Intercity Pamplona - The Universe Paulista

Hotels
•
Intercity Hoteis
8.4 (1762 reviews)
Rua Pamplona, 83 - Bela Vista , Sao Paulo , br

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location (Avenida Paulista / Bela Vista)
Clean and well-kept rooms
Comfortable beds and spacious rooms
Friendly and accommodating front-desk staff
Suites/rooms suitable for families; renovated rooms available
In-room espresso machine / kitchenette in some rooms
Cons:
Breakfast: disorganized, limited choices, slow replenishment, occasional rude staff
Parking expensive
Noise from nearby room renovations / occasional construction
Some maintenance issues (minor) and noisy air-conditioning vents
Small elevators and crowded breakfast areas / slow check-in at times
Gym considered inadequate by at least one reviewer

Categories

Cleanliness
9
Multiple reviews praise room and bathroom cleanliness ("muito limpo", "baño muy limpio"); one note about dirty AC vents but overall cleanliness is strong.
Service
8.3
Front-desk and general staff frequently described as friendly and accommodating, though some comments note rude or poorly trained breakfast staff and occasional slow check-in.
Location
9.5
Location repeatedly highlighted as excellent (Avenida Paulista, Bela Vista) and a major strength across many reviews.
Room Quality
8.6
Rooms described as spacious, comfortable and well-appointed (suites renovated, good for families); isolated reports of maintenance issues and intermittent noise from renovations/upper floors.
Amenities
7.8
In-room amenities (espresso machine, small kitchenette) are appreciated; however gym was criticized and parking is costly, reducing the amenities score.
Value for Money
7.5
Mixed sentiment: comfortable rooms and good location but complaints about price (parking fees, comment that price could be friendlier) and breakfast value lower perception.
Food and Beverage
7
Breakfast receives the most negative feedback: disorganized service, limited/low-quality options in some areas, slow replenishment and staff attitude concerns despite some positive mentions of variety by others.
Overall Experience
9.5
Overall impression is strongly positive with many guests saying they would return; positives (location, cleanliness, comfortable rooms, friendly staff) outweigh recurring breakfast and some maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 03:47

Property Description

Luxurious Accommodations
Experience modern décor and newly renovated apartments at The Universe Paulista by Intercity. Each spacious unit features a living room, mini kitchen, and 24-hour room service for ultimate comfort.

Delicious Dining Options
Indulge in a buffet breakfast with fresh fruits and regional specialties at the on-site restaurant. Whether craving local flavors or international cuisine, guests will find a variety of options to satisfy their taste buds.

Convenient Location
Located just blocks away from Paulista Avenue and near popular attractions like Museu de Arte de São Paulo, our hotel offers easy access to the best of São Paulo. Book your stay now for a memorable experience at The Universe Paulista by Intercity.

Important information:

Please note that the property offers express check-out. The full amount of reservation will be charged upon check-in, while extra expenses will automatically be charged later in the same credit card.

Please note, starting on January 1st, The Universe Paulista by Intercity - São Paulo is 100% nonsmoking.

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.

All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

Please note that cots can be requested upon availability with a surcharge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGH

Location

Guest Reviews

8.4
Based on 1762 reviews
Cleanliness: 9
Service: 8.3
Location: 9.5
Room Quality: 8.6
Amenities: 7.8
Value for Money: 7.5
Food and Beverage: 7
Overall Experience: 9.5
E
Estefanio • solo_traveller • fr
9
Fabuleux
Pros:

La chambre était trés spacieuse. Tout était impeccable. Petit dejeuner copieux et suffisant

Cons:

Rien.

2026-09-04 • via Nuitee
V
Viviane • solo_traveller • br
7
2026-09-04 • via Nuitee
C
Carlos Jordan • solo_traveller • br
10
2026-09-03 • via Nuitee
S
Silvia • couple • es
9
2026-09-03 • via Nuitee
J
Jose Rocha • family_with_children • br
8
Boa
Pros:

Bom quarto e localização.

Cons:

Café muito simples e sem diversidade para um hotel desse nível .

2026-09-01 • via Nuitee
B
Borghi • extended_group • br
8
Estadia boa, com pontos a melhorar
Pros:

café bom, horario bom

Cons:

pode ter mais proteina

2026-09-01 • via Nuitee
C
carolina • solo_traveller • br
8
Pros:

Quarto confortável

Cons:

Não gostei da agua disponível no frigobar . Gosto estranho .

2026-08-31 • via Nuitee
P
Paula Ferreira da Silva • solo_traveller • br
7
Pros:

O lugar é agradável confortável e muito limpo tudo organizado vale a pena a localização é maravilhosa.

Cons:

No café da manhã não me senti a vontade os funcionários perguntaram 2 vezes o número do apartamento e já tinha falado a gente fica sem graça ficam observando a gente tomar café precisam deixar os hóspedes se servirem a vontade

2026-08-30 • via Nuitee
D
DANIEL • solo_traveller • br
8
2026-08-28 • via Nuitee
A
Ana paula • couple • br
10
2026-08-24 • via Nuitee
E
Enrique López-Penha • solo_traveller • br
8
Pros:

Walking distance from Bixiga neighborhood

2026-08-23 • via Nuitee
A
Ana Carolina • couple • br
9
Pros:

Os quartos novos estão ótimos

Cons:

Está passado por um intensa renovação e na primeira noite pegamos um quarto não reformado onde a cama era pequena

2026-08-22 • via Nuitee
P
Priscilla Santana Pinto • solo_traveller • br
10
Incrível e Maravilhosa!
Pros:

Quarto muito espaçoso, limpo, tudo organizado e muito confortável.

Cons:

Barulho de outros quartos, que incomodava.

2026-08-20 • via Nuitee
M
Maria isabel • couple • br
9
2026-08-19 • via Nuitee
N
Nelson • solo_traveller • br
9
Pros:

Cafe da manha excelente!

2026-08-14 • via Nuitee
A
Antonio • couple • br
8
2026-08-14 • via Nuitee
J
Jeffrey • extended_group • mt
6
lovely staff. Terrible restaurant
Pros:

The staff were very friendly. They tried to be helpful, despite the language barrier.

Cons:

Room service food was literally inedible

2026-08-13 • via Nuitee
A
Ana • couple • br
10
Hospedagem Agradável, ao lado da Cidade Matarazzo.
Pros:

Quarto amplo com antessala, localização perfeita, hospedagem charmosa, café da manhã completo e delicioso, garçons muito atenciosos.

Cons:

Nada que desabone.

2026-08-13 • via Nuitee
S
Sandra • couple • br
7
Boa localização ao lado da Cidade Matarazzo
Pros:

O quarto que reservei era bem espaçoso e confortável, passou por reforma recentemente, o banheiro também está muito bom. Cama confortável, tudo bem novinho.

Cons:

As janelas não tem isolamento, ficamos em um quarto de frente para a rua principal e teve bastante barulho durante a noite, e durante o dia, tem o barulho e os transtornos de um hotel em reforma.
O café da manhã deixa muito a desejar, é bastante variando, mas difícil comer algo que seja realmente gostoso e de boa qualidade.

2026-08-10 • via Nuitee
J
Jamile Carolina • family_with_children • br
9
2026-08-10 • via Nuitee