Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Smelly bathrooms
Breakfast issues

Categories

Cleanliness
8.58
There were concerns about the odor in the bathroom and some dissatisfaction with the breakfast quality.
Service
9.55
Guests commented on the friendliness and helpfulness of the staff.
Location
10
Multiple reviews highlighted the hotel's excellent location.
Room Quality
8.54
Some guests reported issues with noisy rooms and basic mattress quality.
Amenities
9.07
Amenities were seen as decent, but there were suggestions for improvement, particularly in the restaurant service.
Value for Money
9.53
Overall, guests felt they received a good value considering the location and services.
Food and Beverage
8.58
The breakfast quality was reported as lackluster, though dinner options were praised.
Overall Experience
9.77
Despite some negatives, the overall guest experience was largely positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:18

Property Description

Historic Charm and Modern Comfort: Step into a piece of history at Parador Santa Maria La Real, housed in an 18th-century colonial building. Enjoy stylish rooms with private balconies, some even located on ancient subterranean corridors.

Luxurious Amenities: Relax in rooms featuring 4-poster beds, wooden furniture, and large windows. Unwind in the spa facilities with a sauna, hot tub, and massage sessions available. Don't miss the buffet breakfast served daily, including fresh juices, yogurt, and eggs.

Convenient Location: Just a block from 25 de Mayo Square, our hotel is a short walk from Central Market and a quick drive to the Bus Station. Let our 24-hour front desk assist you with airport shuttles for a stress-free stay. Book now to experience the perfect blend of history and luxury at Parador Santa Maria La Real.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SRE

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 5 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children from 11 years old to 17 years old stay for US$35 per person per night when using an existing bed.
    People 3 years old and over stay for US$35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 622 reviews
Cleanliness: 8.58
Service: 9.55
Location: 10
Room Quality: 8.54
Amenities: 9.07
Value for Money: 9.53
Food and Beverage: 8.58
Overall Experience: 9.77
I
Isabella • couple • co
10
El alojamiento me ofreció lo que necesitaba un confort perfecto !!
Pros:

La arquitectura es hermosa!! Camas súper cómodas. Desayuno delicioso y la atención fenomenal !!!!

2026-06-27 • via Nuitee
M
Mario Enrique • couple • bo
10
Pros:

La atención fue muy cordial, nos ayudaron con todo lo que requerimos. El personal muy amable, la comida muy buena y el confort de la habitación fue inigualable.

2026-06-25 • via Nuitee
C
Charles • couple • us
10
2026-06-16 • via Nuitee
S
Shunsuke • solo_traveller • jp
9
素敵な宿
Pros:

夜いる受付の女性スタッフがとても愛想が良くて、気分が良かったです。

Cons:

特にないですが、週末は周りが騒がしいので少し寝苦しいです。

2026-06-14 • via Nuitee
R
richardhN9267WF • Solo travel • Mile End, West Torrens, Greater Adelaide, South Australia
10
A highlight!
Pros:

The wonderful Hotel Parador Santa Maria la Real remains a highlight of my South American travels! My only disappointment is that I did not stay longer in Sucre to enjoy the hospitality and the amazing ambience and beauty that has been lovingly established within the hotel. It was my pleasure to be one of your guests.

2026-06-06 • via Tripadvisor
8
868jeffreyh • Family
2
Do Not Stay Here!
Pros:

While the hotel itself is pleasant and family run, the reception desk will try and steal from you by printing bogus invoices or trying not to show an invoice to hide an exorbitant internal exchange rate. Ruined the stay with their dishonest behaviour.

2026-06-05 • via Tripadvisor
C
Carola • couple • fr
6
Nice setting, but not pleasant in such a room
Pros:

The hôtel is well situated not far from the main square. There are nice inner courtyards and astonishing antik art objects everywhere.

Cons:

Internet was the worst of all 24 hôtels used during our trip across Southamerika. Room was dark. King size bed, but unfortunately too soft / over-used. Bathroom installations were not comfortable and on details (plugs, showder corners,…) one could see that cleaning was not done carefully. On the 2nd morning no hot water. Maybe it was only this room and people that book via a Travel Agency get better rooms🧐

2026-06-05 • via Nuitee
M
Miriam • couple • ar
10
Hermoso hotel en una hermosa ciudad
Pros:

La atención y las instalaciones. El buen gusto en la decoración. El mantenimiento del hotel, la atención de los empleados. Amoblamiento de calidad y estilo

Cons:

Faltaría black out en las ventanas y amenities, por ejemplo, no hay secador de cabello, gorra de baño, calentador de agua (tetera o cafetera), espejo en el cuarto (obviamente, hay en el baño).
Mejoraría un poco el desayuno (un poco escaso…)

2026-05-30 • via Nuitee
P
Patrick • couple • fr
7
Pros:

Le style de l'hôtel le personnel

Cons:

Impossible de payer en carte Visa pour un 5 étoiles c'est honteux
obligé de payer en espèce total 308 dollars
Nous n'avions que des euros reçu 310 pas très honnête

2026-05-29 • via Nuitee
L
Lialis • Couples • Brakel, East Flanders Province
8
Between 4 & 5
Pros:

Hotel in colonial style which might require some updates on certain levels. But would I come back: yes. Doubted between 5 & 4 starts. But the "last mile" was not reached to give the 5. Very big rooms. Wel equipped but with some modernizations to go. Great roof terrace. Perfect location in the city center

2026-05-26 • via Tripadvisor
L
Lajos • family_with_children • ch
10
2026-05-05 • via Nuitee
A
Argyro • couple • gr
9
Pros:

A beautiful hotel with an amazing design. The room was very clean, and the staff were helpful and welcoming. There is also a lovely rooftop bar offering food, as well as a charming gift shop.

2026-05-01 • via Nuitee
R
Rego • extended_group • br
10
Perfeito
Pros:

Lindo e bem localizado

2026-04-29 • via Nuitee
J
Jorge • solo_traveller • es
9
Parador y terraza bonitos de una ciudad muy bonita
Pros:

Edificio muy bonito con una terraza excelente para tomar algo o cenar

Cons:

Las instalaciones de la habitación (sobretodo el baño) podrían mejorarse

2026-04-23 • via Nuitee
L
LOISIMA • solo_traveller • br
10
Maravilhosa estadia
Pros:

Atendimento excepcional

Cons:

Gostei de tudo

2026-04-21 • via Nuitee
H
higashino • couple • jp
10
2026-04-15 • via Nuitee
J
Jorge Ortiz Garnica • solo_traveller • bo
10
Pros:

Le decoración y la arquitectura del hotel

Cons:

Todo estaba bien

2026-04-13 • via Nuitee
A
Auregan • solo_traveller • fr
10
2026-04-12 • via Nuitee
C
Carmen • solo_traveller • es
10
2026-04-11 • via Nuitee
A
Andre • couple • br
8
Estadia encantadora no Parador Santa Maria la Real, com charme histórico, localização perfeita e rooftop memorável — mas
Pros:

Hospedei-me no Parador Santa Maria la Real e a experiência, no geral, foi muito positiva, com alguns pontos que merecem atenção.

O hotel está instalado em um prédio histórico lindamente preservado, o que por si só já torna a estadia especial. A conservação é impecável e há um cuidado evidente em manter a identidade do lugar. Fomos recebidos com extrema simpatia pelo proprietário, que fez questão de nos apresentar um pequeno museu no subsolo — um espaço único, onde também são realizados jantares especiais, criando uma experiência bastante diferenciada.

A localização é outro grande acerto: fica no coração do centro histórico de Sucre, permitindo fazer praticamente tudo a pé, o que facilita muito a experiência na cidade.

O rooftop merece destaque à parte: é, sem exagero, um dos lugares obrigatórios em Sucre. A vista da cidade é espetacular, e o ambiente, aliado aos drinks e à comida, torna o momento memorável.

Cons:

Por outro lado, o processo de pagamento destoou completamente do nível do hotel. Não há máquina de cartão de crédito, e o pagamento é feito por meio de um link enviado via WhatsApp, com cobrança de taxa de serviço — no meu caso, inicialmente de 35 dólares, reduzida para 21 após questionamento. Trata-se de um procedimento pouco transparente e, francamente, incompatível com a categoria e proposta do hotel. Ainda mais considerando que, no comércio local — inclusive em estabelecimentos simples — o pagamento com cartão é amplamente aceito sem qualquer dificuldade.

Em resumo, é um hotel encantador e cheio de personalidade, com experiência acima da média em hospitalidade e ambientação. No entanto, precisa urgentemente alinhar seu processo de pagamento ao padrão que entrega nos demais aspectos.

2026-04-08 • via Nuitee