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Facilities
Property facilities
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Free breakfast
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Fitness facilities
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Free beach shuttle
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Electric car charging station
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Comprehensive recycling policy
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No single-use plastic stirrers
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Free WiFi
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24-hour front desk
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Luggage storage
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Continental breakfast
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Elevator
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Fitness facilities
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Golfing nearby
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Television in common areas
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Free breakfast
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Safe-deposit box at front desk
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Smoke-free property
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Pool umbrellas
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Ecotours nearby
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Free wired internet
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Wheelchair accessible parking
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Free area shuttle
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24-hour business center
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Free self parking
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Free beach shuttle
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Pool sun loungers
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Free continental breakfast
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Electric car charging station
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Water dispenser
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Banquet hall
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Recycling
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Wheelchair-accessible van parking
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Wheelchair-accessible fitness center
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Wheelchair-accessible on-site restaurant
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Double-glazing on all windows
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Energy-saving switches
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Comprehensive recycling policy
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No single-use plastic stirrers
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Water-efficient showers only
Review Highlights
Categories
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Property Description
Discover your perfect retreat at City Express by Marriott Playa del Carmen, where comfort meets convenience in the heart of Playa del Carmen.
Recreational Amenities
Unwind in our outdoor pool or maintain your fitness routine in our state-of-the-art fitness center. Plus, with our complimentary beach shuttle, spending a day on the sun-kissed shores is effortless.
Comfortable Accommodations
Relax in one of our modern, air-conditioned rooms featuring LCD televisions and complimentary Wi-Fi. Each room is thoughtfully designed to ensure a peaceful stay with private bathrooms equipped with complimentary toiletries.
Dining & Business Services
Start your day with a complimentary continental breakfast served daily, or make use of our 24-hour business center. Enjoy the added convenience of free self-parking and efficient dry cleaning/laundry services.
Your ideal getaway awaits—book your stay today!
- Pool access available from 10:00 AM to 10:00 PM.
- Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- A car is not required for transportation to and from this property.
- Cashless payment methods are available for all transactions.
Property Policies
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Pets
Pets not allowed
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Children and extra beds
No rollaway/extra beds available
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General
Cashless transactions are available
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Covid
Property does not offer onsite COVID-19 testing
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General
Professional property host/manager
Property policies
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Pets
Pets not allowed
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Children and extra beds
No rollaway/extra beds available
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General
Cashless transactions are available
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Covid
Property does not offer onsite COVID-19 testing
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General
Professional property host/manager
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Health & Safety
Property does not require health documentation at check-in
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Sustainability Certifications
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
Location
Guest Reviews
It’s a very basic hotel w
No esta la foto del hotel estan mintiendo como esta el hotel sun muy anplio no lo esta los pasillos alamita muy estrechos y las abitasiones lo mismo
This hotel is very good , offer very good breakfast, swimming pool , gym, and very clean rooms ,and is close to all parks ,and outside the vans service to the parks and restaurants, all was perfect to me .
The hotel was in a bad location with construction going on and nothing to do in a walkable distance.
The location is convenient. Several restaurants nearby.
Ice machine down. No Google Pay.
They were a great stop for the night before catching the ferry to Cozumel the next day. Kids and grandparents had a great stay, and dinner options were just rtros away.
I like the location and the room space. No safe box in the room . I did not like the service and house keeping. We are 4 and only have 2 towels we call front desk and They never bring the towels to the room we had to go to front desk to get them and we got a towel with holes like and old rag. House keeping take the towels to change them and never bring them back we had to go again and pick them up at the front desk the kleenex tissues were finish and not rapleced
The room was clean and people were friendly. Also, the breakfast was quite good. On the negative side, television services were very poor, the beds were hard, and the blinds did not work properly. Storage in terms of a dresser or drawers was also very lacking. It was quite small and uncomfortable for my wife, 2 sons, and I and we checked out early.
Excellent location
We got a nice time while We were visiting around
It was pretty good overall
Because the beds have the cigarette odor
Average hotel
It is accesible , ease to find, comfortable.
We had a Difficult experience being at this hotel as the front desk didn’t speak any word of English. I find it weird and disappointing to be at such a brand hotel that employs staff that don’t speak English especially with customer facing positions. We wasted our morning on the first day trying to take information about where to go to the beach and Parking information. The receptionist was using the phone for translation. Also the attitude of receptionist was so indifferent and rude.
Also on the day of our arrival, which was late and we have a 20 months old baby with us, they told us that they have no more rooms left and transferred us to the suites building! They claimed it was an upgrade, but I am not too sure about that.
Be careful with your belongings as our daughter’s shoe and an iPhone charger disappeared from our room. We engaged with the management to find them but no luck.
There was a nice restaurant that shared the hotel’s parking lot, & we enjoyed dinner there.
Good service and friendly, Clean room and free breakfast.
Terrible conditions, old and beoken furnitures. Extremely dirty. The worst hotel I ever was in my life. I was confused with city express suites and unfortunately as a mistake I choose the wrong one (?city express hotel) . This one is TERRIBLE.
Walking distance to the beach and restaurants
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