Serenity Villa Hotel

Hotels
8 (669 reviews)
28 Ngo Huyen Street , Hanoi , vn
+84 24 3938 1188

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Basic breakfast options
Dated amenities

Categories

Cleanliness
7
Some reviews mention issues with cleanliness, specifically hair found in towels and bedding.
Service
9
Staff is often described as friendly and helpful, with good support during the stay.
Location
9
Multiple reviews highlight the hotel's great location in the Old Quarter and proximity to local attractions.
Room Quality
8
Rooms are described as spacious and comfortable, but some mention dated furnishings.
Amenities
8
Amenities meet basic needs but are sometimes listed as outdated.
Value for Money
8
Overall good value given the location and room quality.
Food and Beverage
7
Breakfast offerings are frequently described as basic and lacking variety.
Overall Experience
8
Generally positive experiences with some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:39

Property Description

Luxurious Accommodation
Serenity Villa Hotel offers affordable luxury accommodation in the heart of Hanoi's downtown area. The spacious and modern rooms, complete with LCD TVs, provide a comfortable retreat for guests to unwind after a day of exploring the city.

Convenient Amenities
Guests can start their day right with a delicious breakfast served daily from 7:00 to 10:00 at the hotel. The free WiFi ensures that guests can stay connected throughout their stay, whether for business or leisure.

Exploration Opportunities
Located within walking distance of Hoan Kiem Lake, Serenity Villa Hotel is the perfect base for guests to explore Hanoi's Old Quarter, architectural wonders, local cuisine, night markets, and shopping spots. Cycling enthusiasts can also enjoy rides around the vibrant neighborhood.

Book your stay at Serenity Villa Hotel now for a memorable experience in Hanoi!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

8
Based on 669 reviews
Cleanliness: 7
Service: 9
Location: 9
Room Quality: 8
Amenities: 8
Value for Money: 8
Food and Beverage: 7
Overall Experience: 8
M
MARIA • couple • gr
9
2026-08-06 • via Nuitee
J
Jaco.Od • solo_traveller • za
7
Hanoi Old Quarter Stay.
Pros:

Excellent location in the old quarter, friendly and helpful staff.
Good value, with breakfast included.
Good coffee with breakfast.

Cons:

The bed is very hard.
Also, not being allowed to flush the toilet paper was awkward at first, but we got used to it.
No racks to hang the towels.
Hair dryer was not working.

2026-08-06 • via Nuitee
R
Rosemarie • solo_traveller • eg
8
Very Pleasant 🫶
2026-08-05 • via Nuitee
S
Sabanayagam • extended_group • ch
10
Amazing
Pros:

Very clean and friendly staff

Cons:

Nothing

2026-08-04 • via Nuitee
C
Camille • couple • fr
7
2026-08-02 • via Nuitee
M
Marco • couple • it
7
Esperienza di una notte, soggiorno breve. Materasso molto duro, il WC non funzionava. La posizione non è male, ma non ci
Pros:

Staff disponibile

Cons:

Hotel datato, WC malfunzionamento, materasso duro.

2026-08-02 • via Nuitee
M
Mathieu • solo_traveller • fr
10
Pros:

Impeccable !

2026-07-25 • via Nuitee
F
Florence • solo_traveller • fr
9
Très bien
Pros:

Son emplacement

Cons:

Rien

2026-07-25 • via Nuitee
S
Saanya • couple • lk
5
The only good thing was it was walkable to most attractions and places. But the location of the property is inside an al
Pros:

The fact that it was close to all the other places

Cons:

the location of the property it’s in like an alley so vehicles cannot come in they have to stop midway and you have to take your luggage in this alley. Also the shampoo bath wash bottles were dirty and looked like it hadn’t been washed or changed for quite some time. The plug points only 2 were available that also on one side of the bed couldn’t charge 2 at once even if there were 2 slots.

2026-07-22 • via Nuitee
R
Romane • couple • fr
7
Bon et accueillant
Pros:

Son emplacement est très bon en plein cœur du vieux Hanoi.
Présence de climatisation dans la chambre non négligeable.
Service de bagagerie à tout moment.

Cons:

Les meubles assez vieillissants, surtout la baignoire.
Assez bruyant vers 6h du matin alors que nous étions au 6ème étage.

2026-07-13 • via Nuitee
L
LesterPH • solo_traveller • ph
8
Pros:

Situated near the Hanoi Cathedral...accessible to shops and restaurants.

Cons:

Quite difficult to locate since there is no signage along the main alley. Someone from nearby hotel helped me to get into hotel.

2026-07-13 • via Nuitee
K
Kristine • couple • be
5
2026-07-09 • via Nuitee
C
Clara • solo_traveller • es
8
2026-07-07 • via Nuitee
G
garyjp • solo_traveller • jp
8
2026-07-05 • via Nuitee
R
Rosemarie • solo_traveller • eg
9
Very pleasant
Pros:

Location is very good, staff helpful, clean, big room, organised tours from there. Quiet, no street noise. Within walking distance to a lot of sights but maybe not for all. I walk a lot. Breakfast available from 6.30, which is great you did not miss out if you were going on early tours.

Cons:

Breakfast was nice but not a lot of choice.

2026-07-02 • via Nuitee
K
Katrīna Luīze • couple • lv
9
Pros:

The Hotel is at a great location for exploring Old Quarter. The staff were very kind, overall we were happy with our room, everything was clean.

Cons:

The bed was not the most comfortable, but I still slept relatively well. There was a power outage for a few hours in the morning, but it was not the hotels fault and the staff was very accommodating.

2026-06-21 • via Nuitee
L
Laetitia • couple • fr
9
Très bien
Pros:

Très bien
Calme en plein centre de Hanoï
Possibilité de prendre une douche avant d’aller à l’aéroport

Cons:

Difficile de le trouver car au fond d’une petite ruelle où les voitures ne peuvent pas accéder

2026-06-20 • via Nuitee
A
Alonbree • solo_traveller • es
9
Pros:

La ubicación y la habitación, que es tal cual las fotos.

Cons:

Falta enchufe al lado de la cama

2026-06-18 • via Nuitee
F
franck • solo_traveller • fr
9
2026-06-11 • via Nuitee
Z
Zara • couple • au
8
Budget friendly stay
Pros:

Very central location in Hanoi at a good price. The room was large, clean and had a strong AC, fairly quiet as well as it was down an alleyway. The staff were very helpful and kind, and breakfast offered a good selection to start the day.

Cons:

As others have noted, the property is quite dated. A few fixtures in our room needed repair, as a few power sockets weren’t working. The room we stayed in also required the key card to power the AC, which was a slight inconvenience in the hot summer. Otherwise, everything else was ok.

2026-06-09 • via Nuitee