Hampton Inn by Hilton Ciudad del Carmen

Hotels
•
Hampton Inn
8.8 (202 reviews)
Avenida Isla de Tris 28A, Km 5 , Ciudad del Carmen , mx

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Good breakfast variety
Cons:
Cleanliness issues
Poor food quality
Noise proximity

Categories

Cleanliness
8.44
Some complaints about room cleanliness, particularly regarding the pool area.
Service
9.41
Generally positive feedback on service, staff were friendly and attentive.
Location
8.95
Convenient for resting, but isolated from local attractions.
Room Quality
8.9
Space and comfort were generally praised, though some noted a need for maintenance.
Amenities
8.93
Good amenities reported but some issues with specific facilities.
Value for Money
8.89
Fair value considering comfort and conveniences offered.
Food and Beverage
7.94
Food quality criticized, particularly in the restaurant.
Overall Experience
8.91
Generally a positive experience with room for improvement in certain areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:37

Property Description

Modern Rooms with Amenities
The rooms at Hampton Inn by Hilton Ciudad del Carmen offer modern décor and essential amenities such as a desk, coffee maker, fridge, and flat-screen TV. The private bathrooms are equipped with a shower for guests' convenience.

Convenient Location and Nearby Attractions
Conveniently located just a 10-minute drive from Ciudad del Carmen International Airport, guests can easily access the hotel with the free airport shuttle service. Nearby attractions include Palmira Shopping Mall, Club de Golf Playa Palmas del Carmen, and various beautiful beaches like Tortugueros and San Julián.

Complimentary Services and Relaxing Environment
Guests can start their day with a complimentary breakfast and stay connected with free WiFi access. The outdoor swimming pool with a sun terrace provides a relaxing environment, while the daily tea and coffee service at the lobby adds a welcoming touch to your stay.

Book your stay at Hampton Inn by Hilton Ciudad del Carmen for a comfortable and convenient experience.

Important information:

The airport shuttle service is by reservation to 019381381530 and only at specific hoursGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CME

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 3 years old stay for free when using an available cot.
    Children up to and including 13 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 202 reviews
Cleanliness: 8.44
Service: 9.41
Location: 8.95
Room Quality: 8.9
Amenities: 8.93
Value for Money: 8.89
Food and Beverage: 7.94
Overall Experience: 8.91
R
Ramirez Montes • solo_traveller • mx
10
Pros:

Ubicación. Por las cosas que iba Yo a realizar todo me quedo a muy poca distancia

Cons:

Quizás un poco mas de horario de desayuno podría ser hasta hasta las 11 am.

2026-05-02 • via Nuitee
C
Carlos Malacara • solo_traveller • mx
10
2026-04-30 • via Nuitee
G
GUDIÑO • solo_traveller • mx
8
2026-04-28 • via Nuitee
R
Robert • solo_traveller • gb
8
All good except breakfast
Pros:

Location, clean and comfortable

Cons:

Breakfast is not good

2026-04-23 • via Nuitee
E
Eleazar • solo_traveller • mx
9
Pros:

Limpieza y espacio

Cons:

Que no tienen servicio a la habitación y entraba un poquito de luz.

2026-04-22 • via Nuitee
J
Javier • solo_traveller • mx
10
Única observación.
Pros:

El lugar muy limpio y el personal muy amable y atento.

Cons:

La variedad del desayuno es limitada, aunque lo que hay es rico; fuera de todo el desayuno está muy bien.

2026-04-18 • via Nuitee
D
DE LOS SANTOS DE LA ROSA • solo_traveller • mx
10
Pros:

La excelente atención del personal son muy amables

Cons:

Que el baño no servía al bajar el agua del water

2026-04-13 • via Nuitee
D
DE LOS SANTOS DE LA ROSA • solo_traveller • mx
10
Pros:

Las habitaciones

Cons:

El baño, no funcionaba muy bien

2026-04-12 • via Nuitee
M
Morales Mejorada • solo_traveller • mx
8
2026-04-11 • via Nuitee
T
Torres • solo_traveller • mx
4
Pros:

La ubicación

Cons:

No tuvieron agua caliente en las duchas. No tuvieron secadora de cabello

2026-04-10 • via Nuitee
O
Oscar • extended_group • mx
9
Pros:

Camas y almohadas super cómodas, todo muy limpio y agradable.

Cons:

Que los desayunos el menú se repitió. Aún así muy buen sabor.

2026-04-09 • via Nuitee
M
Miguel Ángel • extended_group • mx
8
2026-04-07 • via Nuitee
E
Esthefania • extended_group • mx
10
Mi hotel fav en CD del carmen
Pros:

Amo quedarme por las camas cómodas y limpias

2026-04-06 • via Nuitee
A
Antonio • family_with_children • mx
8
Pros:

La comodidad

Cons:

No hay algo que no me haya gustado todo muy bien

2026-03-21 • via Nuitee
N
Nejra • couple • de
8
Tolles Hotel :)
Pros:

Alles war schön :)

Cons:

Mitarbeitende haben morgens in den Fluren laut gesprochenen.

2026-03-18 • via Nuitee
E
Eunice • extended_group • mx
8
Pros:

Comodidad

2026-03-17 • via Nuitee
D
deysy fabiola • extended_group • mx
10
2026-03-13 • via Nuitee
A
Ana kristell • couple • us
10
2026-02-25 • via Nuitee
J
Jennifer • extended_group • mx
10
Pros:

La atención

Cons:

Todo me gustó

2026-01-21 • via Nuitee
M
Marcos Alfonso • extended_group • mx
10
2026-01-19 • via Nuitee