The Sanctuary Villa Battambang

Hotels
8.4 (540 reviews)
Tea Cham Rath Street, Phum Chrey Kong, Sangkat Slaket (250m from Battambang Boat Pier) , Battambang , kh

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Spacious rooms
Helpful staff
Cons:
Cleanliness issues
Unresponsive service

Categories

Cleanliness
5.85
Several reviews mention cleanliness issues, particularly with dirty pools and rooms.
Service
8.35
Mixed reviews; some staff were helpful, but several mentioned unresponsive or unfriendly personnel.
Location
8.85
Described as quiet and away from the main attractions, but some found it difficult to access.
Room Quality
8.85
Rooms are spacious and modern amenities are present; some complaints on cleanliness.
Amenities
8.35
Amenities like the pool had mixed reviews, with cleanliness being a significant issue.
Value for Money
9.85
Generally viewed as a good value compared to other options, though some had mixed feedback.
Food and Beverage
7.85
Concerns about limited dining options and unsatisfactory experiences regarding food service.
Overall Experience
9.25
Overall, reviews suggest a decent experience with notable issues but generally positive sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:46

Property Description

Unique Temple Design:
The Sanctuary Villa Battambang stands out with its striking resemblance to a Khmer Buddhist Temple, offering guests a truly immersive cultural experience during their stay.

Luxurious Amenities:
From the elegant dark wood furnishings to the modern conveniences like flat-screen TVs and free WiFi, the air-conditioned villas blend traditional decor with contemporary comfort, ensuring a lavish and relaxing retreat for visitors.

Convenient Services:
Guests can take advantage of the complimentary pickup service from the bus terminal or train station, explore the area with free bicycle rentals, indulge in Khmer massage treatments, and savor a variety of Khmer, Thai, and international dishes at the on-site restaurant. Make your reservation now to experience the ultimate blend of luxury and cultural charm at The Sanctuary Villa Battambang.

Important information:

Guests staying a minimum of 1 or 2 nights enjoy:
- Complimentary pickup or drop off services from the bus or boat station

In addition, guests staying a minimum of 3 nights enjoy:
- Complimentary two-way transfers from the bus or boat station.

Guests are required to provide arrival details in advance using the Special Requests box available.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: REP

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for US$15 per person per night when using an existing bed.
    People no matter the age stay for US$15 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 540 reviews
Cleanliness: 5.85
Service: 8.35
Location: 8.85
Room Quality: 8.85
Amenities: 8.35
Value for Money: 9.85
Food and Beverage: 7.85
Overall Experience: 9.25
S
Sophearp • solo_traveller • ca
6
Pros:

The nature on the premises.

Cons:

Pool felt dirty and was worried if it ever got cleaned. Too many mosquitoes, no control devices around. Restaurant was closed, had to spend extra to leave the hotel to get fed. The entire place looks run down. Shampoos and gel was not inviting to use. Place does not have a gate to protect the guest and the door to the room would probably break down if there was a breaking and entering- i had trouble sleeping. The reception guy working seemed lost when I asked him questions. The villa has changed alot and sadly I will not be a returning guest.

2026-05-13 • via Nuitee
J
John • solo_traveller • kh
6
Ok , a little hard to find
Pros:

Price , friendly staff

Cons:

Food

2026-05-09 • via Nuitee
N
NathiR92 • family_with_children • ch
2
Schmutziger Pool
Pros:

Kostenlose Abnholung am Busbahnhof.

Cons:

Wir haben noch nie einen so schmutzigen Pool gesehen!! Bei 40 Grad ist ein Pool für uns auf Reisen mit Kindern ein Muss - wir sind deshalb direkt wieder ausgecheckt. Anschliessend wurde uns eine Rückerstattung versprochen. Trotz mehrmaligen Nachfragen erhalten wir inziwschen keine Antwort mehr von der Unterkunft und haben auch kein Geld zurückerhalten.

Die Lage ist ausserdem sehr weit entfernt vom Stadtzentrum. Sich zu Fuss zu verpflegen ist nicht möglich.

Die Beschreibung / Ausstattung welche versprochen wird, kann dort nicht eingehalten werden. Ausserdem finden wir es nicht in Ordnung, dass man sich nicht mehr bei uns meldet - Wir warten nun seit 5 Wochen auf Antwort und werden nur ignoriert...

2026-05-08 • via Nuitee
T
Tcheu_seng • solo_traveller • fr
10
Pros:

Tout

2026-05-07 • via Nuitee
J
Joshua • couple • gb
4
Cheap stay nothing special
Pros:

The air conditioning was great.

Cons:

The bed was very uncomfortable, lots of lizards and insects inside the room as the windows did not close fully. Breakfast was also very poor.

2026-05-04 • via Nuitee
K
Kalyan • solo_traveller • us
1
2026-05-02 • via Nuitee
S
Samuel JS • solo_traveller • us
6
2026-04-29 • via Nuitee
T
Taung • extended_group • kh
9
2026-04-25 • via Nuitee
C
Caitlin • couple • gb
10
Great value for money, peaceful easy stay
Pros:

Staff all very friendly, breakfast was good - omelette made fresh, tea coffee, toast and cereal as well as bacon and sausages! All covered too so no flys or anything - pool looks murky but actually very clean whilst in regardless of other reviews. also had water filter on top which is always a plus. Area is okay, cheap tuk tuk to centre. Absolutely would stay again

Cons:

Only negative was that the toilet (i think) was leaking water onto the floor - other than that no issues and nothing a towel didn’t fix

2026-04-22 • via Nuitee
P
Pam • solo_traveller • gb
2
Avoid
Pros:

Nothing

Cons:

Rock hard bed,Bathroom really loud fan stuck on all night,when I complained after no sleep,nothing was done.No kettle in room had to ask,only coffee supplied ,no milk.One light switch near the door,so have to find the bed in the dark,i bruised my leg on the wooden bed frame.Took 5 minutes to put the bad lock in the door rasp due to badly fitted aluminium door. Huge gaps in door,allowing cockroaches and geckos to join you. They said lunch and dinner available.NO it wasn't as no chef. Swimming pool same colour water as fish pond yuk.

2026-04-20 • via Nuitee
V
Valentin • solo_traveller • au
1
Pros:

The air conditioning

Cons:

The price was cheaper on the website, it wasn't a good surprise when we had to pay before leaving the hotel.

Rooms and furniture weren't well maintained, many bugs and insects in the bedrooms, the pool was almost raw water without any maintenance.
Disappointed by the place, don't justify this price.
The people were kind tho.

2026-04-19 • via Nuitee
R
Rut • solo_traveller • kh
5
Pros:

Good place in the city

Cons:

Very worn out and run down
Needs to be renovated

2026-04-18 • via Nuitee
A
Abishek • couple • in
10
2026-04-17 • via Nuitee
G
Garry • couple • gb
1
Booking. COM SHOULD BE ASHAMED
Pros:

DOT GO THERE BOOKING.com should not be using this property but I guises they make money!

Cons:

Checking out 5 minutes after checking in.

2026-04-17 • via Nuitee
A
Aaron • couple • gb
5
Ok but if I visited the city again I’d look for alternative accommodation
Pros:

The room was big and spacious, and had a nice decor to it.

Cons:

The swimming pool was dirty, very warm and had no tiles around the edge or bottom of the pool, not the same as the picture and didn’t reflect a 4 star hotel.

2026-04-14 • via Nuitee
T
tcheu-ni • solo_traveller • fr
10
Pros:

Le calme l'endroit très nature le personnel au petit oignon super séjour les installation sont un peu ancienne mais ca reste très propre

Cons:

Rien de spécial

2026-04-13 • via Nuitee
M
Marina • solo_traveller • na
8
2026-04-11 • via Nuitee
S
Said • couple • es
4
Pros:

Nada

Cons:

Empezamos con la piscina que era color verde nuclear, luego al llegar a l habitación nos encontramos 3 cucarachas muertas, la habitación estaba sucia con pelos en el lavabo y en las sábanas, la cama era muy incómoda, ofrecían un desayuno que no era muy apetecible puesto que habíamos visto pasar una rata por el mostrador. Con esto lo decimos todo. Por el precio de la noche deberían cuidar un poco más el higiene del lugar.

2026-04-08 • via Nuitee
N
Nele • couple • kh
3
2026-03-30 • via Nuitee
R
R o p • couple • kh
10
Best price , Good service
Pros:

The place are good, staff very friendly and helpful , good breakfast have a lot of choice to choose .

Cons:

Nothing

2026-03-29 • via Nuitee