Hotel Cielo

Hotels
•
Independent
8.6 (110 reviews)
Calle 4norte s/n entre 5ta y 10av - Col, Playa del Carmen, QROO, 77710 , Playa del Carmen , MX
52-984-8731227

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Facilities

Boat tours nearby
Area shuttle (surcharge)
Free beach club nearby
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Wheelchair accessible
Snorkeling nearby
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly Service
Great Location
Comfortable Rooms
Good Food
Cons:
Loud restaurant nearby
No mini fridge

Categories

Cleanliness
8.93
The room was very clean, indicating a high standard of cleanliness.
Service
8.9
Staff were friendly and the manager went above and beyond for us.
Location
8.74
Very close to 5th avenue and the beach, which is highly convenient.
Room Quality
8.59
The bed was comfortable, contributing to a positive room experience.
Amenities
8.42
Had all the needed amenities, though a mini fridge was wished for.
Value for Money
8.28
Standard quality for this hotel tier.
Food and Beverage
8.43
The hotel has a very good restaurant.
Overall Experience
8.5
Overall very positive experience, will definitely be back.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:13

Property Description

Experience the ultimate relaxation at Hotel Cielo, perfectly situated in the heart of Playa del Carmen.

Unwind in Style: Indulge in rejuvenating onsite massages or soak in breathtaking views from our stunning rooftop terrace, providing the perfect escape after a day of exploration.

Delicious Dining Options: Savor culinary delights at our restaurant, Carboncitos, or enjoy the convenience of room service with a delectable cooked-to-order breakfast available daily.

Convenience at Your Fingertips: With complimentary wireless internet and a 24-hour concierge service, stay connected and effortlessly explore nearby attractions, all while enjoying the comfort of our individually decorated guest rooms.

Don't miss out on an unforgettable stay—book your getaway at Hotel Cielo today!

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 8 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

8.6
Based on 110 reviews
Cleanliness: 8.93
Service: 8.9
Location: 8.74
Room Quality: 8.59
Amenities: 8.42
Value for Money: 8.28
Food and Beverage: 8.43
Overall Experience: 8.5
A
Asmaaa
8
Pros:

My overall stay was great! The hotel staff were hospitable and kind. The location was great. I wish my room had a fridge and I wish there was warmer water for the shower. I also wish there was a restaurant in the hotel. Other than that, the hotel is beautiful, traditional style and located very close to the beach, food, and nearby festivities. I would give it an 8/10

2025-10-11 • via Nuitee
G
Gordon
10
Pros:

Only thing I would have changed was the curtains. A lot of light came into the room at night.

2025-10-10 • via Nuitee
A
ADA • family
10
Pros:

This hotel has a very good restaurant. The chicken fajitas are the best. The room was very clean and the bed was comfortable. We really like to stay in El Cielo hotel.

2025-08-12 • via Nuitee
K
karen • family
10
Pros:

We only stayed a couple of nights but loved staying here. Very clean, friendly staff, close to 5th avenue and the beach, and the AC was awesome after a hot summer day outdoors. We will definitely be back - special shoutout to Beto the manager - he went above and beyond for us.

2025-07-28 • via Nuitee
G
Gladys • partner
10
Pros:

Great locqtion great hotel convenience so close to 5 avenue

2025-07-28 • via Nuitee
S
SANDRA
8
Pros:

Liked the property overall had all the needed amenities just wished it had a mini fridge

2025-07-14 • via Nuitee
L
Lorena • family
8
Pros:

The restaurant across the way was way too loud.

2025-07-09 • via Nuitee
J
Justin • friends
6
Pros:

Overall it was a good stay. Unfortunately, being right off 5th Ave, it is pretty noisy and the old style windows and curtains do not block out any light.

2025-07-03 • via Nuitee
A
Ana • family
10
Pros:

It is great one block to the beach! It is safe! Close to stores and restaurants!

2025-05-28 • via Nuitee
L
Liliana
10
Pros:

Awesome & location was great! Will come back!

2025-04-25 • via Nuitee
R
Ruben • family
10
Pros:

The staff was very nice. Room was clean. Close to everything. Lots of taxi nearby.
Very lively area so be prepared to hear music, trucks and partying all hours of the night.
Very close to beach and ferry.

2025-04-08 • via Nuitee
C
Camila • friends
10
Pros:

Super friendly and helpful staff!

2025-04-02 • via Nuitee
R
Rosalind • friends
10
Pros:

The staff were lovely and so friendly.
Really beautiful traditional interior and super convenient location for the beach. LOVED it

2025-03-24 • via Nuitee
V
Verified traveler
10
Feb 2025
Pros:

This little hotel is close to everything. It has comfy beds. The staff is great. El berta (Alberto) was particularly helpful & amazing, he took care that I had everything I needed. He even set up a tour for us. If you are looking for a small boutique place to stay in PDC.
This is it.

2025-02-27 • via Nuitee
T
Tammy • partner
10
Pros:

Hidden gem. Beautiful beach practically at your doorstep. Hotel staff was very pleasant and helpful

2025-02-27 • via Nuitee
C
carmela • friends
10
Pros:

I really liked this Hotel

2025-02-24 • via Nuitee
Z
zev
10
Great stay!
Pros:

The room looks the same like on the picture, with very local vibe. The stuff was very friendly and welcome. There is restaurant downstairs with lot of options which is very convenient. Stuff is also very friendly. The view from balcony was nice as well.

Btw, for Shabbat keeping people there is a key to the room.

2025-02-13 • via Nuitee
M
Mitzi • partner
10
Pros:

Great service from staff. Hotel is in the mix of it all. And great restaurant connected.

2025-01-11 • via Nuitee
F
Faramarz
10
Pros:

It’s in a good neighborhood with easy access to the beach

2025-01-01 • via Nuitee
D
Dwayne • partner
10
Pros:

This is a great little hotel just off of Avenida Quinta and a block from the beach. Alberto and Leticia at the front desk will take great care of you! This will be our place to stay whenever we visit PDC!

2024-12-09 • via Nuitee