La Estória, Goa – IHCL SeleQtions

Great team taking care of guest and their needs. They made the stay very comfortable.
The restaurant team of Sunny made it extra special.

Excellent property, excellent service for spa with affordable price. Great room and all services available. I will come back again.

Pleasure experience. The surprise birthday treat for my wife was excellent. Overall it was worth the money spent and I would highly recommend this place to stay. Staff were very helpful, assisted organising locals trips.

Room and bathroom are small
The hotel is a renovation of old property which was country inn suite and needs a lot of upgrades
The staff are excellent and very helpful but they cannot change the poor condition of the property or very small bathrooms

Fantastic stay

It was a pleasant start considering the price

An absolute disaster. The hotel does not even fit into a 1 star category. It was a total waste of my money and will never again trust Hotel.com on the hotel reviews and images shown. The hotel was the height of uncleanliness. The sadest part of all was that it was i who recommended my brother and family to book this hotel.

Excellent for price

Filthy rooms, holes in bed covers, huge body dent in mattress making it the most uncomfy bed I’ve EVER slept in, stains on bedding, grubby bathroom, mouldy pillows, dirty breakfast tables and mats, inattentive staff, location undergoing construction and middle of nowhere, unsafe to walk back after dark.
NOT 5* - more like 2*

Rooms need to be upgraded with new appliances and new mattresses.

Great service ,friendly staff and clean comfortable room, just noisy guests in adjoining rooms and some kind of alarm going off in the early morning hours was rather disturbing

Staff need training. They are enthusiastic but have not been trained on hospitality and hospitality service.

Outdated and bathroom was not very clean. property needs to be remodeled for sure.

Good

Please don’t stay. Worst place ever. Not even worth 20 quid a night.

The staff at the resort are very nice. I would definitely go back. Very helpfull.

Average

Lovely hotel - great location for beach & shopping

From day 1 checkin experience was not good. My mom and sister waited for a room as they arrived early. After getting a room they tried to play smart and gave us a room which was not what we booked so we had argued regarding same.
After that they gave us the right room which was deluxe room.
Moreover after getting in the room, bed sheets were not properly cleaned as there were stain marks which was not appealing to eye.
Buffet for breakfast was not at all as per hotel standards, i could see mosquito around some food specifically towards muffins and curries which were kept in earthenware.
Menu was not at all as per standard of the hotel.
Half of the things in buffet were either cold or were not heated properly.
Housekeepers were not aware of the timings of spa when asked. Instead of telling me or acknowledging the question asked this person just passed by while talking on the phone and not answering as i could see he was not aware of their own facilities timing.
This was not what i was expecting out of a hotel which is reputed all over the world.
But i will not recommend this hotel to anyone i know.

It was average stay not very clean and mini bar was not working had to request several time and they only replaced it next day