Children allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Great location
Comfortable rooms
Cons:
Limited amenities
No common area
Late check-in policy

Categories

Cleanliness
8.8
Multiple reviews mention cleanliness, highlighting it as a strong point.
Service
9.3
Most reviews praise the friendliness and helpfulness of the staff.
Location
9.3
Conveniently located near the castle and shops, strongly highlighted in reviews.
Room Quality
8.8
Rooms are generally described as comfortable and spacious, with some comments on their quality.
Amenities
8.3
Some reviews mention lack of certain amenities like ice machines, lowering the score slightly.
Value for Money
8.8
Several reviews confirm it's a great value for the price, indicating satisfaction.
Food and Beverage
8.3
Breakfast praised, but limited dining options noted, leading to a lower score.
Overall Experience
8.8
Overall positive sentiment across reviews, with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:00

Property Description

Modern Comfort and Convenience

Experience the perfect blend of comfort and convenience at Matsumoto Marunouchi Hotel. Just a stone's throw away from The Japan Ukiyo-e Museum, our air-conditioned rooms offer a relaxing retreat after a day of exploring Matsumoto's attractions. Enjoy amenities such as a TV with satellite channels, a cozy bath, and complimentary toiletries for a truly relaxing stay.

Delicious Buffet Breakfast

Start your day right with a delicious buffet breakfast served each morning at our property. From fresh pastries to hot coffee, our breakfast spread will energize you for a day of sightseeing in Matsumoto.

Personalized Service and Complimentary Motorbikes

Our dedicated staff is always ready to assist you with any inquiries or recommendations at the reception. For a unique way to explore the city, take advantage of our complimentary motorbike rentals upon request. Don't miss the chance to make the most of your stay at Matsumoto Marunouchi Hotel.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MMJ

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs JPY 1000 per day.

Location

Guest Reviews

8.8
Based on 1072 reviews
Cleanliness: 8.8
Service: 9.3
Location: 9.3
Room Quality: 8.8
Amenities: 8.3
Value for Money: 8.8
Food and Beverage: 8.3
Overall Experience: 8.8
K
Kate • family_with_children • gb
9
Matsumoto has a lovely atmosphere and the hotel is well located to enjoy it all
Pros:

Great location near the castle. Short walk from the station for visiting places like Kamikochi. Comfortable rooms and lovely staff.

2026-05-26 • via Nuitee
M
Maki • family_with_children • fr
9
Parfait
Pros:

Son emplacement
L’espace disponible dans les chambres

Cons:

Manque de rangement dans les chambres

2026-05-22 • via Nuitee
G
Gordon • couple • gb
5
Matsumoto was great but hotel was disappointing
Pros:

Good location

Cons:

Room was quite dated, very brown furniture and a bit of a stale smell.

2026-05-21 • via Nuitee
O
Ofra C • solo_traveller • il
8
2026-05-20 • via Nuitee
S
Steven Pleging • solo_traveller • nl
9
Kort stadsbezoek. Prima hotel
Pros:

Prima locatie voor kort bezoek aan stad.

2026-05-20 • via Nuitee
M
Marina • solo_traveller • gb
8
Pros:

Staff very good and professional.
Good central location.

Cons:

Breakfast was very limited.

2026-05-19 • via Nuitee
F
FUJIJAWA • solo_traveller • jp
10
Pros:

フタッフが美人で親切

Cons:

特に無し

2026-05-19 • via Nuitee
ברד • family_with_children • il
8
2026-05-18 • via Nuitee
H
hiro • solo_traveller • jp
10
唯一無二を感じることの出来るホテル！
Pros:

国宝松本城の丸の内に建つ特別感のあるホテルでゆったりと過ごすことが出来ました！

Cons:

無し

2026-05-14 • via Nuitee
K
Koen • couple • be
8
2026-05-13 • via Nuitee
A
August • couple • nl
6
Strange!
Pros:

1.Close to the castle and city center.
2. The bed was big and good.

Cons:

1. There was a bleeping sound from outside. The whole stay. I think it was the traffic lights.
2. Check in was bad. We had to send a copy of our passports to their email. Very bad to do this with such documents. They have to change the procedures and buy a copier.
3. Bed against the wall is difficult for the person who sleeps there, to go to the bathroom in the night.
4. Price rate was too high.

2026-05-11 • via Nuitee
I
IKEGAMI • couple • jp
6
まぁまぁかな
Pros:

お掃除が行き届いていた

Cons:

レストランが2日間とも休みで外に食べに行かないといけなかった。

2026-05-09 • via Nuitee
R
Rowan • couple • au
6
Pros:

location

Cons:

A bit old

2026-05-05 • via Nuitee
A
Andrew • couple • gb
5
Good location, let down by some indifferent service
Pros:

The location is great. The room was clean and spacious and well appointed .The staff at breakfast were really nice.

Cons:

The parking arrangements could be explained better. It is off site and a walk from the hotel. They hand you a basic map and you basically have to get on with it.
The front desk staff are borderline hostile. The lack of any porter or any help with luggage was something I’ve not experienced in Japan. Two front of desk clerks watched my wife struggle with 4 suitcases. Not offering any help, just stood and watched her. I was fetching the car from the offsite parking at the time.
For everything else at this hotel that’s is what I will remember most.
They stood and watched a five foot tall woman drag four large suitcases across the floor and did nothing to help.
I’ve been coming to Japan for 10 years and I don’t recall ever experiencing that from a hotel. Very disappointing

2026-05-03 • via Nuitee
T
TSUTOMU • couple • jp
7
2026-05-03 • via Nuitee
K
Kitahara • couple • jp
4
ビジネスホテルの延長。
Pros:

立地だけは良かったが2度目の利用は厳しいと感じた。

Cons:

部屋も狭く、ベッドもクイーンサイズでは無くダブルサイズ程度。室内空気清浄機が黒色のせいか埃が積もっているのが目立ち使用する気になれなかった。
ヘアドライヤーの持ち手がベタベタしており使用を躊躇った。何よりフロントの方の説明下手にも困惑。

2026-05-02 • via Nuitee
S
Suan Ee • solo_traveller • hk
7
2026-05-01 • via Nuitee
E
empathology • Couples • Rotterdam, South Holland Province
10
Comfortable, friendly, quiet
Pros:

A lovely clean hotel close to the splendid Matsumoto castle with friendly staff.

Stayed for 1 night during a group tour of Japan and we were given a room that would be large even by western standards (so huge for Japan!). It was super clean and very comfortable. Front desk staff were very friendly. Breakfast was very good. The whole experience felt like an intimate 5-star boutique hotel.

The only small downside might be it's a 10-minute walk to get to restaurants.

Recommended

2026-04-30 • via Tripadvisor
M
Maria • couple • gb
10
Great location, lovely hotel and very helpful staff
Pros:

Great location, lovely hotel and very helpful staff

2026-04-27 • via Nuitee
D
David • solo_traveller • il
10
2026-04-21 • via Nuitee