Phoenix Palace Hotel Hanoi

Hotels
9.1 (153 reviews)
27 Phu Doan Street , Hanoi , vn

listing image 1
Show all photos
Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Noise issues at night
Cleanliness concerns
Overcharging for services

Categories

Cleanliness
7.13
Several complaints about cleanliness and maintenance issues in rooms.
Service
10
Staff were cited as friendly and attentive, with specific mentions of helpfulness.
Location
9.6
Multiple reviews highlighted the excellent location in central Hanoi.
Room Quality
8.64
Some reviews indicate spacious rooms, but issues with maintenance were noted.
Amenities
9.09
Standard amenities for a hotel of this rating; however, some guests expected more.
Value for Money
9.12
Generally perceived as decent value despite some operational downsides.
Food and Beverage
9.58
Positive mentions of the breakfast experience.
Overall Experience
9.63
Guests had a generally positive stay, with significant feedback on location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:31

Property Description

Convenient Location in Hanoi's Old Quarter
Phoenix Palace Hotel Hanoi offers spacious rooms with city views, big windows, and free WiFi. Situated near St Joseph's Cathedral and just a short drive from Hoan Kiem Lake and Hanoi Night Market, the hotel is perfect for exploring the lively Old Quarter.

Comfortable Accommodation with Modern Amenities
The soundproofed rooms at Phoenix Palace Hotel Hanoi feature flat-screen TVs, tea/coffee makers, and fridges. Guests can enjoy attached bathrooms and some rooms even boast private balconies for a relaxing stay.

Exceptional Services for a Memorable Stay
Enjoy travel services such as tour arrangements and flight bookings, along with convenient amenities like currency exchange, car rentals, and 24-hour room service. Make the most of your visit to Hanoi with a stay at Phoenix Palace Hotel Hanoi.

Book your stay now to experience the best of Hanoi at Phoenix Palace Hotel Hanoi!

Check-in and check-out hours:
Airport code: HAN

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 9 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs VND 30000 per hour.

Location

Guest Reviews

9.1
Based on 153 reviews
Cleanliness: 7.13
Service: 10
Location: 9.6
Room Quality: 8.64
Amenities: 9.09
Value for Money: 9.12
Food and Beverage: 9.58
Overall Experience: 9.63
• couple • it
8
2026-04-18 • via Nuitee
L
Lê • couple • vn
10
Pros:

Khách sạn rất tốt . Tôi sẽ quay trở lại khách sạn nay nhiều lần nữa

2026-04-18 • via Nuitee
W
Wiebke • extended_group • au
9
All you need to put your head town.
Pros:

Clean and tidy hotel in a great location. Super helpful and friendly staff who were happy to facilitate a late check out for us.

Cons:

Shower was a shower head mounted above bathtub - might be worth mentioning in room description for less mobile travellers. Not sure about other rooms though.

2026-04-15 • via Nuitee
T
THIERRY • solo_traveller • fr
8
Pros:

L'emplacement, la gentillesse du personnel.

2026-04-14 • via Nuitee
V
VANESSA • family_with_children • pt
5
Pros:

Simpatia do staff e localização

Cons:

PA tinham pouca opção ocidental. A limpeza, era okay, mas aspias nas wc não escuavam a agua deixando sempre a pia com agua accumulada. A Anna , Kevin e Peter, eram muito simpaticos e boa malta!

2026-04-13 • via Nuitee
L
Laura • family_with_children • au
9
Pros:

Location, helpful staff, good size room

2026-04-06 • via Nuitee
S
Sarah • couple • fr
10
Pros:

L’emplacement

2026-04-04 • via Nuitee
L
Laura • family_with_children • au
10
Pros:

Great location, good value, clean, everything you need

2026-04-04 • via Nuitee
K
Karina • family_with_children • de
10
2026-04-04 • via Nuitee
D
Diana Oprean • couple • ro
8
2026-04-03 • via Nuitee
K
Katerina • extended_group • cz
9
2026-03-29 • via Nuitee
M
MyMy • couple • vn
8
2026-03-29 • via Nuitee
W
Willmes • family_with_children • es
8
2026-03-27 • via Nuitee
P
patrick • couple • fr
7
hotel correcte
Pros:

Petit déjeuné au top,le serveur très gentil du choix rien a dire . Le personnel de l établissement est a l écoute est sympatique

Cons:

La qualités de la chambre ne correspond pas du tout a la photos sur le site ci mieux expliqué j aurai préférer mettre un peut plus chère pour une chambre donnant coté rue.

2026-03-26 • via Nuitee
K
Kanwaljit Singh • family_with_children • in
9
Pros:

Delighted to have stayed with the hotel.

2026-03-24 • via Nuitee
S
Sigmund • family_with_children • de
5
Ohne Seele
Pros:

Die Freundlichkeit des Personals

Cons:

Die Trostlosigkeit des Zimmers

2026-03-24 • via Nuitee
J
Jesper • family_with_children • dk
10
2026-03-22 • via Nuitee
אלי • family_with_children • il
3
מזעזע !
Pros:

כלום

Cons:

הכל

2026-03-20 • via Nuitee
J
Jason • solo_traveller • au
7
2026-03-17 • via Nuitee
V
Vikas • family_with_children • in
10
Pros:

Goood hotel -
. Anna , hana , peter , ben , kevin . Very good satff

2026-03-10 • via Nuitee