Echoes Boutique Hotel and Restaurant

Currently staying here, having decided to wind down in the Blue Mountains on first arriving in Australia, and I’m happy to say this hotel is very good, with extraordinary views and super breakfasts. Can’t really fault it, and it was good value for what you get, also well-located. And the whole area around Katoomba has been quite beautiful, relaxing, and with a good vibe.

The most stunning views, amazing food, minimal people staying because it’s boutique and the proximity to use all the facilities at their sister resort made this the most memorable experience. The breakfast with that view is worth every cent!

AC heater faulty and the staff only bright us a small portable electric heater for a night

I called ahead to let them know we would be checking in later than I thought which meant the hotel reception is not manned , check in would now be via their sister hotel Lilianfels, all ran smoothly and the staff were attentive. One thing to note about the Echoes is there is no lift, our room was on the lower level and quite a few steps to take our luggage down. Lilianfels sent across staff who assisted with the luggage which I thought was good.
I thought with the rate $750 per night we had paid that the room would of been more inviting, was an odd shape and the furnishings are tired, the carpet was discoloured and sticky, a good carpet clean or replacement is definitely needed, bathroom could of been cleaner, and no fan worked whilst showering which filled the room with steam.
Pros where the little walk out balcony to which you have a small view of the mountains on that level, upstairs is breakfast which has the views
I think our next visit to the blue mountains we would definitely choose to stay at Lilianfels instead

Echoes Boutique in Blue Mountains

Location 5/5 for access to Blue Mountains and 3 sisters

Staff - 1/5. Reception staff in Lillyfells were nice. No staff other than breakfasts in Echoes. Service in Lillyfells was awful - slow and understaffed. Staff in Echoes for breakfast were mute - no idea whatsoever about how to hold a conversation. Indeed we are not sure they could even speak English as all they did was nod

Ambience -0/5. Echoes is a dead beat old fashioned tired, very dirty hotel. The cleanliness in the orangery was disgusting. Look at the light shade and blinds and you’ll see years of dirt. Absolutely foul.

Room 0/5. Small, appalling noisy aircon. Outdated. You can hear next door having a pee in the night so clearly I thought they were in our room!

Facilities - 1/5. Gym was closed. Snooker table is old and outdated. Indoor pool in Lilly is ok.

Food - 2/5. Breakfast was ok. Dinner was ok. Nothing special.

Overall -1/5. A huge disappointment. I’d never stay there again or recommend it to anyone. I wouldn’t be surprised if it was closed down by health and safety. It’s in massive need of a capital injection and huge refurbishment.

No one at front desk upon arrival, all staff and amenities were literally across the road in the Lilianfels Hotel. The room photos don't align to the room provided. We were unable to get a dinner booking for spa treatment booking, due to school holidays. The room we had was nice and clean, but the view was not as promised. The saving grace was we had a fireplace at it was close to zero degress outside. Overall, it was a nice experience but with no one around to make you feel welcome and wanted, we will go somewhere else next time.

Incredible views of the valley/mountians. First class property with impeccable service. Short drive to lots of sightseeing and hiking trails from easy to expert. Stunningly beautiful area.

Very expensive for what we have paid, need to pay to get a coffee, carpet is old and decolered.

Our room was ready right on the check in time of 3pm. It would have been nice to check in earlier since the weather was miserable. We checked in at the sister hotel Lilianfels as there was no staff at our hotel. The room was tidy. The bathroom was so very very tight and tied, you could not fit more than one person in there. There is not enough parking on the premises especially of an evening which is very frustrating in wet weather.

Great location close to hiking. Clean and comfortable rooms. Great restaurants.

Wow! Just wow! The views from our rooms (Wentworth & Govett) were absolutely spectacular. Waking up to breathtaking vistas was a highlight of our stay—even on a “bad” day, being surrounded by clouds made for a dreamy, almost otherworldly experience.

The rooms are spacious, well-appointed, and stocked with plenty of amenities, making for a very comfortable stay. The staff is warm and welcoming, adding to the boutique hotel’s charm.

A bonus: don’t miss out on the facilities across the street at Lilianfels, including the pool and lounge—an extra perk that makes the stay even better.

Highly recommended for a Blue Mountains getaway with unforgettable views!

Disappointing Decline in Standards

I have stayed at this hotel four times before, and it used to be a five-star experience. Unfortunately, it has gone downhill and is now closer to three stars.

What’s Still Good:
• The rooms and views remain fantastic.
• The facilities, like the pool, are excellent.
• The staff were friendly and approachable.

What’s Gone Wrong:
• Pool Atmosphere: The removal of the pool bar has drastically changed the vibe. While you can order via phone, it’s just not the same as having a lively, well-serviced bar by the pool.
• Echoes Restaurant: Service here was well below par. It was slow between courses, staff lacked attentiveness, and basic details like refilling water or clearing plates were overlooked.
• Breakfast: Very average. Some fresh juice instead of carton options would elevate the experience.
• Check-In Process: Previously, you could check in at Echoes itself, which was convenient. Now, you have to check in at Lilianfels across the road. When my room key didn’t work, I had to make the trek back across because there’s no service available at Echoes to help.

Overall, it feels like prices have increased, yet service levels and staffing have been cut. What used to feel like a luxurious escape now feels mediocre and disorganized. Very disappointing, especially given how exceptional the hotel once was. I hope they address these issues because it has so much potential.

Highly recommended if you are looking for a date night or a family dinner!

We went on a Saturday so had the 3 corse menu (compulsory on a Saturday). The portions where very large, including entrees and bread so be aware before you go not to snack! The food was good, but the view is defiantly the main event, so I would recommend visiting at sunset.

There was a wonderful pianist playing on the grand piano when we arrived which was so special and really enhanced the night creating a memorable experience. The decor was classy but not to fussy. I would suggest you dress to impress.

We felt it was priced accordingly to the experience of the evening.

We loved the property. The views were incredible.

One of the most memorable views from a hotel room I’ve ever had the privilege to experience. The view from the terrace is unmatched both day and night, assuming you have a clear sky for star gazing. The room itself was comfortable but quite tired. Lots of scuffs, wear and tear. Clearly it has been much loved for many years but is in need of a minor face lift. That said, it was perfectly clean and didn’t detract front the stay. It would take a lot more to make me regret booking a room with that view. I’ll surely remember the tranquility and scenery above all else.

Really nice quiet place with great view of the valley.

The hotel has an incredible view over the Blue Mountains from all the rooms. Breakfast was great. The rooms are old and in need of an update. In one of the rooms the bathroom door didn't close and beds, carpets and furniture are dated. At AUD 650 per room per night it is expensive. You pay for the location and view. It's great that you can use the facilities of Lilianfels next door though; beautiful lobby, spa and outdoor pool. I know that it is common in Australia to charge a fee for credit cards, but if you state that you do not accept cash, why not just incorporate the cc fee that in the total price.

Really nice quiet hotel, good restaurant. Within a short drive of the main attractions

Stayed overnight for blue mountains. It was a disappointment arriving as you have to check in a different hotel and then drive to echo hotel. There is reception there but no staff at this hotel. Hotel and rooms need a massive refurbishment. Money they are charging to stay here is over priced and I would only stay here again for the view of the mountains from the bedroom at a discount. Didn’t eat at either restaurants because not much to choose from. Spa treatments not available and closed for refurbishment I believe. We was very disappointed. Carpets and sofas in our room stinks of pets and wasn’t very clean and the shower was broken and needed replacing so wasn’t a proper shower unfortunately.

Amazing and charming hotel. Perfect for a family stay.