Mercure Charlestown

Hotels
•
Mercure
7.8 (1616 reviews)
109 Madison Drive, Charlestown , Newcastle , au
+61 2 4943 8899

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Helpful staff
Clean rooms
Good location
Good food
Cons:
Issues with cleanliness
Dated decor
High restaurant prices

Categories

Cleanliness
7.01
Some reviews mentioned issues with cleanliness, including bugs and mould.
Service
8.48
Staff were frequently described as helpful and friendly.
Location
8.02
Location was generally appreciated, though some mentioned it being a bit out of the way.
Room Quality
7.47
Rooms were clean and comfortable but noted as a bit dated and needing refurbishment.
Amenities
7.5
Some amenities such as the pool need upgrading, but overall decent.
Value for Money
7.96
Good value for larger meals but some felt the restaurant was expensive.
Food and Beverage
8.01
Food received positive comments, but some need for improvement was noted.
Overall Experience
7.98
Positive experiences overall, despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:44

Property Description

Luxurious Accommodation with Free Amenities
Mercure Charlestown offers a comfortable stay with free WiFi, cable TV, and parking. The air-conditioned rooms feature modern amenities and a private bathroom.

Relaxation and Dining Options
Guests can unwind in the outdoor swimming pool and spa pool or enjoy city views from the terrace at the restaurant and bar. The Madison Kitchen + Bar serves delicious meals for breakfast and dinner.

Convenient Facilities and Nearby Attractions
The hotel provides conference facilities, guest laundry, and a deck for relaxation. Located near Charlestown Private Hospital and popular attractions like Hunter Stadium and Civic Theatre Newcastle, Mercure Charlestown is the perfect choice for your stay. Book now for a memorable experience!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
All guests must provide a physical credit or debit card upon arrival. Credit or debit cards displayed on phones will not be accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NTL

Location

Guest Reviews

7.8
Based on 1616 reviews
Cleanliness: 7.01
Service: 8.48
Location: 8.02
Room Quality: 7.47
Amenities: 7.5
Value for Money: 7.96
Food and Beverage: 8.01
Overall Experience: 7.98
N
Nakia • couple • au
6
2026-08-22 • via Nuitee
M
Madison • family_with_children • au
9
Very good for the price
Pros:

The staff was lovely

Cons:

Bathroom a little outdated

2026-08-20 • via Nuitee
K
Kara • solo_traveller • au
7
2026-08-20 • via Nuitee
K
Kate • family_with_children • au
7
2026-08-19 • via Nuitee
N
Nicole • extended_group • au
8
2026-08-18 • via Nuitee
R
Robert • family_with_children • au
7
Comfortable. Met my needs.
2026-08-18 • via Nuitee
I
Iori • couple • jp
5
2026-08-18 • via Nuitee
S
Sammantha • couple • au
9
Great
Pros:

The staff were lovely! So helpful and accomodating. We were so well looked after, even upgraded when we arrived by the lovely staff member at the desk. We had a great stay.

2026-08-17 • via Nuitee
H
Hailey • solo_traveller • au
6
Pros:

Comfortable beds

Cons:

The room was small and outdated, and unfortunately did not match the quality shown in the photos. Given the condition and size of the room, I felt it was significantly overpriced and not good value for money.

2026-08-17 • via Nuitee
L
Leila • solo_traveller • au
10
2026-08-16 • via Nuitee
R
Richard • solo_traveller • au
10
2026-08-16 • via Nuitee
J
Jennifer • family_with_children • au
9
Really comfortable stay, staff were really helpful and friendly. Would come back here to stay again if our dance group h
Pros:

Location for our weekend away. Close to where we had to be on Sunday.
The chef was super accommodating for our group on Sat night when we checked in, they were able to have a group of over 20 of us for dinner.
The morning chef was lovely as well, and happy to accommodate our dietary needs.
The waitress staff were exceptionally helpful and friendly, and they juggled the busy restaurant really well that night and very helpful with the kids.

Cons:

No heated pool/spa for the kids

2026-08-16 • via Nuitee
W
Wendalean • couple • au
2
Stayed here 3 times but won’t be back. The bed was so hard and the shower ran cold after a few seconds! The breakfast wa
Pros:

Close to everything

Cons:

They charge $34 for the buffet breakfast. It was absolutely disgusting,

2026-08-11 • via Nuitee
S
Shey • couple • au
10
2026-08-11 • via Nuitee
A
Alan • solo_traveller • au
8
2026-08-10 • via Nuitee
L
Lincoln • couple • au
10
2026-08-09 • via Nuitee
J
Julie • solo_traveller • au
4
2026-08-08 • via Nuitee
M
Marittes • extended_group • au
7
Good location, friendly staff, clean facilities
Pros:

Good location, value for money

Cons:

Fan in the bathroom too noisy, fridge too small

2026-08-07 • via Nuitee
T
Tiana • couple • au
6
2026-08-06 • via Nuitee
B
brendan • couple • au
8
Top of the mountain top service top facilities
Pros:

I liked the room layout and being able to access the room from the car park.

Cons:

The smoking area wasn’t the best

2026-08-04 • via Nuitee