iStay Hotel Monterrey Histórico

Hotels
7.6 (2221 reviews)
José María Morelos 191 Poniente Colonia Centro. , Monterrey , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean bedroom
Cons:
Elevator issues
Cleanliness concerns
Old facilities

Categories

Cleanliness
6.6
Many reviews mention issues with cleanliness, particularly in bathrooms and with dampness.
Service
8.6
General sentiment indicates staff are friendly and helpful, though some specific service issues were reported.
Location
9.6
Many reviews positively highlight the convenient and favorable location of the hotel.
Room Quality
6.6
Several complaints about rooms being old, damp, or poorly maintained.
Amenities
6.6
Concerns expressed regarding the elevator, lack of basic amenities, and pictures misleading.
Value for Money
7.6
Some guests felt the price was too high compared to the quality experienced.
Food and Beverage
6.6
Negative comments about the breakfast options and quality.
Overall Experience
8.6
Despite various issues, some guests had favorable stays and mentioned they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:31

Property Description

Luxurious Amenities
Featuring an outdoor pool, tennis court, and gym, iStay Hotel in Monterrey offers a luxurious stay for guests looking to relax and stay active during their visit.

Modern Comforts
Each air-conditioned room is equipped with a flat-screen satellite TV, work desk, and cozy carpeted floors, ensuring a comfortable and enjoyable stay for all guests.

Convenient Services
With free WiFi, on-site parking, and a range of services including laundry, ironing, and dry cleaning, iStay Hotel goes above and beyond to cater to the needs of its guests. Book now for a delightful stay in the heart of Monterrey.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MTY

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children ages 12 and older are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.6
Based on 2221 reviews
Cleanliness: 6.6
Service: 8.6
Location: 9.6
Room Quality: 6.6
Amenities: 6.6
Value for Money: 7.6
Food and Beverage: 6.6
Overall Experience: 8.6
J
Jesus • extended_group • mx
6
2026-02-10 • via Nuitee
V
Viridiana • couple • mx
2
Pros:

Nada, muy mal servicio.

Cons:

Las habitaciones muy sucias, es un hotel viejo y eso lo acepto, lo malo fue lo sucio hasta cucarachas había.

2026-01-25 • via Nuitee
P
Puentes • extended_group • mx
10
2026-01-21 • via Nuitee
A
Ana Cristina • solo_traveller • mx
8
Mi estancia fue corta pero estuvo bien en general. Sólo sugeriría mejorar limpieza en el baño.
Pros:

La ubicación y trato del personal

Cons:

Limpieza del baño, había varios cabellos de otras personas en regadera y alrededor del lava manos.

2026-01-20 • via Nuitee
R
ROBERTO • solo_traveller • mx
1
muy sicio todo y el elevador no sirve
Pros:

ubicacion

Cons:

la limpiesa

2026-01-19 • via Nuitee
M
Mario • extended_group • mx
7
2026-01-19 • via Nuitee
M
MA ANGELICA • family_with_children • mx
7
REGULAR
Pros:

LA UBICACION

Cons:

LA ATENCION DE LAS CHICAS EN RECEPCION MUY MALA, AUNQUE NO FUERON GROSERAS SI MUY INDIFERENTES NO SONREIAN NI TE DABAN LOS BUENOS DÍAS O BUENAS TARDES.
EL SERVICIO DE ELEVADOR PESIMO, NO SERVIA Y ES UN HOTEL DE 12 PISOS Y AUNQUE SIRVIERA NO DA ABASTO PARA TODAS LAS PERSONAS.

2026-01-19 • via Nuitee
N
Noe • couple • mx
7
Vacaciones tranquilas
Pros:

La ubicación y la habitación

Cons:

Servicio de elevador y buffet bastante malo

2026-01-19 • via Nuitee
A
Adolfo • family_with_children • mx
1
2026-01-19 • via Nuitee
B
Blanca Ruth • family_with_children • mx
9
Excelente descanso y ubicación
Pros:

La amabilidad de los empleados y la comodidad de sus camas

Cons:

El desayuno, poca variedad en almuerzos

2026-01-19 • via Nuitee
M
Margarita • couple • mx
10
Excentes personas y servicios
Pros:

Muy buena ubicación

2026-01-19 • via Nuitee
G
Griselda • extended_group • mx
5
Sin comentarios
Pros:

NO me dieron una de mis habitaciones a la hora y ni siquiera se disculparon por el incidente

Cons:

Los elevadores no funcionan al 100%

2026-01-19 • via Nuitee
V
Victoria • family_with_children • mx
10
Pros:

La estancia perfecta

Cons:

Los precios de comida algo altos

2026-01-19 • via Nuitee
E
Edith adrian • family_with_children • mx
5
Poco agradabel
Pros:

Desayuno y ubicación bien

Cons:

Limpieza, internet, elevadores, baños, olor

2026-01-15 • via Nuitee
R
Romo • couple • mx
10
2026-01-09 • via Nuitee
C
Cardenas • solo_traveller • mx
10
2026-01-07 • via Nuitee
G
Gustavo • extended_group • mx
10
2026-01-05 • via Nuitee
L
Lira • couple • us
10
Love it
Pros:

The bed

2026-01-01 • via Nuitee
C
Carlos • extended_group • mx
5
2025-12-31 • via Nuitee
Y
Yudeysy Adriana • couple • mx
7
2025-12-30 • via Nuitee