Hotel El Cid

Hotels
Calle 61 No. 573 A x 74 y 76 , Mérida , MX

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Fax/photocopying
Tour desk
Meeting/banquet facilities
See all facilities

Review Highlights

Pros:
Good attention from staff
Spacious rooms
Cons:
Unclean rooms
Poor service
Misleading advertising

Categories

Cleanliness
3.74
Multiple reviews reported issues with water in the bathroom and insufficient cleaning during the stay.
Service
6.71
There were instances of rude service and unresponsiveness to guest inquiries, but some positive mentions of staff.
Location
6.25
Some guests had mixed feelings about the location, citing the need for awareness of hotel policies.
Room Quality
5.2
Significant issues with room amenities such as air conditioning and damaged electronics reported.
Amenities
5.23
Amenities reported as insufficient with complaints about the condition and functionality.
Value for Money
7.19
Generally perceived as aligned with cost, though experiences varied widely.
Food and Beverage
6.04
No specific feedback regarding food and beverage; average rating applied.
Overall Experience
6.01
Mixed experiences led to a generally average perception of the overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:43

Property Description

Convenient Central Location
Hotel El Cid in central Mérida offers an outdoor pool, free Wi-Fi, and complimentary parking. Just 400 meters from Santiago Park and 900 meters from Mérida Cathedral, our air-conditioned rooms provide a comfortable stay with amenities like ceiling fans and private bathrooms.

Around-the-Clock Assistance
Our 24-hour reception ensures you have all the information you need to explore the city. Enjoy the convenience of on-site vending machines for drinks and snacks.

Exploration Made Easy
With various shops, traditional restaurants, and fast food outlets within a 5-minute walk, Hotel El Cid provides the perfect base for your Mérida adventures. Book now for a memorable stay!

Important information:

When booking 3 rooms or more, as well as more than 3 nights, different policies and additional supplements may apply.
The property can not guarantee the room later the 6:00 PM without the guest informing the time of arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MID

Location

Guest Reviews

Cleanliness: 3.74
Service: 6.71
Location: 6.25
Room Quality: 5.2
Amenities: 5.23
Value for Money: 7.19
Food and Beverage: 6.04
Overall Experience: 6.01
Y
Yahaira • family_with_children • mx
6
FALTA MANTENIMIENTO
Pros:

YO CREO QUE EL LOBBY

Cons:

EL CUARTO EN GENERAL QUE NOS TOCÓ LE HACE FALTA MUCHO MANTENIMIENTO, HAY MUCHA HUMEDAD EN EL CUARTO, EN OTRA OCASIÓN YA NOS HABÍAMOS HOSPEDADO AHÍ Y EL CUARTO QUE NOS TOCÓ ERA AGRADABLE PERO ESTE QUE NOS TOCÓ DEJA MUCHO A DESEAR

2026-10-23 • via Nuitee
L
Laura Lineth • family_with_children • mx
4
Pros:

La ubicación

Cons:

Mobiliario muy antiguo y en muy mal estado

2026-10-21 • via Nuitee
M
Maria Isabel • family_with_children • mx
10
2026-10-21 • via Nuitee
R
Resinos Cabañas • family_with_children • mx
1
Pros:

Nada

Cons:

Todo, el hotel está céntrico, pero necesita mantenimiento general, no salía agua de la regadera, los muebles son muy viejos, y estaba sucio el baño, como si tuviera mucho tiempo sin usarse, las fotos en la aplicación con la realidad están muy alejadas.

2026-10-19 • via Nuitee
D
Dalia • family_with_children • mx
1
Pros:

Nada

Cons:

Todo el hotel es deplorable

2026-10-17 • via Nuitee
K
Karla • extended_group • mx
3
deplorable
Pros:

La ubicacion muy buena, muy cerca del centro historico

Cons:

la limpieza pesima, no creo que limpien nunca paredes de la ducha ni ventanas, puertas etc. tambien internet nunca funciono y estado general de las habitaciones puertas y ventanas fatal.

2026-10-14 • via Nuitee
I
IZQUIERDO SÁNCHEZ • family_with_children • mx
7
Cons:

Reservamos allí porque tenía alberca y mi niño quiso usarla pero la tenían fuera de servicio, nos dieron un horario para poder entrar y después nos dijeron que no iba a estar disponible todo el día

2026-10-14 • via Nuitee
H
Hagspiel Jossafat • extended_group • mx
1
mala
Pros:

las fotos y la instalacion no tienen nada que ver esta bastante feo , ni para hotel de paso

Cons:

nada me gusto

2026-10-13 • via Nuitee
M
Misset • solo_traveller • mx
10
Pros:

el trato amable del recepcionista

2026-10-12 • via Nuitee
D
Daniel • couple • mx
1
Sucio y feo lugar
Pros:

Nada

Cons:

T9do no me gusto, pésimo lugar

2026-10-09 • via Nuitee
E
Escalona Gonzalez • solo_traveller • mx
7
Pros:

No me gustó desde la recepción dan mala atención

Cons:

La atención el hotel está sucio

2026-10-08 • via Nuitee
C
canul segura • solo_traveller • mx
7
2026-10-07 • via Nuitee
Águilar • family_with_children • mx
7
Cons:

La alberca, le falta limpieza y huele mucho a humedad la habitación

2026-09-19 • via Nuitee
C
Carmita • extended_group • mx
3
Que firmas por todo y ya cuando suves aver la avitacion ves que todo esta vcomo en ruinas muwbles v
Pros:

Nada en particular

Cons:

Que esta muy viejo y ponen politicas que no tiene caso cortinas rotas puertas rotas y viegitas de madera de los ban̈os y tedice que si rompes algo lo pagas y si todo esta viejo pero en fin

2026-09-15 • via Nuitee
M
Mariana • solo_traveller • mx
3
2026-09-09 • via Nuitee
J
Jose • solo_traveller • mx
6
2026-09-09 • via Nuitee
V
Velázquez • family_with_children • mx
9
Pros:

Está limpiando y ordenando el cuarto buena atención

Cons:

Mejorar la presión de agua en el baño sale muy poco de la regadera

2026-09-07 • via Nuitee
G
Guadalupe • solo_traveller • mx
10
2026-09-05 • via Nuitee
I
Idalia • solo_traveller • mx
4
Pros:

El trato del personal

Cons:

Las instalaciones, huele demasisdo a humedad, todo el se ve en mal estado

2026-09-01 • via Nuitee
D
DelDuB • solo_traveller • mx
1
2026-08-30 • via Nuitee