Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Excellent staff
Cons:
Bad food quality
Cold bathroom
Long waits at breakfast

Categories

Cleanliness
8.7
Specific sentiment from text indicated issues related to maintenance and cleanliness.
Service
9.7
Positive comments about the staff's professionalism and helpfulness.
Location
10
Great location - close to landmarks like Big Ben.
Room Quality
9.7
Comfortable beds and well-decorated rooms noted.
Amenities
9.7
Amenities were described positively, enhancing overall experience.
Value for Money
9.7
Good value considering the overall experience and amenities offered.
Food and Beverage
7.7
Negative comments on breakfast quality and service; needs improvement.
Overall Experience
10
Majority of reviews suggest a very positive overall experience despite some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:32

Property Description

Luxurious Accommodations and Dining Experience

Conrad London St. James offers a blend of historic charm and modern luxury, with rooms featuring upscale amenities and elegant design. Indulge in British cuisine at The Pem restaurant, sip on craft beers at the Blue Boar pub, and experience traditional English afternoon tea in the Orchard room.

Cocktail Bar and Fitness Center

Unwind in style at The Hedgerow cocktail bar, where expert mixologists craft innovative drinks. Stay active at the 24-hour Fitness Center, equipped with the latest exercise technology for a refreshing workout experience.

Versatile Event Spaces and Prime Location

With over 7000 sq. ft. of flexible meeting space and cutting-edge audio-visual technology, Conrad London St. James is the perfect venue for business events, conferences, and weddings. Situated near iconic landmarks and transportation hubs, the hotel offers easy access to the best of London.

Book your stay at Conrad London St. James for an unforgettable blend of luxury and convenience.

Important information:

This hotel provides a valet parking service for GBP 60.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 17 years old stay for free when using an available extra bed.
    Adults stay for £75 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Video

Property Accessibility

Total Disability Score: 72.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 156
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 13
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

9.4
Based on 1203 reviews
Cleanliness: 8.7
Service: 9.7
Location: 10
Room Quality: 9.7
Amenities: 9.7
Value for Money: 9.7
Food and Beverage: 7.7
Overall Experience: 10
K
Katharine couple gb
10
2026-06-06 via Nuitee
P
Paul couple gb
9
2026-06-04 via Nuitee
M
Mehmet couple tr
9
Pros:

Hizmet ve konumu

2026-06-02 via Nuitee
S
Sabine couple de
8
2026-05-31 via Nuitee
D
Danilo Henrique family_with_children br
10
Pros:

Hotel muito bem localizado , com funcionário muito educados e atenciosos.

2026-05-31 via Nuitee
A
Ayşe Canan solo_traveller tr
10
Pros:

Perfect!

2026-05-30 via Nuitee
G
Ghassan solo_traveller sa
10
2026-05-30 via Nuitee
R
Rebecca couple gb
9
Elegant stay in the heart of London.
Pros:

Great location, lovely restaurant and staff.

Cons:

Nothing, I liked everything.

2026-05-30 via Nuitee
C
Christa couple gb
7
Very convenient for me. Gives me what I need after a working day in London.
Pros:

Can get quiet rooms. Near my offices.

Cons:

Had to wait a long time to check in. No staff.

2026-05-27 via Nuitee
M
Masahide solo_traveller jp
6
2026-05-26 via Nuitee
L
laurent couple ae
9
2026-05-23 via Nuitee
T
Thomas solo_traveller de
9
2026-05-23 via Nuitee
R
Romeela couple mu
9
Great stay
Pros:

It was very clean and comfortable

Cons:

The lounge service was too minimal and repetitive

2026-05-22 via Nuitee
J
jan couple us
9
We would stay there again. Location very good and walkable to almost everything.
Pros:

The lounge facilities were great. Breakfast daily was nice and the nightly drinks and snacks were very generous and a great treat.

2026-05-20 via Nuitee
G
Geert solo_traveller nl
10
Met een woord top
Pros:

Locatie en vriendelijkheid van het personeel

Cons:

Niets

2026-05-18 via Nuitee
B
Ben couple gb
10
Fantastic
Pros:

Great location and great staff

Cons:

Nothing - was immaculate

2026-05-17 via Nuitee
H
Hassan solo_traveller ae
9
Pros:

The location was fantastic, close to everything: the metro, the tourist bus stop, and near important tourist attractions.

Cons:

The room price was high and I didn't try the breakfast.

2026-05-16 via Nuitee
G
Gerhardus couple nl
9
2026-05-16 via Nuitee
G
GlobalistPlatimDiamd Family
2
Promised Executive Upgrade Downgraded to Deluxe - Terrible Night Staff Attitude
Pros:

We Booked 3 nights. Guest Manager emailed beforehand confirming upgrade to Executive King. Arrived 11PM, given Room 511 which is a tiny 26m² Deluxe room, not the 36m² Executive room promised. Front desk refused to solve the problem, said he would only "report it", and rudely accused me of "shouting" when I was just discussing options in Chinese mixed English with my husband. Night manager then audaciously asked us to waste our sightseeing time for a 9AM meeting to "discuss".

Total bait-and-switch.

Avoid this hotel if you expect luxury service.

2026-05-15 via Tripadvisor
P
Peter family_with_children ch
9
Super gelegen, modern, sauber und sehr freundlich!
Pros:

Super Lage, sehr saubere Zimmer, sehr freundliches Personal. Concierge sehr unterstützend und freundlich.

Cons:

Beim Frühstück kann das Hotel (in dieser Preisklasse und mit 5 Sternen) zulegen: Platzzuteilung, Auswahl Eierspeisen und Brot.

2026-05-15 via Nuitee