Intercity Pamplona - The Universe Paulista

Hotels
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Intercity Hotels
8.6 (135 reviews)
Rua Pamplona 83, São Paulo, SP, 01405-000 , São Paulo , BR
55-11-3298-6600

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Facilities

Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Garden
Express check-in/check-out
Steam room
Elevator
Fitness facilities
Breakfast available (surcharge)
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Average breakfast quality

Categories

Cleanliness
7.86
Some guests reported issues with cleanliness, particularly regarding towels and air conditioning.
Service
9.33
Multiple reviews praised the friendly and helpful service from the staff.
Location
9.37
The hotel is frequently mentioned as being well-located near key attractions.
Room Quality
8.32
Guests found the rooms comfortable but noted issues with bed sizes and the need for better options.
Amenities
8.85
General satisfaction with hotel amenities, though additional options were suggested.
Value for Money
8.31
Some guests mentioned good value but others indicated the quality of breakfast and amenities could improve.
Food and Beverage
7.86
Breakfast quality and options received mixed feedback from guests.
Overall Experience
8.93
Overall, guests had a pleasant experience with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:28

Property Description

Welcome to Intercity The Universe Paulista, where comfort meets convenience in the heart of São Paulo!

Recreational Amenities
Unwind at our outdoor pool, rejuvenate your senses in the steam room, or break a sweat in our fully equipped fitness center. Your stay is designed to help you relax and recharge.

Dining Options
Savor delicious meals at our on-site restaurant or choose the comfort of room service available during limited hours. Begin your day with our to-go breakfast options, served daily from 6:30 AM to 10:00 AM.

Room Comforts
Experience the perfect blend of style and functionality in one of our 119 air-conditioned rooms, equipped with kitchenettes, 55-inch LED televisions, and complimentary wireless internet access to keep you connected.

Discover all that São Paulo has to offer and book your unforgettable stay at Intercity The Universe Paulista today!

Important information:

  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
  • One child 7 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • The property is professionally cleaned.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGH

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Health & Safety

    Property uses a professional cleaning service

  • General

    Professional property host/manager

Location

Guest Reviews

8.6
Based on 135 reviews
Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 8.32
Amenities: 8.85
Value for Money: 8.31
Food and Beverage: 7.86
Overall Experience: 8.93
A
Alvaro • partner
6
Pros:

El desayuno muy básico. Instalaciones un poco antiguas. Personal servicial

2025-10-10 • via Nuitee
S
Silvio Jose de
10
Pros:

Hotel with excellent location, everything clean.

2025-10-02 • via Nuitee
S
SUSANNE
10
Pros:

Ótima localizacão, fácil acesso a Av Paulista, próximo a Casa Bradesco. Café da manhã razoável. Acesso as unidades fácil.Já me hospedei mais de uma vez no local e voltaria.

2025-10-02 • via Nuitee
M
Manaia
10
Pros:

cama confortavel, quarto amplo, localização excelente e equipe solicita

2025-09-29 • via Nuitee
A
Ana Fernanda
10
Pros:

Equipe de funcionários educados e prestativos, quarto amplo e limpo.

2025-09-29 • via Nuitee
M
Maria
8
bom custo beneficio.
Pros:

Hotel muito bom com um quarto tamanho otimo (2611), porem já precisando de uma reforminha no colchão ( muito mole), banheiro saindo um cheirinho do ralo de baixo da pia. Localização otima bem perto da av. paulista, com um bar na equina muito bom.

2025-09-10 • via Nuitee
J
Julia
10
Ótima estadia
Pros:

Nossa estadia foi excelente. Hotel com espaços sociais bem estruturados e amplos, quarto confortável e de ótimo tamanho. Funcionários atenciosos e resolutivos.

2025-09-09 • via Nuitee
F
Fábio
10
Voltarei, com certeza.
Pros:

Acomodação, atendimento, serviços e restaurante excelentes. A localização é privilegiada, perto da Paulista, de shopping, farmácias, mercados etc. Super recomendo.

2025-09-04 • via Nuitee
E
Eder Jose C
8
Bom hotel
Pros:

No geral, um bom hotel, o único porém são as camas minúsculas.

2025-08-23 • via Nuitee
J
Julio
10
Pros:

Muy buena ubicación, el personal muy amable, el cuarto que nos tocó muy espectacular.

2025-08-20 • via Nuitee
A
Andrew
10
Pros:

Good service, excellent staff.

2025-08-19 • via Nuitee
I
Ivone Yoko
10
Ótimo hotel
Pros:

Hotel bem localizado. Ótimo atendimento na recepção. Quarto confortável, limpo, lençóis de boa qualidade. Café da manhã bom.

2025-08-17 • via Nuitee
D
Dennis • family
4
Pros:

I reserved a large bed but was given two very uncomfortable junior beds instead.

2025-08-13 • via Nuitee
R
Rafael • friends
10
Pros:

Is a quiet place to stay. Helpful staff and good breakfast.

2025-08-11 • via Nuitee
I
Ivone Yoko
10
Excelente
Pros:

Ótimo atendimento. Pessoal da recepção muito atencioso. Limpeza impecável. Cama confortável. Ótima localização, perto da estação de metrô.

2025-08-07 • via Nuitee
F
FERNANDO
6
Uma opção
Pros:

Boa opção quando se leva em conta custo/benefício. Qualidade da cama deixa a desejar, primeiras toalhas disponíveis ralas, pequenas e manchadas, depois foram trocadas por toalha dignas, café da manhã fraco poucas opções e péssima qualidade do suco de laranja.

2025-07-31 • via Nuitee
A
Armand
8
Pros:

Sleep on the sofa was a very terrible experience

2025-07-27 • via Nuitee
M
Marcelo
8
Great place to stay
Pros:

Good option in one of the best neighborhood of SP, staff super friendly, room is perfect and amenities really good. Excellent restaurant and great breakfast

2025-07-26 • via Nuitee
T
Tamy
10
Ótima localização
Pros:

Ótima localização , atendimento e café da manhã .

2025-07-10 • via Nuitee
L
Luciana
8
*Bom, porém pode melhorar*
Pros:

A localização do hotel é excelente, a hospedagem é funcional e tem um bom custo benefício. Bom café da manhã.

Como nem tudo é perfeito! As saídas de ar condicionado estavam sujas (tenho rinite e isso me lascou) e também não há sistema de aquecimento. O que significa estar num quarto de hotel gelado, quando fazia 9 graus em São Paulo.

2025-07-08 • via Nuitee