Peppers Soul Surfers Paradise

Hotels
•
Mantra
9.2 (139 reviews)
8 The Esplanade, Surfers Paradise, Queensland, 4217 , Surfers Paradise , AU
61-7-5665 4133

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Facilities

Boat tours nearby
Fitness facilities
Parasailing nearby
24-hour front desk
Terrace
Garden
Sauna
Concierge service
Steam room
Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Beautiful views
Cons:
Poor cleanliness
Inadequate service

Categories

Cleanliness
7.95
Cleanliness was often mentioned as poor, with reports of inadequate housekeeping.
Service
9.92
Service was mixed; some comments were positive, but there were significant mentions of indifference from staff.
Location
10
Location received high praise for its convenience and outstanding views.
Room Quality
8.96
Rooms were described as spacious but with some comfort issues, like an uncomfortable bed.
Amenities
9.41
Amenities were generally good, with pools and facilities being highlighted, despite some operational issues.
Value for Money
8.94
Value was somewhat questioned due to high prices relative to the issues reported.
Food and Beverage
8.4
Food service received negative feedback, highlighting poor breakfast options.
Overall Experience
10
Overall, despite issues, many guests expressed satisfaction with their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 12:45

Property Description

Welcome to Peppers Soul Surfers Paradise, where beachside luxury meets modern convenience.

Recreation and Relaxation
Dive into fun with our outdoor and indoor pools, or unwind in our rejuvenating hot tub. Enjoy top-notch concierge and wedding services, making every special occasion memorable against the stunning Gold Coast backdrop.

Dining with a View
Savor exquisite Mediterranean cuisine at Hyde Paradiso while soaking in ocean views. Prefer dining in? Take advantage of our room service for a cozy, delicious meal at your convenience.

Comfort and Connectivity
Our 175 air-conditioned rooms feature private balconies and fully equipped kitchens for your comfort. Stay connected with complimentary high-speed internet, and enjoy personalized entertainment with iPod docking stations.

Don't miss out on an unforgettable escape—book your stay today at Peppers Soul Surfers Paradise!

Important information:

  • The property is professionally cleaned.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: OOL

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Events/parties not allowed

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

  • Health & Safety

    Property uses a professional cleaning service

See all policies

Location

Guest Reviews

9.2
Based on 139 reviews
Cleanliness: 7.95
Service: 9.92
Location: 10
Room Quality: 8.96
Amenities: 9.41
Value for Money: 8.94
Food and Beverage: 8.4
Overall Experience: 10
A
Ayman
10
Pros:

Excellent experience

2025-10-09 • via Nuitee
L
Lidija
10
Pros:

Was excellent.

2025-10-08 • via Nuitee
H
Hassan • family
6
Pros:

Everything else was fine, but the cleanliness and hospitality were very poor. The reception was not helpful, and the room was not cleaned properly. You had to call several times or go in person just to have the towels changed. Overall, the housekeeping service was very weak and disappointing.

2025-09-27 • via Nuitee
R
raymond • partner
4
Pros:

The room presented fine, bed was very uncomfortable. The TV sound couldn’t be heard over the terrible whistling sound coming from under the front door. We put a towel to seal it which helped, we wedged another chair against an inter joining room door which continued to bang in and out. The facilities were fine pool etc all good. Got stuck in elevator twice wouldn’t recommend staying here for the cost.

2025-09-26 • via Nuitee
W
Wander
4
Pros:

This is an extremely busy place. Not a full hotel, but private owned apartments.
They do not have the structure of a nice hotel. Breakfast is very poor and the worst part is the communication with front desk, they really don't care about costumer service. They charge $20 if you want to have coffee refills in your room. I wouldn't recommend this place at all.

2025-09-26 • via Nuitee
R
Reuben • family
8
Pros:

Excellent location with outstanding views. Room was spacious with everything you need. Comfortable beds. Not perfectly clean, but okay. Lifts were not working very well. Reception was efficient but not overly friendly. Pools were excellent.

2025-09-26 • via Nuitee
M
Mathew
8
Rooms great service off the pace
Pros:

Perfect location but lift were malfunctioning so waiting 10 mins for full lifts negates the location convenience. Check in and concierge staffing not up to peppers Norma levels. Building is still really nice.

2025-09-25 • via Nuitee
W
Wook Jin
10
Can’t beat the location
Pros:

Hard to beat the location of this premises. So convenient to everything. The only downside is perhaps the complicated car parking arrangements which is exacerbated by the partial pedestrianisation of The Esplanade, which created access delays.

2025-09-18 • via Nuitee
B
Brett • partner
10
Pros:

Location Location Location and the view

2025-09-09 • via Nuitee
A
alexandra • partner
10
Pros:

Amazing views from our apartment.

2025-09-09 • via Nuitee
C
Cathy • partner
10
Pros:

It was a beautiful spacious room. Excellent staff and facilities. Great location.

2025-09-02 • via Nuitee
M
Md • family
8
Pros:

Excellent place for family holiday

2025-08-27 • via Nuitee
D
Deanne • family_with_children
10
Pros:

The views from level 40 were sensational! The room was beautiful with an amazing spa bath! In room facilities were awesome and very handy (in room laundry, full size fridge and dishwasher)

A new little annoyances with this hotel (which wouldn’t stop us staying there again).

Entry on ground floor, reception on level 2, parking on B3 and limited luggage trolleys made it hard to empty our full car on checkin with 2 kids.

We happily paid the high price of the room so that the kids could swim in the amazing indoor heated pool during this wet weather however, on the last days of the trip, the pool was closed for maintenance so it was a bit of a waste.

When we did get to use them, the facilities (pool, spa and sauna) were second to none.

Our swipe cards periodically stopped working which at one point saw myself and my toddler stuck in the car park and when we got to reception, the just reset it (not even an apology for the inconvenience) as I think it’s a common occurrence to them.

2025-08-26 • via Nuitee
K
Kirste
10
Pros:

This place is gorgeous! Everything about it oozes luxury.
I would highly recommend to anyone looking for a quality stay in Surfers Paradise, close to retail, restaurants, transport and entertainment.

2025-08-24 • via Nuitee
A
Alex
10
Pros:

Thanku for the great stay the views were great

2025-08-23 • via Nuitee
E
Erin • family_with_children
8
Pros:

Enjoyed the size of the apartment

2025-08-21 • via Nuitee
C
Cecilia • family
10
Pros:

Cool place

2025-08-21 • via Nuitee
M
Mustafa
10
Pros:

Great location

2025-08-14 • via Nuitee
K
kritika
10
Pros:

Great

2025-08-01 • via Nuitee
B
Beth • family
10
Pros:

Beautiful views, nice and close to everything. Clean spacious apartment. Would have loved to stay longer.

2025-07-21 • via Nuitee