Mercure Koh Chang Hideaway

Hotels
•
Mercure
7.9 (624 reviews)
111/1 Moo 1, Koh Chang Tai, Koh Chang , Ko Chang , th

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Expensive food
Aging facilities

Categories

Cleanliness
7.61
There was a bad smell in the room and toilet, indicating cleanliness issues.
Service
8.58
Overall positive feedback regarding the friendly staff and great housekeeping.
Location
8.62
Great beach location and easy access to bars and restaurants nearby.
Room Quality
8.07
Most rooms spacious and comfortable, but some reports of aging facilities.
Amenities
7.6
Pool cleanliness issues noted, but overall good amenities offered.
Value for Money
7.06
Expensive food and drink prices were a concern, indicating poor value.
Food and Beverage
7.11
Food was noted as pricey for the quality, and coffee was criticized.
Overall Experience
8.58
Overall a positive experience, despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 22:11

Property Description

Luxurious Thai-Style Rooms
Indulge in modern Thai-style rooms at Mercure Koh Chang Hideaway - SHA Extra Plus, each equipped with a flat-screen TV, minibar, and tea/coffee facilities. Some rooms even offer a private balcony for a touch of exclusivity.

Pampering Spa Treatments and Private Beach
Unwind with relaxing spa treatments, including body massages, sauna sessions, and hot tubs. With a private beach just steps away, guests can bask in tranquility and rejuvenation.

Dining with a View
Savor international and Thai cuisines at The Bay Restaurant while overlooking the sea and pool. For ultimate convenience, 24-hour room service is also available.

Book now to experience luxury and serenity at Mercure Koh Chang Hideaway - SHA Extra Plus.

Important information:

Please note that the name of the credit card holder must be the same as the guest's name and credit card must be presented to the property upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TDX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 4 years old to 12 years old stay for THB 600 per person per night when using an available extra bed.
    People 13 years old and over stay for THB 1,200 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 624 reviews
Cleanliness: 7.61
Service: 8.58
Location: 8.62
Room Quality: 8.07
Amenities: 7.6
Value for Money: 7.06
Food and Beverage: 7.11
Overall Experience: 8.58
R
Reece • family_with_children • gb
10
2026-03-07 • via Nuitee
W
Wiwat • solo_traveller • ch
9
Cons:

Lage:nicht viel los in der Gegend.Etwas abgelegen von den belebteren Orte .Schwierig/teuer zu erreichen ohne Roller.

2026-03-06 • via Nuitee
C
Casper • family_with_children • dk
10
Pros:

Stue værelse med direkte adgang til havet. Jacuzzien var dejlig

Cons:

Intet

2026-03-06 • via Nuitee
K
Keelan • couple • gb
2
Cons:

Very dated old hotel the pool looks like a swamp not well maintained & fake grass in Thailand ? This hotel needs to accept it’s a 3* and lower there prices

2026-03-06 • via Nuitee
S
Sandra • solo_traveller • at
8
Super Aufenthalt & schöner Bucht
Pros:

Kleiner Resort. Unaufgeregt

2026-03-06 • via Nuitee
P
Pierre • family_with_children • fr
9
Pros:

Le confort des chambres et le buffet petit-déjeuner

Cons:

Les rochers et pierres dans les lieux de baignade

2026-03-05 • via Nuitee
Z
Zupzip • family_with_children • th
9
Pros:

พนักงานบริการดีทุกขั้นตอนค่ะ ห้องพักกว้าง ที่นอนนุ่มกำลังดี สิ่งอำนวยความสะดวกในห้องพักครบถ้วน อาหารเช้าหลากหลายดีค่ะ และวิวตอน Sunset ดีมากๆๆๆๆๆๆ ใกล้ท่าเรือบางเบ้า

Cons:

ที่นอนของเตียงเสริมเป็นแค่เตียงสปริงซึ่งปวดหลังมากค่ะ

2026-03-03 • via Nuitee
S
Szabolcs • family_with_children • hu
9
2026-03-02 • via Nuitee
T
Tore Normann • family_with_children • no
8
Pros:

Good service

Cons:

Dyrt å handle mat og drikke på hotellet

2026-03-01 • via Nuitee
C
Claude • family_with_children • th
9
2026-03-01 • via Nuitee
J
Jakub • family_with_children • se
7
Pros:

Piękne otoczenie hotelu i bardzo dużo zieleni

Cons:

1.Pokój który nie posiadał żadnego wyjścia na balkon, a więc ciężko było wysuszyć ubrania.
2. Przy większych ulewach woda wdziera się do pokoju przez sufit, ten sam problem jest też w miejscu gdzie serwowany jest bufet, woda kąpie z sufitu.

2026-02-28 • via Nuitee
A
Ahonen • family_with_children • fi
10
2026-02-28 • via Nuitee
D
Dr Parmjit • couple • gb
8
2026-02-28 • via Nuitee
D
Donald • couple • es
8
Pros:

Very tranquil resort and village. Enough locally but definitely not a buzzing tourist area.

2026-02-26 • via Nuitee
L
Leon • family_with_children • hr
8
2026-02-26 • via Nuitee
J
JIAMEI • couple • cn
10
值得再来，会向朋友推荐。Definitely worth visiting again, and I’d recommend it to friends.
Pros:

1. 位置很好，有一片自己的沙滩可以散散步，出门的几家餐厅品质也都不错，虽然离最热闹的镇上有一点距离，但这附近应有尽有，安静闲适，适合度假。
2. 服务人员有礼貌且热心。
3. 房间很大，洗浴产品是elemental herbology，我很喜欢。

1. The location is great – it has private beach for walks, and the restaurants right outside are all quite good. Though it’s a bit far from the liveliest part of town, everything you need is right around here. It’s peaceful and relaxing, perfect for a getaway.
2. The staff are polite and very helpful.
3. The room is spacious, and I really liked elemental herbology, the brand of the bath and body care products.

Cons:

1. 空调对着床头吹，比较不适应。
2. 游泳池里的水漂白剂加太多了，游泳的时候眼睛很不舒服。

1. The air conditioner blows directly toward the bed, which was a bit uncomfortable.
2. There was too much bleach/chlorine in the swimming pool – it irritated my eyes while swimming.

2026-02-26 • via Nuitee
M
Mathieu • family_with_children • fr
5
Hôtel désuet qui n’a pas l’esprit Accor
Pros:

L’accès direct à la plage
Le surclassement

Cons:

Hôtel désuet / ce n’est pas l’esprit Accor qui rassure les francais. Amis fuyez!
Les photos sont trompeuses, l’hôtel est beaucoup plus vieux que sur les photos
Les équipements sont vieux, le sol de notre chambre tout abîmé, les plombs sautaient sans arrêt, les bâtiments aussi sont vieux.

2026-02-25 • via Nuitee
P
Pawel • family_with_children • pl
9
2026-02-25 • via Nuitee
J
James • family_with_children • gi
8
A good family safe hotel
Pros:

Pool is well maintained the staff are very helpful. Rooms are clean.Beach is good.

Cons:

Food is a bit pricy considering just out side there are a few good food places very cheap to eat.

2026-02-24 • via Nuitee
L
line • family_with_children • fr
10
Pros:

La propreté, le luxe, la gentillesse et la réactivité du personnel, le petit déjeuner très varié et change tous les jours, l’accès direct à la piscine et la taille de la piscine, la présence de nombreux boutiques et excellents restaurants juste en face

Cons:

Un peu loin des quartiers très animés

2026-02-24 • via Nuitee