Palms Ponta Verde by Tropicalis

Hotels
8.9 (760 reviews)
Engenheiro Mario de Gusmao, 1259 - Ponta Verde , Maceió , br

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Variety in food
Cons:
Cleanliness issues
Limited towel availability

Categories

Cleanliness
7.86
Concerns about cleanliness mentioned, with reports of dirty rooms and insufficient cleaning.
Service
9.83
Overall positive feedback on service, with many mentions of attentive and friendly staff.
Location
9.37
Frequent mentions of great location, easily accessible and near the beach.
Room Quality
8.32
Some comments on rooms being basic and not matching the photos, but generally comfortable.
Amenities
8.35
Good amenities mentioned, but some issues with the availability of certain items like towels.
Value for Money
8.81
Perceived good value for the price, though some felt certain aspects could be better.
Food and Beverage
9.36
Positive feedback on breakfast variety and quality, with some unique offerings.
Overall Experience
9.33
Overall positive experiences shared, with most guests expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 14:55

Property Description

Panoramic Beach Views from Rooftop Pool
Enjoy stunning views of Ponta Verde Beach from our rooftop pool and sun terrace. Relax and unwind while taking in the beauty of the coastline.

Comfortable and Stylish Rooms
Experience comfort and style in our bright, tropical-themed rooms. With amenities like air conditioning, cable TV, and queen-size beds, your stay will be both relaxing and enjoyable.

Delicious Dining Options and Free Wi-Fi
Indulge in a daily breakfast buffet featuring tropical fruits and regional seafood dishes at our restaurant. Stay connected with free Wi-Fi throughout the hotel.

Book your stay at Tropicalis Hotel now to experience the perfect blend of beachside relaxation and modern amenities.

Important information:

Please note that the name indicated on the reservation must be the same as the name of the credit card holder. Therefore, for security reasons we do not accept payments using third-party cards. We will be charging in accordance with your reservation policy.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Parking is subject to availability due to limited spaces.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MCZ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.9
Based on 760 reviews
Cleanliness: 7.86
Service: 9.83
Location: 9.37
Room Quality: 8.32
Amenities: 8.35
Value for Money: 8.81
Food and Beverage: 9.36
Overall Experience: 9.33
C
Costa • solo_traveller • br
8
2026-06-27 • via Nuitee
S
Sérgio • couple • br
9
2026-06-26 • via Nuitee
A
Alisson • solo_traveller • br
10
2026-06-25 • via Nuitee
L
lorena • couple • cl
10
Vacaciones excelentes
Pros:

La limpieza, la comodidad y espaciosidad de la habitación, la cercania con la playa. El personal amable y dispuesto a resolver alguna inquietud.
El desayuno excelente

Cons:

Mas que no gustarme, sugeriria que el servicio de mucama este mas atento a revisar que no falte nada que reponer en el baño. Nosotros tuvimos que solicitar lo que faltaba, pero inmediatamente lo llevaban a la habitación

2026-06-25 • via Nuitee
K
Kleber RS • solo_traveller • br
9
Pros:

Café da manhã com diversas opções e quartos confortáveis com bom espaço interno. Além dos funcionários serem muito atenciosos e educados.

Cons:

O estacionamento é gratuito porém nao há vagas para todos os hóspedes além do acesso ser na rua de trás do hotel e as vagas são para carros pequenos, muito difícil as manobras no estacionamento.

2026-06-21 • via Nuitee
J
José • solo_traveller • br
10
Pros:

Todo perfeito 😍

Cons:

S m comentário

2026-06-14 • via Nuitee
C
Cecilia • solo_traveller • ar
10
Pros:

El hotel de primera, y la ubicación excelente

2026-06-10 • via Nuitee
D
Dimitri • solo_traveller • fr
1
NUL
Pros:

L'hotel est correct

Cons:

Autant le check in c'est bien passé, autant le check out s'est trés mal passé. Personnel désagréable, à la limite de l'irrespect. J'ai effectué mon check out trés tot et après un leger contre temps on ne m'a pas laissé regagner ma chambre. C'était simple à faire, j'avais payer mais par bêtise ou par juste plaisir d'être désagreable on m'a laissé attendre 3 heures à la réception. Compotement lamentable, anti commerciale , à la limite de l'injure.

2026-06-08 • via Nuitee
M
Mauricio0104 • solo_traveller • uy
8
Pros:

Nos dieron un UP grade a un 5 estrellas de la misma cadena

2026-06-04 • via Nuitee
T
Tayna Cristina • couple • br
10
Nossa estadia foi boa demais!
Pros:

Maravilhosa e muito aconchegante!

Cons:

Gostei de tudo!

2026-06-01 • via Nuitee
J
jaqueline • couple • br
1
Pros:

Ao cheio de barata

Cons:

N gosto café ruim ao cheio de baratas

2026-05-31 • via Nuitee
L
Luiz Ricardo • couple • br
10
Pros:

Tinha até espumante no café da manhã, além de pão de queijo quentinho toda hora. Sucos variados e saborosos.
Equipe sempre atenciosa e simpática. Localização excelente, super na orla

Cons:

Apenas na chegada nosso cartão não funcionou para entrar no quarto, precisamos aguardar manutenção, mas depois deu tudo certo! O ar condicionado pingou, mas também foi resolvido e não precisamos mudar de quarto. Equipe solícita

2026-05-30 • via Nuitee
W
WilhermusJunior • solo_traveller • br
10
Pros:

Na verdade ganhamos upgrade para o Sais Hotel e foi incrivel! Estrutura moderna, ótimo atendimento, foi tudo muito top!!

2026-05-27 • via Nuitee
M
Miguel • solo_traveller • pt
9
Excelente
Pros:

Pequeno almoço variado e muito bom, funcionários todos excelentes (chefe de sala Léo simpático e prestável).
Quarto bom, cama excelente, entra alguma luz pelas laterais da cortina pelo nascer do sol, mas resolvi com a compra de máscara para olhos. Banheiro relativamente novo e condizente à qualidade do hotel.
Quanto à limpeza geral e arrumação do quarto (faxineira Maria) nada a dizer, considerei-a muito profissional e cuidadosa.

Cons:

No geral, nada de mau a apontar.
Não frequentei a piscina, não posso opinar.

2026-05-25 • via Nuitee
J
Joao Antonio • solo_traveller • br
7
2026-05-24 • via Nuitee
G
Garcia • couple • ar
7
Una escapada espectacular
Pros:

La ubicación y la limpieza

Cons:

No manejan un segundo idioma NADIE y los ascensores colapsan.

2026-05-23 • via Nuitee
K
Keyla • solo_traveller • br
10
Pros:

Lugar incrível, super recomendo ❤️😍

Cons:

Nada.

2026-05-23 • via Nuitee
G
Gerardo • solo_traveller • ar
10
2026-05-22 • via Nuitee
J
JORGE PAULO • solo_traveller • br
9
Pros:

LOCALIZAÇÃO E FUNCIONÁRIOS

Cons:

Nada a declarar

2026-05-22 • via Nuitee
M
Maiza • solo_traveller • br
9
Pros:

Da localização e da acomodação

Cons:

Do valor do cardápio para o que oferecem.

2026-05-17 • via Nuitee