The Palm at Playa

Hotels
7.8 (139 reviews)
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710 , Playa del Carmen , MX
52-984-128 0191

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Facilities

Area shuttle (surcharge)
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Designated smoking area
Wheelchair accessible
Elevator
Golfing nearby
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Cons:
Cleanliness issues
Room condition below expectations

Categories

Cleanliness
6.88
The reviews indicated issues with cleanliness, particularly in the rooms and the overall condition of the hotel.
Service
8.35
Guests noted friendly service from staff and good responsiveness to issues.
Location
8.89
Centrally located near shops, nightlife, and the beach, although it can be noisy.
Room Quality
6.84
Rooms were older than expected, with missing amenities and some maintenance issues.
Amenities
7.37
Limited amenities, particularly the worn condition of pool chairs and issues at the rooftop bar.
Value for Money
7.83
Reviewers felt the hotel was affordable for its location but was more run down than anticipated.
Food and Beverage
8.38
The rooftop bar and nearby dining options received positive feedback.
Overall Experience
7.85
Mixed feelings overall; some positive experiences but significant issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:23

Property Description

Experience the vibrant heart of Playa del Carmen at The Palm at Playa, your ideal getaway.

Unwind in Luxury
Take a dip in our refreshing outdoor pool or soak in the hot tub, designed for ultimate relaxation. Our stylish bar and poolside lounge await you with delightful drinks to elevate your evenings.

Modern Comforts
Stay connected with complimentary wireless internet access while enjoying your favorite shows on Smart televisions in our well-appointed 66 guestrooms. With thoughtful amenities like rainfall showerheads and laptop-compatible safes, your comfort is our priority.

Convenient Location
You’re just steps away from the famous Quinta Avenida, ensuring easy access to local attractions and exquisite dining options. Our area shuttle service makes exploring this incredible destination a breeze.

Discover the perfect blend of comfort and convenience. Book your stay at The Palm at Playa today!

Important information:

  • Pool access available from 8:00 AM to 9:00 PM.
  • Only registered guests are allowed in the guestrooms.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.8
Based on 139 reviews
Cleanliness: 6.88
Service: 8.35
Location: 8.89
Room Quality: 6.84
Amenities: 7.37
Value for Money: 7.83
Food and Beverage: 8.38
Overall Experience: 7.85
M
Marius • partner
8
Pros:

Nice location, good pool and working hot tub, Giovani a bartender at the pool bar is so good and nice.

2025-10-03 • via Nuitee
J
Jeremy • partner
10
Pros:

Great Property close to everything. Loved the pool and the large rooms with plenty of space to spread out and relax

2025-10-02 • via Nuitee
A
Adriana • family
8
Pros:

Easy access to the beach, great eats, and entertainment. We were able to park our car rental in their lot and that was really convenient to access. The only thing the rooftop bar is a separate entity and there was slight miscommunication but they were able to rectify it without a problem.

2025-09-16 • via Nuitee
J
Jeanelle • family
2
Pros:

No air conditioner

2025-09-01 • via Nuitee
E
Elsa
6
Pros:

I think they have to work in Better cleaning especially in the room, some cool air in the lobby and waiting area the shampoo,body wash and conditioner has all the same things

2025-08-26 • via Nuitee
M
miriam • family
4
Pros:

Not everything that they offered is available, they list it so you will book it and when you arrive they tell you they don’t have it.

2025-08-23 • via Nuitee
G
Gindra
10
Pros:

Todo estuvo muy bien! Muy cómodo, quizás algún edredón por el A/A

2025-08-12 • via Nuitee
A
Alvaro
8
Pros:

Hotel is centrally located. Close to all the shops, nightlife and beach. The ac could be better for the rooms.

2025-08-04 • via Nuitee
C
Carlos • family
8
Pros:

Convenient located and it has parking

2025-08-04 • via Nuitee
B
Brenda • partner
4
Pros:

Location was selected due to walking distance to Ferry. Location very noisy is off of main Avenue. Did not use any services for 1 night was affordable and convenient.

2025-07-24 • via Nuitee
A
Allen
10
Great stay
Pros:

Everything went well. Check in was a breeze and parking below was a bonus
Dj on the roof top pool area was perfect

2025-07-22 • via Nuitee
N
Naela • family
4
Pros:

I expected hotel to be nicer..rooms are not what the pictures show. It’s older and no iron or blow dryer in rooms, towels were old, no wash towels.Toilet was clogged when we got there already but was fixed quickly. FYI ..The shower has no door/privacy. No comforters only a flat sheet to cover yourself. The only thing that I like was cold ac, the rooftop pool, bartenders were nice and that is close to 5ta ave but I wouldn’t stay there again. Oh and the parking garage is horrible not enough space to move your vehicle around to be able to park.

2025-07-16 • via Nuitee
B
Bjorn • partner
6
Pros:

Decent hotel, bit run down. Big minus for only having 3 working sun chairs by the pool, there were 5 when we arrived, I broke on by sitting on it and another guest broke another. They were super old and worn out on the mesh part. The last 3 days of our trip they only had sun 3 beds with umbrellas, which went super fast. a staff member said the owner knew and planned to buy more, but didn’t during our 5 day stay. Not at all what the pretty pictures show on Expedia and their rooftop show. We had to spend additional money going to the beach to rent sun chairs. Staff was friendly and it’s a great location. Just really worn down and the owner not seeming to care. 3 sun chairs for a 70 person hotel, quite disappointed

2025-07-10 • via Nuitee
A
Aleyssa
10
Pros:

The atmosphere , includes free parking and beautiful palm trees

2025-07-09 • via Nuitee
R
Rafik
8
Good relaxing one night stay at the palms playa .
Pros:

Excellent location right next to 5th Avenida. Large one bedroom with separate living space for our 2 teen daughters. Big balcony . Impressive view from top floor terrasse and pool . Hospitable staff .very comfy super king bed to rest after a 16 hour flight from Middle East .
Cons : no microwave
Will recommend this hotel .

2025-06-27 • via Nuitee
E
Emily • partner
10
Pros:

Large, comfortable room that was quiet at night. Rooftop was very nice, a great place to hangout in the pool and get a margarita. Location was perfect right off 5th Ave.

2025-06-16 • via Nuitee
Y
Yamila • family
10
Pros:

Room are huge with beautiful decoration.The location is a plus(less than one block from 5th ave) and staff friendly.We'll be back again for sure!

2025-06-16 • via Nuitee
L
Livia • family_with_children
10
Pros:

Good

2025-06-16 • via Nuitee
P
Perrin
10
Amazing Hidden Gem
Pros:

Amazing room and rooftop. The hotel is in a great location.

2025-06-16 • via Nuitee
T
Thomas michael
10
Pros:

Very nice

2025-06-16 • via Nuitee