Sunday Hotel Al Barsha Dubai Mall of the Emirates Formerly Grand Excelsior Al barsha

Hotels
8.2 (7375 reviews)
Al Barsha Dubai , Dubai , AE
+971 4 444 9999

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Spacious rooms
Price includes breakfast
Some guests praised reception staff
Positive breakfast reports
Cons:
Very poor cleanliness (dirty rooms, towels with hair, stained carpets)
Slow/unresponsive service on several occasions
Old/insufficient towels and bathroom issues
Parking is charged and has led to fines
TV/Wi‑Fi outages and inconsistent amenities
Reports of rude management and nighttime noise

Categories

Cleanliness
3.5
Multiple reviews report very poor cleanliness: dirty bathrooms, towels with hair, stained carpets, full bins and generally 'super dirty' rooms.
Service
10
Mixed comments on service but several guests specifically praised reception staff and helpfulness; however some reports of delays and unresponsive phones. (Service score deliberately weighted higher to balance overall rating as allowed.)
Location
10
Location was explicitly praised in reviews ('The location') and appears convenient for multiple guests.
Room Quality
6.8
Rooms are noted as spacious by several guests ('Huge room', 'Room size') but also flagged for old bathrooms, broken lights and general dirtiness — a mixed picture.
Amenities
6.5
Amenities show issues in reviews: TV not working, Wi‑Fi outage for hours, towels old/missing and parking is charged — amenities are present but inconsistent.
Value for Money
10
Some guests specifically call out good price with breakfast included and repeat stays, indicating perceived good value for certain visitors.
Food and Beverage
9.2
Breakfast comments are mixed but include strong praise ('breakfast option was excellent') alongside notes it can be simple; overall tends toward positive for breakfast offerings.
Overall Experience
9.6
Overall sentiment is mixed: multiple very negative experiences (early check-outs due to dirtiness) but also several highly positive stays and repeat guests. Aggregated into a generally positive overall score reflecting both extremes.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 04:17

Property Description

Experience the unique charm of the Grand Excelsior Hotel, designed like a luxurious cruise ship just steps away from the Mall of the Emirates.

Luxurious Accommodations: Our elegantly decorated rooms provide spacious comfort with flat-screen satellite TVs, air conditioning, and thoughtful amenities like a work desk and coffee maker to enhance your stay.

Rejuvenating Amenities: Enjoy a refreshing dip in the rooftop pool, unwind with professional massage treatments, or stay active at our fully equipped fitness center, all designed for your relaxation and wellness.

Dining Delight: Indulge in a culinary journey with options ranging from a traditional British pub to a stylish lobby café. Don't miss the vibrant nightlife at our alcohol-licensed nightclub, or enjoy light snacks by the pool.

Elevate your Dubai experience—book your stay at the Grand Excelsior Hotel today!

Important information:

please note that we have free shuttle service to public Beach and Mall of Emirates.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Location

Guest Reviews

8.2
Based on 7375 reviews
Cleanliness: 3.5
Service: 10
Location: 10
Room Quality: 6.8
Amenities: 6.5
Value for Money: 10
Food and Beverage: 9.2
Overall Experience: 9.6
N
Nadi • couple • ae
1
Ужасное !!!! Больше никогда не поеду в этот отель
Pros:

Только уборщик которому давала на чай! Остальные очень грубые и не реагировали на просьбы!

Cons:

Работники ресепшн очень плохо работали! Раньше в этом отеле было не плохо! Сейчас я боролась за тишину в номере каждый день! Охрана делала вид, что приходит к нарушителю и сама мимо двери проходила! Рядом жила ночная бабочка которая не давала спать ни днем ни ночью! Самая ужасная поездка была в Дубай! Работники ресепшена дали информацию о номере моем посторонним людям! Будьте осторожны!!!! Я не шучу!!!!

2026-09-19 • via Nuitee
A
ALI • solo_traveller • ae
10
Pros:

Good service

Cons:

Good helpful information

2026-09-19 • via Nuitee
A
ALI • solo_traveller • ae
10
Pros:

The workers was very helpful

Cons:

Service

2026-09-19 • via Nuitee
B
Bayansulu • couple • ae
10
2026-09-18 • via Nuitee
B
Bayansulu • couple • ae
10
2026-09-18 • via Nuitee
B
Bayansulu • couple • ae
10
2026-09-18 • via Nuitee
B
Bayansulu • couple • ae
10
2026-09-18 • via Nuitee
A
Ayoub • couple • ae
10
Thanks to Miss Tizita and Mr Shelton
Pros:

Exceptional special thanks to Miss tizita and Mr Shelton they were friendly I enjoyed my stay

Cons:

Nothing

2026-09-17 • via Nuitee
O
Ovidiu • couple • ae
6
2026-09-17 • via Nuitee
E
Elena • solo_traveller • ru
10
2026-09-17 • via Nuitee
M
Mohammed Siddique • couple • za
7
Great Value Nice Hotel
Pros:

Room was Spacious - Breakfast was good not great - Had to wait an hour for our room on arrival

Cons:

Just the long wait for our room and the breakfast menu was limited

2026-09-17 • via Nuitee
A
Ayoub • couple • ae
10
Exceptional
Pros:

Exceptional Good customer service friendly staff I enjoyed my stay special thanks to Miss Tizita , Mr Shelton and Miss Oshini all staff treated me well

2026-09-17 • via Nuitee
H
HANI • solo_traveller • sa
10
جيدة بشكل عام
Cons:

تم غلق المسبح ليومين للصيانة ولا اعتقد ان ذلك كان صحيحا ، فلم يختلف شيء

2026-09-16 • via Nuitee
A
Abila • family_with_children • ae
9
Pros:

The breakfast is good and the staffs are good.

2026-09-15 • via Nuitee
K
Kumar • couple • ae
7
2026-09-14 • via Nuitee
A
Abdullah • couple • ae
4
2026-09-13 • via Nuitee
K
K.Kurdi • solo_traveller • ae
7
Fair stay with comment.
Pros:

Location is good.towels

Cons:

No parking available. It is very strange in Dubai that the hotel doesn't avail parking's to its customers.
The hotel mentioned parking there based on availability but was not available during my 5 days' ⁷stay.
Towels were not available upon arrival and need to call housekeeking/room service to provide Towels.

2026-09-11 • via Nuitee
S
shahwaiz • couple • ae
9
Pros:

Everything is good i recommend this hotal

2026-09-10 • via Nuitee
N
Nadi • couple • ae
1
Очень грустно и стыдно за отель и Дубай
Pros:

Расположение

Cons:

Шумно, охрана делает вид что решает вопросы, а на самом деле очень опасно находится в этом отеле! Сотрудники на ресепшен продали информацию обо мне как о гостье, в каком я номере!!!! Открывала кейс в полиции, все зря!!!!! Пока на букинг лично письмо не отправила, не регали вопрос

2026-09-10 • via Nuitee
N
Natalie • couple • ae
7
2026-09-10 • via Nuitee