Carayou Hotel & Spa

Hotels
7.4 (1193 reviews)
La Pointe du Bout , Les Trois-Îlets , mq

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Cleanliness issues
Limited breakfast options
High dining prices

Categories

Cleanliness
6.61
There were mentions of cleanliness issues like found hair in the shower and on the bed.
Service
8.08
Most reviews noted the friendly and helpful nature of the staff, though some mixed feedback on responsiveness.
Location
8.62
Many reviews highlighted excellent location and proximity to the beach and shops.
Room Quality
7.57
Rooms were often described as spacious and comfortable, though some suggested the need for renovation.
Amenities
7.1
Some amenities were mentioned positively, but issues with breakfast choices and minibar availability were noted.
Value for Money
6.56
Comments indicated dissatisfaction with picnic prices and missing items in service, suggesting bad value.
Food and Beverage
6.11
Breakfast received criticism for limited choices and items running out, adversely affecting overall satisfaction.
Overall Experience
8.58
Overall enjoyable stays indicated with many positive comments about the experience, making it memorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 05:41

Property Description

Renovated Retreat in Les Trois-Îlets

  • Luxurious Amenities: Indulge in 2 pools, a restaurant, bar, and shared lounge.
  • Entertainment Galore: Enjoy evening entertainment and a children's playground.
  • Adventure Awaits: Experience snorkeling, canoeing, table tennis, and darts.

For a rejuvenating escape, book now at Carayou Hotel & SPA in Les Trois-Îlets.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FDF

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for € 10 per person per night when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 2 years old to 11 years old stay for € 15 per person per night when using an existing bed.
    People 1 year old and over stay for € 49 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 1193 reviews
Cleanliness: 6.61
Service: 8.08
Location: 8.62
Room Quality: 7.57
Amenities: 7.1
Value for Money: 6.56
Food and Beverage: 6.11
Overall Experience: 8.58
C
Christelle • solo_traveller • mq
9
2026-04-18 • via Nuitee
B
BEATRICE • solo_traveller • fr
8
Pros:

L'emplacement et le calme.

Cons:

Le petit déjeuner avant 9h30!

2026-04-16 • via Nuitee
H
Hayley • couple • fr
7
2026-04-16 • via Nuitee
A
Antoine • solo_traveller • fr
7
Pros:

Le cadre , la plage et piscine et parking

Cons:

La nourriture et la qualité des boissons

2026-04-15 • via Nuitee
S
Sandy • family_with_children • mq
8
Pros:

Séjour très agréable, chambre propre et moderne

Cons:

Trop peu de choix au petit déjeuner

2026-04-15 • via Nuitee
M
michel • solo_traveller • mq
8
2026-04-14 • via Nuitee
D
Daniela • couple • mq
5
Moyen
Pros:

Oui

Cons:

Marque des petites serviettes

2026-04-14 • via Nuitee
F
Frédérique • family_with_children • mq
3
Gestion déplorable !!!
Pros:

Le cadre de l'hôtel est très agréable, les aménagements des espaces communs sont très biens. Le personnel du restaurant du 10 avril au soir était très accueillant, chaleureux, jovial..

Cons:

Dans notre chambre il y avait bcp bcp de grosses fourmis mordantes. J'appelle à l'accueil pour le signaler, la solution envisagée qui était de mettre de l'insecticide n'était que acceptable car mon fils est asthmatique, L'ACCUEIL NOUS REPOND QUE LE NETTOYAGE SERA FAIT DEMAIN QU'ILS NE PEUVENT RIEN FAIRE !!! J'ai trouvé cela INTOLÉRABLE !!! N'ayant pas eu de serviette de toilette ds la chambre, le technicien nous en emmène et là je lui signale également que l'éclairage ne fonctionnait pas ds la pièce principale. Là, il prévient l'accueil qui nous change de chambre. Si ce n'était pas GRÂCE au problème électrique mon fils et moi serions restés ds une chambre avec des fourmis ds la pièce principale ds la salle de bain et sur le canapé !! C'est déplorable la façon dont le problème a été géré !!!!

2026-04-12 • via Nuitee
C
Clara • couple • mq
8
2026-04-12 • via Nuitee
A
Anthony • couple • mq
8
2026-04-10 • via Nuitee
D
Diana • family_with_children • lu
5
2026-04-10 • via Nuitee
C
CARLOTA • couple • es
1
CAREFUL with this hotel, ATTENTION : EXPÉRIENCE TRÈS NÉGATIVE – À ÉVITER ⚠️
Pros:

nada, empleados desagradables, limpieza minima, plaga cucarachas

Cons:

MUCHO CUIDADO CON ESTE ALOJAMIENTO.

Experiencia absolutamente lamentable. Tras alojarnos una primera noche, acordamos directamente con el hotel una reserva para dos noches más, confirmada en persona durante el check-in y por ESCRITO Y FIRMADO (por el simple hecho de que en booking no tenian disponibilidad)

Al volver por la tarde, no nos dejaron acceder a la habitación y nos dijeron de malas maneras que solo teníamos 1 noche y nos dejaron literalmente en la calle. Intentamos explicar el error y les pedimos el checkin firmado pero fue imposible: el personal es incapaz de comunicarse en inglés y, lo peor, no tienen ninguna intención de entender ni ayudar. Actitud chulesca, cero profesionalidad y ninguna solución.

Se negaron a enseñarnos el documento que habíamos firmado y aprovecharon la situación (19:00, sin alternativas) para obligarnos a pagar otra vez una habitación a un precio completamente abusivo.

Además, el estado del alojamiento es deplorable: suciedad evidente y presencia de cucarachas. Totalmente inaceptable para el precio que cobran. La comida picoteada por pajaros sin ningun control .

La sensación es clara: mala gestión, cero transparencia y trato injusto hacia clientes que no son franceses.

Resultado final: muchos € tirados en un sitio que no lo vale ni de lejos y una experiencia que te amarga el viaje.

Hemos tenido que iniciar una reclamación formal.

Si estáis pensando en reservar aquí: revisad absolutamente todo, pedidlo todo por escrito y no os fiéis de nada, porque a un turista frances no le tratan asi.

— EN

Absolutely terrible experience from start to finish. After staying one night, we agreed directly with the hotel to book two more nights, confirmed in person during check-in.

When we came back in the afternoon, they rudely told us we only had one night and basically left us on the street.

2026-04-10 • via Nuitee
L
louis • family_with_children • gb
6
2026-04-09 • via Nuitee
M
MARC • solo_traveller • mq
5
Cons:

La coupure d eau et pas de savon ni.champoing ....

2026-04-09 • via Nuitee
K
Karelle • couple • fr
6
2026-04-08 • via Nuitee
V
Valcin • family_with_children • mq
7
2026-04-07 • via Nuitee
M
michel • solo_traveller • mq
8
Un cadre propice au farniente.
Pros:

La chambre rénovée située dans le bâtiment Corossol au 2ème étage m’a particulièrement charmé. Tout était très appréciable : le plateau de bienvenue, le mini-frigo, la décoration soignée et une literie impeccable.

Cons:

Il est très gênant que le Wi-Fi ne fonctionne pas partout, et encore plus qu’il ne soit pas accessible dans la chambre.

2026-04-07 • via Nuitee
B
bourgin • solo_traveller • mq
9
Pros:

Très belle rénovation des chambres, propre grande et confortable.

2026-04-06 • via Nuitee
M
Mauranne • couple • mq
10
2026-04-05 • via Nuitee
M
m'buta • family_with_children • fr
10
2026-04-05 • via Nuitee