Mercure Koh Chang Hideaway

Hotels
•
Mercure
7.9 (624 reviews)
111/1 Moo 1, Koh Chang Tai, Koh Chang , Ko Chang , th

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Expensive food
Aging facilities

Categories

Cleanliness
7.61
There was a bad smell in the room and toilet, indicating cleanliness issues.
Service
8.58
Overall positive feedback regarding the friendly staff and great housekeeping.
Location
8.62
Great beach location and easy access to bars and restaurants nearby.
Room Quality
8.07
Most rooms spacious and comfortable, but some reports of aging facilities.
Amenities
7.6
Pool cleanliness issues noted, but overall good amenities offered.
Value for Money
7.06
Expensive food and drink prices were a concern, indicating poor value.
Food and Beverage
7.11
Food was noted as pricey for the quality, and coffee was criticized.
Overall Experience
8.58
Overall a positive experience, despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 22:11

Property Description

Luxurious Thai-Style Rooms
Indulge in modern Thai-style rooms at Mercure Koh Chang Hideaway - SHA Extra Plus, each equipped with a flat-screen TV, minibar, and tea/coffee facilities. Some rooms even offer a private balcony for a touch of exclusivity.

Pampering Spa Treatments and Private Beach
Unwind with relaxing spa treatments, including body massages, sauna sessions, and hot tubs. With a private beach just steps away, guests can bask in tranquility and rejuvenation.

Dining with a View
Savor international and Thai cuisines at The Bay Restaurant while overlooking the sea and pool. For ultimate convenience, 24-hour room service is also available.

Book now to experience luxury and serenity at Mercure Koh Chang Hideaway - SHA Extra Plus.

Important information:

Please note that the name of the credit card holder must be the same as the guest's name and credit card must be presented to the property upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TDX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 4 years old to 12 years old stay for THB 600 per person per night when using an available extra bed.
    People 13 years old and over stay for THB 1,200 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 624 reviews
Cleanliness: 7.61
Service: 8.58
Location: 8.62
Room Quality: 8.07
Amenities: 7.6
Value for Money: 7.06
Food and Beverage: 7.11
Overall Experience: 8.58
P
Pichet • family_with_children • th
8
2026-04-10 • via Nuitee
P
Phornchai • solo_traveller • th
10
เพอร์เฟค แล้วเราจะกลับมาใหม่ และแนะนำ คนรู้จัก ให้เข้าพักที่นี่
Pros:

อาหารเช้าอร่อย พนักงานบริการดีสระว่ายน้ำสะอาด ชายหาดสวยงาม ห้องพักสะอาด

Cons:

ไม่มี

2026-04-10 • via Nuitee
• couple • at
10
2026-04-10 • via Nuitee
S
Serge • family_with_children • fr
10
Pros:

Nous faisons toujours une halte dans cet hôtel, personnel adorable, endroit idéal pour se reposer et profiter de la piscine et jacuzzi.

Cons:

Ras

2026-04-09 • via Nuitee
H
HAYLEY • couple • au
9
Excellent, beautiful room great location
Pros:

Mark at reception was fantastic if you have an issue it was sorted out immediately, customer service fantastic

Cons:

An atm would be nice and different entertainment

2026-04-09 • via Nuitee
S
Stella • family_with_children • gb
10
2026-04-08 • via Nuitee
K
K • family_with_children • de
8
2026-04-07 • via Nuitee
T
Timo • couple • de
8
Für ein paar Tage ok, aber das Preis Leistungs Verhältnis hat nicht ganz gepasst
Pros:

Wir hatten die Poolvilla, Zimmer und Bad vollkommen ok und sauber.
Außerhalb der Anlage gibt es einige Restaurants und ein paar Mini Markts

Cons:

Leider wurde unser Pool nicht gereinigt und der Filter war entweder defekt oder wurde nicht eingeschaltet. Bei unserem fünftägigen Aufenthalt wurde das Wasser immer trüber und viele Insekten trieben an der Oberfläche.
Das Restaurant haben wir nicht besucht da unserer Meinung nach ziemlich überteuert. Auch die Getränke an der Beach Bar sehr teuer.

2026-04-06 • via Nuitee
J
Jha • couple • in
10
2026-04-03 • via Nuitee
S
shane • couple • ie
8
2026-04-03 • via Nuitee
• family_with_children • th
8
2026-04-02 • via Nuitee
M
Maikel • family_with_children • nl
4
Cons:

Old buildings, old rooms, dirty rooms

2026-04-01 • via Nuitee
L
Laure • family_with_children • fr
10
2026-03-30 • via Nuitee
J
Janth • family_with_children • nl
8
Pros:

Kamer met prive zwembad. Opzet resort veel pravicy

Cons:

Er was alleen een open restaurant. Airco was niet mogelijk en dus erg benauwd en warm en veel last van muggen.

2026-03-26 • via Nuitee
A
Alan • couple • gb
8
Pros:

beautiful hotel great sunset on the beach

Cons:

distance from the rest of koh Chang's attractions

2026-03-26 • via Nuitee
K
Karsten • family_with_children • de
9
2026-03-24 • via Nuitee
M
Manfred • family_with_children • de
10
2026-03-24 • via Nuitee
T
Thippawan • couple • de
10
Ist alles sehr schön 🥰
Pros:

Sehr schön 🥰

Cons:

Nicht

2026-03-24 • via Nuitee
W
Wolf-Christian • couple • de
4
Verbesserungen im Servicebereich dringend erforderlich
Pros:

Die Lage war ausgezeichnet. Eine traumhafte Bucht.

Cons:

Heineken Bier mit abgelaufenen Haltbarkeitsdatum wurde serviert. Abscheulicher Geschmack. Noch schlimmer war die Tatsache, dass das Personal mir weismachen wollte, das es sich um das Produktionsdatum handelte. Das Bier war aber gemäß dem best before end Date um 6 Monate abgelaufen.
Am nächsten Tag passierte das gleiche nochmal. Das Problem hatte ich in der Zwischenzeit auch der Rezeption geschildert, scheinbar ohne Erfolg. Ferner gibt es keinen Laundryservice und auch keine Minibar. Der nächste Supermarkt ist ca.7 Minuten per Motorrad zu erreichen, immerhin werden 2 Flaschen Wasser bereitgestellt.
Zum guten Schluss wurden aufgrund falscher Rechnungslegung mir noch rd. 400 Baht zu viel berechnet, die mit meinem Deposit verrechnet wurden.
Leider ist mir das erst im Taxi aufgefallen.

2026-03-24 • via Nuitee
J
Jacques • family_with_children • fr
8
Administration non professionnelle
Pros:

Les deux piscines et le petit déjeuner

Cons:

La plage est belle mais il est très difficile de partir nager à cause des pierres qui blessent les pieds

Les nombreux messages échangés pour obtenir que ma fille soit logée près de nous.

2026-03-24 • via Nuitee