Welcomhotel by ITC Hotels, Dwarka, New Delhi

Hotels
8 (3935 reviews)
Plot No 3, District Centre, Sector 10, Dwarka , New Delhi , in
+91 11 4222 9222

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good service staff
Comfortable rooms
Cons:
Dirty facilities
Maintenance issues

Categories

Cleanliness
6.14
Dirty carpets in corridors and overall cleanliness concerns.
Service
9.11
Staff were attentive at breakfast and checked guests in early.
Location
8.65
Close to the airport, but limited access without transport.
Room Quality
7.6
Rooms were decent, but noted as old and needing renovation.
Amenities
7.13
Limited amenities due to maintenance and renovation.
Value for Money
8.59
Good value for many aspects, but some offered standards fell short.
Food and Beverage
8.14
Food was decent; however, prices were considered inflated.
Overall Experience
8.61
Mixed experience; some positives overshadowed by significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 16:10

Property Description

Modern Rooms and Convenient Location
WelcomeHotel in Dwarka offers modern rooms with amenities such as a flat-screen TV, laptop safe box, and complimentary coffee/tea making facilities. Located just 12 Kms from Delhi International Airport, the hotel provides easy access to Ambience Mall and New Delhi city centre.

Dining Options for Every Palate
Indulge in a variety of Indian and international favorites at the all-day dining Pavilion 75, or savor Indian dishes at K & K with the option of indoor or outdoor dining overlooking the city. For a taste of Chinese Specialty Cuisine, head to the Shanghai Club.

Business and Leisure Facilities
Guests can enjoy free access to the gym and seasonal outdoor pool, as well as utilize the business center and tour desk. With 24-hour room service, laundry services, and complimentary parking, WelcomeHotel ensures a comfortable stay for all guests.

Book your stay at WelcomeHotel for a seamless blend of comfort and convenience.

Important information:

Guests are required to show a photo identification upon check-in. For Indian nationals, this means a Driving license, Aadhar Card or any Government approved ID. PAN cards are not accepted. All foreign nationals are required to provide a valid passport and visa.

Please note that bringing outside food and liquor is not permitted inside the property premises.

Please note that the food and beverage discount is only on all the outlets and not on In Room Dining (IRD).

K&K and Shanghai Club F&B outlets are Temporarily closed until further notice.

Please note that the gym is currently closed as per government regulations.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DEL

Location

Guest Reviews

8
Based on 3935 reviews
Cleanliness: 6.14
Service: 9.11
Location: 8.65
Room Quality: 7.6
Amenities: 7.13
Value for Money: 8.59
Food and Beverage: 8.14
Overall Experience: 8.61
S
Samir • couple • uz
10
Great place
Pros:

Hospitality of Mrs. Maya and the hotel team

Cons:

Everything

2026-08-14 • via Nuitee
S
Samandar Tabarov • solo_traveller • tj
10
Pros:

Stay was good. We love it
Thank you afreen

Cons:

Good 👍😊

2026-08-13 • via Nuitee
A
Arun • solo_traveller • nl
8
2026-08-13 • via Nuitee
H
Harsha • solo_traveller • ie
10
Pros:

Authenticity of the staff
Specially the person who is a disabled person. Always welcoming and doing all the work with a smile.

Cons:

Nothing in particular

2026-08-11 • via Nuitee
M
marta • couple • es
8
Hotel ideal par aquellos que se tengan que alojar cerca del aeropuerto
Pros:

Ubicacion cerca del aeropuerto

Cons:

-

2026-08-11 • via Nuitee
A
Ainura • solo_traveller • kz
4
Front desk people are rude, untrained in Customer service
Pros:

Close to airport, had a layover between two flights so stayed there. Employees Sandeep, Archita were nice. Manager Vibhor was well mannered, unfortunately he didn't train his staff at the Front desk to have good customer skills. Front desk needs training. There was only one employee there for all customers, during check in and out.

Cons:

I checked in after 7pm, there were 2 people counting money at the Front desk. Though the name of the hotel is Welcomhotel, nobody makes you welcome or even greets you at the Front desk. When they finished counting money, one of them left, another one named Rajesh, non chalantly, doing a favour, with a stone face statrted to check me in. He was so rude, he ignored my questions, he pretended he didn't hear me, I asked him what was the room number I had stayed previously, and if it's available, I requested to give me that room. My request and questions were first ignored and not answered, as if no one is standing there, he is by himself only, he continued with arrogance and stone faced, to check me in. When I asked again, he snapped agressively, started raising his voice by saying they have a big group to check in, so rooms are not available. Disgusting behaviour and attitute, we are not going to tolerate such behaviour from anyone, especially in a 5 star hotel we pay good money to stay in. He has poor manners and poor people skills, zero communication skills, full of agression and doesn't control himslef, zero respect for a guest, especially for a female customer. Who is it to raise his voice at customers? I have never had such experience anywhere, I request ITC hotel management to fire this employee, absolutely appalling and unacceptable attitude, they should be trained to treat women equal to men, with respect, and treat people of other races with respect. If he was behaving this way, it means he had behaved this way before and got away with it. As an Oxford trained psychologist, I studied such peoples' behaviour, it's a pattern, not a one time thing. Cos they get away with it at home, at work, in streets, in shops etc., they feel free to repeat it until confronted and held accountable.
All Front desk people are stone faced.

2026-08-10 • via Nuitee
G
gallage • solo_traveller • lk
10
2026-08-10 • via Nuitee
P
Priyadarshan • solo_traveller • in
5
Hospitality leads lots of improvement
Pros:

Location

Cons:

Staff was rude

2026-08-10 • via Nuitee
V
Vishal • family_with_children • sa
5
Hospitality did not meet our expectation considering the booking.com rating.
Pros:

Breakfast was good, Met our expectation

Cons:

Hotel staff did not meet our expectations, there were lot of visitors and only one receptionist, it took 1 hour just to complete the check-in process. Asked for Non smoking room, but thy provided smoking room. It took additional one hour to change the room. It cannot be a 5 start hotel.

2026-08-09 • via Nuitee
G
George • couple • ae
10
Cons:

Staff on reception a little strange that I was checking into the hotel even though my husband booked the hotel and messaged them to tell them it’s me coming and not him. Other that this everything was fine

2026-08-09 • via Nuitee
P
Perepi • solo_traveller • ae
1
Pros:

Nothing to mention

Cons:

Not worth the money..check in takes 30 mins.breakfast arrangement horrible no body to cater the table.you have to remind the waiters for everything.Same menu every day.lunch has no options for south indians.Bathroom door was not closing at all

2026-08-09 • via Nuitee
S
SHOWKAT BASHIR • solo_traveller • de
10
2026-08-07 • via Nuitee
K
Kailash • extended_group • gh
5
2026-08-07 • via Nuitee
K
Kailash • solo_traveller • gh
5
2026-08-07 • via Nuitee
N
Norbert • solo_traveller • de
7
2026-08-07 • via Nuitee
S
Samith • solo_traveller • lk
10
2026-08-06 • via Nuitee
A
Adil • family_with_children • de
4
They should remove ITC from from the name
Pros:

The only highlight was the courteous staff. Always smiling and ready to help. Check-in was a breeze. Bell Desk had people who were very quick and courteous. Almost everybody working everywhere had a smile on their face and never looked stressed or exhausted.

Cons:

The infrastructure of the property is dated. I have stayed at other ITC properties as well, but this one did not once feel like it was an ITC Hotel!

Bathroom had fixtures that easily could have been installed decades ago. The panel that controlled AC in the room didn't work. The AC just kept making the room colder. I was tired from traveling and had reached pretty late at night therefore, I did not bother to call anyone. There was even a fire alarm that went off for a minute or so.

Breakfast was expansive but none of the items were refurbished at a rate that could keep up consumption. Even coffee and Tea cups were not available at times.

2026-08-05 • via Nuitee
H
Habiba • family_with_children • bd
10
2026-08-05 • via Nuitee
S
Sehaj • extended_group • in
7
2026-08-04 • via Nuitee
Y
YANN • solo_traveller • fr
8
Cons:

Quelques problèmes d'ascenseurs.

2026-08-04 • via Nuitee