Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Ironing service
Massage services
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Inconvenient entrance steps
Small bathroom toilet
Mold and poor lighting in some areas

Categories

Cleanliness
7.95
The room was clean, bathroom was well stocked and easy to enjoy, but there were some comments about mold and poor lighting.
Service
8.95
The staff were friendly and welcoming, very helpful during the stay.
Location
8.95
Great location close to metro stations and a lively shopping district.
Room Quality
7.95
Rooms were spacious but some mentioned bathroom design issues and thin mattresses.
Amenities
7.45
Amenities were basic and some facilities need improvement, particularly soundproofing.
Value for Money
7.95
The hotel offers decent value for the price, although some aspects like cleanliness raised concerns.
Food and Beverage
7.95
No food options were highlighted in reviews, considered standard for hotel tier.
Overall Experience
8.45
Overall a positive experience with helpful staff and good location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:54

Property Description

Convenient Location
Ueno First City Hotel is perfectly situated just steps away from Yushima Subway Station and a short stroll from JR Okachimachi Station, making it an ideal base for exploring Tokyo.

Comfortable Accommodation
Experience comfort and convenience in our well-equipped rooms featuring modern amenities such as free Wi-Fi, flat-screen TV, and a private bathroom, ensuring a pleasant stay for all guests.

Attractions and Accessibility
With popular tourist spots like Ueno Zoo and Tokyo National Museum within walking distance, and easy access to Akihabara, Asakusa, and Ginza via Ueno Station, your stay at Ueno First City Hotel promises to be both enjoyable and hassle-free.

Book your stay now at Ueno First City Hotel and embark on a memorable Tokyo adventure!

Important information:

Guests who plan to arrive after check-in hours (10 pm) must inform the property in advance. If the property is not notified in advance, the booking may be treated as a no-show and the total price of the reservation will be charged. Contact details can be found in the booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 447 reviews
Cleanliness: 7.95
Service: 8.95
Location: 8.95
Room Quality: 7.95
Amenities: 7.45
Value for Money: 7.95
Food and Beverage: 7.95
Overall Experience: 8.45
S
Sandra • solo_traveller • nl
6
Pros:

It was close to the Ueno park, 6 min walk. 7 min to the subway. Nearby is a local market. I stay just one night. Room was very cozy, small. Easy to go to the airport by train.

Cons:

Check in is after 15.00u.

2026-04-11 • via Nuitee
A
Ampikar • extended_group • th
9
Nice staff
Pros:

Staff

2026-04-11 • via Nuitee
M
moea • family_with_children • pf
7
Good stay but simple
Pros:

L'emplacement pas loin de Ueno et Alihabara a pied et le calme autour de l'hôtel mais un grand choix pour se restaurer.
Les chambres sont confortables.

Cons:

Parfois petites chambres.
Le fait d'avoir des options de réservations sans ménage.

2026-04-11 • via Nuitee
C
chien_chung • family_with_children • tw
3
不會再來了
Pros:

離湯島站近一點

Cons:

吹風機 加濕器 空調的風口極度的髒；
有緊急的事要跟櫃台人員借個電話，回覆不行，
問哪裡有公用電話，回覆不知道！！！

2026-04-11 • via Nuitee
N
nagashima • couple • jp
5
2026-04-02 • via Nuitee
W
wiratchanee.nan • family_with_children • th
8
ชอบมาก อยากไปอีก
Pros:

ชอบที่นอนสไตร์ฟูกปูกับพื้น ให้บรรยาศแบบคนญ๊่ปุ่นแท้ๆ

Cons:

ห่างจากสถานีรถไฟหลักไปนิดหน่อย แต่ก็เงียบสงบดี

2026-04-01 • via Nuitee
S
Seth • solo_traveller • us
10
A peaceful retreat after sightseeing in Tokyo.
Pros:

After spending a week in Tokyo, I can confidently say I made the right choice in choosing Ueno as my neighborhood. What's more, Ueno First City Hotel was probably the best choice in terms of value for money and the location within Ueno. It's off the main tourist drag and it feels quiet during the day and night. I needed that after the busyness of the city each day. It's a bit of a walk (but not a dealbreaker) to Ueno station for the Yamanote Line but there are metro stops closer to the hotel.

Room was basic but clean and comfortable, enjoyed the deep bath every night after getting back. There are laundry facilities in the basement. Midway through my stay, I realized I had miscalculated my bookings (accidentally booked a day less than I needed before going to Osaka), and the desk staff were very helpful allowing me to book another night in the same room, which helped me avoid making a trek with my bags.

Cons:

I never did figure out the hours of the cafe downstairs. They happened to be open the day I checked in, which allowed me to kill some time. Food was good and staff were friendly there. But their posted hours never seemed to be correct, and just seemed to be a matter of luck if they were open or not. But it doesn't affect my score of the hotel itself.

2026-03-31 • via Nuitee
M
Ming • couple • tw
9
Pros:

服務人員親切

Cons:

離上野車站距離較遠、房間較小、進入飯店需要抬行李

2026-03-27 • via Nuitee
S
Sorawit • extended_group • th
10
Pros:

The best hotel

2026-03-27 • via Nuitee
C
CHIA HUNG • solo_traveller • tw
8
2026-03-25 • via Nuitee
H
HSIAO MI • family_with_children • tw
10
Pros:

房間很寬敞舒適，而且服務員都nice，退房後也會幫忙把行李拿下來，下次回東京旅遊會是我第一首選住宿地方

2026-03-25 • via Nuitee
S
ShihHsien • extended_group • tw
10
只是過夜的話，瑕不掩瑜
Pros:

早上上飛機前有份好吃的日式早餐定食實在太棒了，距離上野skyline非常近

Cons:

廁所潮濕味很重，浴廉很臭，廁所門鎖也沒辦法上鎖

2026-03-23 • via Nuitee
C
CHIEH MEI • solo_traveller • tw
7
2026-03-22 • via Nuitee
P
Pei chin • solo_traveller • tw
7
Pros:

地點

Cons:

隔音不佳

2026-03-18 • via Nuitee
C
Cecile • couple • fr
8
emplacement parfait, chambre confortable mais pas très fonctionnelle
Pros:

l'emplacement à proximité du metro et quartier très agréable.

Cons:

la chambre était très petite. il manque une penderie avec suffisamment de cintres et un espace pour mettre les valises. en bref, la chambre n'est pas très bien agencée

2026-03-17 • via Nuitee
B
Bryan • solo_traveller • br
10
2026-03-16 • via Nuitee
R
Rachel • couple • ca
8
2026-03-11 • via Nuitee
P
Patricia • couple • fr
10
2026-03-10 • via Nuitee
P
Peach Warinthorn • family_with_children • th
1
Cons:

On the first day of check-in, I asked the staff if they could store our luggage for us, as we were checking out in two days and had a reservation to return in four days (they has been check my reservation and confirm it). We were assured of a fee, which we agreed to pay. However, on the day of check-out, when we tried to leave our luggage, a male staff member displaying impolite with us and simply said they wouldn't accept it, even though we repeatedly explained that we had discussed this on check-in and they didn't accept any luggage storage. This disrupted our travel plans to another city because we had to drag our luggage around to find a place to store it. If the hotel didn't want to store our luggage, they shouldn't have promised us on the first day, or if there were any changes, they should have informed us beforehand.

2026-03-10 • via Nuitee
P
Peach Warinthorn • family_with_children • th
1
Cons:

On the first day of check-in, I asked the staff if they could store our luggage for us, as we were checking out in two days and had a reservation to return in four days (they has been check my reservation and confirm it). We were assured of a fee, which we agreed to pay. However, on the day of check-out, when we tried to leave our luggage, a male staff member displaying impolite with us and simply said they wouldn't accept it, even though we repeatedly explained that we had discussed this on check-in and they didn't accept any luggage storage. This disrupted our travel plans to another city because we had to drag our luggage around to find a place to store it. If the hotel didn't want to store our luggage, they shouldn't have promised us on the first day, or if there were any changes, they should have informed us beforehand.

2026-03-10 • via Nuitee