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Facilities
Property facilities
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Free breakfast
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Express check-out
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Free WiFi
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24-hour front desk
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Luggage storage
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Express check-in/check-out
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Continental breakfast
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Concierge service
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Wheelchair accessible
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Conference space
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Hiking/biking trails nearby
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Television in common areas
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Free breakfast
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Safe-deposit box at front desk
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Free newspapers in lobby
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Express check-out
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Smoke-free property
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Express check-in
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Tours/ticket assistance
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24-hour business center
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Snack bar/deli
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Computer station
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Airport transportation - pickup (surcharge)
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Free continental breakfast
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Banquet hall
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Eco-friendly cleaning products provided
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Eco-friendly toiletries
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LED light bulbs
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Eco-friendly cleaning products used
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Organic food
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Double-glazing on all windows
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Locally-sourced food on site (80% or more)
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Energy-saving switches
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At least 80% of all lighting comes from LEDs
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Vegan menu options available
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Water-efficient showers only
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Accessible airport shuttle
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No accessible airport shuttle
Review Highlights
Categories
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Property Description
Experience the elegance of Sultan Tughra Hotel - Special Class, nestled in the heart of Istanbul, where art deco meets luxurious comfort.
Exquisite Dining Experience
Indulge in a culinary journey at our buffet restaurant featuring a bar/lounge, or savor 24-hour room service. Wake up to a complimentary continental breakfast served daily, ensuring you're energized for your adventures.
Comfortable and Chic Rooms
Retreat to one of our 9 stylish guestrooms, equipped with minibars, DVD players, and complimentary WiFi. Enjoy designer toiletries in private bathrooms, enhancing your stay with a touch of luxury and convenience.
Unmatched Location and Convenience
Discover the iconic sites of Istanbul, including Hagia Sophia and the Blue Mosque, all within a short stroll. With express check-in/out and a 24-hour business center, our hotel caters to both leisure and business travelers.
Don't miss out on the ultimate Istanbul experience—book your stay with us today!
- Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property.
- One child 7 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Property Policies
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Pets
Pets not allowed
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Pets
Service animals not allowed
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Noise policy
Noise-free rooms not guaranteed
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Check-in & Check-out
Contactless check-out is available
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General
Cashless transactions are available
Property policies
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Pets
Pets not allowed
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Pets
Service animals not allowed
-
Noise policy
Noise-free rooms not guaranteed
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Check-in & Check-out
Contactless check-out is available
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General
Cashless transactions are available
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Accessibility
No elevators
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General
Professional property host/manager
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Check-in & Check-out
Contactless check-in is available
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Children and extra beds
No cribs (infant beds) available
Location
Guest Reviews
Loved the decor and the staff were extremely helpful.
Great location, close the Blue Mosque, Grand Palace and Grand Bazaar.
I really liked the staff members as they provided the best customer service. Location was perfect near all attractions, but breakfast could be way better and for Turkey they could have better quality for food and coffee.
Absolutely LOVED the people that worked there! The room was comfortable & honestly ornate to the point of being comical. I loved it! My gosh, that food for breakfast was outstanding, too!
AVOID THIS IS NOT A 4 STAR HOTEL!!! Checked out early it was so bad.
This is a 1/2 star hotel at best, extremely disappointed with our experience here never had to deal with a missold holiday property. Please read most recent reviews it is an outdated property with rude staff and lack of amenities. Never have I ever checked out of a hotel early because of how unhygienic and unimpressed I was with the difference between what is advertised on the websites vs how outdated the hotel actually is.
Short reasons why:
- Unpleasant rooms and bathrooms that are unkempt
- Brown splashes on the ceiling above where you sleep
- Dirty walls
- Rusted bathroom metallurgy
- Broken mirror
- A hairdryer that is from 2005 that has a filament that heats up red when used and has to turn itself off every 5 minutes to cool down
- Bathroom hooks are swivelling when you hang something on them
- You could turn the bathroom tap 360 degrees because it was so ill fitted/ready to come off entirely - Wallpaper coming off the walls
- Worn out sofa in the room
- Mezzanine floor is only 1 metre in height such that the bed is actually just a mattress on the floor, we bumped our heads every time we got up
- No kettle, cups or spoons provided in the rooms
- Outdated
- Rude staff - we were told upon asking for some cups (because maybe they weren't provided in the room in the first place) and a butter knife that we were asking for 'too much'
- - Asked where we are 'originally from' when asking for milky tea.
Very dated and dirty hotel, AVOID
Hard to review this because the room we paid for was double booked. We managed to get the room on the last day for a few hours which is a massive bummer. Super disappointed about this as i paid exclusively for that room (honeymoon room w jacuzzi). Measures should be put in place that do not allow for double bookings to happen as I arrived feeling extremely disappointed having trekked to get to this hotel specifically. The receptionist is a very nice and polite man and was very hospitable. For what its worth the honeymoon room is very good - just a shame we didnt have it for the duration it was paid for. Breakfast wasnt much of a breakfast though.
Breakfast was lacking
The staff and location
The rooms are super small and breakfast is rather average
thank you for all, staff was amazing
the dedication of the staff was unbelievable, normally I had booked a room for three people with a bathtub and on the first day we were given a room with an air conditioner that made a lot of noise and did not work properly, this was not the room we had booked, the next day the staff changed our room again not to the room we had booked but to a room with a jacuzzi, we asked them for a refund and they told us that they could not refund us but they would arrange a free airport taxi if we wanted and we accepted, frankly, most of the things were bad except the staff, but the staff makes up for these deficits
everything was perfect!!!
the hotel transfer is very expensive, so on the way back we made a transfer from booking.com for 30 €
The first day when we arrived at the hotel, we stayed in a different hotel nearby because there was an electricity problem in our room (I think there was no electricity problem), but the staff upgraded our standard room to a suite room free of charge and gave us gifts, the hotel's mistake was covered by the dedication of the staff
Air conditioning in the room does not work well and the construction next door is very noisy
We were generally satisfied with the hotel, the location is very good and the staff is very friendly, especially Mustafa helped us with everything and thanks for keeping the suitcases in the storage at our check-out
the location of the hotel is great, it is located on a quiet street and there are good restaurants nearby and it is also a 2 minute walk to the beach, apart from these, the most important feature is the staff, they work extraordinarily hard and treat every guest with care, mustafa and emre gave us a lot of information about places to go and arranged tours, it was our first stay in istanbul but we will definitely stay here if we come to istanbul again
the hotel is a bit old, but this was not a problem for us because of the decoration
Everything was very nice, first of all thank you to the reception team, the location is within walking distance to historical places. When we arrived on the first day, our room was a little small, when we informed the reception, they said they had other available rooms and they could change it for free and they did it for us. The hotel is an old historical building, there is no elevator but I can understand that. We hope we will comeback again in future!!!
We didn't experience anything negative at the hotel, but there is construction going on around the hotel, which can be a bit annoying.
thank you for gift, it's a beautiful
Location was good. Quirky for those who like it.
This is not a four star hotel, something like 2,5 stars. Breakfast was as simple as it can be. No door (broken and not replaced) in the shower cabinet. Requested beforehand room with a proper window and gluten free bread at breakfast - granted, but in the end a room in the basement and no bread. Overall worn out and even dirty. Disappointed....
My overall experience is not bad, the hotel's location is good, the staff is great, the breakfast is also good, everything is within a concept,
If I had known that the room was in the basement and had no windows, I might have given up on booking the room. They also did not mention this on the website. Although my overall impression was good, I think this was a minus, not bad but 10 points for keeping my promise to the staff
the location of the hotel is very good, we had a great experience in istanbul, the hotel was also good in terms of decor, especially the staff was great, they answered every question I asked, thank you to them
the room we stayed in was enough for 2 people, but I think it is small for more than 2 people, and the hotel needs renovation and especially the bathroom, dryer and bathroom shelves need to be renovated.
The location of this property is great. Away from the super busy areas and with a number of good restaurants and cafe's close by. The decor feels very authentic and breakfast was great. But I'm afraid this property is not one I would recommend.
- Room sizes are tiny. Our friends were in a "Deluxe" room which was just a little bigger than the bed - which was a double or small queen. We were upgraded to the "Suite" - which is up two flights of stairs, doesn't have a shower, is tiny and is very noisy due to the external air conditioning. When we complained, we were offered an "Economy" room (with no reduction in cost) which was also tiny but was at least quiet.
- Rooms were clean-ish. We noticed some of the doors and door frames were really grimy.
- There were more guests than breakfast places so guests had to wait.
- There is no way this is a 4* hotel - not by any stretch of imagination. We believed we were staying in a premium hotel and were happy to pay a little more for this. But this is NOT a premium hotel and is therefore, overpriced.
- My biggest complaint is the fake review created in my name. The venue insisted I provide the booking pin code on checking in and then used that to create a glowing review for themselves under my account. So I don't think many of their glowing reviews are real - be aware. It took a number of conversations with Booking.com to be able to post my own review.
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