Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Luggage storage
Fax/photocopying
Tour desk
Facilities for disabled guests
Currency exchange
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Colonial charm
Cons:
Cleanliness issues
Noisy environment
Inconsistent room quality

Categories

Cleanliness
7.56
Multiple mentions of cleanliness issues, including dirty rooms and bugs.
Service
8.53
Staff received positive feedback for being helpful and friendly.
Location
9.07
Highly rated for its central location near main attractions.
Room Quality
7.52
Varied room experiences; some were spacious while others had issues.
Amenities
8.05
Amenities include a pool, although some cleanliness issues noted.
Value for Money
8.51
Overall a good value for a central location, despite some shortcomings.
Food and Beverage
7.06
No coffee provided in the morning, which negatively affected the score.
Overall Experience
8.53
Positive reviews overall, but with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:54

Property Description

Outdoor Pool:
Enjoy a refreshing dip in our outdoor pool, the perfect spot to relax and unwind after a day of exploring the city.

Tour Services and Free Wi-Fi:
Take advantage of our tour services to explore the local attractions hassle-free. Stay connected with complimentary Wi-Fi throughout the hotel.

Convenient Amenities:
Indulge in our free coffee service and make use of the on-site laundry facilities for added convenience during your stay.

Experience comfort and convenience at Hotel Reforma Merida. Book now to secure your stay at our ideally located hotel opposite the Government Palace.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: MID

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 9 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs MXN 50 per day.

Location

Guest Reviews

8.1
Based on 1092 reviews
Cleanliness: 7.56
Service: 8.53
Location: 9.07
Room Quality: 7.52
Amenities: 8.05
Value for Money: 8.51
Food and Beverage: 7.06
Overall Experience: 8.53
C
Camara • solo_traveller • mx
7
Pros:

Lo céntrico de la ciudad

Cons:

Estabas trabajando en horas inadecuada hacían muchos ruido

2026-04-11 • via Nuitee
M
Martinez Cruz • extended_group • mx
9
2026-04-11 • via Nuitee
M
mariana • family_with_children • mx
4
No me gustó, el hotel es viejo y sin mantenimiento no volvería
Pros:

La verdad el hotel es muy viejo y sin buen mantenimiento , las camas son cómodas pero no tiene estacionamiento te cobran extra por eso así que la tarifa inicial súmale el estacionamiento , no me gusto, no me alojaría nuevamente

Cons:

Lo centrico

2026-04-11 • via Nuitee
P
Perla Natalia • family_with_children • mx
9
2026-04-09 • via Nuitee
M
Marco antonio • extended_group • mx
10
2026-04-08 • via Nuitee
J
José • family_with_children • mx
8
Bien 👍
Pros:

Muy buena ubicación, céntrico, a una cuadra de la plaza principal, catedral y palacio municipal

Cons:

Que no tienen acceso para personas en silla de ruedas..
Pensándolo bien, todo el centro de Mérida no los tiene 🫪

2026-04-08 • via Nuitee
J
Juana del Carmen • family_with_children • mx
2
Pros:

La ubicación.

Cons:

El baño sucio, con muy mal olor, puertas en mal estado.

2026-04-06 • via Nuitee
G
Grace • family_with_children • cu
9
2026-04-06 • via Nuitee
M
Madrigal • family_with_children • mx
8
Pros:

Ubicación

Cons:

El personal antipático el tipo

2026-04-05 • via Nuitee
R
Rocha Torres • family_with_children • mx
7
Pros:

La limpieza

Cons:

Para empezar el estacionamiento que no lo incluyen, el bar de enfrente, y la atención en recepción...

2026-04-04 • via Nuitee
H
Henrik • couple • ar
9
Pros:

Un hotel antiguo con altos techos

2026-04-04 • via Nuitee
R
Rachel Aysegul • family_with_children • fr
8
2026-04-02 • via Nuitee
L
Lazaro • solo_traveller • mx
10
Buen precio
Pros:

Cerca del centro de la ciudad

Cons:

Nada

2026-04-01 • via Nuitee
G
Gladys Carolina • solo_traveller • mx
10
Excelente ubicación
Pros:

Excelente ubicación.

Cons:

El tamaño del baño.

2026-03-30 • via Nuitee
A
Andrea • family_with_children • mx
10
2026-03-24 • via Nuitee
M
Medina Espinosa • solo_traveller • mx
8
agusto
Pros:

ubicacion

Cons:

personal en recepcion muy serio, quizas asi sean en merida, pero no me senti importante en el aspecto de huesped, actitud de servicio plana

2026-03-24 • via Nuitee
C
CANBAY • solo_traveller • tr
9
2026-03-23 • via Nuitee
G
García Solís • family_with_children • mx
7
Pros:

Céntrico, accesible

Cons:

Lo ocupan como hotel de paso, mala experiencia, dos noches incómodas por que todo se escuchaba

2026-03-23 • via Nuitee
A
Anaelle • extended_group • mx
8
2026-03-21 • via Nuitee
T
TEODORO • family_with_children • mx
7
Pros:

Su ubicación y la relación precio- calidad

Cons:

La habitación que me tocó necesita una remodelación.

2026-03-20 • via Nuitee