am to get breakfast and check out but no one was in the office. 

You have a lot to correct and would not be back.

2026-10-25 • via Nuitee
D
Debra • couple • us
7
It wasn’t too bad, the place has so much potential.
Pros:

Location to the Island. The beds are comfortable.

Cons:

Needs some TLC. Could be a beautiful place. We also had a herd of elephants in the room above us. They finally settled around 1 am.

2026-10-24 • via Nuitee
K
Kathy • family_with_children • us
10
Enjoyed our stay very much everything was awesome .
Pros:

The room was great i love the wood

Cons:

The wood ,,, the beds were goid room was clean

2026-10-21 • via Nuitee
D
Debbie • family_with_children • us
7
Pros:

It was very clean and quiet.

Cons:

We didn't have any way to watch T.V., remote was gone. The stairs outside was steep and my autistic daughter had difficulty climbing up and down them.

2026-10-20 • via Nuitee
P
Penny • family_with_children • us
1
THIS PLACE WAS THE WORST PLACE I HAVE EVER STAYED IN ALL MY 50 YEARS!!!
Pros:

NOTHING ABOUT THIS PLACE IS NICE!

Cons:

THE BEDS AND SOFA BEDS ARE COMPLETELY WORE OUT!!! THERE WERE HOLES IN THE BATHROOM WALL. THE BATHROOM SINK WAS CLOGGED. THE KEY CARDS WOULD NOT WORK. THERE WAS DUST AN INCH THICK ON THE BASEBOARDS AND HEADBOARD. NASTY!!! SO NASTY!!! THE WALLS ARE SO THIN YOU CAN HEAR THE PEOPLE NEXT TO YOU, BEHIND YOU AND UNDER YOU WALKING AND SLAMMING DOORS AT ALL HOURS OF THE NIGHT. THE FACILTY IS RIGHT NEXT TO A BUSY ROAD THAT PEOPLE LIKE TO DRAG RACE ON AND IT MUST ME THE ROUTE THAT GARBAGE TRUCKS TAKE EVERY MORNING STARTING AT 4 AM. THE LIGHT IN THE PARKING LOT IS NOT ANGLED TOWARD THE GROUND, SO IT GLARES IN THE WINDOWS THE WHOLE NIGHT! VERY DISAPPOINTED IN THIS PLACE ! WE WILL NEVER GO BACK AND WE WILL DEFINATELY TELL OTHERS ABOUT IT.

2026-10-20 • via Nuitee
K
Kathy • family_with_children • us
6
2026-10-19 • via Nuitee
E
Eric • family_with_children • us
10
Pros:

Everything was perfect

2026-10-17 • via Nuitee
C
Cody • family_with_children • us
7
2026-10-17 • via Nuitee
S
Samantha • couple • us
8
2026-10-14 • via Nuitee
G
Grace • couple • us
3
Never go back there again!
Pros:

Walking distance to stores and other fun activities

Cons:

The room got spider webs, they did not changed our beddings for 5 nights of stay or even clean the bathroom area. All they dud was changed our towels and put soap and shampoo.

2026-10-14 • via Nuitee
B
Barbara • family_with_children • us
9
Pros:

Room has a good set ip amd the bathroom was great.

Cons:

I didn't like the pillows and the bed wasn't to comfortable.

2026-10-14 • via Nuitee
K
Kirsten • extended_group • us
7
Pros:

Conveniently located near a lot of activities and shopping

Cons:

Got a room with a loft and the little ac unit was not enough to cool the upstairs, making it unusable. 2 of our friends had to stay in another room with another friend because it was too hot in the loft.

2026-10-13 • via Nuitee
S
Susie • family_with_children • us
7
Pros:

The location

Cons:

It was advertised as a non-smoking facility, but people were still smoking, and the smoke was coming into our room

2026-10-12 • via Nuitee
A
Allen • solo_traveller • us
7
Pros:

Comfortable room

Cons:

Bathroom needs work. Linoleum was coming up by the tub.

2026-10-09 • via Nuitee
J
Janice • solo_traveller • us
3
2026-10-07 • via Nuitee