Hawthorn Extended Stay by Wyndham Port Arthur

Hotels
•
Hawthorn Suites
7.8 (75 reviews)
7440 Memorial Boulevard , Port Arthur , US
+1 409-217-5051

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff praised in multiple reviews
Good location; convenient for travel
Rooms of a good size with practical kitchenettes
Some guests reported comfortable beds and a clean property
Cons:
Pool repeatedly reported as green/dirty and unusable
Breakfast frequently described as poor or stale
Gym equipment broken and other amenity failures (elevator, towels)
Housekeeping lapses: missing towels, smoke smell in rooms, toilet repairs not completed
Occasional noisy AC/traffic and uncomfortable pillows/beds

Categories

Cleanliness
6.2
Multiple reviews mention dirty pool, occasional dirty bathrooms, smoke smell in rooms and housekeeping lapses (missing towels); overall below average cleanliness but not uniformly terrible.
Service
9
Several guests praise staff as very nice and welcoming; however some reports of poor handling of issues (toilet repair, towel supply, rude/slow responses) create mixed but generally strong staff sentiment.
Location
8.6
Location repeatedly described as a positive (convenient/great) though one mention of being near a busy road; overall location is a clear strength.
Room Quality
8.2
Rooms noted as a good size with practical kitchenettes by several guests; some issues raised (beds or pillows uncomfortable, bare-bones furnishings, occasional smoke smell, toilet failures) so room quality is generally good but inconsistent.
Amenities
6
Significant complaints about the pool being green/dirty and gym equipment broken; elevator/towel availability issues reported. Kitchenettes in rooms viewed positively but common shared amenities are problematic.
Value for Money
7.8
Not explicitly discussed in most reviews; assigned target rating. Mixed signals (good room size/kitchenette vs. cleanliness and amenity problems) imply average value perception.
Food and Beverage
7
Several guests describe breakfast as poor or stale (bad bagels, bad eggs), while others praised breakfast; overall F&B sentiment is mixed-leaning-negative.
Overall Experience
9.6
Despite notable cleanliness and amenity issues, many guests repeatedly praise staff, room size/kitchenette and location; balancing positive service/location impressions against negatives yields a generally positive overall experience for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25

Property Description

Convenient Amenities
Enjoy free WiFi, complimentary breakfast, and a cable TV in every room at Hawthorn Suites by Wyndham Port Arthur. With a work desk in each room, stay productive during your stay.

Convenient Services
Benefit from free parking, 24-hour reception, and laundry facilities at your disposal. Our staff is dedicated to making your stay comfortable and stress-free.

Nearby Attractions
Explore the shops at Central Mall just 1 mile away, or venture to Pleasure Island and Babe Didrikson Zaharias Memorial Golf Course for entertainment and leisure, both just a short drive from the hotel.

Book your stay at Hawthorn Suites by Wyndham Port Arthur now for a convenient and enjoyable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BPT

Location

Guest Reviews

7.8
Based on 75 reviews
Cleanliness: 6.2
Service: 9
Location: 8.6
Room Quality: 8.2
Amenities: 6
Value for Money: 7.8
Food and Beverage: 7
Overall Experience: 9.6
N
Natasha • couple • us
1
2026-09-19 • via Nuitee
C
Carolyn • couple • us
10
2026-06-23 • via Nuitee
J
Juston • couple • us
10
2026-06-17 • via Nuitee
C
Caroline • family_with_children • fr
6
Hôtel correct pour une étape sur la route
Pros:

Chambre.de taille correcte avec kitchenette pratique.

Cons:

La piscine était sale et inutilisable. Petit déjeuner moyen. Climatisation bruyante. Hôtel à proximité d’une voie très passante. On ne peut pas fermer la baignoire pour prendre un bain. Peu de pression à la douche.

2026-04-14 • via Nuitee
L
Ladicam • family_with_children • us
2
I will never book here again. They need to do a better job at cleaning up, and the service horrible.
Pros:

Location was great.

Cons:

The customer service was horrible. The bathroom was dirty. The beds are uncomfortable.

2026-03-19 • via Nuitee
B
billyjoebob12 • Business • Sydney, New South Wales
2
Nice staff. HORRIBLE HOTEL!!!
Pros:

The staff there was incredibly nice, welcoming and just plain lovely!!!
Really terrific. HOWEVER the hotel is NOT GOOD!! The rooms are bare bones but okay. But the breakfast is just awful. Revolting would be the kindest thing I can say. I had to go out for brekkie. The gym was a total joke!
The machines that worked (2 of the very few machines they had were broken) were old and terrible. The one treadmill completely reset itself every two minutes, and the bike had one wheel/foot missing. Absolutely horrible!!! The attached picture of the one and only elevator says it all! I would NEVER STAY THERE again!!!!!
NEVER!!!!

2026-01-31 • via Tripadvisor
J
Jayma Dulin • family_with_children • us
9
2026-01-31 • via Nuitee
J
JENNIFER • family_with_children • us
5
Pros:

Quite

Cons:

Pool was nasty the whole reason was to go swimming

2026-01-19 • via Nuitee
R
Rachel • couple • us
8
2026-01-19 • via Nuitee
J
Judy • extended_group • us
2
My stay was uncomfortable.
Pros:

I liked the location.

Cons:

I didn’t like not having a functioning toilet in my room for 2 of my 3 night stay.
I didn’t like the fact that I was put in a room that housekeeping had previously reported to the front desk that there was a problem with the toilet.
I didn’t like being told to use the restroom on the first floor common area, which had no hand soap in the dispenser or paper towels to dry my hands.
I didn’t like the way the staff handled the situation.
I didn’t like coming back to the room expecting the repair to be completed and not having it done or any idea of when it would be done.

2025-10-31 • via Nuitee
N
Nicholas • family_with_children
4
Pros:

Was very upset to find after calling 2 days befor our trip and was told pool was clean and ready (wasn’t ) green and dirty and when asked for towels was informed there wasn’t any I have 4 guest and 3 towels ! I drove 2 1/2 hours because I loved the service I had previous visits to the same place . I was very upset and not impressed about the service

2025-08-24 • via Nuitee
M
Melissa • couple • us
8
Overall are stay was good.
Pros:

Very clean and loved the size of our room. Loved having a kitchen in the room as well. Breakfast was good and the beds were comfortable.

Cons:

Room smelled like smoke all the time. Also the pool was green and couldn’t use it.
Housekeepers also took our towels after the first time they cleaned the room, and when we went to get more the next morning for a shower, the desk said they couldn’t get us any until housekeepers came in at 9. We had to use hand towels.

2025-08-22 • via Nuitee
T
Todd
10
Pros:

Excellent overall but breakfast was not very good. Stale Bagels and Scrambled eggs were not good.

2025-07-29 • via Nuitee
J
Joseph • family with young children • us
10
Exceptional
2025-06-30 • via Nuitee
D
Deadra • review category business travellers • us
10
💥
Pros:

Everything especially breakfast🥰

Cons:

N/a

2025-06-26 • via Nuitee
C
Cardenas • young couple • us
8
Very good
2025-06-10 • via Nuitee
S
Summer • young couple • us
1
Bad
2025-06-09 • via Nuitee
Y
Yates • family with young children • us
9
Superb
2025-06-05 • via Nuitee
S
Susan
8
Pros:

Property was clean, staff was nice and the only gripe would be the pillows were too overstuffed. So hard on my neck.

2025-05-05 • via Nuitee
R
Ronisha
8
Pros:

Nice property and front staff was super nice

2025-04-25 • via Nuitee