Intercity Pamplona - The Universe Paulista

Hotels
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Intercity Hotels
8.6 (135 reviews)
Rua Pamplona 83, São Paulo, SP, 01405-000 , São Paulo , BR
55-11-3298-6600

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Facilities

Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Garden
Express check-in/check-out
Steam room
Elevator
Fitness facilities
Breakfast available (surcharge)
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Average breakfast quality

Categories

Cleanliness
7.86
Some guests reported issues with cleanliness, particularly regarding towels and air conditioning.
Service
9.33
Multiple reviews praised the friendly and helpful service from the staff.
Location
9.37
The hotel is frequently mentioned as being well-located near key attractions.
Room Quality
8.32
Guests found the rooms comfortable but noted issues with bed sizes and the need for better options.
Amenities
8.85
General satisfaction with hotel amenities, though additional options were suggested.
Value for Money
8.31
Some guests mentioned good value but others indicated the quality of breakfast and amenities could improve.
Food and Beverage
7.86
Breakfast quality and options received mixed feedback from guests.
Overall Experience
8.93
Overall, guests had a pleasant experience with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:28

Property Description

Welcome to Intercity The Universe Paulista, where comfort meets convenience in the heart of São Paulo!

Recreational Amenities
Unwind at our outdoor pool, rejuvenate your senses in the steam room, or break a sweat in our fully equipped fitness center. Your stay is designed to help you relax and recharge.

Dining Options
Savor delicious meals at our on-site restaurant or choose the comfort of room service available during limited hours. Begin your day with our to-go breakfast options, served daily from 6:30 AM to 10:00 AM.

Room Comforts
Experience the perfect blend of style and functionality in one of our 119 air-conditioned rooms, equipped with kitchenettes, 55-inch LED televisions, and complimentary wireless internet access to keep you connected.

Discover all that São Paulo has to offer and book your unforgettable stay at Intercity The Universe Paulista today!

Important information:

  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
  • One child 7 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • The property is professionally cleaned.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGH

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Health & Safety

    Property uses a professional cleaning service

  • General

    Professional property host/manager

Location

Guest Reviews

8.6
Based on 135 reviews
Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 8.32
Amenities: 8.85
Value for Money: 8.31
Food and Beverage: 7.86
Overall Experience: 8.93
M
Maria • solo_traveller • us
10
Nice property at great location.
Pros:

The location is excellent to enjoy the cultural corridor on Avenida Paulista. Our triple room was well appointed and very clean. Staff was very accommodating and friendly.

Cons:

N/A

2026-07-24 • via Nuitee
F
Fatima • solo_traveller • br
9
Conforto e boa localização
Pros:

Gostamos da localização, da limpeza e do conforto do quarto. Tudo estava bem arrumado.

Cons:

Achamos o serviço do café da manhã um pouco desorganizado. Houve demora na reposicao dos itens que acabavam.

2026-07-21 • via Nuitee
A
Azeredo • family_with_children • br
8
PRECISA REVISAR O SERVIÇO DE CAFE DA MANHÃ
Pros:

HOTEL E ATENDIMENTO OTIMO, ONTO QUE DEIXOU MUITO A DESEJAR FOI O CAFÉ DA MANHA. OPÇÕES DE SALDADOS TINHAM DIVERSAS POREM DE DOCES, POUQUISSIMAS, E SEM QUALIDADE (DOCES)

Cons:

CAFE DA MANHA

2026-07-20 • via Nuitee
A
Ana Cristina • couple • br
9
Me encanto la decoración y la belleza de la vivienda, volveré !
Pros:

Ubicación, decoración, baño muy limpio y nuevo. Me gusta mucho el ambiente y el servicio

Cons:

Los aires acondicionados son muy ruidosos y tenían las rejas de salida sucias

2026-07-19 • via Nuitee
M
Manaira Do Carmo • couple • br
10
Recomendo
Pros:

Localização

Cons:

Acho que o café da manhã podia melhorar.

2026-07-17 • via Nuitee
C
Caroline • solo_traveller • br
10
2026-07-16 • via Nuitee
A
Ana • couple • nz
8
2026-07-16 • via Nuitee
G
Geraldo • couple • br
9
2026-07-16 • via Nuitee
C
Cavalcanti • couple • br
9
2026-07-13 • via Nuitee
R
Raphael • couple • br
3
Nao retorno
Pros:

A cama era confortável

Cons:

Cafe da manhã ruim, tem um cafe expresso que fica na maquina la do canto que tem gosto de meia suja. Os funcionarios do cafe da manhã sao ríspidos e nao tem a hospitalidade adequada e possivelmente nem formacao para lidar com o setor de hotelaria.

2026-07-13 • via Nuitee
K
KELLY RAFISA DE SOUZA • couple • br
10
2026-07-12 • via Nuitee
A
Augusto • family_with_children • br
10
Voltaria tranquilamente
Pros:

Localização

Cons:

Café da manhã nota 8,5

2026-07-12 • via Nuitee
L
LUIZ ALBERTO • extended_group • br
8
2026-07-11 • via Nuitee
C
Claudio • couple • br
7
2026-07-10 • via Nuitee
V
Victor • solo_traveller • ar
8
Pros:

La localización, estaba cerca de todo.

Cons:

No era todo tan cómodo.

2026-07-07 • via Nuitee
G
George Carneiro • solo_traveller • br
10
2026-07-07 • via Nuitee
J
Jose Osman Almeida FIlho • family_with_children • br
10
Excelente para família
Pros:

Quarto muito bom para família.

Cons:

Falta um pouco de manutenção no quarto!

2026-07-06 • via Nuitee
S
Soraia • couple • br
9
Pros:

A suíte reformada é muito boa.

2026-07-06 • via Nuitee
S
Stéphanie • solo_traveller • br
7
Pros:

A localização é o ponto forte.

Cons:

Check-in bastante demorado, café de manhã muito lotado, não ha guardanapos em lugar algum. Elevador muito pequeno, não comporta a demanda.

2026-07-06 • via Nuitee
D
David • family_with_children • br
7
2026-07-04 • via Nuitee