Easy Planet Hat Yai

I stayed at your hotel on 22 June 2025 during a business trip in Hatyai. Unfortunately, my experience was far below expectations due to multiple issues I encountered during my stay.

Upon entering the room, I found a significant amount of hair on the floor and furniture, which gave the impression that the room had not been properly cleaned. There was also a strong unpleasant smell coming from the towel provided. The basin in the bathroom was broken and not repaired or replaced — I was genuinely afraid it might collapse and injure me. The shower area was also not clean, with visible stains on the mirror.

Additionally, there was no complimentary drinking water provided in the room. The electrical plug near the headboard did not function, causing my phone to remain uncharged the entire night. I chose to stay quiet about these issues at the time, simply resting for the night and planning to leave early the next morning.

However, the next morning, I discovered that my car had been issued a government parking fee while parked in front of the hotel. I had parked there after checking in, clearly visible to both the receptionist and the security guard who saw me unloading my luggage — yet no one warned me that parking there was not allowed. When I brought this up at the front desk, the lady staff member was neither fair nor friendly in her response. Instead of apologizing, she simply said, “I don’t know,” and followed by saying, “Normally you can park there if the government doesn’t see.” I was shocked and disappointed by this careless and dismissive attitude.

I have never given a one-star review to any hotel before, but this will be the first time in my life that I feel compelled to do so. The staff’s lack of responsibility, empathy, and professionalism was unacceptable. I will not return to this hotel again.

I sincerely urge your management to provide proper customer service training to your staff, especially on how to handle guest concerns and respond with basic courtesy, such as offering a simple apology. If this is not addressed, I worry that future guests — especially younger or less experienced ones — will face similar treatment.

Very outdated hotel, weak wifi can’t use in the room, only can connect to wifi in the lobby

Warm and comfortable 🌟 price reasonable and excellent service by the front desk staff.🙏starting from the registration counter to the room, does not require much waiting time.|clean room atmosphere. shopping? Of course it's interesting because it's nearby attractive places

The day we checked in there was no hot water for bathing
Room 524 the sink was leaking
Room522 the hair dryer wasn’t working

Not expensive and convenient place to stay, as well as hotel staff, express checkout.
However, there’s no fridge in the room. Also, the cleaning service only once for 3 nights of stay.

Basic rooms, but comfortable

Its no frills and quite basic, but clean and tidy.

No frills hotel with walkable distance to Robinson, Lee Garden and the Hatyai Train station.
Reception service was good, both check-in and check-out process was quick.

The room was basic, free Wifi is available, but weak, the room was equipped with television but no fridge.
Lifts were not as clean I wanted it to be.
Reasonable hotel to stay a night.

Hotel is not up to standard we expected of Red Planet chain. Asoke and Patong Red Planets are good, clean hotels. Hat Yai branch needs a total clean and bed replacement. Air con had wires coming out of wall. Curtains were dirty. Damaged carpet in elevator entrance is dangerous. Reception staff are efficient and kind. Overall it is not great value for room rate paid.

Don’t even provide mineral water or even cups

Overall the stay is average good.
1. Location : hotel nearby KimYong Market and Night Market Walk. In the centre of town. Got Foot massage right besides the hotel - recommended as it is clean and not too crowded as at the night market.

2. room : The pillow is too-- too soft. Excellent for the water pressure. No amenities provided, so please bring yourself. bath towel and floor mat needs to wash with chloride.

3. Cleanliness - Average .. the lift is a bit terrible... hot and oli smelly. Room Cleanliness is good

4. Wifi does not work in the room - No IP detected, has reported to front desk, said will check,,, only check but no feed back for the issue. bad communication.

The property is on the main area of Hat Yai, so you can walk to good foods and shop. The deal is good for solo traveling like I do.

1)The location is Good. Niphat Uthit 2 Road offers Many good Eateries. Shops....lots of cheap transport around. Closed to Key tourist spots: Kim Yong Market. Lee Garden Plaza....
2)The staff are friendly. Helpful ...and speak Good English !
3)Check-in and out Very quick
4)The room is clean, BUT VERY BASIC : NO CUPS. FRIDGE. KETTLE....ONLY one snall towel....
5)The price is acceptable for a 2-3(?) Stars rated hotel.

The room was too spacious for two persons. Receptionist welcomed us with big smile and willing to help us during our stay. We were allowed to check in as early as 9am which very convenient for us. Looking forward to stay here again in the future :)

Keep it up for good rates and service..(if can.. please provide a few bottles of mineral water of each room for guests) and always give us (regular customers) a special service like can check in early.. for sure will come again and again! Tq

Even though it was our first time staying here, it was the best hotel. Other amenities in the room, perhaps,or a separate room for iron and ironing board. More convenient if the hotel could provide this.

Overall the hotel is nice and clean for business people. Its located in prime location that full of reataurant and massage shop. AC and water is good. Staff is okay. The omly problem that i found is there is no fridge in the room. So u cant store the cold drink.

This hotel location is ok, safety is ok,but inside the room is very empty, there's no wardrobe, kettle,mini bar, dressing table and the worse thing is there's no telephone in the room.

very satisfactory customer service
very clean room
easy to check in and check out
'tut tut' service facility if needed
just need improvements in the room such as the provision of drinking water and also a small refrigerator
Internet speed also needs to be increased
may also be able to add a package such as free breakfast for two people for each room
provide a place to iron clothes and maybe even a self-service laundry for those who will be staying for a long time

Excellent location. Friendly staffs. Cleanliness of room is excellent. The only minus thing is the pillows are too soft. Absolutely value for money. Certainly recommended this hotel to those looking for accommodation at this area.