Hotel Riu Palace Oasis

Hotels
RIU Hotels & Resorts
9.2 (2012 reviews)
Plaza de las Palmeras, 2 , Maspalomas , es

Children allowed

Facilities

Health or beauty spa nearby
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Cons:
Inconsistent food quality
Lack of room amenities

Categories

Cleanliness
8.51
Some guests mentioned that cleanliness standards were lower than expected in places.
Service
9.98
The staff were warmly welcoming and handled issues with care and efficiency.
Location
9.52
Direct beach access and great garden park area.
Room Quality
8.97
Rooms were described as good and clean, though some needed more amenities.
Amenities
9
Overall decent amenities but could improve, particularly around comfort.
Value for Money
9.46
Generally good value considering the location and service.
Food and Beverage
8.51
Quality of food has declined; mixed feedback about dining experiences.
Overall Experience
9.68
Overall a wonderful stay, highlighted by warm service and great location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:54

Property Description

Luxurious Beachfront Location
Hotel Riu Palace Oasis offers a stunning beachfront location on Maspalomas Beach with direct access to the sandy shores. The large lush garden, 3 heated pools, and a spa center provide the perfect oasis for relaxation.

Family-Friendly Amenities
Families will love the array of amenities at this hotel, including a children's pool, playground, and RiuLand Kids club. Parents can unwind knowing their little ones are entertained and safe.

Comfortable and Well-Equipped Rooms
The air-conditioned rooms at Hotel Riu Palace Oasis are equipped with modern conveniences such as a kettle and a private bathroom with a shower, double sink, and vanity mirror. Guests can also enjoy complimentary toiletries, a hairdryer, and a cozy bathrobe.

Experience luxury and relaxation at Hotel Riu Palace Oasis. Book your stay now for an unforgettable beachfront getaway.

Important information:

For bookings of 5 or more rooms, special conditions and charges could apply.

Please note that the credit card used for the reservation must be presented upon arrival. Virtual credit card payments will not be accepted.

Please note that the Junior Suite with Private Pool can only accommodate guests over 18 years old.

Children aged 13 years and above are considered adults at this property.

Restaurants: Appropriate dress is required for dinnerGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LPA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 2012 reviews
Cleanliness: 8.51
Service: 9.98
Location: 9.52
Room Quality: 8.97
Amenities: 9
Value for Money: 9.46
Food and Beverage: 8.51
Overall Experience: 9.68
H
HANA family_with_children kr
5
Beautiful property, but serious security concerns
Pros:

The property itself is visually beautiful, especially the gardens and outdoor areas. The location was convenient, many staff members were polite, and the facilities were generally clean and well maintained.

Cons:

We stayed at Hotel Riu Palace Oasis from February 11–18, 2026 with our family and unfortunately experienced a very serious safety incident during our stay.

On the day of check-in, while continuously inside the hotel property using the facilities, items were stolen from a crossbody pouch that was being worn at all times. The pouch contained a wallet and rental car key. Shortly after, an overseas payment attempt was made using our credit card, which was automatically blocked by the card company. This confirmed that the missing items were not simply “lost,” but had been used in an attempted fraudulent transaction.

We remained inside the hotel property the entire time before the incident was discovered, moving only between the restaurant, walkways, and garden areas. Family photos taken shortly before the unauthorized transaction clearly showed the pouch fully closed. However, after receiving repeated fraud alerts and calls from Korea, we checked the pouch and found that the zipper had been opened and the contents were missing.

We immediately reported the incident to the hotel and filed an official police report. What disappointed us most was not only the incident itself, but the lack of clear communication regarding security measures and CCTV review. Despite repeated requests, we were not provided with meaningful clarification about CCTV coverage or whether the relevant areas had been properly reviewed.

As parents traveling with five young children, this experience significantly affected our sense of safety throughout the remainder of our stay. While the property itself is visually beautiful and many staff members were polite, we were ultimately left feeling that our concerns were treated with skepticism rather than genuine support.

Based on our experience, I believe other travelers — especially families with children — should remain very attentive to personal security while staying here. We expected better security and support from a hotel at this price level.

2026-05-09 via Nuitee
M
Maouloud couple fr
5
2026-05-06 via Nuitee
M
Martín Carlos couple es
10
Pros:

Las habitaciones, las instalaciones y el trato excelente del personal, sobre todo en recepción y la responsable en recepción.

2026-05-06 via Nuitee
F
fabio solo_traveller gb
9
Cons:

To many kids

2026-05-06 via Nuitee
E
Etelva family_with_children es
10
Pros:

El personal de buffet, da un trato exquisito. De la misma forma, todo el personal que sirve y cocina en cada isla del buffet. Muy atentos y de trato excelente. La comida inmejorable.

Cons:

El horario de cena del buffet, termina muy temprano (para quienes somos españoles!)

2026-05-04 via Nuitee
J
JOSE LUIS couple es
6
Hotel masificado y problema con parking
Pros:

La habitación amplia

Cons:

Un desastre con lo del parking , tienen uno gratis pero es imposible encontrar sitio , además en la entrada quise conectar el coche eléctrico pero decían que solo 2 horas y que estaba ocupado ( tres sitios libres sin ocupar) , piscinas(3) muy pequeñas , bufé muy normalito para un 5 estrellas

2026-05-04 via Nuitee
C
Crawford solo_traveller gb
9
2026-05-02 via Nuitee
V
Víctor solo_traveller es
9
Hotel de ensueño
Pros:

La ubicación y los distintos ambientes dentro del hotel para desconectar

Cons:

El spa necesita un poco de mejoras

2026-05-01 via Nuitee
R
Rasmus solo_traveller se
8
2026-04-30 via Nuitee
A
alexandra family_with_children ch
8
2026-04-21 via Nuitee
6
60zacr Family
10
Excellent stay.
Pros:

I recently stayed at this hotel and had a pleasant experience overall. One of the best things about it was its location—it was just a short walk from the beach, which would be great for anyone planning to spend a lot of time by the sea, although I personally didn’t go very often.
The hotel itself was quite large, giving it a spacious and comfortable feel without ever seeming overcrowded. It had beautiful gardens with a relaxing vibe, along with a nice interior and a well-kept bar area that was a good spot to unwind. The rooms were clean and well-maintained, which made it easy to relax during my stay. Everything felt fresh and tidy, and it was clear that the housekeeping staff paid attention to detail.
The staff were polite, which contributed positively to the stay. They were kind and greeted me whenever I saw them.
One thing that could have slight imprivoment is the canteen, which didn’t have many options, so it felt a bit limited at times.
Its gym may be small, but it’s well-equipped and maintained, providing everything needed for a solid workout without feeling crowded or outdated. There are also 2 pools to enjoy that are clean and inviting , perfect for either a refreshing swim or simply unwinding by the water. One of the highlights, however, is the view from the room balconies. Absolutely stunning.
My only complaint would be the WiFi. It was horrible. You had to sign up every time. Which wasted 5 mins of my life every time I did it.
Apart from that very good stay. Clean room, nice bed,good location and nice staff.

2026-04-18 via Tripadvisor
Y
Yuzana family_with_children gb
7
A decent location, with great facilities.
Pros:

The overall hotel was good, with all the facilities you would expect. Staff throughout were welcoming, friendly and helpful. The Krystal restaurant was the best restaurant we ate at throughout our visit (including those outside of the hotel).

Cons:

I would have liked to have had the option to have duvets for the bed and not just bedsheets. I would have also liked some room slippers as well.

2026-04-16 via Nuitee
G
Global45140157845 Family Thames Ditton, Surrey, England
8
Lovely hotel, friendly staff, good food …
Pros:

Hotel is very modern and well maintained. Rooms are spacious and lots of storage. Staff are very friendly. 3 pools, mini spa and gym. Great buffet breakfast and dinner.

Easy access to the beach and local shops & restaurants- which offer variety for all budgets from everyday cages to 5* seafood dining, souvenirs to Gucci.

If you are vegetarian and book to go to one of the hotel’s restaurants you need to let them know you are vegetarian in advance and then check when you get your food. The fusion restaurant knew we had a vegetarian and even that they didn’t like mushrooms, however still served them an appetiser of pheasant pate and caviar!! There are vegetarian options at the buffets but they are very carb based or just vegetables - they could do better in this front.

A trip to Aqua world is great family fun and would recommend.

We hired a self drive boat for a few hours and it was great!

Warning: be aware for the early risers who place their towels on all the best sunbeds and then leave them unoccupied for hours on end. The hotel has no way of managing this. There are no clear signs to indicate this is not allowed - even though it is in their ‘rule book’ 🤣 and when you speak to the staff they say there is nothing they can do, just that you can go and move things yourself (which is not ideal!)

It didn’t ruin the holiday but it was very annoying for many if the guests.

The grounds are beautiful, calming and spacious - to make it even better they could use some of this space for a premium table tennis table, large drafts or some badminton, out of the way, but something for teens to do at the hotel.

Final point - this is a very popular destination for Germans, so if you are not German and are looking to go and meet other families and make holiday friends then this is less likely here. Not an issue for us as we are quite happy keeping ourselves to ourselves, or not.

2026-04-12 via Tripadvisor
Y
Yepes Pelaez family_with_children es
10
2026-04-12 via Nuitee
I
Ilse couple de
10
2026-04-12 via Nuitee
S
Sabine couple de
10
Perfekt für ein paar Tage Auszeit, um die Seele baumeln zu lassen
Pros:

Sehr nah am Strand, tolles, freundliches Personal, Essensauswahl reichlich und täglich anders, aber immer sehr gut und frisch

2026-04-10 via Nuitee
Z
Zoltán family_with_children hu
10
2026-04-09 via Nuitee
K
Karsten extended_group no
10
Enjoyable and luxurious vacation from start to end
Pros:

Super location right next to the beach, and with a large palm garden and three pool sites one actually has the choice to stay onsite as well without feeling locked in. High quality buffet restaurant with wide choice and daily variation, and on top two nice restaurants for the special evenings during the stay. This was our fourth time at the hotel, and high expectations were met. High staff continuity shows the hotel being also good on the inside, and small improvements since last stay (benches at exit to beach, improved sunbeds, no fee for safe) show management’s dedication to continuous improvement.

Cons:

Nothing to report.

2026-04-08 via Nuitee
A
Aleksandra couple de
10
Polecam każdemu pobyt w tak pięknym hotelu
Pros:

Świetna komunikacja z personelem, pokój każdego dnia czysty. Śniadanie bardzo dobre i różnorodne

2026-04-08 via Nuitee
G
Guenther family_with_children at
8
Pros:

Tolles Lage, sehr freundliches Personal und sehr gute Organisation.

Cons:

Das leidige Reservieren sämtlicher Pool-Liegen durch Hotel-Handtücher bereits vor der Frühstückszeit sollte (wie in anderen vergleichbaren Hotels bereits durchaus üblich) unterbunden bzw. abgestellt werden, da dies einen Frühjahrsurlaub sehr beeinträchtigt!

2026-04-07 via Nuitee