Waiheke Island Resort

Hotels
Independent
8 (127 reviews)
4 Bay Road, Palm Beach, Waiheke Island, 1240 , Waiheke Island , NZ

Facilities

Full-service spa
Proposal/romance packages available
Fireplace in lobby
Free WiFi
Terrace
Garden
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Friendly staff
Great views
Nice amenities
Clean rooms
Cons:
Accessibility issues
Booking miscommunication

Categories

Cleanliness
8.83
The hotel was clean and well-maintained as mentioned in multiple reviews.
Service
8.3
Staff were friendly and helpful, specifically complimenting Ashley's efforts.
Location
7.34
The steep streets and accessibility issues highlighted in one review affected the overall location sentiment.
Room Quality
7.79
Rooms were described as lovely, very clean, and bright with necessary amenities.
Amenities
8.32
Good amenities including a mini golf course and spa facilities.
Value for Money
7.78
Guests expressed satisfaction with the value for money despite a booking miscommunication.
Food and Beverage
7.83
Bubbly and food platter enjoyed in the private spa contributed to positive sentiments.
Overall Experience
7.8
Overall, guests were pleased with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:46

Property Description

Spa and Recreation
Indulge in massages at the spa or lounge by the outdoor pool and spa tub for ultimate relaxation.

Luxurious Amenities
Enjoy complimentary Wi-Fi, concierge services, and a poolside bar for a pampering experience.

Elegant Accommodations
Stay in uniquely decorated guestrooms with modern amenities including minibars and flat-screen TVs.

Immerse yourself in luxury at Waiheke Island Resort, where every detail is designed for your comfort and enjoyment. Book your stay now for an unforgettable experience.

Important information:

  • Pool access available from 9:00 AM to 9:00 PM.
  • A car is not required for transportation to and from this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: AKL

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8
Based on 127 reviews
Cleanliness: 8.83
Service: 8.3
Location: 7.34
Room Quality: 7.79
Amenities: 8.32
Value for Money: 7.78
Food and Beverage: 7.83
Overall Experience: 7.8
L
Louisa partner
10
Pros:

An incredible view and lovely facilities!

2025-10-09 via Nuitee
A
Anne-Rose partner
8
Pros:

Decent little chalet - clean with basic amenities. A but musty, recommend a dehumidifier! Not well placed for anyone without a vehicle and cabs are pricey so make sure you book an excursion to get around. Staff were pleasant and breakfast at the restaurant was good. Would stay here again.

2025-10-05 via Nuitee
C
Chris partner
10
Pros:

Great stay. Had the large balcony all to ourselves. Great views and a perfect spot for a romantic get away. Although we plan to also go back with the kids some time. The mini golf was super fun. Loved everything.

2025-10-01 via Nuitee
E
Elaine partner
8
Pros:

Staff very friendly. View overlooking ocean. Great private spa with very good service, bubbly and food platter. 🌞

2025-09-27 via Nuitee
J
Julie
2
Pros:

Sadly we were unable to stay at this property as the room we had been allocated was only accessible via very steep streets, pathways and many stairs. When we explained we had an elderly parent with us who relied on a walker and could they change the unit we were shown two other options that were equally unsafe for a person with mobility issues. There was nowhere that said this accommodation was on a steep hill. We asked for a refund, even going to say that we would accept one night rather than the full amount and this was refused because of policy. We arrived at the accommodation and they were unable to provide a room fit for service, so I beleive their stance on this situation was extremely poor.
We must however compliment Ashley, she did her very best to help us, she did try to contact the manager, but he did not pick up and he has not made any effort to contact us since.

2025-09-19 via Nuitee
M
Mark van family
8
Pros:

Great place to stay

2025-09-10 via Nuitee
C
Cheryl
10
Pros:

Good value for money and very clean and comfortable

2025-09-01 via Nuitee
Y
Yoonji
2
Pros:

We clearly booked a twin room with two single beds, but on the morning of our check-in day, the hotel called us and said they had not been informed by Expedia and that we would be charged an extra $15. If that was the case, why give us the option to choose it at the time of booking?

That part was quite disappointing, but aside from this, the hotel itself was clean, well-maintained, and the view was great.

2025-09-01 via Nuitee
P
Patricia
10
Pros:

The views due to it being terraced and the length of the room rather than being a big square. Yeah this place is great. Would definately stay there again.

2025-08-28 via Nuitee
T
Toni partner
10
Pros:

Beautiful and tranquil location. Lots of native trees and bush and sounds of native birds all day. Great view to the sea. Room was lovely very clean and bright and had all you needed for a couple days stay.
Staff were absolutely lovely

2025-08-10 via Nuitee
F
Fred
10
Pros:

On-site mini golf and pool/spa

2025-08-10 via Nuitee
A
Arya
10
Pros:

Overall we are pleased with the stay

2025-07-30 via Nuitee
M
Mihi family
10
Pros:

Loved our time there, would rebook ahain

2025-07-27 via Nuitee
R
Rudyard
10
Being in paradise.
Pros:

Wonderful views, comfortable, clean and relaxing.

2025-07-21 via Nuitee
S
Sebastian partner
8
Pros:

Nice place, they do their best to keep you happy.

2025-07-11 via Nuitee
M
Marie Jane partner
8
Pros:

Friendly staff. Nice ocean view, quiet place and nice bed. They just forgot to empty the rubbish bin from the bathroom before we check in.

2025-07-05 via Nuitee
A
Ann partner
10
Pros:

Great stay and facilities

2025-07-03 via Nuitee
J
Josh
10
Pros:

I had a fantastic stay. The view was beautiful, the room was comfortable, and it was so close to the beach. Would absolutely stay here again.

2025-06-21 via Nuitee
B
Bruce
8
Pros:

Too many steps

2025-06-18 via Nuitee
M
Megan family
8
Pros:

Lovely apartment, beautiful view. Did not realise how many stairs we would have to drag the bags up and down. One bed was great, the other so soft it seemed broken. I’m sure the restaurant and view would be amazing however we went in winter and it was only open on the Saturday.

2025-06-17 via Nuitee