Holiday Inn Chengdu Oriental Plaza

Hotels
•
Holiday Inn Hotels & Resorts
8.8 (208 reviews)
231 Zhiquanduan, Dongdajie , Chengdu , cn

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Service
Cleanliness
Comfortable rooms
Good breakfast
Cons:
High laundry prices
AC temperature control issues

Categories

Cleanliness
8.69
Guests appreciated the clean facilities.
Service
9.16
Guests praised the friendly and helpful staff.
Location
9.2
Consistently highlighted as excellent, next to Metro and other amenities.
Room Quality
8.65
Positive sentiments about room comfort, though some issues with AC mentioned.
Amenities
8.38
Facilities are generally well-maintained but slightly dated.
Value for Money
8.64
Good value, but some guests felt extra charges were unfair.
Food and Beverage
8.69
Breakfast received positive feedback, though some repetitive items were noted.
Overall Experience
8.96
Overall satisfaction is high, with minor issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 17:48

Property Description

Luxurious Accommodation:
Experience utmost comfort in elegantly decorated rooms equipped with modern amenities including a flat-screen TV, free Wi-Fi, and luxurious bathroom essentials.

Convenient Location:
Perfectly situated in the CBD area, just steps away from the East Gate Bridge Subway Station, allowing easy access to the city's commercial centers, shopping streets, and popular attractions.

Dining and Recreation:
Indulge in a variety of dining options such as Cantonese delicacies at Tianfu Chinese Restaurant or international dishes at Café C. Unwind at the indoor pool, fitness center, or enjoy drinks at the Lobby Lounge.

Book your stay at Holiday Inn Chengdu Oriental Plaza for a luxurious and convenient experience in Chengdu!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTU

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for CNY 0 per person per night when using an available cot.
    Children up to and including 3 years old stay for CNY 0 per person per night when using an existing bed.
    People 3 years old and over stay for CNY 299 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 208 reviews
Cleanliness: 8.69
Service: 9.16
Location: 9.2
Room Quality: 8.65
Amenities: 8.38
Value for Money: 8.64
Food and Beverage: 8.69
Overall Experience: 8.96
鈞濤 • family_with_children • tw
10
Pros:

每次來成都的首選，交通方便，離名勝古蹟，搭地鐵即可抵達。

2026-01-27 • via Nuitee
Y
YU-CHEN • couple • tw
10
2026-01-23 • via Nuitee
Y
Yan Kun • family_with_children • my
10
One of my best stay
Pros:

Absolutely great location - just in front of the metro that connects to most tourist attractions. Top tier service. Clean room.

Cons:

Nothing to complain about

2026-01-07 • via Nuitee
S
SUIENGALI • extended_group • kz
10
2026-01-06 • via Nuitee
K
Ksenia • couple • ru
8
Неплохо, но залог надо упразднить.
Pros:

Приятный просторный номер

Cons:

С нас пытались взять залог 500 юаней наличными, которых у нас не было. Пришлось достаточно долго объясняться, чтоб его не брали.

2026-01-05 • via Nuitee
M
MB • extended_group • us
10
Will come back again and again!
Pros:

Wonderful, cozy rooms and facilities. Very friendly and accommodating staff that made you feel very welcome.

Cons:

I wish there was better lighting in the rooms but it's a minor con compared to all the positivies.

2025-12-31 • via Nuitee
琦 • extended_group • tw
9
2025-12-22 • via Nuitee
H
Hao • solo_traveller • de
9
2025-12-19 • via Nuitee
A
Arup • family_with_children • au
1
Pathetic service and attitude. They will make you regret every second you spend here
Pros:

Other than location everything else was a giant disappointment

Cons:

The stay was horrible and made my overall experience pretty bad.
1. Let’s start from the beginning that front desk staff had no English language ability and what shocked me greatly is the kitchen staff spoke better English than the front desk staff.
2.when I entered into the room I realised they have disabled the ability of the guest to decide his or her room temperature. The AC kept blowing hot air at 24 degrees. It felt like I was in a desert sitting on a camel. When I contacted the front desk through a translator they informed me it’s winter in Chengdu and the AC is set to hot, and if I feel too hot I can open the window or they can offer me a water cooler. Let me remind you outside was shit hot and sunny at 20 ish degree ( their so called winter ) for the entire duration I kept on filling the water cooler with water like a camel walking back and forth from Ossis and the experience was horrible. Holiday inn oriental plaza should change its name to holiday motel.
3. Breakfast buffet . The menu was the same everyday and tasted exactly the same for every dish. After eating the same thing for two days on the third day I gave up and ordered food from outside . Guess that their robot broke down the same instance and I was asked to go down and collect it . The staff had no training for the days I visited the buffet . Nobody cleared the plates. All the guest around me were sitting with a pile of used plates , stacking them up but none of the staff bothered on clearing the table. They only clear the table once you are done with the food and leave. I have never been to 3+ star hotel where this happened . All this made be strongly realise this hotel is not upto to mark and I made a grave mistake booking it for my Chengdu trip.
2.

2025-12-15 • via Nuitee
H
Hao • family_with_children • my
7
Great stay enjoy
Pros:

Near and covinence to any where as just next to a metro station.

Cons:

Breakfast are not included in booking.com

2025-12-11 • via Nuitee
H
Hao • family_with_children • my
8
Pros:

Must include breakfast for traveller from other country

Cons:

No breakfast must chose

2025-12-07 • via Nuitee
M
Madeleine • couple • us
10
2025-12-07 • via Nuitee
L
laoma98 • couple • cn
8
Very pleased
Pros:

Location

Cons:

Not at all

2025-11-20 • via Nuitee
B
Bence • extended_group • be
9
2025-10-29 • via Nuitee
H
Hadrien • family_with_children • fr
7
Très decu
Pros:

Emplacement proche du metro

Cons:

Le petit déjeuner : toujours la même chose , des plats normalement chauds ( nouilles , riz , bacon ) étaient froids donc pas très bon
ATTENTION au service de laverie qui coûte extrêmement cher ( plus de 60€ pour 4 Tshirt , 4 sous-vêtement et 3 paires de chaussettes)

2025-10-21 • via Nuitee
E
Ettore • couple • it
8
2025-10-11 • via Nuitee
W
William Angelico
10
Excellent location, great breakfast
Pros:

The breakfast offers a lot of very delicious food both local and international cuisine. We loved it!

2025-10-10 • via Nuitee
O
Oi Ling Helena Rosa
10
Pros:

Walking distance to TaikooLi
Hotel very good value for money

2025-09-26 • via Nuitee
M
Mattia • extended_group • it
10
2025-09-17 • via Nuitee
C
Chiara • extended_group • it
10
2025-09-17 • via Nuitee