Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Ironing service
Massage services
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Inconvenient entrance steps
Small bathroom toilet
Mold and poor lighting in some areas

Categories

Cleanliness
7.95
The room was clean, bathroom was well stocked and easy to enjoy, but there were some comments about mold and poor lighting.
Service
8.95
The staff were friendly and welcoming, very helpful during the stay.
Location
8.95
Great location close to metro stations and a lively shopping district.
Room Quality
7.95
Rooms were spacious but some mentioned bathroom design issues and thin mattresses.
Amenities
7.45
Amenities were basic and some facilities need improvement, particularly soundproofing.
Value for Money
7.95
The hotel offers decent value for the price, although some aspects like cleanliness raised concerns.
Food and Beverage
7.95
No food options were highlighted in reviews, considered standard for hotel tier.
Overall Experience
8.45
Overall a positive experience with helpful staff and good location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:54

Property Description

Convenient Location
Ueno First City Hotel is perfectly situated just steps away from Yushima Subway Station and a short stroll from JR Okachimachi Station, making it an ideal base for exploring Tokyo.

Comfortable Accommodation
Experience comfort and convenience in our well-equipped rooms featuring modern amenities such as free Wi-Fi, flat-screen TV, and a private bathroom, ensuring a pleasant stay for all guests.

Attractions and Accessibility
With popular tourist spots like Ueno Zoo and Tokyo National Museum within walking distance, and easy access to Akihabara, Asakusa, and Ginza via Ueno Station, your stay at Ueno First City Hotel promises to be both enjoyable and hassle-free.

Book your stay now at Ueno First City Hotel and embark on a memorable Tokyo adventure!

Important information:

Guests who plan to arrive after check-in hours (10 pm) must inform the property in advance. If the property is not notified in advance, the booking may be treated as a no-show and the total price of the reservation will be charged. Contact details can be found in the booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 447 reviews
Cleanliness: 7.95
Service: 8.95
Location: 8.95
Room Quality: 7.95
Amenities: 7.45
Value for Money: 7.95
Food and Beverage: 7.95
Overall Experience: 8.45
P
Pei chin • solo_traveller • tw
7
Pros:

地點

Cons:

隔音不佳

2026-03-18 • via Nuitee
C
Cecile • couple • fr
8
emplacement parfait, chambre confortable mais pas très fonctionnelle
Pros:

l'emplacement à proximité du metro et quartier très agréable.

Cons:

la chambre était très petite. il manque une penderie avec suffisamment de cintres et un espace pour mettre les valises. en bref, la chambre n'est pas très bien agencée

2026-03-17 • via Nuitee
B
Bryan • solo_traveller • br
10
2026-03-16 • via Nuitee
R
Rachel • couple • ca
8
2026-03-11 • via Nuitee
P
Peach Warinthorn • family_with_children • th
1
Cons:

On the first day of check-in, I asked the staff if they could store our luggage for us, as we were checking out in two days and had a reservation to return in four days (they has been check my reservation and confirm it). We were assured of a fee, which we agreed to pay. However, on the day of check-out, when we tried to leave our luggage, a male staff member displaying impolite with us and simply said they wouldn't accept it, even though we repeatedly explained that we had discussed this on check-in and they didn't accept any luggage storage. This disrupted our travel plans to another city because we had to drag our luggage around to find a place to store it. If the hotel didn't want to store our luggage, they shouldn't have promised us on the first day, or if there were any changes, they should have informed us beforehand.

2026-03-10 • via Nuitee
P
Patricia • couple • fr
10
2026-03-10 • via Nuitee
P
Peach Warinthorn • family_with_children • th
1
Cons:

On the first day of check-in, I asked the staff if they could store our luggage for us, as we were checking out in two days and had a reservation to return in four days (they has been check my reservation and confirm it). We were assured of a fee, which we agreed to pay. However, on the day of check-out, when we tried to leave our luggage, a male staff member displaying impolite with us and simply said they wouldn't accept it, even though we repeatedly explained that we had discussed this on check-in and they didn't accept any luggage storage. This disrupted our travel plans to another city because we had to drag our luggage around to find a place to store it. If the hotel didn't want to store our luggage, they shouldn't have promised us on the first day, or if there were any changes, they should have informed us beforehand.

2026-03-10 • via Nuitee
C
Chenching • solo_traveller • tw
10
2026-03-09 • via Nuitee
C
Chenching • solo_traveller • tw
10
2026-03-09 • via Nuitee
T
TAI WU • solo_traveller • tw
9
位置很好 每天都會打掃跟更新備品 睡比較晚的話要記得在門上貼不用打掃的牌子 不然打掃人員會敲門把你叫醒
Pros:

位置不錯 走路到秋葉原跟上野都很近

Cons:

烘衣機要烘比較久 有需要洗衣服的要注意一下

2026-03-09 • via Nuitee
P
Peripatetic Lifestyle • solo_traveller • us
8
2026-03-06 • via Nuitee
Y
Yi-Chin • solo_traveller • tw
8
2026-03-06 • via Nuitee
S
Suthisa • family_with_children • th
8
Pros:

Location is very good, close to metro and Ameyoko. Family mart is near hotel.

Cons:

It's not well sound proof

2026-03-04 • via Nuitee
Y
Yasmin • solo_traveller • us
8
Comfortable, quiet hotel away from tourist bustle
Pros:

The hotel is in a quiet, mainly residential area, about 15 minutes' walk from the Keihan and also JR Ueno stations. I liked that there were not a lot of touristy things around, but it was an easy walk over to Ueno Park and Ameyoko. The room is plain but clean and not as tiny as many Japanese hotels; the bath is deep, and they provide personal hygiene items as well as a robe/gown and slippers. The hotel breakfast (extra charge; reserve on check-in) was a very filling Japanese-style combination (see photo); be aware they don't offer coffee, but the hotel coffee shop opens mid-morning and there are coffee vending machines and convenience stores nearby as well. There are several steps from street level to the front door, so plan to carry up luggage. Inside, there are elevators. The staff may not speak much English: it's helpful if you speak some Japanese or are comfortable using Google Translate on your phone. I found this a relaxing and comfortable place to stay, in Ueno's laid back vibe.

2026-03-02 • via Nuitee
B
Bruno • solo_traveller • us
7
2026-02-28 • via Nuitee
T
Tony Chee • extended_group • hk
8
2026-02-28 • via Nuitee
I
IM • solo_traveller • au
8
2026-02-28 • via Nuitee
T
Takako • family_with_children • jp
8
東大に1番近い宿
Pros:

東大理系受験に最高のロケーションでした

Cons:

エコプランで3泊4日ずっと部屋の掃除がなかったこと。

2026-02-26 • via Nuitee
S
Sheng Chuan • solo_traveller • tw
8
2026-02-25 • via Nuitee
薏婷 • family_with_children • tw
7
2026-02-24 • via Nuitee