Pullman Dongguan Changan

Hotels
•
Pullman Hotels and Resorts
8.5 (119 reviews)
Intersection between Zhenan Road and middle of Jinghai Road Changan Town , Dongguan , cn

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (specific praise for reception)
Comfortable, clean and spacious rooms
Good breakfast and decent room service
Convenient parking and external tennis courts
Cons:
Poor/unreliable Wi‑Fi
Maintenance issues (broken outlets/doors, dim lighting, shower leak)
Closed/limited amenities (pool/gym) and gym service issues
Confusing/large security deposit process and poor handling on checkout

Categories

Cleanliness
9.2
Multiple reviews praise general cleanness and clean rooms; several guests described rooms as comfortable and clean despite isolated maintenance issues (shower leak, broken closet door).
Service
8.2
Service is mixed: many guests call staff extremely kind, helpful and professional (specific praise for reception staff), but one review reports a frustrating and condescending deposit/checkout interaction and inconsistent staff assistance.
Location
8.5
Standard quality for this hotel tier.
Room Quality
8.3
Rooms described as spacious, comfortable beds and generally good room amenities (good hair dryer), but some maintenance/comfort negatives reported (broken power outlet, dim lighting, shower leak).
Amenities
7.5
Amenities are inconsistent: breakfast and some facilities were praised, but guests reported poor Wi‑Fi, closed pool and gym renovations/closures, and gym ventilation/towel/water issues.
Value for Money
8.6
Mixed signals: one review explicitly calls it good value, rooms and breakfast add perceived value, but an unusually large and poorly explained security deposit process damaged perceived value for at least one guest.
Food and Beverage
9
Breakfast is frequently praised (some say 'great'), and room service items received positive notes, though one guest found the buffet options sparse and unimpressive.
Overall Experience
8.7
Overall impressions are generally positive (friendly staff, clean and comfortable rooms, good breakfast), tempered by practical frustrations such as poor Wi‑Fi, occasional maintenance issues, and the problematic deposit process.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 02:37

Property Description

Luxurious Accommodations
Experience comfort and style in our modern air-conditioned rooms equipped with free wired internet, flat-screen TV, and premium amenities like a yoga mat, minibar, and luxurious toiletries. Some rooms even offer special features like an iPod dock, Nespresso machine, or pillow menu for a personalized stay.

Recreational Activities
Unwind and stay active with our seasonal outdoor pool, fitness centre, and spa treatments. Guests can also enjoy tennis, karaoke, and mahjong in the games room. For those looking to explore, day trips and car rentals can be arranged at our tour desk.

Diverse Dining Options
Indulge in a culinary journey at our various dining venues, offering Japanese, Western, and Chinese cuisines. Sip on drinks at our elegant lounges and bars, providing the perfect ambiance to relax and socialize.

Book your stay at Pullman Dongguan Changan for a luxurious and unforgettable experience.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.Swimming pool: Closed from Sun, Nov 1, 2026 until Fri, Apr 30, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SZX

Location

Guest Reviews

8.5
Based on 119 reviews
Cleanliness: 9.2
Service: 8.2
Location: 8.5
Room Quality: 8.3
Amenities: 7.5
Value for Money: 8.6
Food and Beverage: 9
Overall Experience: 8.7
G
Giacomo • solo_traveller • it
10
Piacevole soggiorno di lavoro
Pros:

Colazione

2026-08-22 • via Nuitee
G
Gillian • couple • au
8
Pros:

Staff were eager to please and friendly

2026-08-21 • via Nuitee
J
Jenn • extended_group • my
9
Comfortable and easy access
Pros:

Clean and spacious space

2026-08-13 • via Nuitee
W
wei • extended_group • jp
4
良くなかった
Cons:

コンセント壊れてる。クロゼットのドア壊れてる。照明暗い。

2026-08-06 • via Nuitee
G
GUILLAUME • extended_group • fr
8
Pros:

Breakfast was great, room was spacious and comfortable, and the staff was extremely kind, polite, and professional.

Cons:

Wifi connection was really bad and frustrating...

2026-07-24 • via Nuitee
J
Junaid • solo_traveller • pk
10
GREAT HOTEL AND STAFD
Pros:

Staff was very helpful and very cheerful. I must mention Jennifer at the reception. She made all efforts to make my stay comfortable.

Cons:

Nothing.

2026-07-21 • via Nuitee
J
Junaid • solo_traveller • pk
10
2026-07-21 • via Nuitee
K
kut • solo_traveller • tr
9
2026-06-08 • via Nuitee
I
Ian • extended_group • gb
7
2026-05-26 • via Nuitee
M
Mark • couple • au
5
Over priced Food $40.00 AUD Hamberger which was average in quality. Whilst I had my cold chips promptly exchanged for ho
2026-04-30 • via Nuitee
P
Poppy • extended_group • au
5
Frustrating deposit process & inconsistent service overshadowed otherwise comfortable & clean rooms
Pros:

Feedback on ammenities:
•⁠ ⁠Good hair dryer
•⁠ ⁠Comfortable beds and spacious, clean rooms
•⁠ ⁠No mini bar, just tea and powdered milk
•⁠ ⁠Breakfast buffet with sparse options that tasted fairly grim
•⁠ ⁠In house restaurants that were closed even though advertised as open
•⁠ ⁠Ok room service, the club sandwich was pretty good.
•⁠ ⁠Closed pool (for renovations) but looked nice, reopening in May apparently
•⁠ ⁠Ok gym which was also closed but after asking the front desk to open for me was done promptly, however they forgot to turn on the air conditioning and there was no water or towels.

Cons:

Confusing and inconvenient process of taking a large security deposit for our stay upon arrival (7000RMB, which was almost double the value of the 3 nights stay) we managed to negotiate the deposit down to 6000 RMB and when we checked out and asked for a refund for our deposit they were condescending and laughed at us for questioning the process and asking for documentation/receipts to prove we would be refunded. Although I’m sure we will receive the deposit back and it can sometimes be delayed with the bank the process was not clearly explained and further frustrating when they charged us again at checkout for the stay in addition to the deposit already paid. For foreign travelers a clear explanation of this process should be in place (in writing) if the front desk aren’t able to adequately explain this in English or any other language.

2026-04-22 • via Nuitee
F
Fábio • couple • br
10
Bom custo benefício !
Pros:

Limpeza e café da manhã !

Cons:

Vazava água no box de banho!

2026-04-22 • via Nuitee
H
Hoi Liang • extended_group • my
8
2026-04-22 • via Nuitee
P
Poon Soo • family_with_children • sg
9
2026-03-09 • via Nuitee
F
Fatih • extended_group • nl
9
Pleasant suprise
Pros:

I liked the hotel general atmosphere - it's general cleanness and friendly employees, parking is available and easy to access - the additional/ externally maintained tennis courts are a plus.

Cons:

The wifi was very weak and not usable, the gym's ventilation system did not work, unfortunately not all employees could help us out easily.

2026-03-09 • via Nuitee
A
Aaron • solo_traveller • cn
6
2026-03-08 • via Nuitee
P
Pavel • extended_group • cz
9
2026-03-07 • via Nuitee
C
Christophe • couple • ch
9
2026-02-23 • via Nuitee
H
Herman • couple • nl
8
Prima hotel voor kort verblijf
Pros:

Keurig, fijn hotel met uitstekend ontbijt

Cons:

Restaurant en roomservice stopt om 9 pm
Ook geen bar of vertier

2026-01-27 • via Nuitee
M
Michael vernon • solo_traveller • cn
10
满意，前台Cindy服务热情
Pros:

前台Cindy服务热情

2026-01-19 • via Nuitee