Andaz Xintiandi, Shanghai, By Hyatt

Andaz Xintiandi Shanghai ticks all the boxes: unbeatable location in Xintiandi, attentive service, spotless rooms, and fantastic value. Highly recommended for a comfortable stay in Shanghai!

Good location and good breakfast, clean ,comfort bed

Well equipped facilities. Service is fast. We asked several questions at the front desk. All answered. They were very patient.

Premium property located steps from bars, shops and restaurants. Great, walkable area for Shanghai. The tuna sushi tacos served at the bar are a masterpiece! Really good breakfast buffet. Amazing staff.

nice staff

We like the breakfast. The cocktail at the BLEU bar is also good.

Services from the front desk is good. We mentioned the drain was slow. When we were back, it is fixed. They also send us fruit. Thank you.

Great location. Hotel was quite good for the family.

For family reunion, I am here in Shanghai with my husband. He especially loves the sweets at the reception, claiming it’s his childhood memory.

We really enjoyed our stay here. The furniture seems a bit outdated. Same with other facilities. But we especially want to say a big Thank You to all the service staff. Their hospitality makes up for everything else. All requests or doubts were responded instantly.

Good location. Lynn is good

Great location for shopping and leisure, convenient metro links. Gorgeous decor throughout the hotel. Comfortable beds and showers. Helpful and welcoming staff.

Great location

I was on my trip to Shanghai, nothing special to expect for: I arrived at 6:30, too early normally. Then I was offered a chance to upgrade to the Deluxe Suite with a fair price. I took it and it was worth it. The only regret was not to take pictures at night. The scene was marvelous.

And btw everyone there was just too kind. The Internet was not great when accessing websites outside China though. Well I focused on everything else and who actually needs youtube on vacation:)

Remarkable, comfortable and unforgettable.

Starting with the positives: the location is perfect for tourists. While I would normally choose a Park Hyatt, the location of the Andaz was hard to beat for my family, who joined me on this business trip.

The hotel itself has the typical Andaz vibe—relaxed, colourful, and informal. Reception is handled via floating terminals, similar to Andaz New York. In practice, this can feel quite chaotic, and there is no dedicated Hyatt Preferred Guest check-in.

Regarding Globalist suite upgrades: I was assigned a “King Bed Deluxe” on a high floor, while other rooms such as the “Loft King” were apparently excluded due to “house policies.” This felt arbitrary, and I don’t believe individual Andaz properties should be making up their own rules within the Hyatt chain.

There were no further Globalist perks to speak of. My status was never acknowledged, and there were no small gestures such as welcome amenities or chocolates in the room.

The “happy hour” from 18:00–19:30 is offered to all guests at the main bar. A complimentary drink is nice, but the snacks were unremarkable (nuts and cookies only).

Breakfast was a slightly chaotic experience, often involving waiting times. It is clearly geared toward Chinese clientele—which is understandable given the hotel’s main customer base—but there is no table service beyond coffee, resulting in a somewhat underwhelming, non-luxury experience. If possible, sit in the more relaxed room on the left (green wall); the other room can be very crowded and has a canteen-like feel. On the positive side, the staff were friendly and motivated.

The rooms (we had two) are starting to show their age: scuffed wooden furniture and walls that could use a fresh coat of paint. Be sure to request a high floor to minimise street noise.

The main issue, however—and a deal-breaker for me—is the Wi-Fi for non-resident internet users. This problem has been widely reported on Tripadvisor and elsewhere, and unfortunately it is very real. With or without a VPN, the connection is either extremely slow, constantly dropping, or not working at all.

I needed to work and seriously considered checking out on day one. Being provided with a private router in my room did not meaningfully improve the situation.

For that reason alone, I will not return and cannot recommend this hotel. If you need reliable internet for work, stay away. Tourists are better off using an eSIM—but even then, the situation is frustrating and, quite frankly, unacceptable in 2026.

Emplacement parfait et proche de très bons restaurants