Hampton Inn by Hilton Ciudad del Carmen

Hotels
•
Hampton Inn
8.8 (187 reviews)
Avenida Isla de Tris 28A, Km 5 , Ciudad del Carmen , mx

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Good breakfast variety
Cons:
Cleanliness issues
Poor food quality
Noise proximity

Categories

Cleanliness
8.44
Some complaints about room cleanliness, particularly regarding the pool area.
Service
9.41
Generally positive feedback on service, staff were friendly and attentive.
Location
8.95
Convenient for resting, but isolated from local attractions.
Room Quality
8.9
Space and comfort were generally praised, though some noted a need for maintenance.
Amenities
8.93
Good amenities reported but some issues with specific facilities.
Value for Money
8.89
Fair value considering comfort and conveniences offered.
Food and Beverage
7.94
Food quality criticized, particularly in the restaurant.
Overall Experience
8.91
Generally a positive experience with room for improvement in certain areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:37

Property Description

Modern Rooms with Amenities
The rooms at Hampton Inn by Hilton Ciudad del Carmen offer modern décor and essential amenities such as a desk, coffee maker, fridge, and flat-screen TV. The private bathrooms are equipped with a shower for guests' convenience.

Convenient Location and Nearby Attractions
Conveniently located just a 10-minute drive from Ciudad del Carmen International Airport, guests can easily access the hotel with the free airport shuttle service. Nearby attractions include Palmira Shopping Mall, Club de Golf Playa Palmas del Carmen, and various beautiful beaches like Tortugueros and San Julián.

Complimentary Services and Relaxing Environment
Guests can start their day with a complimentary breakfast and stay connected with free WiFi access. The outdoor swimming pool with a sun terrace provides a relaxing environment, while the daily tea and coffee service at the lobby adds a welcoming touch to your stay.

Book your stay at Hampton Inn by Hilton Ciudad del Carmen for a comfortable and convenient experience.

Important information:

The airport shuttle service is by reservation to 019381381530 and only at specific hoursGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CME

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 3 years old stay for free when using an available cot.
    Children up to and including 13 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 187 reviews
Cleanliness: 8.44
Service: 9.41
Location: 8.95
Room Quality: 8.9
Amenities: 8.93
Value for Money: 8.89
Food and Beverage: 7.94
Overall Experience: 8.91
D
deysy fabiola • extended_group • mx
10
2026-03-13 • via Nuitee
A
Ana kristell • couple • us
10
2026-02-25 • via Nuitee
J
Jennifer • extended_group • mx
10
Pros:

La atención

Cons:

Todo me gustó

2026-01-21 • via Nuitee
M
Marcos Alfonso • extended_group • mx
10
2026-01-19 • via Nuitee
A
Abigail Nelvia • family_with_children • mx
8
Tranquilo y cómodo.
Pros:

El personal amable, es muy tranquila la habitación y cómoda para 3 personas, el desayuno buffete rico y variado.

Cons:

La alberca no estaba limpia, yo aun no me metía y mi hija ya se quería salir por que encontró bolas de pelo flotando y una cucaracha. 😞😓

2026-01-19 • via Nuitee
J
Jose Jesus • couple • mx
9
Descanse. Agusto. Desayune rico y contento
Pros:

Exelente.. no hace falta. Nada completo. Sobre todo.. el cafe. Jogo de naranja. Chilaquiles. Y huevo revuelto. Rico

Cons:

No. Me parecio. Mal peronos sacaron de la alberca. Empeso. A llover. Por medidas de sequridad. Pero todo bien. En mi estancia.desa

2026-01-19 • via Nuitee
G
GUADALUPE DEL ROSARIO • extended_group • mx
10
Pros:

Muy cómodo y limpio

2026-01-14 • via Nuitee
A
Asis • extended_group • mx
10
Todo muy bien
Pros:

La ubicación y limpieza

Cons:

Todo bien

2026-01-13 • via Nuitee
A
Andy Zahir • extended_group • mx
10
Pros:

Buena atención por empleados, camas cómodas limpieza de las habitaciones.

Cons:

👍🏻

2026-01-06 • via Nuitee
G
Giovanni • family_with_children • no
8
Pros:

Facilities and nice looking hotel.

Cons:

Breakfast and maintenance of the room need to be in general improved. Check in took too long time.

2026-01-05 • via Nuitee
J
Jose Alfredo • couple • mx
10
2025-12-02 • via Nuitee
E
Ezequiel8512 • family_with_children • mx
9
Viaje con bebé de 1 año, volveríamos
Pros:

Viajamos con una bebe de 1 año, nos ofrecieron mu has facilidades, ademas que la.habitacion tuviera microondas y refrigerador es agradecido.

Cons:

La cama pudiera ser más grande y cómoda

2025-10-28 • via Nuitee
M
Manuel GP • couple • mx
10
Pros:

La ubicación y la limpieza de la habitación

Cons:

Cuando entramos a la habitación estaba muy fría, dejaron el aire acondicionado encendido con antelación pero a una temperatura muy baja.

2025-10-27 • via Nuitee
S
santiago • solo_traveller • mx
5
Deberían de ser de 2 estrellas
Pros:

La comodidad de ka cama

Cons:

Pedi desde mi reservacion una habitación y no se tomaron la atención ni de leer la petición. Pedi cómoda al cuarto y tuve que bajar por ella por que apuntaron mal mi habitación. La comida es muy pero muy mala.

2025-10-20 • via Nuitee
M
Mora • family_with_children • mx
10
2025-10-19 • via Nuitee
B
Beatriz G • family_with_children • mx
8
2025-10-14 • via Nuitee
E
Elineth • couple • mx
8
Las instalaciones y el servicio son excelente.
Pros:

Excelente

Cons:

Honestamente me incomode un poco por que en lo ingresaba a mi habitación me abordó una persona que no conocia y me siento hostigada e incómoda, e incluso me dio un poco de miedo al no ver a nadie del personal para comentarle.

2025-09-29 • via Nuitee
B
Betsaida
10
Pros:

Todo bien

2025-09-27 • via Nuitee
H
Hector
10
Pros:

Excelente opción!

2025-09-22 • via Nuitee
M
Miguel • family
10
Pros:

Excelente servicio, el desayuno muy rico y habitación muy cómoda.

2025-09-22 • via Nuitee