Mercure Koh Chang Hideaway

Hotels
•
Mercure
7.9 (718 reviews)
111/1 Moo 1, Koh Chang Tai, Koh Chang , Ko Chang , th

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Expensive food
Aging facilities

Categories

Cleanliness
7.61
There was a bad smell in the room and toilet, indicating cleanliness issues.
Service
8.58
Overall positive feedback regarding the friendly staff and great housekeeping.
Location
8.62
Great beach location and easy access to bars and restaurants nearby.
Room Quality
8.07
Most rooms spacious and comfortable, but some reports of aging facilities.
Amenities
7.6
Pool cleanliness issues noted, but overall good amenities offered.
Value for Money
7.06
Expensive food and drink prices were a concern, indicating poor value.
Food and Beverage
7.11
Food was noted as pricey for the quality, and coffee was criticized.
Overall Experience
8.58
Overall a positive experience, despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 22:11

Property Description

Luxurious Thai-Style Rooms
Indulge in modern Thai-style rooms at Mercure Koh Chang Hideaway - SHA Extra Plus, each equipped with a flat-screen TV, minibar, and tea/coffee facilities. Some rooms even offer a private balcony for a touch of exclusivity.

Pampering Spa Treatments and Private Beach
Unwind with relaxing spa treatments, including body massages, sauna sessions, and hot tubs. With a private beach just steps away, guests can bask in tranquility and rejuvenation.

Dining with a View
Savor international and Thai cuisines at The Bay Restaurant while overlooking the sea and pool. For ultimate convenience, 24-hour room service is also available.

Book now to experience luxury and serenity at Mercure Koh Chang Hideaway - SHA Extra Plus.

Important information:

Please note that the name of the credit card holder must be the same as the guest's name and credit card must be presented to the property upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TDX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 4 years old to 12 years old stay for THB 600 per person per night when using an available extra bed.
    People 13 years old and over stay for THB 1,200 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 718 reviews
Cleanliness: 7.61
Service: 8.58
Location: 8.62
Room Quality: 8.07
Amenities: 7.6
Value for Money: 7.06
Food and Beverage: 7.11
Overall Experience: 8.58
R
Roman • couple • cz
8
2026-05-23 • via Nuitee
M
Mireya • couple • mx
10
2026-05-22 • via Nuitee
F
Florian • extended_group • de
10
Pros:

Alles perfekt! Super Anlage und die Mitarbeiter sind großartig!

2026-05-21 • via Nuitee
R
Roman • couple • de
9
Sehr schönes Hotel in ruhiger Lage mit extrem freundlichem Personal.
Pros:

Sehr schönes Hotel in sehr schöner, ruhiger Lage. Extrem freundliches und hilfsbereites Personal. Beim Frühstück war stets für jeden etwas dabei und auch am Strand konnte man super relaxen. Vor der Tür gibt es super Restaurants und einen Roller Verleih (Soda) mit bestem Service.

Cons:

Leider muss ich einen Punkt abziehen, weil wir einige Male Morgens bis Nachmittags recht lange unterwegs waren und hatten den "Make up room"-Schalter eingeschaltet, dennoch war das Zimmer nicht gemacht, wenn wir zurück kamen. Das lag offenbar daran, dass das grüne Lämpchen vor der Tür nicht funktionierte. Dieses wurde mehrfach erfolglos versucht zu reparieren. Man könnte aber auch klopfen und rein schauen, wenn das rote Lämpchen (do not disturb), welches funktionierte, ausgeschaltet war.

2026-05-20 • via Nuitee
B
Bruno • solo_traveller • fr
9
Pros:

Le calme, spacieux, agréable

2026-05-19 • via Nuitee
S
Sven • couple • de
9
Wer Ruhe sucht ist hier richtig
Pros:

Die ruhige Lage in einem kleinen Ort. Tolle Anlage und schön eingerichtete Zimmer, tolles Frühstück und sehr freundliches und zuvorkommendes Personal.

Cons:

Leider war das Zimmer in der Nacht nicht ganz dunkel. Es drang Licht durch die Badezimmerfenster und die sehr schöne Buntglas-Trennwand in den Schlafraum.

2026-05-18 • via Nuitee
M
Martynas • family_with_children • lt
9
Pros:

We liked the room and the terrace, pool was kids friendly. Breakfast was very good.

Cons:

Beach was private but alot of shells so you cant go bare foot.

2026-05-18 • via Nuitee
D
Daniel • couple • gb
5
Was ok
Pros:

Location

Cons:

Power cuts and no running water for day

2026-05-15 • via Nuitee
G
GUIDI Laura • solo_traveller • fr
10
Pros:

L'hôtel est vraiment magnifique.
La piscine est très grande, chaude, et il y a des endroits moins profond pour les enfants.
Le personnel est vraiment adorable et la plage est très belle lorsque c'est marée haute.
Magnifique couché de soleil de la plage.

Cons:

Rien, tout était parfait.

2026-05-15 • via Nuitee
J
Jasim • couple • bh
8
2026-05-14 • via Nuitee
D
Daniel • couple • au
10
Wow, this place is a must see☺️
Pros:

Wow amazing place, quite, relaxing, the staff where the best, very kind and helpful

2026-05-14 • via Nuitee
C
Cyril • couple • fr
8
L’hôtel en général est super juste quelques petits détails à corriger
Pros:

Le cadre est magnifique

Cons:

La chambre est mal insonorisé, la douche se transforme en piscine à cause des pentes qu’il sont mal faite et la literie est beaucoup dure …

2026-05-09 • via Nuitee
D
Dawid • solo_traveller • pl
9
2026-05-06 • via Nuitee
H
Herman • couple • nl
8
2026-05-06 • via Nuitee
D
Dawid • solo_traveller • pl
9
2026-05-06 • via Nuitee
S
Shruthi • family_with_children • in
9
It was a fun family stay
Pros:

propertyu was well maintained, friendly staff

Cons:

Nothing actually, jsut could not access beach but its not becuase of hotel. only location is little far from the city

2026-05-06 • via Nuitee
A
aleksander • solo_traveller • pl
9
2026-05-06 • via Nuitee
A
Amiera • couple • nl
9
Uitstekend prachtig verblijf gehad
Pros:

Mooie schone kamers. Aardig personeel. Goed ontbijt. Lekkere zwembaden en heel schoon.

Cons:

De locatie is wel meer afgezonderd dan andere hotels.

2026-05-05 • via Nuitee
A
Amiera • couple • nl
10
2026-05-05 • via Nuitee
A
Andrew • couple • gb
10
Perfect
Pros:

Very nice property stayed in a pool villa which was a big room very clean and the pool was great also had a spa bath would recommend this room. Staff were also great and breakfast had a good enough variety.

Cons:

Nothing

2026-05-04 • via Nuitee