HB Xalapa

Hotels
9.2 (247 reviews)
Avenida Lazaro Cardenas numero 9 Fraccionamiento Las Animas , Xalapa , mx

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and helpful staff
Cons:
Limited dining options
Minor issues with room lighting

Categories

Cleanliness
9.38
Guests frequently praised the cleanliness of the hotel and rooms.
Service
9.85
The staff is consistently described as professional and friendly, elevating the guest experience.
Location
8.89
The location is good for driving but limited for walking; generally well-received.
Room Quality
9.34
Rooms are spacious and comfortable, with a few mentions of minor lighting issues.
Amenities
9.37
The amenities offered were generally well-reviewed, with some mentioning the need for more variety.
Value for Money
8.83
Good value noted, though there are mentions that meal quality could be improved.
Food and Beverage
8.38
While breakfast and some meals were praised, there were suggestions for improvement.
Overall Experience
9.55
Overall, guests enjoyed their stay and would likely return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:32

Property Description

Luxurious Accommodations

Indulge in comfort and style at HB Xalapa, where each spacious room offers modern amenities and stunning city views. Unwind in the outdoor pool or stay active at the well-equipped gym during your stay.

Convenient Location

Located just minutes away from Natura Park and the Xalapa Interactive Museum, our hotel provides easy access to the city's top attractions. Explore the historic city centre or enjoy complimentary private parking at your convenience.

Exquisite Dining Experience

Savor a delightful culinary experience at our elegant bar-restaurant, offering a variety of Mexican and international dishes. Whether you choose to dine in or enjoy room service, our staff is dedicated to ensuring your satisfaction throughout your visit.

Experience luxury and convenience at HB Xalapa - book your stay now for an unforgettable getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JAL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    People 12 years old and over stay for MXN 250 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 247 reviews
Cleanliness: 9.38
Service: 9.85
Location: 8.89
Room Quality: 9.34
Amenities: 9.37
Value for Money: 8.83
Food and Beverage: 8.38
Overall Experience: 9.55
A
Arnulfo F. • extended_group • mx
10
EXCELENTE ATENCION
Pros:

LA UBICACION.EL CONFORT DE LA HABITACION.

Cons:

QUE EL SEGUNDO DIA LA TINA DE BAÑO ESTABA SUCIA CON PRESENCIA DE CABELLOS Y LOA VASOS NO LOS CAMBIARON ESTABAN SUCIOS.

2026-07-23 • via Nuitee
C
Carlos • solo_traveller • mx
10
Pros:

La comodidad

Cons:

Dónde dejar mi medicina

2026-07-20 • via Nuitee
R
Roberto • solo_traveller • mx
9
Pros:

Relación precio calidad, ubicación, limpieza.

Cons:

El estacionamiento es un poco pequeño

2026-07-13 • via Nuitee
C
Cecilia Alejandra • solo_traveller • mx
9
2026-07-12 • via Nuitee
N
Neri • solo_traveller • mx
10
2026-07-09 • via Nuitee
O
Orlando • solo_traveller • mx
10
Pros:

TODO

2026-07-08 • via Nuitee
N
Nelson • solo_traveller • mx
10
2026-07-04 • via Nuitee
H
Héctor • solo_traveller • mx
10
Petty good
Pros:

The bed and TV are amazing

Cons:

The European window haha Because I didn't know how to close it hahaha

2026-06-26 • via Nuitee
M
María Teresa • family_with_children • mx
10
Pros:

La atención

2026-06-26 • via Nuitee
H
Héctor • solo_traveller • mx
10
Amazing hotel
Pros:

The TV and Bed are amazing

2026-06-26 • via Nuitee
I
Isela • family_with_children • mx
10
2026-06-15 • via Nuitee
A
Armando • solo_traveller • mx
10
Un buen hotel
Pros:

La comida en general un 20 de 10

Cons:

Nada, todo bien, todo correcto

2026-06-13 • via Nuitee
F
Fernanda • family_with_children • mx
10
2026-06-13 • via Nuitee
A
ALBERTO • extended_group • mx
10
Excelente atencion
Pros:

La atencion en general de verdad agradezco mucho las atenciones brindadas gracias

2026-06-11 • via Nuitee
W
WINDER • solo_traveller • mx
10
2026-06-08 • via Nuitee
N
nolazco • solo_traveller • mx
10
Familiar y excelente 👌
Pros:

El hotel esta muy limpio, cómodo la atencion es excelente me encantó estar alli, y no dudo volver a hospedarme.
Sinceramente es muy agradable, limpio, seguro, muy buen lugar.

Cons:

Solo no me gustó que en el restaurante pedi unas altas y estaban muy saladas..

2026-06-04 • via Nuitee
B
Bandala • solo_traveller • mx
10
2026-06-01 • via Nuitee
A
Annery Massiel • solo_traveller • es
9
2026-06-01 • via Nuitee
R
Raul • solo_traveller • mx
10
2026-05-16 • via Nuitee
G
Gladys • solo_traveller • mx
10
Pros:

La habitación grande, limpia y cómoda

Cons:

Que no había donde sentarse para desayunar, a pesar que éramos huéspedes. El buffet caro y la comida mal hecha.

2026-05-16 • via Nuitee