Peppers Soul Surfers Paradise

Hotels
•
Mantra
9.2 (139 reviews)
8 The Esplanade, Surfers Paradise, Queensland, 4217 , Surfers Paradise , AU
61-7-5665 4133

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Facilities

Boat tours nearby
Fitness facilities
Parasailing nearby
24-hour front desk
Terrace
Garden
Sauna
Concierge service
Steam room
Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Beautiful views
Cons:
Poor cleanliness
Inadequate service

Categories

Cleanliness
7.95
Cleanliness was often mentioned as poor, with reports of inadequate housekeeping.
Service
9.92
Service was mixed; some comments were positive, but there were significant mentions of indifference from staff.
Location
10
Location received high praise for its convenience and outstanding views.
Room Quality
8.96
Rooms were described as spacious but with some comfort issues, like an uncomfortable bed.
Amenities
9.41
Amenities were generally good, with pools and facilities being highlighted, despite some operational issues.
Value for Money
8.94
Value was somewhat questioned due to high prices relative to the issues reported.
Food and Beverage
8.4
Food service received negative feedback, highlighting poor breakfast options.
Overall Experience
10
Overall, despite issues, many guests expressed satisfaction with their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 12:45

Property Description

Welcome to Peppers Soul Surfers Paradise, where beachside luxury meets modern convenience.

Recreation and Relaxation
Dive into fun with our outdoor and indoor pools, or unwind in our rejuvenating hot tub. Enjoy top-notch concierge and wedding services, making every special occasion memorable against the stunning Gold Coast backdrop.

Dining with a View
Savor exquisite Mediterranean cuisine at Hyde Paradiso while soaking in ocean views. Prefer dining in? Take advantage of our room service for a cozy, delicious meal at your convenience.

Comfort and Connectivity
Our 175 air-conditioned rooms feature private balconies and fully equipped kitchens for your comfort. Stay connected with complimentary high-speed internet, and enjoy personalized entertainment with iPod docking stations.

Don't miss out on an unforgettable escape—book your stay today at Peppers Soul Surfers Paradise!

Important information:

  • The property is professionally cleaned.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: OOL

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Events/parties not allowed

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

  • Health & Safety

    Property uses a professional cleaning service

See all policies

Location

Guest Reviews

9.2
Based on 139 reviews
Cleanliness: 7.95
Service: 9.92
Location: 10
Room Quality: 8.96
Amenities: 9.41
Value for Money: 8.94
Food and Beverage: 8.4
Overall Experience: 10
R
Rodney • couple • au
10
Would recommend to anyone for a getaway.
Pros:

The apartment was stunning with endless ocean views

Cons:

Nothing

2026-05-16 • via Nuitee
K
Kevin • couple • au
10
2026-05-15 • via Nuitee
R
Rob • couple • au
10
2026-05-15 • via Nuitee
S
Sta Maria • extended_group • au
9
2026-05-14 • via Nuitee
D
Daad • solo_traveller • au
10
2026-05-12 • via Nuitee
L
Linda • family_with_children • au
7
Location and view was fantastic the rooms not worth the money.
Pros:

Location was great view was lovely the room was outdated had problems with tv lounge was terrible beds were really good.

Cons:

The lounge was terrible no support at all tv sound and remote had to get fixed three times while we were there.

2026-05-11 • via Nuitee
F
fredrick • solo_traveller • nz
3
Pros:

Location

Cons:

The toilet flush wasn't working well. Requested service, we were advised they can only fix it The day after we check out. We payed $1400 for 2 nights in a hotel with basic and essential amenities not working.

2026-05-11 • via Nuitee
M
Maimouna • extended_group • fr
10
Incroyable !
Pros:

Vraiment rien à dire nous avons apprécié notre séjour dans votre hôtel !!

2026-05-10 • via Nuitee
G
George • solo_traveller • au
10
2026-05-10 • via Nuitee
D
Daniel • solo_traveller • au
8
2026-05-08 • via Nuitee
J
Jianqiang • family_with_children • au
8
2026-05-08 • via Nuitee
A
Amanda • family_with_children • au
9
Pros:

Location was fantastic. The rooms were good.

Cons:

The TVs in each room didn’t work. We called the front desk and they said they don’t work. Great.
No towels for pool swimming.

2026-05-07 • via Nuitee
K
kokofeedback • Family
2
Extremely disappointing check-in experience – Unacceptable service
Pros:

We arrived at Peppers Soul Surfers Paradise at around 11:00 pm on 5 May 2026 after a delayed flight and transfer, already exhausted from a long day of travel. This was meant to be a special 5-night stay to celebrate my 60th birthday with my family, which made the experience that followed even more disappointing.

At check-in, we were initially attended to by Nicole Costa, who informed us that a A$300 pre-authorisation via credit card was required. I presented my credit card, which is a numberless card designed for added security when travelling overseas. As she was unable to proceed, the matter was escalated to the Assistant Manager, Matthew Cole.

Matthew repeatedly insisted that my card was “not a credit card” because it did not have numbers printed on it. Despite explaining that this is a valid credit card with enhanced security features, he continued to question its validity and claimed that a card with printed numbers was required under the terms and conditions. No such requirement was clearly stated, and he was unable to provide a proper explanation.

The situation was eventually resolved when the card was processed using another terminal, and the transaction went through successfully.

When I requested an apology for the earlier incorrect assertion, the interaction escalated. Matthew became defensive, denied his earlier statements, and repeatedly threatened to cancel our entire booking, telling us to find alternative accommodation at that late hour. This was highly inappropriate and distressing.

When I pointed out that his conduct was insulting, he accused me of threatening him, which was untrue. He continued to challenge me to make a complaint and reiterated that he could cancel our stay. This entire interaction was witnessed by Nicole Costa.

The check-in was eventually completed, but the overall experience remained unwelcoming.

This was far below the standard expected of a property of this calibre, and particularly disappointing given the significance of this trip.

I hope management takes this matter seriously, provides a proper explanation, and ensures appropriate staff training. A sincere apology and service recovery would be expected.

2026-05-05 • via Tripadvisor
C
Claire • family_with_children • au
6
amazing apartment, we loved it. BUT the spa area let it down. outside pool was lovely but spa cold
Pros:

The room was fantastic. we loved it!

Cons:

the entire spa area and wet area on L3 was awful. it was tired, dirty, never cleaned the entire time we were there. Hard Solo cans left around trhe pool and sauna area and were not removed in the 3 days we were there. Cockroaches in and around the area. The shared showers were mouldy and unclean and tiles falling off the wall. The toilets in the reception area were VERY unclean. NOT what i would expect from a "Peppers" It really lets this place down.

2026-05-05 • via Nuitee
C
Clyde • extended_group • au
8
Good hotel
Pros:

Good stafff

Cons:

The card swipe weren’t working for the rooms

2026-05-05 • via Nuitee
J
JERRY • couple • nc
7
2026-05-05 • via Nuitee
R
Roslyn • family_with_children • au
10
A great property in perfect position great for a family holiday
Pros:

The property’s close proximity to shops, restaurants and the beach is a huge plus
Indoor pool was big and very clean. Spa was enjoyed by the whole family

Cons:

Nothing

2026-05-05 • via Nuitee
H
Hose • family_with_children • au
10
Unbelievable will be back
Pros:

Unbelievable view and location is the best on the GC . Parking easy

Cons:

Nothing

2026-05-04 • via Nuitee
P
Prithipal • couple • au
9
2026-05-03 • via Nuitee
T
Tracey • family_with_children • nz
8
Nice stay good location to restaurants and sea world etc long time standing around waiting for lifts to get up and down
Pros:

Location and views have stayed before

Cons:

The time waiting to get in a lift

2026-05-03 • via Nuitee