The Hanoi Club Hotel & Residences

Hotels
8.4 (279 reviews)
76 Yen Phu Street , Hanoi , VN
+84 24 3823 8115

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good amenities
Cons:
Limited breakfast variety
Dated rooms
Check-in issues

Categories

Cleanliness
7.79
The room was clean but dated. Some complaints about cleanliness in common areas.
Service
9.06
Staff were very friendly and helpful, but issues with check-in staff efficiency were noted.
Location
8.8
Great location mentioned in several reviews, despite being a bit out of town.
Room Quality
7.75
Rooms were described as clean but dated, with some issues like limited hot water.
Amenities
8.28
Facilities like the swimming pool and golf range were well-liked; however, some amenities were limited.
Value for Money
9.04
Many guests found the hotel to be great value for the prices paid.
Food and Beverage
7.79
Breakfast menu lacked variety and was described as uninspiring by some guests.
Overall Experience
8.66
Guests enjoyed their stay overall, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:32

Property Description

Luxurious Accommodation with Lake Views

Spectacular Views and Modern Amenities
The Hanoi Club Hotel & Lake Palais Residences offers well-appointed rooms adorned in elegant white and brown hues, providing sweeping views of West Lake. Each modern room features air conditioning, large windows, and hardwood floors, along with a cable flat-screen TV and an en suite bathroom with free toiletries. Guests can also enjoy the outdoor swimming pool overlooking the lake.

Relaxation and Recreation
Indulge in ultimate relaxation at the hotel's spa center with a hot tub, sauna room, and professional massage services. For the more active guests, car and bicycle rental services are available for exploring the beautiful surroundings.

Delightful Dining Experience
Tivoli Café offers a diverse menu of Asian and Western cuisine, where guests can dine while enjoying picturesque views of the lake and the hotel's pool.

Experience luxury and comfort at Hanoi Club Hotel & Lake Palais Residences. Book now for an unforgettable stay by West Lake in Hanoi.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

8.4
Based on 279 reviews
Cleanliness: 7.79
Service: 9.06
Location: 8.8
Room Quality: 7.75
Amenities: 8.28
Value for Money: 9.04
Food and Beverage: 7.79
Overall Experience: 8.66
D
Dianne • couple • au
9
I would happily stay again.
Pros:

The staff were really helpful and kind

Cons:

My partner found the mattress really hard

2026-09-18 • via Nuitee
M
María Inmaculada • couple • es
8
Agradable hotel en Hanoi
Pros:

La amplitud de la habitación, así como la limpieza y el desayuno que ofrecían, que era muy completo. Además, la piscina tenía una temperatura estupenda de 32 grados y se podía utilizar hasta las 21:30. Y el personal era muy amable y servicial, siempre dispuesto a ayudarte.

Cons:

Los colchones era extremadamente duros.
La ubicación está bien pero lejos del casco antiguo; se tarda más o menos 30 minutos en llegar siempre que no te pierdas.

2026-08-18 • via Nuitee
M
Marieke • solo_traveller • nl
2
Pros:

De sportruimte was erg uitgebreid. De kamer was best ruim.

Cons:

Bij aankomst werden we niet geholpen met onze bagage. Vervolgens zat er veel zwarte schimmel in onze kamer rondom de airco en in de badkamer. Het bad en de wastafel lekten, waardoor de vloer steeds drijfnat was. Er is een mooi zwembad, maar wij werden op één dag vijf keer gevraagd of we wel van het hotel waren, waardoor we ons niet welkom voelden.

2026-08-11 • via Nuitee
T
Tobias • couple • nl
10
2026-08-10 • via Nuitee
A
ANGELA • couple • vn
1
Cons:

I couldnt sleep: there is bed bugs

The matrix below has blood

I can feel the bugs crawling

My shoulders and back are full of bug bites

All swallon

I couldnt sleep so i rang the reception

The reception sent an old man here - he stripped the first sheet - i can blood on the second sheet

I can actually see small bugs crawling

2026-08-04 • via Nuitee
J
John • extended_group • ie
10
2026-08-02 • via Nuitee
R
Royannais • solo_traveller • fr
8
Pros:

La vue sur le lac

2026-07-25 • via Nuitee
C
Carolyn • couple • au
9
Very relaxing place to stay for 5 nights after a full on busy 2 weeks touring Vietnam
Pros:

The food was great for breakfast. Staff very attentive. The pool was perfect after a day in the heat. Gym facilities were topnotch

Cons:

Everything was great

2026-07-10 • via Nuitee
B
Bikash • couple • in
7
2026-07-05 • via Nuitee
S
Sam • solo_traveller • au
10
2026-06-22 • via Nuitee
M
Mandisa • couple • za
10
2026-06-02 • via Nuitee
C
Clinton • extended_group • in
3
Mediocre at best.
Pros:

Not too much. Very average hotel.

Cons:

Rooms were cramped and although they seem clean on the surface but if you look at the corners of the room and the bathroom etc you find black stains etc which is a sure sign that the cleaning staff only does a superficial clean up job.
The staff is also not very accommodating of any request you might have.
Bottles of water are very expensive and not provide free of charge during your stay excel two very tiny bottles on the first day.
A single room key is provided and if you ask for a second they will give you one but upon checkout if you happen to lose a key they actually charge you five US dollars per lost key. That is highway robbery.
That’s ridiculous for a basic piece of plastic which hotels routinely provide free and never even bother to ask for it back on most occasions.
Overall a very mediocre hotel experience and I wouldn’t come back.

2026-05-26 • via Nuitee
H
Hartono • solo_traveller • id
7
2026-05-10 • via Nuitee
P
Paolo • solo_traveller • it
10
Always the perfect stay in Hanoi.
2026-05-10 • via Nuitee
M
Monica • solo_traveller • es
9
2026-05-01 • via Nuitee
Y
YIFTACH • solo_traveller • il
10
Pros:

I loved the place

2026-04-14 • via Nuitee
M
Maciej • couple • pl
9
2026-04-01 • via Nuitee
R
Rok • couple • si
10
2026-03-30 • via Nuitee
M
Maria Natacha • solo_traveller • be
9
Pros:

Le spa, l’emplacement

Cons:

Le lit trop dure

2026-03-07 • via Nuitee
C
Catherine • couple • au
10
2026-03-05 • via Nuitee