Mercure Charlestown

Hotels
•
Mercure
7.8 (1546 reviews)
109 Madison Drive, Charlestown , Newcastle , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Helpful staff
Clean rooms
Good location
Good food
Cons:
Issues with cleanliness
Dated decor
High restaurant prices

Categories

Cleanliness
7.01
Some reviews mentioned issues with cleanliness, including bugs and mould.
Service
8.48
Staff were frequently described as helpful and friendly.
Location
8.02
Location was generally appreciated, though some mentioned it being a bit out of the way.
Room Quality
7.47
Rooms were clean and comfortable but noted as a bit dated and needing refurbishment.
Amenities
7.5
Some amenities such as the pool need upgrading, but overall decent.
Value for Money
7.96
Good value for larger meals but some felt the restaurant was expensive.
Food and Beverage
8.01
Food received positive comments, but some need for improvement was noted.
Overall Experience
7.98
Positive experiences overall, despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:44

Property Description

Luxurious Accommodation with Free Amenities
Mercure Charlestown offers a comfortable stay with free WiFi, cable TV, and parking. The air-conditioned rooms feature modern amenities and a private bathroom.

Relaxation and Dining Options
Guests can unwind in the outdoor swimming pool and spa pool or enjoy city views from the terrace at the restaurant and bar. The Madison Kitchen + Bar serves delicious meals for breakfast and dinner.

Convenient Facilities and Nearby Attractions
The hotel provides conference facilities, guest laundry, and a deck for relaxation. Located near Charlestown Private Hospital and popular attractions like Hunter Stadium and Civic Theatre Newcastle, Mercure Charlestown is the perfect choice for your stay. Book now for a memorable experience!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
All guests must provide a physical credit or debit card upon arrival. Credit or debit cards displayed on phones will not be accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NTL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 15 per person per night when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 1546 reviews
Cleanliness: 7.01
Service: 8.48
Location: 8.02
Room Quality: 7.47
Amenities: 7.5
Value for Money: 7.96
Food and Beverage: 8.01
Overall Experience: 7.98
K
Koni • family_with_children • au
9
Convenient, cleans and comfortable
Pros:

Easy location and parking included

Cons:

TV didn’t work the first night

2026-06-13 • via Nuitee
A
Ashleigh • family_with_children • au
8
Really enjoyed our stay
Pros:

Good location room easily accessible from car park amazing shower

Cons:

Some of the pillows were a little bit hard

2026-06-10 • via Nuitee
D
Dianne • family_with_children • au
7
Value for money paid
Pros:

Clean room even tough a little tired from the age of the place. Need a little renovation

Cons:

No restaurant facility due to the long weekend

2026-06-10 • via Nuitee
P
Patsy • solo_traveller • au
8
Very happy with our stay. Will stay again if back in the area.
Pros:

Friendly staff. Comfortable bed. Restaurant was amazing.

Cons:

I would have liked a microwave in our room.

2026-06-10 • via Nuitee
N
Nicole • couple • au
9
Suited purpose of the stay
Pros:

Entry and reception area is lovely, welcoming new and fresh
Parking facilities
Buffet breakfast onsite - with mushrooms!

Cons:

Rooms appear to be in the process of being renovated
Some new features
Bathroom dated
No full length mirror in room

2026-06-07 • via Nuitee
D
David • extended_group • au
7
2026-06-07 • via Nuitee
D
Dianne • solo_traveller • au
8
2026-06-05 • via Nuitee
D
Doug Lewis-Driver • couple • au
9
Good nites sleep and great food.
Pros:

The room was comphy and clean and the bed was also comphy. The food at the reastraunt was exceptional some very intresting dishes.

Cons:

The site was starting to look a little tired. and there looked to be a little mold on the ceiling,

2026-06-03 • via Nuitee
E
Enrique • solo_traveller • au
8
Pros:

Clean and well serviced

Cons:

N/a

2026-06-01 • via Nuitee
T
Tracey • family_with_children • au
10
2026-06-01 • via Nuitee
D
Dianne • couple • au
10
2026-05-30 • via Nuitee
R
rebecca • extended_group • au
10
Location to my needs were great, close to shopping center and private hospital. Staff amazing, rooms comfortable. Would
Pros:

Staff were so friendly and accommodating.

Cons:

Liked everything

2026-05-30 • via Nuitee
V
Vrey • family_with_children • za
10
2026-05-29 • via Nuitee
K
Kevin • couple • au
10
2026-05-28 • via Nuitee
T
Tania • family_with_children • au
10
Exceptional Customer Service, Ammenities and Excellent Food, very happy with our stay
Pros:

The staff, especially Emily were exceptionally amazing. A big thank you for all of your help and looking after us. We can highly recommend the restaurant food ,dinner was amazing and the bed was very comfortable. Great shower, hot water and pressure too.

2026-05-28 • via Nuitee
S
Suzanne • solo_traveller • au
5
2026-05-28 • via Nuitee
A
Ashton • solo_traveller • au
5
2026-05-25 • via Nuitee
E
Ellen-Gaye • couple • au
8
2026-05-24 • via Nuitee
H
Hudacek • solo_traveller • au
9
2026-05-23 • via Nuitee
B
Bronwyn • solo_traveller • au
8
Good for overnight stay
Pros:

Reasonable for last minute overnight stay. Friendly staff

Cons:

Rooms are a little dated looks to be half renovated some obviously remaining old ie bathroom door kitchen area wood is old and peeling chipped etc.

2026-05-23 • via Nuitee