Peppers Soul Surfers Paradise

Hotels
•
Mantra
9.2 (139 reviews)
8 The Esplanade, Surfers Paradise, Queensland, 4217 , Surfers Paradise , AU
61-7-5665 4133

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Facilities

Boat tours nearby
Fitness facilities
Parasailing nearby
24-hour front desk
Terrace
Garden
Sauna
Concierge service
Steam room
Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Beautiful views
Cons:
Poor cleanliness
Inadequate service

Categories

Cleanliness
7.95
Cleanliness was often mentioned as poor, with reports of inadequate housekeeping.
Service
9.92
Service was mixed; some comments were positive, but there were significant mentions of indifference from staff.
Location
10
Location received high praise for its convenience and outstanding views.
Room Quality
8.96
Rooms were described as spacious but with some comfort issues, like an uncomfortable bed.
Amenities
9.41
Amenities were generally good, with pools and facilities being highlighted, despite some operational issues.
Value for Money
8.94
Value was somewhat questioned due to high prices relative to the issues reported.
Food and Beverage
8.4
Food service received negative feedback, highlighting poor breakfast options.
Overall Experience
10
Overall, despite issues, many guests expressed satisfaction with their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 12:45

Property Description

Welcome to Peppers Soul Surfers Paradise, where beachside luxury meets modern convenience.

Recreation and Relaxation
Dive into fun with our outdoor and indoor pools, or unwind in our rejuvenating hot tub. Enjoy top-notch concierge and wedding services, making every special occasion memorable against the stunning Gold Coast backdrop.

Dining with a View
Savor exquisite Mediterranean cuisine at Hyde Paradiso while soaking in ocean views. Prefer dining in? Take advantage of our room service for a cozy, delicious meal at your convenience.

Comfort and Connectivity
Our 175 air-conditioned rooms feature private balconies and fully equipped kitchens for your comfort. Stay connected with complimentary high-speed internet, and enjoy personalized entertainment with iPod docking stations.

Don't miss out on an unforgettable escape—book your stay today at Peppers Soul Surfers Paradise!

Important information:

  • The property is professionally cleaned.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: OOL

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Events/parties not allowed

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

  • Health & Safety

    Property uses a professional cleaning service

See all policies

Location

Guest Reviews

9.2
Based on 139 reviews
Cleanliness: 7.95
Service: 9.92
Location: 10
Room Quality: 8.96
Amenities: 9.41
Value for Money: 8.94
Food and Beverage: 8.4
Overall Experience: 10
C
Crystal • extended_group • au
8
Pros:

The views were amazing and beds super comfortable and clean. Plenty of room for 6 of us girls with decent living room and kitchen. 2x balcony’s. Staff were good, especially the late night staff.

Cons:

Parking was annoying to get to and we had to pay extra - I thought it was included.

2026-07-17 • via Nuitee
N
Norma • solo_traveller • au
9
2026-07-15 • via Nuitee
C
Chris • extended_group • nz
9
Pros:

Location

2026-07-14 • via Nuitee
R
rachy99 • Family • Singapore
8
Great view & Modern !
Pros:

Great view & nice apartment

We stayed here for 5 nights and we loved it very much!
First of all we got to thank the hotel for upgrading us to the 2 room sky view on 59th floor having the full seaview of the surfers paradise!
The apartment is modern & cosy with daily cleaned.
And kitchen is fully equipped.
Location is the best with shops and restaurants just next to the hotel.

The lobby is so nicely decorated & cosy.
Really enjoyed our stay
Will definitely choose this hotel if we return !

2026-07-13 • via Tripadvisor
K
Karoleen • family_with_children • au
10
2026-07-13 • via Nuitee
K
Karoleen • solo_traveller • au
10
2026-07-13 • via Nuitee
K
Karanvir • family_with_children • au
8
2026-07-12 • via Nuitee
R
Rebecca • family_with_children • nz
7
2026-07-12 • via Nuitee
R
ROULA • family_with_children • au
8
Always spectacular
Pros:

Location is the best

Cons:

Bed wasn’t comfortable

2026-07-11 • via Nuitee
S
Saiyad • family_with_children • au
8
Great
Pros:

Like the location, I like me view

Cons:

What is there not to like

2026-07-11 • via Nuitee
A
Amber • solo_traveller • au
8
Pros:

Location

Cons:

Reception uo stairs, parking was confusing. Room had mould in bathroom

2026-07-10 • via Nuitee
J
Jade • family_with_children • au
10
2026-07-10 • via Nuitee
S
Seonghee • family_with_children • au
10
2026-07-10 • via Nuitee
G
GAVIN • family_with_children • au
7
VERY frustrating and exasperating. At least I was able to watch the State of Origin on Wednesday.
Pros:

Location, View and Room

Cons:

The LIFTS were not working properly. Apparently 2 of the lifts had electrical / mechanical faults. The only operating lift was being overwhelmed by guest numbers at the time.
It took us 50minutes to get from reception to our 18th floor room on our arrival on Sunday 05-07-2026. They were not fully operational until Tuesday. SHOCKING.
The loungeroom TV was not working and was not fixed until Wednesday afternoon, despite many requests. On Tuesday I rang reception and other numbers continuously from about 19:30 to 21:30. It appeared there were no staff. No one to offer ANY ASSISTANCE that night. The message on their answering machine was all about how much they cared until it disengaged.
Reception was apologetic but management has a lot to answer for.

2026-07-10 • via Nuitee
J
Julian • extended_group • gb
8
Great when room sorted
Pros:

Location

Cons:

Had to wait 2hrs past check in time for them to clean the room because of a smell got given the room then had to move next day because smell was unbearable.. totally unacceptable

2026-07-09 • via Nuitee
R
Rohit_Gupta_Nz • Couples • Brisbane, Brisbane Region, Queensland
10
Expensive but worth every dollar
Pros:

We have stayed at the other Peppers before. We stayed here this time as the last one was luxurious, albeit a bit expensive.

The location is very good, right next to the beach and the shops. They have lots of covered car parking, unlike many other hotels here. Sadly the reception is on the 1st floor (not the ground floor). They really need a permanent staff here. It becomes bedlam when checking in our out. Especially checking out. You need the keycard to get out of the car park. Then you park here and walk up the steps to check out. We got abused by a truck driver (I mean really abused) for stopping in their property, while checking out.

The room was spacious and nice with a good lookout. The lifts were fine at all times, except checkout. They need to bar the cleaners with their equipment from using the lift at checkout time. We just had to hop in the lift and go up and down twice before being able to hop out where we wanted. Otherwise we would have waited for hours.

The only other negative was that the shower head was too loose and really needs fixing. You could wash your feet or the ceiling, it wouldn't lock in any other position.

We would definitely stay here. So far,. its the best around GC.

2026-07-08 • via Tripadvisor
D
Dunya • family_with_children • au
5
Pros:

We spent most of our time waiting lift as it was not working for 2 days and we had to wait long time to go up or down

Cons:

Quick lift mantainance

2026-07-08 • via Nuitee
A
Adam • family_with_children • au
10
2026-07-07 • via Nuitee
T
TONY • extended_group • au
8
2026-07-05 • via Nuitee
S
Singh • extended_group • in
9
2026-07-04 • via Nuitee