The Hanoi Club Hotel & Residences

Hotels
8.4 (269 reviews)
76 Yen Phu Street , Hanoi , vn

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good amenities
Cons:
Limited breakfast variety
Dated rooms
Check-in issues

Categories

Cleanliness
7.79
The room was clean but dated. Some complaints about cleanliness in common areas.
Service
9.06
Staff were very friendly and helpful, but issues with check-in staff efficiency were noted.
Location
8.8
Great location mentioned in several reviews, despite being a bit out of town.
Room Quality
7.75
Rooms were described as clean but dated, with some issues like limited hot water.
Amenities
8.28
Facilities like the swimming pool and golf range were well-liked; however, some amenities were limited.
Value for Money
9.04
Many guests found the hotel to be great value for the prices paid.
Food and Beverage
7.79
Breakfast menu lacked variety and was described as uninspiring by some guests.
Overall Experience
8.66
Guests enjoyed their stay overall, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:32

Property Description

Luxurious Accommodation with Lake Views

Spectacular Views and Modern Amenities
The Hanoi Club Hotel & Lake Palais Residences offers well-appointed rooms adorned in elegant white and brown hues, providing sweeping views of West Lake. Each modern room features air conditioning, large windows, and hardwood floors, along with a cable flat-screen TV and an en suite bathroom with free toiletries. Guests can also enjoy the outdoor swimming pool overlooking the lake.

Relaxation and Recreation
Indulge in ultimate relaxation at the hotel's spa center with a hot tub, sauna room, and professional massage services. For the more active guests, car and bicycle rental services are available for exploring the beautiful surroundings.

Delightful Dining Experience
Tivoli Café offers a diverse menu of Asian and Western cuisine, where guests can dine while enjoying picturesque views of the lake and the hotel's pool.

Experience luxury and comfort at Hanoi Club Hotel & Lake Palais Residences. Book now for an unforgettable stay by West Lake in Hanoi.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    People 6 years old and over stay for VND 700,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 269 reviews
Cleanliness: 7.79
Service: 9.06
Location: 8.8
Room Quality: 7.75
Amenities: 8.28
Value for Money: 9.04
Food and Beverage: 7.79
Overall Experience: 8.66
M
Mandisa • couple • za
10
2026-06-02 • via Nuitee
C
Clinton • extended_group • in
3
Mediocre at best.
Pros:

Not too much. Very average hotel.

Cons:

Rooms were cramped and although they seem clean on the surface but if you look at the corners of the room and the bathroom etc you find black stains etc which is a sure sign that the cleaning staff only does a superficial clean up job.
The staff is also not very accommodating of any request you might have.
Bottles of water are very expensive and not provide free of charge during your stay excel two very tiny bottles on the first day.
A single room key is provided and if you ask for a second they will give you one but upon checkout if you happen to lose a key they actually charge you five US dollars per lost key. That is highway robbery.
That’s ridiculous for a basic piece of plastic which hotels routinely provide free and never even bother to ask for it back on most occasions.
Overall a very mediocre hotel experience and I wouldn’t come back.

2026-05-26 • via Nuitee
H
Hartono • solo_traveller • id
7
2026-05-10 • via Nuitee
P
Paolo • solo_traveller • it
10
Always the perfect stay in Hanoi.
2026-05-10 • via Nuitee
M
Monica • solo_traveller • es
9
2026-05-01 • via Nuitee
Y
YIFTACH • solo_traveller • il
10
Pros:

I loved the place

2026-04-14 • via Nuitee
M
Maciej • couple • pl
9
2026-04-01 • via Nuitee
R
Rok • couple • si
10
2026-03-30 • via Nuitee
M
Maria Natacha • solo_traveller • be
9
Pros:

Le spa, l’emplacement

Cons:

Le lit trop dure

2026-03-07 • via Nuitee
C
Catherine • couple • au
10
2026-03-05 • via Nuitee
K
Klara • solo_traveller • se
10
2026-03-04 • via Nuitee
D
Daniel • solo_traveller • cz
9
2026-02-09 • via Nuitee
S
Sam • couple • gb
8
Great value for money!
Pros:

- Staff super friendly
- Driving range at the hotel was a very unique aspect and was very fun
- Cosy hotel

Cons:

- Massages weren't great

2026-01-19 • via Nuitee
K
Ksenija • family_with_children • au
9
2026-01-19 • via Nuitee
A
Ah Sen • solo_traveller • sg
8
Despite the location near West Lake, it was not worth the rate charged
Pros:

Location

Cons:

The property including the rooms are old and lacked upkeep, designs, fittings and decoration were aged.

2026-01-16 • via Nuitee
P
Phan thanh Luan • couple • de
9
2026-01-03 • via Nuitee
H
Hiria • couple • nz
10
Lovely helpful staff and beautiful views
Pros:

Open and large facilities

Cons:

Slow elevator

2026-01-02 • via Nuitee
L
Laura • couple • fr
8
Très bon séjour à Hanoi !
Pros:

Personnel très aimable, chambre spacieuse, literie très confortable, la vue sur le lac est splendide
Petit plus pour le practice
Hôtel loin du bruit de la ville très appréciable

Cons:

La salle de bain, au niveau de la baignoire

2026-01-01 • via Nuitee
R
Randi • family_with_children • au
9
Pros:

Location was away from the hustle and bustle. The hotel was very clean, comfortable and staff were friendly and helpful.

2025-12-28 • via Nuitee
T
Tyson • couple • au
9
Just a great place to stay 👍
Pros:

Fantastic amenities and amazing, thorough staff

2025-12-27 • via Nuitee