Gran Hotel de Querétaro

Hotels
8.7 (345 reviews)
Calle Benito Juárez Sur Calle Benito Juárez Sur #5 , Querétaro , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Comfortable rooms
Cons:
Noise from exterior
Dirty carpets
Need for facility refreshment

Categories

Cleanliness
8.4
Some reviews mention dirty carpets and an overall need for refreshment.
Service
9.06
Numerous reviews highlight the attentive and friendly staff.
Location
9.1
Consistently praised as excellent and convenient for visitors.
Room Quality
8.55
Rooms are generally comfortable, though some mention older facilities.
Amenities
8.58
Standard amenities for this tier, with a mention of older infrastructure.
Value for Money
8.54
Value noted for the location and service provided.
Food and Beverage
8.59
Food quality praised, particularly breakfast and bar services.
Overall Experience
8.76
Overall positive experiences, but noise issues noted in some reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:00

Property Description

Historic Monuments Zone Location
Experience the charm of Querétaro at Gran Hotel de Querétaro, conveniently situated near key landmarks and attractions such as the Queretaro Congress Centre and San Francisco Temple.

Luxurious Amenities
Indulge in a 5-star experience with our concierge service, tour desk, 24-hour front desk, and free WiFi throughout the property. Relax in well-appointed rooms with flat-screen TVs, air conditioning, and some with balconies for a breathtaking view.

Convenience and Comfort
Whether you're here for business or leisure, enjoy the convenience of airport transfers, a business centre, and safety deposit boxes in all units. With Autonome University and Corregidora Stadium nearby, your stay at Gran Hotel de Querétaro will be memorable.

Book now for an unforgettable stay at Gran Hotel de Querétaro!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: QRO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs MXN 190 per day.

Location

Guest Reviews

8.7
Based on 345 reviews
Cleanliness: 8.4
Service: 9.06
Location: 9.1
Room Quality: 8.55
Amenities: 8.58
Value for Money: 8.54
Food and Beverage: 8.59
Overall Experience: 8.76
T
Toni • solo_traveller • es
7
2026-04-20 • via Nuitee
D
DOOHO • solo_traveller • kr
6
2026-04-14 • via Nuitee
P
Pierre • solo_traveller • fr
8
Pros:

Hôtel très central, idéalement situé. Chambre très grande avec vue sur la place et l'Eglise San Francisco. Lit très confortable. Bouteilles d'eau à disposition et renouvelées chaque jour.

Cons:

Il nous paraît nécessaire de changer la moquette dans la chambre car bien usée. Les manettes pour les stores sont hors d'usage.

2026-04-13 • via Nuitee
F
Francisco • family_with_children • mx
10
Comfortable stay in an excellent location
Pros:

Excellent location and good service

Cons:

Just a few details with the room, maybe needs some updating and a bigger television

2026-04-09 • via Nuitee
M
Miguel • couple • us
10
2026-04-07 • via Nuitee
M
Ma. Pureza • family_with_children • mx
10
Pros:

Todo excelente

2026-04-02 • via Nuitee
C
Cynthya • family_with_children • sg
9
Calm and Historic Stay
Pros:

I am so thankful to the staff of Gran Hotel Queretaro. I left clothes in the room the last day I stayed, and the staff went the extra mile to return them to me. We organized a taxi together, but thanks to their speedy action, I was able to get my clothes back! The Hotel is historic! Tall ceilings, huge rooms! Super nice staff. But there was a bit of outside noise from the town's festivities. You'd better ask for an inner room so you don't hear it all. Balcony rooms are super nice, though!

Cons:

The noise outside the hotel. There was a festivity, and it went on until 2.30 am. The other days it finished at 11 pm

2026-04-02 • via Nuitee
J
john • couple • us
10
Pros:

Beautiful architecture, great location

2026-03-30 • via Nuitee
M
maria • family_with_children • us
5
Pros:

The property is located on good. Area.

Cons:

The property is excellent but the problem is that the room was the room smell, terrible like humidity the carpet have stains that are very visible. The air conditioning machine doesn’t work properly and makes really weird sounds. It was impossible to sleep with those sounds and now trying to get a refund, but they don’t respond? Bookings system is horrible

2026-03-30 • via Nuitee
D
Dolors • family_with_children • es
6
Pros:

Situación

Cons:

El mantenimiento de las instalaciones

2026-03-28 • via Nuitee
B
Brenda Rosario • family_with_children • ie
9
Comfortable hotel in a perfect central location with excellent service.
Pros:

I really enjoyed my stay at this hotel. I was pleasantly surprised, as I expected the facilities to be a bit old given its central location, but everything was actually very modern. The bedrooms were lovely, spacious, and offered great views. The entire staff was very pleasant, especially the bellboy Victor, who was a true gentleman and incredibly kind. The location is excellent right in the city center, with plenty of attractions, restaurants, churches, and a great atmosphere just outside the hotel.

Cons:

The only downside was that arriving by car can be a bit confusing, as it’s not very easy to find the hotel’s parking. Also, the parking is not included and requires an additional fee, which would have been nice to have included in the stay.

2026-03-25 • via Nuitee
L
Lissette • solo_traveller • us
10
2026-03-14 • via Nuitee
C
Casey • extended_group • us
9
Pros:

Beautiful building and friendly staff

Cons:

WiFi was spotty

2026-03-10 • via Nuitee
K
Karla • solo_traveller • us
7
Overall good stay with room for improvement
Pros:

The location of the hotel is excellent and the architecture of the building is beautiful. The bed and pillows were comfortable. The staff is really nice and polite.

Cons:

There were multiple things that did not meet my expectations. There was a strong drainage smell in the room, there was no handsoap in the restroom and the fan did not work, unless the light was on. Therefore, I could not have it on during the night. Additionally, it was advertised that breakfast was included, however it is only served M-F.

2026-03-09 • via Nuitee
A
armando • family_with_children • mx
9
2026-03-09 • via Nuitee
I
Israel • family_with_children • mx
10
Pros:

Céntrico

2026-03-02 • via Nuitee
G
Gonzalez • couple • us
10
Pros:

I had a great stay here. Everything was nearby. Definitely would love to stay again!!!

2026-03-01 • via Nuitee
Y
Yuliana • family_with_children • us
8
2026-02-28 • via Nuitee
I
Irma • family_with_children • mx
10
2026-02-27 • via Nuitee
S
Stacy • couple • us
7
Pros:

Location and staff

Cons:

No hot water:(

2026-02-25 • via Nuitee