Andaz Xintiandi, Shanghai, By Hyatt

Hotels
•
Andaz
8.6 (444 reviews)
no.88, Songshan Road , Shanghai , cn

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Attentive service
Modern ambiance
Clean rooms
Cons:
Construction noise
Old room quality
Inconsistent amenities

Categories

Cleanliness
8.05
Mentioned issues with old room and dusty smell, as well as construction noise.
Service
9.25
Staff were attentive and accommodating, with good reviews for housekeeping.
Location
9.45
Consistently highlighted as a major positive aspect across multiple reviews.
Room Quality
7.75
Mixed reviews; some rooms were described as old and poor quality.
Amenities
8.75
Good amenities like gym and pool mentioned; however, some dissatisfaction with certain features.
Value for Money
8.55
Generally positive feedback on value, but some customers expected better quality based on price.
Food and Beverage
8.45
Breakfast received good feedback but one review pointed out a need for more international cuisine.
Overall Experience
8.55
Overall satisfaction indicated despite some specific issues with cleanliness and service speed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:10

Property Description

Luxurious Boutique Hotel in Xintiandi Area
Discover Andaz Xintiandi Shanghai-a concept by Hyatt, a futuristic boutique hotel in the heart of Xintiandi Area.

Modern Amenities and Convenient Location
Enjoy an indoor pool, fitness center, and free Wi-Fi. Steps away from Xintiandi and South Huangpi Road Subway Stations, explore the city with ease.

Elegant Rooms and Relaxing Spa
Indulge in city-view rooms with high-tech gadgets and complimentary refreshments. Unwind with spa treatments or utilize the business center for a productive stay.

Ready to experience luxury in Shanghai? Book your stay at Andaz Xintiandi now!

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for CNY 233 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 444 reviews
Cleanliness: 8.05
Service: 9.25
Location: 9.45
Room Quality: 7.75
Amenities: 8.75
Value for Money: 8.55
Food and Beverage: 8.45
Overall Experience: 8.55
J
Jan • solo_traveller • de
9
2026-03-12 • via Nuitee
W
watcharakorn • extended_group • th
9
Great location and comfort room
Pros:

Great location

2026-03-09 • via Nuitee
S
Semih • family_with_children • tr
8
2026-03-07 • via Nuitee
R
Rita • family_with_children • tw
9
飯店的位子很棒, 附近就有地鐵站跟新天地可以逛街的地方, 服務人員態度也很親切友善~ 唯獨希望早餐的選項可以再多一些！
2026-03-07 • via Nuitee
S
Salem • family_with_children • ae
10
2026-02-13 • via Nuitee
V
Vincent • solo_traveller • fr
9
Localisation vraiment sympa
Pros:

Emplacement parfait et proche de très bons restaurants

2026-02-09 • via Nuitee
L
Lily Marita • family_with_children • id
8
Hotel with nice location. Housekeeping staff is very polite.
Pros:

I like the location. It is in a nice area in Shanghai. Close to lots of nice restaurants and shops.

Cons:

We checked in at 5 pm and were told that one of our rooms were not ready. This is not acceptable because check in time was 3 pm. They said that the previous guests were still in the room. I would never think that this was an Andaz hospitality.

2026-01-29 • via Nuitee
M
minjung • couple • kr
3
Pros:

위치

Cons:

세면대 드러움

2026-01-29 • via Nuitee
F
Fatih • family_with_children • tr
9
Pros:

Perfect location

2026-01-24 • via Nuitee
1
111 • family_with_children • th
9
Cons:

การสื่อสารกับพนักงานค่อนข้างลำบาก

2026-01-22 • via Nuitee
H
Hanmo • family_with_children • sg
8
Great facilities and location
Pros:

Great gym and pool(did not use pool) and incredible selection at breakfast. Great location in xintiandi as well

Cons:

Might be because we didn’t know how to set the ac properly and it was between seasons but room was very humid. Breakfast was expensive but worth the splurge for a special occasion

2026-01-22 • via Nuitee
M
Mui Neo • solo_traveller • sg
8
Pleasant & excellent location
2026-01-20 • via Nuitee
D
Denise • extended_group • br
10
De hoje em diante, hospedagem em Shanghai, será sempre no Andaz Xintiandi.
Pros:

Amei o piso de madeira do quarto; com isolamento acústico perfeito; quarto amplo; banheiro super privativo e confortável, com vaso sanitário japonês (automático), e sala de banho impecável , com paredes de pedra bruta, duchas excelentes, e banheira com Leds e esterilizada. TODOS os menores detalhes decorativos, em todo o hotel; com uma atenção e sensibilidade, de quem gosta e entende de hospedagem de alta qualidade. Do happy hour, ao maravilhoso café da manhã; dos diferentes ambientes sociais, às peças artísticas e instalações super bem distribuídas em todos os cômodos do hotel; escolha de materiais, no hall, e corredores, funcionam como uma grande galeria de artes. Ficamos apaixonados, e vamos voltar sempre. Muito obrigado à toda a equipe do Andaz Xintiandi; e um parabéns especial aos donos da Rede, que amam e entendem do setor de hotelaria internacional.

Cons:

A porta principal – onde param os carros na recepção –, é excelente e muito funcional; no entanto, a porta giratória de serviço (do lado oposto), é manual, e muito apertada. Recomendo, aumentarem o tamanho da porta giratória, e instalarem uma automática, tipo uma grande porta giratória das lojas IKEA.

2026-01-19 • via Nuitee
E
Esther • family_with_children • sg
10
2026-01-19 • via Nuitee
M
Marta • couple • pl
10
Один з кращих готелів де я був, рекомендую однозначно
Pros:

Дуже сучасний готель, автоматизований, вся кімната керується через планшет що дуже зручно, дуже класні туалети

Cons:

В загальному нарікань немає, не весь персонал розмовляє англ, тільки менеджери але це не критично

2026-01-19 • via Nuitee
C
Celal • extended_group • tr
10
Gelirsem tekrar konaklarım 5*
Pros:

Zeminlerin halı yerine parke kaplı olması

Cons:

Herşey iyiydi

2026-01-19 • via Nuitee
R
ReachMoon • Family • Fairfax County, Virginia
2
Not a pleasant stay
Pros:

I gave one star for its location. Otherwise I will give it 0 star.

The facility is very old. The sink and bath tub have weird light which makes it looks very dirty.

The room is not clean. See the picture, this is what we found in our room. Reported to the staff however there is no one even come to apologize.

I will not stay here again and will not recommend it to anyone.

2026-01-15 • via Tripadvisor
A
Ahmad • extended_group • ae
7
Pros:

Staying more than 40 min to chin in

Cons:

They took from me 2000rmb cash deposit and now after one month till now not back

2026-01-15 • via Nuitee
S
STEPHAN • solo_traveller • tw
8
Nice staff!
Pros:

Breakfast had little bred options.

2026-01-15 • via Nuitee
D
Donna • solo_traveller • au
10
2026-01-15 • via Nuitee