Holiday Inn Express Hotel & Suites Lansing-Dimondale by IHG

Hotels
•
Holiday Inn Express
7.4 (174 reviews)
9490 Woodlane Drive , Dimondale , US
+1 517-646-7000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Convenient location
Friendly and helpful front desk (calls, upgrades, late checkout)
Quiet rooms
Pool and spa tub proximity
Comfortable stay for many
Spacious rooms
Breakfast available (though inconsistent)
Cons:
Repeated no-hot-water incidents
Cleanliness problems (dust, dirty room, rusty bathtub)
Cockroaches observed at breakfast bar
Outdated or sparse breakfast offerings
Missing linens/sofa-bed supplies on arrival
Unexpected fees / billing/payment issues
Some staff rudeness (particularly at breakfast)

Categories

Cleanliness
4.8
Multiple reviewers reported unclean conditions: dusty room, dirty room remarks, cockroaches on the breakfast bar, rusty bathtub and wear on bedding surfaces.
Service
10
Mixed reports overall but many strong positives: front desk staff repeatedly praised for friendly, helpful service — calling guests about hot water issues, upgrading rooms, allowing late checkout and going above and beyond; a few instances of rude staff at breakfast noted.
Location
10
Frequently praised: convenient, loved location and easy access mentioned by multiple guests.
Room Quality
9
Rooms described as quiet, spacious and including desirable features (spa tub, proximity to pool) though some wear-and-tear noted (box spring wear, uneven temperatures, missing sofa-bed linens on arrival).
Amenities
5.6
Significant amenity issues reported: widespread hot water outages, low water pressure, occasional outdated breakfast items, but positives include pool, spa tub and generous staff accommodations during problems.
Value for Money
6.6
Several guests felt the property was pricier than expected for a somewhat dated hotel; unexpected fees and billing/payment handling complaints lowered perceived value despite occasional offered discounts.
Food and Beverage
5.8
Breakfast received mixed-to-negative feedback: some found it adequate, but many reported sparse offerings by mid-morning, outdated items, out-of-stock juices and even cockroach sightings at the breakfast bar.
Overall Experience
7.4
Overall mixed: guests appreciated location, quiet rooms and especially helpful front-desk responses, but repeated hot-water problems, cleanliness issues and some staff rudeness at breakfast tempered the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:26

Property Description

Modern Comforts and Convenient Location

Featuring a heated indoor pool, free Wi-Fi, and 42-inch flat-screen TVs with HBO, Holiday Inn Express Hotel & Suites Lansing-Dimondale offers a comfortable stay. Each room comes with a microwave, refrigerator, work desk, and coffee-making facilities, ensuring guests have everything they need.

Delicious Breakfast and Fitness Amenities

Start your day with a hot breakfast including eggs and sausage, served daily at the hotel. Stay active at the on-site fitness center or catch up on laundry with the convenient launderette facilities available to guests.

Nearby Attractions and Airport Access

Conveniently located just 7 miles from Michigan State University and the Capital Region International Airport, and only an 11-minute drive to Lansing Mall, our hotel provides easy access to local attractions.

Book your stay at Holiday Inn Express Hotel & Suites Lansing-Dimondale for a relaxing and enjoyable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LAN

Location

Guest Reviews

7.4
Based on 174 reviews
Cleanliness: 4.8
Service: 10
Location: 10
Room Quality: 9
Amenities: 5.6
Value for Money: 6.6
Food and Beverage: 5.8
Overall Experience: 7.4
J
jay45dee • family_with_children • us
8
2026-10-26 • via Nuitee
B
Babcock • family_with_children • us
4
I will not be staying again because of how rude the staff lady was.
Pros:

I loved the location and the young lady who checked us in was very polite and helpful

Cons:

It had not been dusted. There were no bath towels when we went into the room. There were no sheets pillows or blanket for the sofa bed. There were no garment bags. And the staff member running the breakfast was very very rude.

2026-10-23 • via Nuitee
M
Marshall • extended_group • us
9
2026-10-22 • via Nuitee
K
kim • solo_traveller • ca
5
Not clean
Pros:

Breakfast, staff

Cons:

Dirty room.

2026-10-11 • via Nuitee
M
Melisa • couple • us
10
2026-09-07 • via Nuitee
T
Trina • couple • us
4
Cons:

They tacked on a $5 fee that should have been disclosed ahead of time. And this is the second time that I was told I can pay at the property. Each time I tried to pay upon arrival they told me that I will have to wait to pay when I go to check out and then when I go to check out they've been already charged my card. even though I'm checking out as early as 7:00 a.m

2026-09-07 • via Nuitee
N
Nick • couple • us
10
2026-08-31 • via Nuitee
E
Eric • couple • us
10
2026-08-22 • via Nuitee
D
Debra • couple • us
8
We would stay again if we are in the area. It was more costly than I’d expect of a more “dated” hotel, but the experienc
Pros:

Our room was super quiet and we slept very well. The breakfast was good, as well!

Cons:

As our population ages, I’d like to see more taller height toilets in hotel rooms. Grab bars and accessible doorways are not always needed, but super low toilets for the Bad Knees Brigade are such a nuisance!

2026-08-11 • via Nuitee
L
Lisa • solo_traveller • us
10
2026-08-10 • via Nuitee
S
Shawndra • couple • us
8
Pros:

I got a room that had the spa tub in it, and it was close to the pool. I loved it. Front desk was amazing. The pool water felt good. They were very generous.

Cons:

Well, they had a water problem at the time and the food was outdated on the breakfast bar, and there were cockroaches on the breakfast bar

2026-08-09 • via Nuitee
K
Kenneth • family_with_children • us
4
They had no hot water and we were never informed that they new about the problem.
Pros:

Convenient

Cons:

No hot water

2026-07-20 • via Nuitee
G
Gary • solo_traveller • us
6
Pros:

The room was clean

Cons:

No hot water bathtub very rusty

2026-07-18 • via Nuitee
R
Robyn • couple • us
8
Staff was very nice and we had a comfortable stay.
Pros:

The staff was wonderful by calling me early in the day to let me know there were hot water issues. They suggested I call back after 3pm to see if my current room was still affected. I called about 3:30 and since my assigned room was without hot water they upgraded my room free of charge to a room with hot water.

Cons:

The breakfast was often sparse by the time I arrived about 9:30am. We were traveling from California so 9:30am was 6:30am according to my biological clock. Even with much of the offerings gone, I was able to have a plate of eggs and sausage.

The room was much cooler in the living room than in the bedroom. We have to make continuous adjustment to the thermostat to keep my husband and I both comfortable.

2026-07-17 • via Nuitee
E
Eduard • solo_traveller • es
5
Pros:

Clean room

Cons:

No hot water available

2026-07-17 • via Nuitee
N
Nathan • solo_traveller • us
8
2026-07-05 • via Nuitee
B
Bublitz • solo_traveller • us
9
Awesome customer service
Pros:

The front desk employee who checked us in was very friendly and went above and beyond for the guests staying.They had no hot water for most of the hotel but they called all guests and offered a discounted rate or free cancelation. She put me and my daughter in one of the rooms with hot water and our stay was great. We came for a softball tournament and they allowed us to also do a late checkout due to all day games we had. I would definitely stay here again!

2026-07-03 • via Nuitee
K
katieg • solo_traveller • us
5
Nice experience despite lacking key amenities.
Pros:

Welcoming staff. Clean and quiet. Spacious room. Easy access.

Cons:

No hot water in shower. Low water pressure. Box spring showed wear and tear. Out of orange juice. No dairy free options.

2026-06-23 • via Nuitee
J
Jamie • solo_traveller • us
9
2026-06-10 • via Nuitee
K
Katherine • solo_traveller • us
9
Comfortable clean, great location
Pros:

Ashe at the front desk was so friendly and professional and efficient. The jacuzzi in our room was spacious and really wonderful, and the beds were SO comfortable!!!!! And the location was close to lots of great places and only 15 minutes from campus.

Cons:

The vending machines didn't work on multiple floors, and the location of the room being right off the lobby/breakfast area made things quite loud (nothing ear plugs couldn't fix, and things quieted down around 11:30pm). There was an open, old soda left in the mini-fridge, but everything else was SUPER clean, so, likely just a tiny oversight.

2026-06-01 • via Nuitee