The Ritz Hotel at Garden Oases

The room was nice and the facilities good. Central to a few major shopping centres and other places.

The staff of this hotel makes you feel like they hate you being there. I don’t normally write bad reviews but this hotel is the worst I’ve stayed in. Management should take action.

TL:DR: Security issues, busted door lock, FILTHY room, incompetent housekeeping, missing amenities, very late check in time, and many more. SAVE YOURSELF THE HASSLE. BELIEVE THE REVIEWS. THERE ARE BETTER HOTELS AROUND.

I’ve stayed in many accommodation from 5-star hotels, family-run airbnb, tents, hostels, but this hotel is easily the worst service I experienced. They claim to be a 3-star hotel but their service is not up to par. We stayed for 3 nights and here are the details that caused me to write this review:

Day 1:
-hotel grounds have impressive gardens and facilities (pro)
-room is spacious (pro)
-good location (pro)
-very late check in time at 3:00pm
-FILTHY floor
-broken door lock
-stains on the bedsheet
-itchy bed and sheets
-missing items that are supposed to be included in the booking details: hairdryer, toothbrush and toothpaste
-missing headboard foam (based on promotional images) - hit my head on the protruding panels
First impression: Acceptable

Day 2:
-asked the room to be cleaned bec the floor is just nasty (see photos)
-shower barely heats up
-when we returned, the floor was swept but wasn’t mopped. It also felt a little sticky so I couldn’t go around barefoot.
-bedsheet was not replaced!! Now, I’m getting the impression that they dont replace the sheets that’s why it was itchy on our first night.
-towels replaced, but not the bath mat
-no water refills
-we called the front desk to send us water and a hairdryer as well
-hairdryer arrived after an hour, still no drinking water
-staff entered the room while we were sleeping!!!
-they dropped off the drinking water after 4hrs!! they assumed it’s okay to enter the room without permission. What if we were dressing up??
-2 quick power outages during the night
Overall: Getting annoyed but not enough to give a bad review. We, however, are now PARANOID about our safety. Every sound from outside puts me in alert in case someone opens the door.

Day 3:
-we ate mangoes in the room and washed up in the bathroom sink. Unfortunately, the mango stained a bath towel. Just a few spots, nothing to fret about.
-I asked for another cleaning bec I just feel like the room is never clean and went about our day
-when we returned, there’s NO DRINKING WATER, NO BATH MAT, and only 1 old looking towel.
-sheets were not replaced and floor is still not mopped.
-coffee cups not washed, and coffee packets not replaced.
-we are getting bummed. We went to the front desk to ask for these items.
-they returned with a NASTY looking bath mat!
-Okay, we’re not too picky as long as it gets the job done. But we’re now feeling like the housekeeping is intentionally doing a bad job. It’s not like we thrashed the room. The last photo should be a snapshot of the room while in use.
-then, they returned again, now with a write up about the STAINED TOWEL and that we have to pay 500php or clean it!!
-oh my god! This makes me so furious! The housekeeping had NO STANDARDS in cleaning our room, but when they found slight MANGO stains, they suddenly throw hands??
-I couldn’t take a photo of the stains bec they EASILY disappeared after we washed and scrubbed them (without detergent, mind you)
-I’m just blown away by how incompetent their service is and how easy it is for them to point fingers.
-We’re checking out tomorrow, and I am expecting that they will come up with new things to charge us with.

I should’ve believed the negative reviews I’ve seen online. I’m not too picky when it comes to accommodations, so I gave them the benefit of the doubt bec I thought their longevity and location trumps any inconvenience we might experience. But being consistently mistreated, in addition to security issues, is just not worth it.

P.S. Still waiting for our drinking water 12hrs later

Went to have a drink but they told me the bar is closed at 9:30 the bar is empty already, how you suppose to make business if you close so early this is shocking.

Not bad at all nice spacious room

The staff didn’t accommodate to the customer and also why there was note that cleaning has to pay this the hotel is horrible I never had experienced. Even when we check the staff asked for the customer to wait until finished to check the room I never had experienced only this hotel. Rude and not kind staff.

The bed was spacious and comfortable but the room needs to be updated.

Great staff

Rooms are a little on the run down side/outdated. If you book through Orbitz, breakfast is not included.

The linens were dirty.

Rooms are a little dated, but everything worked and the room was large. The pool and garden were nice and had a poolside bar. Overall good place fot the price and I would stay again.

Lost my phone. They were very helpful to help me find it. Thanks to staff

The Ritz had everything we needed, Location, 3 in one room, Best of all was value and cleanliness for money

I booked for my wife and son. They loved it so thanks for great experience.

Food served was delicious including the hot chocolate, staff was friendly & professional

Staff are pleasant and accomodating . Room service is excellent and very prompt in attending to our request. Rooms, hallway and lobby are very clean. Very accessible if you want to have a city tour .

All

the location of this hotel is not bad, and the staff is very helpful, the room is clean but not big, no variety of food and medium quality, the room was not ready by the time I reached, and needs some improvements to be one of the good hotels.

Everything is good, has a parking area, has sorrounding area, swimming pool, separate kitchen and the room is clean.. recommend to stay this hotel

Not good staff, try to cheat costumers, I ask for night staff for drop off airport ,she said 700 peso morning staff charged 1000 peso.,
Shower doesn’t work properly, no hot water.
I booked hotel with breakfast. Staff said no breakfast.

Convenient location. Good surroundings