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SureStay Plus Hotel by Best Western Buckhannon
Back
Free
Children allowed
Facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
See all facilities
Property facilities
Back
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Business center
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Heating
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Family rooms
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Pets allowed
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BBQ facilities
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Lift / Elevator
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Luggage storage
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Facilities for disabled guests
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Meeting/banquet facilities
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Wheelchair accessible
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ATM/cash machine on site
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Vending machine - drinks
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Toilet with grab rails
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Vending machine - snacks
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Higher level toilet
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Outdoor furniture
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Picnic area
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Fruits
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Security alarm
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Breakfast takeaway containers
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Key card access
Review Highlights
Pros:
Friendly, helpful staff
Clean rooms and bathrooms
Good location / easy access
Comfortable beds (reported by several guests)
Ample parking and quiet surroundings (noted by multiple guests)
Cons:
Inconsistent breakfast quality / variety
Noise issues (neighbors, doors, elevator)
Occasional maintenance problems: poor Wi-Fi, TV, key/lock issues
Some rooms small or with outdated furniture
Strong room scent reported by at least one guest (allergy concern)
Categories
Cleanliness
9
Multiple reviewers praised rooms and bathrooms as clean and remarked on remarkable cleanliness property-wide; a few noted a heavy scent in one room and a slippery floor in a handicap room.
Service
9.2
Staff and front-desk repeatedly described as friendly, courteous and helpful; several mentions of excellent check-in staff and attentive housekeeping, with one report of an unhelpful front-desk incident.
Location
8.8
Frequently noted as convenient (right off Rt 33, close to town) with nice scenery and easy access; a few noise complaints were about neighbors/doors rather than the location itself.
Room Quality
7.4
Mixed room quality: some guests found beds very comfortable and rooms neat, while others reported small rooms for the price, worn/outdated furniture, mattress issues, elevator noise and occasional key/TV problems.
Amenities
7.5
Basic amenities present but inconsistent: several reports of poor Wi-Fi, TV/keys issues and limited variety at breakfast for some stays; positive note on a well-equipped handicapped bathroom in one review.
Value for Money
8.6
Perceived as good value by several guests (price noted positively), though a few felt rooms were small for the price or that some amenities fell short.
Food and Beverage
7.6
Breakfast experiences varied widely: some found it well stocked with good variety and plenty of food, while others called it mediocre or terrible and noted limited variety at times.
Overall Experience
9.1
Overall positive impressions driven by friendly staff, cleanliness and location; common negatives were noise, occasional maintenance/amenity failures and inconsistent breakfast, but many guests said they'd return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25
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Property Description
Welcome to SureStay Plus Hotel by Best Western Buckhannon!
Convenient Amenities: Enjoy our barbecue facilities, shared lounge, and 24-hour front desk for all your needs during your stay.
Modern Comforts: Stay connected with free WiFi, and make use of the ATM and luggage storage for your convenience.
Cozy Accommodations: Each unit is equipped with a fridge for storing your favorite snacks and beverages.
Book now to experience a delightful stay at SureStay Plus Hotel by Best Western Buckhannon!
Important information:
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Check-in and check-out hours:
Check-out: 11:00 AM
Airport code:
EKN
Location
Property Accessibility
Total Disability Score:
35.71
Public Area
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
Reception And Restaurant
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
Elevator
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
Show all accessibility features
Back
Public Area
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
Reception And Restaurant
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
Elevator
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
Room
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
Toilet And Shower
- Toilet Grabbing Handles: No
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Level Floor: No
Stairs
- Handrails: No
- Stair Marked: No
Pool And Spa
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
Parking
- Parking Wheelchair Accessible: No
Public Toilets
- Public Toilets Emergency Cord: No
Crouches Cane Impaired
- Crouches Cane Impaired: Yes
Elderly Impaired
- Elderly Impaired: Yes
Electric Wheelchair
- Electric Wheelchair: Yes
Hearing Impaired
- Hearing Impaired: No
Manual Wheelchair
- Manual Wheelchair: Yes
Visually Impaired
- Visually Impaired: No
Wheelchair Or Scooter Impaired
- Wheelchair Or Scooter Impaired: Yes
Crouches Cane Impaired Score
- Crouches Cane Impaired Score: 50
Elderly Impaired Score
- Elderly Impaired Score: 50
Electric Wheelchair Score
- Electric Wheelchair Score: 50
Hearing Impaired Score
- Hearing Impaired Score: 0
Manual Wheelchair Score
- Manual Wheelchair Score: 50
Visually Impaired Score
- Visually Impaired Score: 0
Wheelchair Or Scooter Impaired Score
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
8.4
Based on 232 reviews
Cleanliness:
9
Service:
9.2
Location:
8.8
Room Quality:
7.4
Amenities:
7.5
Value for Money:
8.6
Food and Beverage:
7.6
Overall Experience:
9.1
M
McMinn
•
solo_traveller
•
us
8
2026-11-07
•
via Nuitee
S
Stormy
•
extended_group
•
us
7
Decent location an employees but horrible cleanliness
Pros:
There was hair in our linen that wasnt ours an in the restroom. Very disgusting!
Cons:
Hair in linen an bathroom
2026-11-04
•
via Nuitee
S
steve
•
couple
•
us
9
A good location. I will try to get reservations the next time we visit Elkins.
Pros:
The breakfast was ok.
Cons:
The bed could've been a little better
2026-10-28
•
via Nuitee
J
John
•
family_with_children
•
us
8
2026-10-18
•
via Nuitee
R
Rochelle
•
couple
•
us
10
Staff was very accommodating. Made sure we could book an extra night to complete our stay when a cancellation became ava
2026-10-07
•
via Nuitee
J
Jacob
•
solo_traveller
•
us
10
2026-09-19
•
via Nuitee
A
Aisha
•
solo_traveller
•
us
10
Pros:
Everything. This is a well taken care of facility with great staff
2026-09-07
•
via Nuitee
G
Gayle
•
solo_traveller
•
us
4
It was clean , there was hot water. Normal amenities were lacking.
Pros:
Clean
Cons:
Internet didn’t work. Tv didn’t work. Keys had to be re-keyed several times because they didn’t reliably open the door.
2026-09-05
•
via Nuitee
R
Rayma
•
couple
•
pr
9
2026-09-02
•
via Nuitee
K
Katrina
•
couple
•
us
10
Front desk is friendly and always aware if a guest is at the desk.
Pros:
Clean and friendly
2026-08-31
•
via Nuitee
S
Susan
•
family_with_children
•
us
9
Pros:
the breakfast was well stocked and had a good variety. the handicapped bathroom was great.
Cons:
less noise
2026-08-25
•
via Nuitee
G
Gary
•
extended_group
•
us
9
Pros:
Staff was very kind and always smiling. Property was clean and neat theoughout stay.
Cons:
NA
2026-08-23
•
via Nuitee
D
David
•
solo_traveller
•
us
8
Pros:
Staff was great
Cons:
my room happened to be across from the elevator and would hear the dinging anytime it opened.
Just the nature of the room location. Will stay again.
2026-08-21
•
via Nuitee
L
Lisa
•
solo_traveller
•
us
10
2026-08-19
•
via Nuitee
K
KEVIN
•
solo_traveller
•
us
10
Pros:
Bed were really comfortable and very clean
Cons:
Nothing i did not like
2026-08-17
•
via Nuitee
G
Greg
•
solo_traveller
•
us
10
2026-08-06
•
via Nuitee
G
GODBLESS
•
family_with_children
•
us
3
No slippers in the room, no tooth brush , no tooth paste. No bottle water, my worse tay ever.
2026-08-04
•
via Nuitee
T
Treva
•
couple
•
us
9
2026-08-02
•
via Nuitee
S
Salam
•
couple
•
us
7
2026-07-16
•
via Nuitee
S
Smith
•
couple
•
us
10
2026-07-15
•
via Nuitee
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