Mercure Charlestown

Hotels
•
Mercure
7.8 (1574 reviews)
109 Madison Drive, Charlestown , Newcastle , au

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Helpful staff
Clean rooms
Good location
Good food
Cons:
Issues with cleanliness
Dated decor
High restaurant prices

Categories

Cleanliness
7.01
Some reviews mentioned issues with cleanliness, including bugs and mould.
Service
8.48
Staff were frequently described as helpful and friendly.
Location
8.02
Location was generally appreciated, though some mentioned it being a bit out of the way.
Room Quality
7.47
Rooms were clean and comfortable but noted as a bit dated and needing refurbishment.
Amenities
7.5
Some amenities such as the pool need upgrading, but overall decent.
Value for Money
7.96
Good value for larger meals but some felt the restaurant was expensive.
Food and Beverage
8.01
Food received positive comments, but some need for improvement was noted.
Overall Experience
7.98
Positive experiences overall, despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:44

Property Description

Luxurious Accommodation with Free Amenities
Mercure Charlestown offers a comfortable stay with free WiFi, cable TV, and parking. The air-conditioned rooms feature modern amenities and a private bathroom.

Relaxation and Dining Options
Guests can unwind in the outdoor swimming pool and spa pool or enjoy city views from the terrace at the restaurant and bar. The Madison Kitchen + Bar serves delicious meals for breakfast and dinner.

Convenient Facilities and Nearby Attractions
The hotel provides conference facilities, guest laundry, and a deck for relaxation. Located near Charlestown Private Hospital and popular attractions like Hunter Stadium and Civic Theatre Newcastle, Mercure Charlestown is the perfect choice for your stay. Book now for a memorable experience!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
All guests must provide a physical credit or debit card upon arrival. Credit or debit cards displayed on phones will not be accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NTL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 15 per person per night when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 1574 reviews
Cleanliness: 7.01
Service: 8.48
Location: 8.02
Room Quality: 7.47
Amenities: 7.5
Value for Money: 7.96
Food and Beverage: 8.01
Overall Experience: 7.98
E
Emaleigh • solo_traveller • au
5
Sleep deprived and unwell. Wouldn’t do again
Pros:

The staff were very friendly and helpful. It was easy to navigate where everything was and the lobby area was quite nice.

Cons:

The room itself was not great. The furniture was clean but there was mould on the ceiling, lots of wear and tear on the walls and appliances, the tap leaked the entire time. The bathroom light is connected to the fan which was like a jet engine I had to shower in the dark. There is constant noise from the road right outside the room, a light right above your head that blinks all night and there was noise all night from various sections of the room that kept me up all night. I also saw a cockroach in the bathroom and I got incredibly sick during the night and had to vomit there was a worm or something under the toilet seat when I lifted it up. I also felt something crawl across my chest whilst I was trying to sleep but I don’t know what it was.

2026-06-27 • via Nuitee
K
Kim • solo_traveller • au
7
Pros:

Location to University

Cons:

Rooms a bit dated and mine needed some general maintenance.

2026-06-27 • via Nuitee
J
Janet • couple • au
8
2026-06-27 • via Nuitee
J
Jorlish • solo_traveller • au
8
Pros:

Comfortable
Clean
Room
Good breakfast

2026-06-25 • via Nuitee
D
David • solo_traveller • au
7
Tired older hotel. Great location and staff.
Pros:

Location and Breakfast

Cons:

Hallways stairs filthy carpet. It's a tired hotel with great staff.

2026-06-25 • via Nuitee
H
Hicks • solo_traveller • au
8
2026-06-25 • via Nuitee
H
Howard • solo_traveller • au
6
2026-06-24 • via Nuitee
R
Rebecca • couple • au
7
2026-06-24 • via Nuitee
M
Michelle • couple • au
6
Was recommended, however did not meet expectations & was overpriced
Pros:

Meal in restaurant was good, staff were very friendly & helpful

Cons:

The rooms & property were tired looking & need a good revamp
The charge per night did not match the quality of the room at all
Very disappointing

2026-06-24 • via Nuitee
P
Paige • extended_group • au
8
2026-06-21 • via Nuitee
S
Sandra • couple • au
10
Staff were welcoming and beds amazingly comfortable.
Pros:

Excellent customer service and comfy beds.

Cons:

Pot holes in the rear driveway.

2026-06-20 • via Nuitee
C
Courtney • solo_traveller • au
8
Pros:

Great staff, very welcoming. Rooms are aging but spacious.

2026-06-18 • via Nuitee
A
Austin • couple • au
4
I would not recommend anyone to stay there and we shall not return.
Pros:

Breakfast and evening meals were quite good for a motel. Staff response to complaints was quick and appreciated.

Cons:

Condition of entry, both outside and inside. Entry carpet was very stained and almost black. Possibly original carpet. Inside the entry was devoid of any plants or wall mounted pictures. Not a nice place to sit. Hallway carpet smelt stale and showed areas of much wear. Condition of room was even less inviting, to the point that staff moved us into another room. The condition of the room as presented I feel is totally housekeeping 101. eg, no care or follow up inspection.

2026-06-17 • via Nuitee
J
Jenelle • solo_traveller • au
9
2026-06-15 • via Nuitee
C
Courtney • solo_traveller • au
8
Pros:

Great staff convenient location

2026-06-15 • via Nuitee
C
CHARLES • solo_traveller • au
10
Pros:

Great room. Great facilities.

Cons:

Not good if you use a wheelchair as stairs everywhere.

2026-06-15 • via Nuitee
T
Toni • couple • au
6
2026-06-15 • via Nuitee
D
Dimitry • solo_traveller • au
8
2026-06-15 • via Nuitee
K
Koni • family_with_children • au
9
Convenient, cleans and comfortable
Pros:

Easy location and parking included

Cons:

TV didn’t work the first night

2026-06-13 • via Nuitee
A
Ashleigh • family_with_children • au
8
Really enjoyed our stay
Pros:

Good location room easily accessible from car park amazing shower

Cons:

Some of the pillows were a little bit hard

2026-06-10 • via Nuitee