Sapa Elegance Hotel

Hotels
8.8 (366 reviews)
3 Hoang Dieu Street, Lao Cai Province , Sa Pa , vn

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Good value for money
Cons:
Cleanliness issues
Old and outdated rooms
Some amenities lacking

Categories

Cleanliness
6.75
Several reviews mention issues with mold, dirt, and outdated conditions contributing to negative perceptions about cleanliness.
Service
9.99
Consistent positive mentions of the staff being friendly, helpful, and accommodating to guests' needs.
Location
9.76
Great location with close proximity to city center and scenic views, highlighted positively in multiple reviews.
Room Quality
7.71
Mixed sentiments; while some rooms are described as spacious and cozy, others mention problems with odors and outdated decor.
Amenities
8.74
Amenities are acceptable and serve the purpose, including breakfast options and availability of basic services.
Value for Money
9.2
Overall perceived as good value for what guests paid, despite some caveats regarding cleanliness and room quality.
Food and Beverage
8.75
Breakfast and food options receive positive mentions, although some noted it was complicated or expensive.
Overall Experience
9.52
Despite some negative aspects, the overall experience was enjoyable with numerous positive highlights, leading to a strong recommendation.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 19:55

Property Description

Mountain Views and Cozy Accommodation
Sapa Elegance Hotel offers a cosy stay just steps away from Sapa Culture Market. Enjoy stunning views of Fansipan Mountain and Violet Valley from the on-site restaurant.

Comfortable Rooms with Scenic Balconies
Relax in rooms equipped with free WiFi, air conditioning, and a private balcony overlooking the picturesque mountains and valley. Unwind with a cable flat-screen TV and minibar at your disposal.

Convenient Amenities and Services
Explore Sapa with bike rentals or tour desk assistance. Benefit from 24-hour reception, laundry service, and delectable dining options at The Lobby Restaurant serving Vietnamese and European cuisine.

Book your stay at Sapa Elegance Hotel for a memorable mountain retreat!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: HAN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 6 years old stay for free when using an existing bed.
    Children from 7 years old to 17 years old stay for VND 150,000 per person per night when using an existing bed.
    People 1 year old and over stay for VND 200,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 366 reviews
Cleanliness: 6.75
Service: 9.99
Location: 9.76
Room Quality: 7.71
Amenities: 8.74
Value for Money: 9.2
Food and Beverage: 8.75
Overall Experience: 9.52
Y
Yasmin • couple • au
9
2026-03-07 • via Nuitee
N
Neryll • couple • ph
9
Very accommodating. The hotel and restaurant staff are all nice and appoachable.
Pros:

It's near to the center.

Cons:

It's clean but not flawless still good tho!

2026-03-07 • via Nuitee
Y
Yasmin • couple • au
9
2026-03-07 • via Nuitee
O
Oon • extended_group • my
8
Highly recommended
Pros:

The location was central, reasonably clean, and most of all the staffs were all helpful and friendly ! We left a pair of sunglasses on the sleeper train and they got out of the way to get it back for us. Grab car was listing 650,000 dong one way back to the train station, but they manage to get it back for us for 200,000 dong which is superb ! Oh, and I love the interior of the hotel, its has a rustic and laid back feeling to it.

Cons:

It’s a reasonably old hotel, so expect some mold and rust from age. Other than that, it’s clean.

2026-03-05 • via Nuitee
G
Glaiza Mae • extended_group • ph
9
Pros:

the room was big, with balcony view, with working hot and cold shower. The balcony have a view of the town plaza, it is near the center but it will be slightly difficult walking up the hill to reach the hotel if not physically fit. Over all, very near to the known places like the sapa station.

Cons:

some lights we're not working, (only the wall decorative lights).

2026-03-03 • via Nuitee
S
Stephen • couple • mt
10
Very comfortable stay and again, the staff were lovely!
Pros:

The staff were so friendly!

Cons:

There was nothing I did not like!

2026-03-03 • via Nuitee
A
Alexandra • couple • fr
8
I found the room a bit cold, everything was clean - only stayed for one night-
2026-03-02 • via Nuitee
V
Vinh • couple • vn
10
Pros:

Vị trí tốt, gần trung tâm. Phòng được dọn hàng ngày. Chúng tôi được nhận nước lọc thêm miễn phí.

2026-03-02 • via Nuitee
D
David • couple • fr
10
Pros:

Gentillesse et réactivité du personnel, localisation (au centre de la ville), chambre propre et spacieuse, excellente cuusine et petit déjeuner

. Nous recommandons +++

2026-03-02 • via Nuitee
H
Harshil • extended_group • in
8
2026-03-01 • via Nuitee
R
Rachell Anne • couple • ph
10
Highly Recommended!
Pros:

What we liked most was the exceptional hospitality of the staff—they were friendly, accommodating, and always ready to assist. The room was spotless and well-maintained, and the atmosphere of the hotel was peaceful and inviting. Its location also made it easy for us to explore nearby attractions.

Cons:

NA

2026-02-27 • via Nuitee
Q
Quý • couple • vn
10
Pros:

Phòng nghỉ sạch sẽ, ngay trung tâm, nhân viên siêu nhiệt tình

2026-02-26 • via Nuitee
S
Signe • solo_traveller • dk
7
ok value for money
Pros:

Honestly, I was mislead by the pictures of the property so I was quite dissapointed with this hotel. But to be objective, the hotel is centrally located, the staff is very kind and friendly. The bed was ok and the room fairly quiet. You also got free water every day.

Cons:

At the end of the day I guess you get what you pay for and in my case I was first given a room which was on the first floor where te balcony doors had a gaping hole inbetween then so it sounded an felt like you were sleeping on the street, it was loud and cold and the room was super worn down. I went to the reception and informed them that this is not what I paid for and kindly asked if they could give me a different room, after which I was given a room on the 5th floor. In this room the balcony doors at least closed properly so I accepted it. The airconditioning initially didn't work so a man from the reception had to come and manually unlock it in order for me to be able to use it. I was visiting in the end of december so it was cold and I needed the A/C for heating, and heating it did, it got stuck on 28 degrees so I was sweating for the next couple of days. The hot water works for 1 minute at a time, so no long warm showers. Other than that it was okay but the hotel is much older than the images indicate.

2026-02-24 • via Nuitee
O
Ong • family_with_children • my
6
Pros:

The venue is most satisfying point, quiet and very near to Sunplaza Sapa Train Station. The restaurant in the hotel serve nice food, please give a try if you were to stay at the hotel.

Cons:

The room with strong smell due to the moist from toilet. Towel is not clean.

2026-02-24 • via Nuitee
F
Fanny • couple • se
8
2026-02-23 • via Nuitee
K
Kurt • couple • ch
7
Ganz okay
Pros:

Sehr zentrale Lage an ruhiger (!) Zufahrt.

Cons:

Das Zimmer ist in die Jahre gekommen, wie es im neueren Anbau aussieht, weiss ich nicht. Aber Badzimmer war dreckig, die Handtücher fleckig und schmuddelig.

2026-02-22 • via Nuitee
M
michelle • extended_group • ph
8
Pros:

The hotel is located near the city center with restaurant on site. Near Sun Plaza if you are planning to go to Fansipan. Although, it is a bit of a climb so prepare your stamina 😅. There are also cafe's and convenience store nearby.

Cons:

The hotel facility is starting to wear off - chips and dents on floor, molds in bathroom/shower. Generally it is clean. I think pillows and sheets already need an update as well, you know the feeling that someone actually occupied your bed prior to you, that's how I felt when we moved in to our room like they forgot to change the sheets.

2026-02-14 • via Nuitee
E
Elliott • extended_group • gb
10
Great stay
Pros:

Very comfortable hotel, close to centre of sapa, and laundry facilities were seamless🙂

2026-02-14 • via Nuitee
S
Sebastian • extended_group • de
8
2026-02-13 • via Nuitee
H
Hung • family_with_children • vn
7
Tốt
Pros:

Vị trí tốt, phòng rộng , tiện nghi phù hợp giá phòng

Cons:

Nhân viên thiếu thân thiện, không chào hỏi

2026-02-13 • via Nuitee