Paradise Saigon Boutique Hotel & Spa

Firstly, desk staff were quite abrupt from the moment of arrival. No “hello” or any greeting, but instead “passports”.

Secondly, though we had already prepaid for the first night for two rooms, we were made to go walking for an hour on a hot day to change money to pay in full for both rooms before we could even leave our bags in our room after arriving slightly tired from our flight. The staff could see how exhausted some people were and even though I offered to go and change the money myself, they wouldn’t allow the others access to their rooms. Not acceptable for some older people in my group and I think a terrible attitude to have.

In following days I also heard reception staff actually berate other guests because the hotel wanted them to pay some accrued expenses such as happy hour balances, rather than wait for the checkout date. I heard the guests ask why this was being asked, given they had fully paid for their rooms and that the hotel had copies of their passports, and the hotel staff just said “it’s policy”. Again, not acceptable in my mind.

We found many of the other staff quite unfriendly and unwelcoming, including most of the staff at breakfast, and many room service staff. We got the feeling they are not happy and that it probably comes from the top.

However the most disappointing thing about this hotel is the breakfasts in the morning. Apart from eggs and chicken pho and fresh fruit, most of the rest of the food appeared to be leftovers and very unappetising looking.
I’m not someone who expects hotel breakfasts to be top notch, and I can often try most things on display, however at this hotel there was hardly much that even I could bring myself to try, and many of the serving dishes of the normal non-leftover foods were empty and wouldn’t be refilled until someone pointed it out.

Added to this, the coffee options served at breakfast were always TERRIBLE. I’ve drank coffee all over Vietnam and love to try the many varieties on offer.

Beds could be king size not 2 double beds .
Rooftop bar staff were unfriendly at times
Reception staff were unfriendly

On site spa was a bad experience. Pressure to tip was inappropriate

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We were a day late arriving due to flight cancelled ex Dublin. I sent two emails explaining this. When we arrived we were told that our room was gone but a more expensive room was available ! The " Hotel is Full " I explained to reception that we had notified them but they were not moving. We booked and paid into the dearer room. We had dinner & breakfast on our own in the Hotel restaurant that night & following morning. If the Hotel was full I would love to know where everyone was.
We felt we were being taken for a ride & I have subsequently told friends, family and acquaintance not to use the Paradise Saigon Hotel in Ho Chi Minh City.

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Os funcionários não comunicavam fluentemente em inglês, o que dificultou um pouco a nossa estadia. Por exemplo, pedimos um café que demorou cerca de uma hora a ser entregue, aparentemente por dificuldade de compreensão do pedido.

Por outro lado, também não nos foi informado antecipadamente de que qualquer serviço solicitado no hotel teria de ser pago antes de ser realizado.

Além disso, tínhamos uma viagem marcada por volta das 06h da manhã e, por esse motivo, tivemos de fazer o check-out durante a madrugada. Considerando que a noite estava integralmente paga, teria sido apreciado que o hotel disponibilizasse uma pequena caixa de pequeno-almoço ou alguns alimentos para levar.

Room was dirty, air con uncontrollable
Glasses in bathroom were not changed during our stay, needed these to rinse when we brushed our teeth

The room was dirty, you can see the shower hasn’t been properly cleaned. There was a window in the room, but it had been cracked, held together with duck tape. The windows were so dirty. Very loud. Very poor communication with the staff prior to coming to the hotel.

Das Zimmer war mit schon ziemlich in die Jahre gekommenden Möbel ausgestattet. Die Tür zum Badezimmer hat im.unteren Teil offenen Spalten,sodas der Toilettengang ziemlich peinlich war. Und um in die Dusche zu kommen musste man sich ziemlich schmal machen um die türe öffnen zu können. Es war kein Delux-Zimmer sondern für mich ein ganz normales hotelzimmer ohne besondere Detail

1.游泳池很小，開放時間非常短，感覺根本沒打算給人用（6am~7am)
2.訂了比較好的房型（有浴缸的），房間老舊、冰箱根本不冰、馬桶壞掉，打電話請他們來修，結果說是下面水管的一個開關沒轉開，還教我怎麼開？請問我是來住宿的還是來實習修馬桶？根本在浪費我的時間
3.check out時，一位女服務人員態度沒有很好的要我們坐在櫃檯旁邊的reception desk等房務人員檢查房間，我們被晾在那超過五分鐘，女服務人員也離開去忙別的，當我以為沒事時，準備起身問是否可以離開時，那個女生很兇的說我們不能走，因為我們同行人月經的血沾到床單上，需賠錢，我們覺得沒問題，但是對方一拿出計算機就按了個快台幣$700的價格，這遠超過越南當地的送洗費用了，因此我馬上說太貴了，需要看飯店的價目表，那位女生也很兇的拿著手機中房務拍的照片，一直問要不要拿實體床單下來給我們看。有事嗎？我從來都沒有否認，只是價格應該是透明化，而不是那個女生計算機按多少就是多少吧？那同理可證，前一晚浪費我打電話跟我等修馬桶的時間，我是不是也可以按個計算機跟你們報價？

整個根本在鬼打牆，後來我們還是付了錢，但剛剛看了其他人的評論才發現這可能是一間會亂找理由多收費的飯店，請避雷！

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