Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Room discomfort
Lack of amenities

Categories

Cleanliness
7.15
Several reviews mentioned issues with cleanliness, including a filthy room.
Service
10
Many reviews highlighted friendly and helpful staff, particularly at the front desk.
Location
10
The location was consistently praised as excellent and convenient.
Room Quality
8.15
Some reviews noted cramped rooms and uncomfortable beds.
Amenities
8.15
Amenities mentioned were lacking, including no hot water and issues with the pool and TV.
Value for Money
8.15
Reviewers generally felt the hotel was overpriced considering the conditions.
Food and Beverage
9.65
Breakfast received positive comments, particularly about it being cooked to order.
Overall Experience
9.15
Overall experience varied, with both notable positives and negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:54

Property Description

Rooftop Terrace with Stunning Views
Experience breathtaking views of San Juan Bay and Old San Juan from our charming boutique hotel's roof-top terrace.

Elegant Colonial Style Apartments
Indulge in the luxury of our 19th-century Colonial style apartments, each equipped with a full kitchen, private bedrooms, and unique pastel-colored decor.

Convenient Amenities and Nearby Attractions
Enjoy modern amenities like plasma cable TV, washer/dryer, and free Wi-Fi. Let our concierge desk help you plan exciting island tours. Explore nearby historic sites such as Fort San Felipe del Morro and Santa Catalina Palace.

Ready to immerse yourself in the beauty and history of San Juan? Book your stay at La Terraza de San Juan today!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

The breakfast included in the breakfast rate is continental and includes only 2 guests. Any additional breakfast will be charged separately.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 11 years old stay for US$30 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 711 reviews
Cleanliness: 7.15
Service: 10
Location: 10
Room Quality: 8.15
Amenities: 8.15
Value for Money: 8.15
Food and Beverage: 9.65
Overall Experience: 9.15
T
Terri • extended_group • us
7
Fun, enjoyable, an adventure, not your typical Holiday Inn.
Pros:

I liked the uniqueness of the room & hotel and the location in Old San Juan.

Cons:

The shower looked a bit worn and dirty, though I don't think it was. The larger bedroom could have used better lighting.

2026-03-13 • via Nuitee
H
Henna • family_with_children • us
7
It was good!!!
Pros:

It’s the lobby area and location was great!! Great fresh breakfast with a view. I really liked the lady and the young boy who cooked and served respectively. Such humble people.

Cons:

Room space and not many amenities in the room .

2026-03-12 • via Nuitee
K
Kenyona • solo_traveller • us
5
The bedroom and bathroom were nice.
Pros:

The room was nice and the bathroom was nice.

Cons:

The next morning, they had construction going very early and it was noisy. The receptionist at the desk did not show me how to get to the 2nd elevator; therefore, I went outside looking for the entrance to the 2nd floor not helpful at all. Another guest how to assist me. However, the guest before me she took her time and showed them the elevator which was in front of the desk.

2026-03-10 • via Nuitee
E
Elissa • solo_traveller • us
10
2026-03-09 • via Nuitee
E
EDGARDO • family_with_children • pa
5
Buena experiencia
Pros:

Su ubicación

Cons:

Mejorar la presión de agua en la ducha

2026-03-09 • via Nuitee
A
amy • couple • us
9
Pros:

The location is wonderful for walking in Old San Juan. Breakfast was phenomenal on the rooftop.

Cons:

The pool was temporarily out of service

2026-03-07 • via Nuitee
J
Jerome.roberge • extended_group • ca
8
2026-03-05 • via Nuitee
C
Confessore • couple • us
7
Quaint, friendly place to stay in Old San Juan.
Pros:

The location and the staff were great and the terrace on the roof was lovely.

Cons:

I didn’t like that the room had no windows and I did not get my room cleaned daily.

2026-02-28 • via Nuitee
S
Skidmore • couple • us
5
Amazing location and building. Needs updates like mattresses, and attention to room details.
Pros:

This was a beautiful old Spanish Colonial structure- mostly kept traditional. The location was awesome- in Old San Juan. Walking distance to historic sites and restaurants. Street was quiet.

Cons:

The lovely rooftop (depicted in photos) was one of the main reasons we chose this hotel. The pool was out of commission and we had not been informed. In addition, it did not have all the nice plants, cushions, lounge chairs, etc shown in the pictures. It was so disappointing.
Our bed was incredibly uncomfortable- it was an old saggy mattress which needed replacing.
On arrival, our bathroom had only 2 towels and one hand towel- no bathmat- so floor got all wet and slippery while showering since it's only a half glass panel- no washcloths or extra hand towels, only one small shower gel-so we had to ask for them. It just seemed sloppy. Nothing was replaced when we had our room "cleaned".
We didn't mind that some of the fixtures needed updating- like rusty towel bar and oxidized mirror- we weren't expecting a five star hotel- but basic bathoom supplies like towels and shower gel would have gone a long way, towards feeling like it was a pleasant stay.

2026-02-27 • via Nuitee
D
Deborah • couple • us
8
A perfect perch to experience the heart of the old city.
Pros:

We walked all over historic Old San Juan in comfort and safety. Good restaurants, stellar Jazz Club, eye opening museums and fun shopping.

2026-02-11 • via Nuitee
F
Foster • family_with_children • us
6
Pros:

Was a good place in olde town

Cons:

That's the TV didnt work even after they changed the batteries inthe remote. Also no pool. Was not notified from booking.

2026-02-10 • via Nuitee
I
Iván • couple • es
8
Pros:

Todo, desde recepcion , hasta el ultimo minuto que estuvimos , nos vemos el prx año

Cons:

...

2026-02-10 • via Nuitee
M
Maggi • couple • us
10
a one night stay - layover in PR - great place to stay
Pros:

Breakfast on the Terrace was delicious

2026-01-30 • via Nuitee
W
Waika I Nazario • extended_group • be
9
2026-01-26 • via Nuitee
R
Richard • couple • us
9
A quick overnight stay in a quiet hotel, in a beautiful part of San Juan.
Pros:

Ae arrived at 11:30, and were told checkin was 3PM. At 1PM they gave us our room; and we took long needed naps. Breakfast on the rooftop was excellent.

2026-01-19 • via Nuitee
G
Grace • extended_group • us
9
2026-01-19 • via Nuitee
C
Crystal • solo_traveller • us
9
2026-01-19 • via Nuitee
N
Norma • couple • pr
10
Pros:

Excellent location and great service

2026-01-19 • via Nuitee
F
Franchise • couple • us
9
Pros:

Location and the people.

Cons:

Not lots of hot water even tho they might not need it but recommend the water to feel
Hotter. Bathroom door was not closing properly so the cold air was coming thru. Recommend to fix bc I was shaking all the time in the bathroom.

2026-01-17 • via Nuitee
S
Sam • couple • us
2
Disappointing honeymoon start
Pros:

Location, friendly staff.

Cons:

We stayed here previously and had none of these issues, so we rebooked for our honeymoon. I wish I could go back and tell myself to leave upon checkin.
To start off, the room isn’t even as advertised in the pictures. Half of the furniture has been removed as well as all carpets, tissues, bath mats, framed artwork, and all but two towels and wash clothes, leaving for a very empty looking and feeling room with very slippery floors.

They ask you upon arrival to not flush toilet paper, but rather throw it out in the provided trash cans that have no lid. This is not sanitary. I understand the plumbing issues as it’s an old building but you have to adapt and get trash cans with lids, rather than charging people to stay in the same room as an open bin with poop. To pair with that, the hot water does not work. We talked to the front desk and they said maitenence was on the way but it never reached above lukewarm. Not a hot shower the full four nights.
To top it all off, the “super fast wifi” they advertise was barely working well enough to watch a single episode of a tv show, despite the WiFi transmitter being 4 feet away.
I should have asked for a refund right away but figured it might get better, as we had a positive experience here in Nov 2023, but this was an immensely disappointing way to start our honeymoon. Cancelled our two night stay for the way back from St Thomas to stay somewhere that will hopefully provide even basic essentials.

2026-01-15 • via Nuitee