The Canvas Dubai - MGallery Hotel Collection

Hotels
Accor
7.8 (112 reviews)
23, Kuwait Street, Port Rashid, Dubai, Dubai, 116656 , Dubai , AE

Facilities

Fitness facilities
Health or beauty spa nearby
Proposal/romance packages available
Express check-out
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
Health club
No single-use plastic stirrers
No single-use plastic soda bottles
See all facilities

Review Highlights

Pros:
Only me staying
Cons:
Location is far from tourist attractions
Limited supermarkets and restaurants
Cleanliness issues

Categories

Cleanliness
6.66
The hotel has mentioned issues with cleanliness being reported as 'a bit null'.
Service
8.63
Standard service quality for this hotel tier.
Location
7.67
Location is far from tourist sites and limited public transport options are mentioned.
Room Quality
8.12
Room quality is acceptable, but not specifically highlighted in the reviews.
Amenities
8.15
Amenities are not specifically mentioned, assumed average for a hotel of this rating.
Value for Money
8.11
Value assessment not specifically mentioned; considered standard for the tier.
Food and Beverage
7.16
Limited dining options nearby and concerns over food safety.
Overall Experience
7.93
Overall experience reflects the average rating based on pros and cons.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:06

Property Description

Discover an unforgettable getaway at The Canvas Dubai - MGallery Hotel Collection, where elegance meets relaxation in the heart of Bur Dubai.

Recreational Amenities
Unwind and rejuvenate with our exquisite outdoor pool, invigorating health club, and luxurious sauna – perfect for recharging after exploring the vibrant city.

Culinary Delights
Savor exceptional dining at Azalya Restaurant, or indulge in the convenience of 24-hour room service. With two bars and a delightful café serving snacks, your culinary journey is just a step away.

Smart Business Amenities
Whether for work or play, our business center and versatile meeting rooms cater to all your needs, while free valet parking ensures your journey is seamless.

Book your stay now and experience the uniqueness of The Canvas Dubai!

Important information:

  • Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property.
  • Pool access available from 8 AM to 7 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

7.8
Based on 112 reviews
Cleanliness: 6.66
Service: 8.63
Location: 7.67
Room Quality: 8.12
Amenities: 8.15
Value for Money: 8.11
Food and Beverage: 7.16
Overall Experience: 7.93
K
Kamila
6
Pros:

It is Indian natinalities dominance hotel an itd looks like a former 5* hotel run down one the 3* level over the period of time.
The roof bar is still nice with view over downtown Dubai. It's very expensive to have drinks there tho.

2025-10-07 via Nuitee
L
LELWALA LOKUGE
10
Pros:

Only me staying

2025-08-13 via Nuitee
S
Souaad partner
4
Pros:

La zona está bastante alejada de los sitios turísticos en transporte público, solo se puede ir en taxi. Está en un lugar lleno de gente de india, Pakistán…no hay muchos Supermercados cerca ni restaurantes que te transmitan confianza para comer. El hotel en general está bien pero en cuanto a la insonorización y la limpieza es un poco nula.

2025-07-25 via Nuitee
S
Sumayya partner
8
Pros:

It was fun. The roof top was pumping with indian music all night lights and pool. If u don't like noise maybe not for u. But the place was beautiful and nice

2025-06-23 via Nuitee
A
Alpesh
10
Pros:

It amazing stay with Hotel
canvas

2025-06-21 via Nuitee
F
FATEMAH friends
4
Pros:

I would not recommend this hotel !!

Too old, smelly corridors and elevators, it just feels old and was depressing.

2025-06-21 via Nuitee
R
ron
10
Pros:

The room was a suite large comfortable.
The staff is amazing very friendly.
Pool at the top is awesome and the staff also very nice

2025-06-13 via Nuitee
D
Daniela
2
Pros:

Had so many problems I wouldn’t come back tbh it is just weird vibes they be calling the room multiple times asking if we need room service as we didn’t have the number, shower had the worst smell , water was leaking from the bathroom, they gave us a new room no drinks in the fridge, no toothbrushes, shower caps or something like that
Hotel Can improve
Hotel is giving old as well
I don’t know wish it would be better

2025-06-04 via Nuitee
A
Adam
10
Nice hotel!
Pros:

Very nice hotel with friendly staff, rooms were nice and spacious, highly recommend!

2025-05-31 via Nuitee
P
Peta
8
Very nice stay, very helpful and friendly staff
Pros:

Nice hotel the rooms are very spacious with big soaker bath. The rooms had smart tv to stream from phone which is nice. Room service very good quality. The bed is very large like super king but it is comfy but could be better seems to have many layers of toppers that made it a bit lumpy. Apart from that a great comfy stay, friendly helpful staff all around the hotel.

2025-05-27 via Nuitee
M
Megan
4
Pros:

Never staying here

2025-04-16 via Nuitee
P
Peter
8
A very pleasant hotel with high staff friendliness
Pros:

Very good stay - hotel standards very high - staff extremely pleasant at all levels - greeted everyday with a smile at breakfast in the restuarant by Kusum who was very busy and efficient in her work ! Thank you Kusum
Unfortunately the pool was out of action during my stay - but the view from the roof pool area was excellent ! Food was good and my only complaint is that the evening meal seating arrangements were not well organised, and that this felt need of improvement ! The distance from the Metro was about 20 minute walk but cheap cost taxis would be a good alternative.

2025-03-22 via Nuitee
T
Teia
8
Pros:

Property was in good condition except a foul smell in the room.

2025-02-24 via Nuitee
L
Liisa Elina
10
Lovely hotel
Pros:

The hotel was amazing. Lovely pool area. Hotel staff were really friendly and helpful. The location is a bit far from the metro station but taxis were really cheap.

2025-02-11 via Nuitee
F
FRANCESCO
10
Lost stuff in room 723
Pros:

The location were perfect.....but isent an email bcs my son forgot a bravialet and neakless, and i haven't got any feedback yet.

2025-01-03 via Nuitee
W
Warsame
2
Pros:

One of the worst 5star hotels I ever seen. Bad food. Bad room. Bad staff.

2025-01-03 via Nuitee
M
Mahomed safir
10
Will definitely stay next time
Pros:

Perfect staying at canvas room were very clean staff at check-in very helpful

2024-12-29 via Nuitee
S
Sheny family
2
Pros:

Horrible horrible breakfast - same menu everyday except for Indian section which also did not taste good. Our bedroom toilet was also getting clogged & flooding out but no one came in time to fix it, lived in a dirty bathroom for 3 days. The room service also did not clean the rooms properly, just made the bed & changed towels - nothing else. Bad experience overall, definitely not worth paying the price of a 4 star

2024-12-21 via Nuitee
K
Kambiz
2
Pros:

It's not a five star ***** only 3***
Overall Aesthetics 1/10
Attention to detail 1/10
Amenities 1/10
Considerate and quality 1/10
Housekeeping 7/10
Members of the kitchen 5/10
Swimming pool --> disastrous 1/10
Life Guards: 9/10
Fitness 0/10
Managers 1/10
Personalised services 0/10
Room services 1/10
No consistency!
Room quality 3/10
Dining experience 2/10
No quality of service

Honorable gentleman Mr. Maher 🇪🇬 General manager 10/10
He was trained to carefully anticipate; attentive, courteous, intuitive and pleased to delight guests -- but He was the only one! He was absolutely alone in the system!!!!

2024-12-19 via Nuitee
J
John Federico family
4
Pros:

Inconvenient, dirty and expensive.

2024-11-29 via Nuitee