Hotel Alpina Luzern

Hotels
7.8 (591 reviews)
Frankenstrasse 6 , Luzern , CH
+41 41 210 00 77

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
Pets allowed
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Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Noise disturbances
Outdated facilities
Inadequate soundproofing

Categories

Cleanliness
7.05
Mixed feedback with concerns about noise affecting perceived cleanliness and outdated facilities.
Service
8.55
Staff were consistently praised for being friendly and helpful.
Location
8.55
Conveniently located near the train station and attractions, highly valued by guests.
Room Quality
7.55
Rooms are spacious and comfortable, but some reports of dated facilities.
Amenities
7.55
Amenities such as Nespresso machine and good bed comfort noted, but some outdated features.
Value for Money
8.05
Overall value perceived as good for location but concerns about noise during the night.
Food and Beverage
7.55
Breakfast arrangements noted but with some inconveniences due to renovations.
Overall Experience
7.55
Guests had positive experiences but highlighted issues with noise and room conditions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:36

Property Description

Historic Building with Convenient Location
Hotel Alpina, housed in a charming historic building next to Lucerne Train Station and the KKL Convention Centre, offers a prime location for exploring the city. Just a short walk from the iconic Chapel Bridge, guests can easily immerse themselves in Lucerne's beauty.

Delightful Dining Options and Stunning Views
Start your day with a delicious hot and cold breakfast buffet at the nearby Hotel Monopol and enjoy the Suite Lounge & Bar on the 7th floor with breathtaking city views. Indulge in fine dining and exquisite wines at La Bestia restaurant within the hotel.

City Exploration Made Easy
With free WiFi, proximity to various dining options, and the Old Town within walking distance, Hotel Alpina provides the ideal base for your Lucerne adventure. Benefit from the complimentary Lucerne City Mobility ticket and expert local recommendations from the attentive reception staff.

Book your stay at Hotel Alpina for an unforgettable Lucerne experience.

Important information:

Please note that check-in takes place at Hotel Monopol (Pilatusstrasse 1), directly next to Hotel Alpina Luzern.

Limited parking is available at the hotel, and additional public parking spaces can be found at the train station (direct access to the hotel) or at a nearby parking garage.

Extra pillows and adapters are available on request.

When booking 4 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Location

Guest Reviews

7.8
Based on 591 reviews
Cleanliness: 7.05
Service: 8.55
Location: 8.55
Room Quality: 7.55
Amenities: 7.55
Value for Money: 8.05
Food and Beverage: 7.55
Overall Experience: 7.55
S
Sonja • couple • ch
8
Bien situé, propre, mais services 0
Pros:

L’emplacement est top, à côté de la gare et de la vieille ville. La chambre est relativement spacieuse et tout était très propre.

Cons:

L’odeur de la pizzeria d’en bas d’en la chambre, le bruit de la rue passante (chambre sans clim, donc obligé de laisser la fenêtre ouverte car le ventilateur fait un bruit pas possible), savon pour le corps inexistant dans la salle de bain de notre arrivée jusqu’au départ alors que nous l’avions signalé à la réception (il n’y avait pas non plus de papier WC !), serviette de bain pour une personne alors que nous étions deux, tasses de café et capsules pas remplacées durant les 4 jours, salle de bain sans aucune place pour poser ses affaires de toilette…

Quand on paie + de 1’300 balles pour 3 nuits, on s’attend quand-même à un minimum de service. Et là, c’était la cata. Je ne parlerai pas de la place de parking qu’on a payé en supplément, pour laquelle le personnel s’est bien gardé de préciser avant qu’on paie qu’il fallait déplacer notre véhicule à la gare au beau milieu de notre séjour (ok, sans supplément, mais une contrainte en plus tout de même…)

2026-09-17 • via Nuitee
A
ASU • couple • jp
9
Pros:

駅から近くて便利だった！そして部屋が新しくて、綺麗だった。充電できる箇所が多いのも便利だった🔌

2026-09-12 • via Nuitee
U
Ursula • couple • ch
5
2026-09-11 • via Nuitee
D
Dongjun • couple • kr
4
2026-09-11 • via Nuitee
J
Johanne • solo_traveller • au
10
GREAT HOTEL IN GREAT POSITION
Pros:

A great hotel just a short walking distance from the train station. Easy to get anywhere in town. 5 mins to the old town and Chapel bridge. Staff helpful and friendly. Room was very nice

Cons:

I know unusual but it was extremely hot. I did not expect aircon but a fan would have been good. This is probably rarely an issue and would not stop me coming back

2026-09-08 • via Nuitee
U
Ulrich • couple • de
7
2026-09-06 • via Nuitee
E
Eric • solo_traveller • us
8
Very friendly and accommodating
Pros:

Location

Cons:

Very hot in the room, fan did not help much.

2026-09-05 • via Nuitee
C
Cristhian julian • couple • co
7
Perfect Location
Pros:

The location and the breakfast schedule

Cons:

The elevator and the AC, was to hot

2026-09-01 • via Nuitee
C
Christian • extended_group • ch
9
Tolle Lage, super Service
Pros:

Der Empfang war sehr freundlich, die Lage war sehr gut (wenn auch mitten im Partyviertel), das Zimmer war super für vier Personen.

2026-09-01 • via Nuitee
J
Jean-Claude • family_with_children • au
7
Cons:

Room was noisy due to resturant on street

2026-08-29 • via Nuitee
G
Gili • family_with_children • il
9
2026-08-28 • via Nuitee
A
Antonella • solo_traveller • it
9
2026-08-28 • via Nuitee
M
Max • couple • ch
7
2026-08-27 • via Nuitee
J
Jose Carlos • couple • es
1
Ascensor roto y peligroso.
Pros:

El balconcito con mesita y dos sillas.

Cons:

No funcionaba el único ascensor y tuvimos que estar dos días subiendo y bajando 5 pisos por las escaleras (tengo 63 años😰) y no tuvieron la deferencia de hacernos un descuento o algún detalle 😤😤😤. O sea 270 euros por día y como si fuera una pensión de mala muerte. Y el ascensor sin medidas europeas: cuando sube o baja ves la pared del hueco… Es muy peligroso.
Además, de madrugada sonó la alarma de incendios y tuvimos que bajar las 5 plantas a todo meter y media hora después, sin darnos explicaciones nos dijeron que ya podíamos subir…😤😤😤

2026-08-26 • via Nuitee
E
Eglė • solo_traveller • lt
6
Pros:

The location and breakfast were great.

Cons:

The rooms were too hot, even when outside temperature decreased to 14°C, it was impossible to sleep well even with opened windows. The bar below rooms worked until 2:30 AM, so sleeping with windows open felt as you slept in the bar (you could hear people laughing, talking).

2026-08-24 • via Nuitee
A
Annie • family_with_children • hk
9
2026-08-20 • via Nuitee
J
Jagdeep • extended_group • us
6
Pros:

Location- excellent, 2 minutes walk from train station.

Cons:

Too noisy and no air conditioning

2026-08-16 • via Nuitee
W
Wei Hsiang • couple • tw
8
2026-08-15 • via Nuitee
R
Regula • extended_group • ch
6
Pros:

Situation à côté de la gare

Cons:

Pas de climatisation, chambre au 1er étage donnant sur un bar ouvert jusqu’à 2h30

2026-08-15 • via Nuitee
S
Samrat • family_with_children • ca
7
ok hotel
Pros:

The Hotel was very good. the staff was very friendly. The hotel is very very close to train station. it makes travel very comfortable. The rooms are spacious.

Cons:

The Hotel was very good. However the hotel does not have any A/C, going to this hotel in August hot weather was not comfortable. The Hotel provides 2 fans however they are very small and cannot cool down the room, I wish the hotel can provide bigger fans. There was lot of noise from back all the restaurant workers made noise late night.

2026-08-14 • via Nuitee